Overview

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Novotel Rotorua Lakeside
Top Lake Hotel

Lake End, Rotorua 3010, New Zealand
+64 7346 3888

$168+

Overall guest ratings

8.1/10 Excellent
based on 1,118 reviews

Review highlights

  • 9.9
  • 8.6
  • 5.9
  • 5.5

Good to know

  • Great view
  • Good restaurants & bars in the area

Nearby

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    About

    Check in to 4.5-star comfort with the lake at your doorstep at Novotel Rotorua Lakeside Hotel. Rejuvenate in the spa's natural geothermal mineral pools and experience a delicious Maori hangi at Matariki. Your room is a calm haven with earthy colours, wood furniture and picture windows to make the most of the spectacular scenery at Novotel.

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    Amenities

    • Fitness centre
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Wi-Fi
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Pool table
    • Designated smoking area
    • Storage available
    • Laundry facilities
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    based on 1,118 reviews
    • 9.9 "Terrific location."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.3 "Great parking, according to 93%."
      9.7 "97% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought parking was inexpensive."
      10.0 "100% liked the proximity to sightseeing."
      9.0 "Easily accessible by car, said 90%."
    • 8.6 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      7.8 "78% thought the service was very professional."
      8.2 "Housekeeping was great, according to 82%."
      10.0 "100% said the recreation staff was great."
      10.0 "100% found the restaurant service to be one of the best."
    • 7.2 "Good breakfast."
    • 6.9 "Pool is mediocre."
    • 6.1 "Average amenities."
      6.0 "60% thought the building was acceptable."
      6.2 "62% considered the lobby entrance to be so-so."
      5.0 "50% said the architecture was not spectacular."
    • 5.9 "Average value."
      5.7 "57% thought it was adequately priced."
    • 5.5 "Rooms are ok."
      7.0 "70% said the beds were comfortable."
      6.7 "Only 67% said rooms were big enough."
    • 4.8 "Not very clean."
      4.8 "52% said rooms were dirty."
      0.9 "91% said the bathroom was dirty."
      2.2 "Dirty pool, said 78%."
    • 4.3 "Vibe wasn't good."
      1.4 "86% criticized the unstylish hotel."
    • 4.0 "Internet is poor."
      2.1 "79% said the wifi quality was bad."
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    Overall rating

    8.4 Excellent
    based on 581 reviews
    • 9.8 "Terrific location."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.0 "Great parking, according to 90%."
      9.7 "97% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
    • 9.3 "Incredible bar."
    • 8.9 "Great service."
      9.8 "98% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
      8.0 "80% thought the service was very professional."
    • 6.8 "Breakfast is mediocre."
    • 6.4 "Average amenities."
      6.3 "63% thought the building was acceptable."
      6.5 "65% considered the lobby entrance to be so-so."
    • 5.8 "Average value."
      5.5 "55% thought it was adequately priced."
    • 5.7 "Rooms are ok."
      6.9 "Only 69% said rooms were big enough."
    • 4.6 "Not very clean."
      4.6 "54% said rooms were dirty."
      0.9 "91% said the bathroom was dirty."
    • 4.3 "Vibe wasn't good."
      1.1 "89% criticized the unstylish hotel."
    • 3.9 "Internet is poor."
      2.3 "77% said the wifi quality was bad."
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    Overall rating

    8.0 Good
    based on 436 reviews
    • 9.9 "Terrific location."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.4 "Great parking, according to 94%."
    • 8.6 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      7.3 "73% thought the service was very professional."
    • 7.4 "Wellness & sports facilities were pleasant enough."
      9.3 "top-notch fitness area, thought 93%."
    • 7.2 "Good breakfast."
    • 6.7 "Pool is mediocre."
    • 5.9 "Average amenities."
      5.9 "59% thought the building was acceptable."
    • 4.7 "Not very clean."
      4.4 "56% said rooms were dirty."
    • 4.0 "Rooms are not good."
      1.6 "84% complained about the bathroom."
      4.4 "56% said rooms were dirty."
      0.8 "92% thought they were poorly maintained."
      0.4 "For 96%, the rooms looked old."
    • 3.8 "Internet is poor."
      2.0 "80% said the wifi quality was bad."
    • 3.5 "Vibe wasn't good."
      1.1 "89% criticized the unstylish hotel."
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    Overall rating

    7.9 Good
    based on 100 reviews
    • 9.9 "Terrific location."
    • 8.7 "Bar is amazing."
    • 8.0 "Great service."
      9.6 "96% found the staff to be very friendly."
    • 7.2 "Tasty food."
    • 7.1 "Good breakfast."
    • 6.4 "Average comfort."
    • 5.9 "Average value."
    • 4.7 "Not very clean."
    • 4.1 "Internet is poor."
    • 4.0 "Vibe wasn't good."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Lake Hotel
    Guests say this is a nice lake hotel.
    Good to know
    "Great view"
    "Good restaurants & bars in the area"
    data provided by TrustYou

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