Overview

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Mercure Queenstown Resort
Best Housekeeping Staff

Sainsbury Road, Queenstown 9300, New Zealand
+64 3442 6600

$168+

Overall guest ratings

8.1/10 Excellent
based on 1,171 reviews

Review highlights

  • 9.0
  • 7.8
  • 7.5
  • 6.8

Good to know

  • Comfortable beds
  • Great view

Nearby

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    About

    Situated on a unique vantage point with breath-taking, majestic views over Lake Wakatipu and the Remarkable's Mountain range. 148 guest rooms with either spectacular Lake or relaxing Garden views. Facilities include a seasonal swimming pool, spa pool, sauna, gymnasium and a sports storage room. Enjoy atrium views and superb cuisine at Vista Restaurant. Relax in the Lounge Bar for coffees, tapas and beverages. Three meeting rooms with natural light and views. Family friendly, free car parking.

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    Amenities

    • Fitness centre
    • Facilities for disabled guests
    • Babysitting or child care
    • Business centre
    • Wi-Fi
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Hot tub
    • Outdoor pool
    • Skiing
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Laundry facilities
    • No smoking
    • Cable or satellite TV
    • Air-conditioned
    • Coffee shop
    • Internet (surcharge)
    • Pets not allowed
    • Free parking
    • Ski shuttle (surcharge)
    • Wedding services
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    based on 1,171 reviews
    • 9.0 "World class service."
      9.6 "96% found the staff to be very friendly."
      9.4 "94% thought the service was very professional."
      8.9 "Housekeeping was great, according to 89%."
      10.0 "Management was excellent, said 100%."
    • 7.8 "High comfort."
      8.6 "86% said the beds were comfortable."
      7.5 "75% thought rooms were spacious."
    • 7.5 "Nice rooms."
      9.8 "98% thought the view was good."
      8.6 "86% said the beds were comfortable."
      7.5 "75% thought rooms were spacious."
    • 7.3 "Good breakfast."
      8.9 "89% were happy with the price of the breakfast."
    • 6.9 "Location is acceptable."
      5.9 "Average proximity to the city centre, said 59%."
      6.7 "Reasonably accessible by car, said 67%."
    • 6.8 "Food is average."
      5.4 "The price was ok for 54%."
    • 6.6 "Average value."
      5.4 "54% thought it was adequately priced."
      5.4 "The price was ok for 54%."
    • 4.2 "Internet is poor."
      3.7 "63% said the wifi quality was bad."
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    Overall rating

    8.2 Excellent
    based on 632 reviews
    • 9.1 "World class service."
      9.5 "95% found the staff to be very friendly."
      9.5 "95% thought the service was very professional."
    • 7.3 "Nice rooms."
      9.8 "98% thought the view was good."
      8.2 "82% said the beds were comfortable."
      7.3 "73% thought rooms were spacious."
    • 7.2 "Good breakfast."
    • 7.2 "Good location."
    • 6.6 "Average value."
    • 4.0 "Internet is poor."
      3.5 "65% said the wifi quality was bad."

    Overall rating

    8.1 Excellent
    based on 433 reviews
    • 9.1 "World class service."
      9.6 "96% found the staff to be very friendly."
      8.3 "83% said the reception staff was great."
    • 7.9 "Nice rooms."
      9.7 "97% thought the view was good."
      8.5 "85% said the beds were comfortable."
      7.5 "75% thought rooms were spacious."
    • 7.7 "High comfort."
      8.5 "85% said the beds were comfortable."
      7.5 "75% thought rooms were spacious."
    • 7.2 "Good breakfast."
    • 6.9 "Location is acceptable."
      5.6 "Average proximity to the city centre, said 56%."
    • 6.6 "Average value."
      5.0 "50% thought it was adequately priced."
    • 6.1 "Pool is mediocre."
    • 4.0 "Internet is poor."
      3.6 "64% said the wifi quality was bad."
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    Overall rating

    8.2 Excellent
    based on 105 reviews
    • 8.8 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 8.0 "Comfort level is high."
      8.6 "86% said the beds were comfortable."
      7.8 "78% thought rooms were spacious."
    • 7.3 "Nice rooms."
      9.8 "98% thought the view was good."
      8.6 "86% said the beds were comfortable."
      7.8 "78% thought rooms were spacious."
    • 7.0 "Tasty food."
    • 6.8 "Location is acceptable."
    • 6.6 "Average value."
    • 4.9 "Vibe wasn't good."
      2.7 "73% criticized the unstylish hotel."
    • 4.3 "Internet is poor."
      3.6 "64% said the wifi quality was bad."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Comfortable beds"
    "Great view"
    data provided by TrustYou

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