Overview

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Hard Rock Hotel Riviera Maya

KM. 72 Carretera Cancun, 77701 Puerto Aventuras, QR, Mexico
+52 984 875 1130

$433+

Overall guest ratings

9.2/10 Excellent
based on 881 reviews

Review highlights

  • 9.7
  • 9.2
  • 9.1
  • 6.7

Good to know

  • Friendly atmosphere
  • Recreation staff is nice
  • Friendly service

Nearby

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    About

    Hard Rock Hotel Riviera Maya - All Inclusive offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage, plus you'll be within a 15-minute drive of Xpu-ha Beach. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and Ayurvedic treatments. The Market, one of 9 restaurants, serves international cuisine and is open for breakfast and dinner. 7 bars/lounges and a nightclub are other highlights at this luxurious resort, and rooms offer upscale touches like private spa tubs and jetted tubs.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Game room
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Free parking
    • Playground
    • Private beach
    • Storage available
    • Terrace/Patio
    • ATM on-site
    • Child-friendly
    • Gift shop
    • Spa
    • Child pool
    • Beauty salon
    • Express check out
    • Cable or satellite TV
    • Sauna
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Designated smoking area
    • Steam room
    • Free valet parking
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    9.2 Excellent
    based on 882 reviews
    • 9.7 "Terrific location."
    • 9.2 "Excellent value."
    • 9.1 "World class service."
      9.5 "95% found the staff to be very friendly."
      9.3 "93% said the recreation staff was great."
      9.4 "94% thought the service was very professional."
      8.9 "89% were happy with the room service."
      10.0 "100% found the restaurant service to be one of the best."
    • 8.9 "Vibe was good."
      9.1 "91% enjoyed the friendly atmosphere."
      10.0 "100% said it was a stylish hotel."
      8.6 "86% enjoyed the lobby entrance."
    • 8.8 "Very good internet connection."
      8.8 "88% said the wifi quality was great."
    • 6.7 "Rooms are ok."
    • 3.2 "Quite uncomfortable."
      2.6 "74% said rooms were small."
      4.5 "55% thought it was too noisy."
      3.3 "67% didn't like the uncomfortable beds."
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    Overall rating

    8.9 Excellent
    based on 123 reviews
    • 9.1 "World class service."
    • 8.2 "Food is delicious."

    Overall rating

    8.5 Excellent
    based on 758 reviews
    • 9.0 "World class service."
    • 7.9 "Tasty food."
    • 3.2 "Quite uncomfortable."
    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Good to know
    "Friendly atmosphere"
    "Recreation staff is nice"
    "Friendly service"
    data provided by TrustYou
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