Find cheap flights on Royal Jordanian

Good was not good

i dont like the crew if i order any hot drink they refuse and they dont bring our luggage for 3 days we wait from Riyadh to Paris

They lost my wife’s luggage

They lost my wife’s luggage ><

Comfortable enjoyed improve food

I couldn’t board the plane since they had suspended my tickets and asked me to purchase new ones but flight was sold out so missed the flight and spent 24 hours in the country spending money to drive 4 hours to Amman and hotel and fees to change my international flight home.

The food quality could be better. Not so overcrowded plane. Offer water more throughout a 12 hour flight.

I liked that at check in, the supervisor was helpful in getting me my PCR test at the airport before checking in. What could have been better was not overbooking the flights, it was too crowded on the plane. Also the food choices were not good. Or the dessert choices. A better quality meal could be served.

Phone line quite difficult to have a travel credit at flight hub and royal jordanian. Waited over 5h, we were approved for travel credit 3 weeks ago but never received any confirmation. Honestly very disappointing customer service.

Entertainment,

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To know the rules of the Covid test better

I had my Covid test done 72 hours before departure to my Dubai flight. At the counter I was told that the 72 hours is at arrival in Dubai. So I was not able to board. This does not make sense because no airline requires/counts the 72 hours at arrival. So I had to purchase another ticket with another airline.

All in all it was a good experience, not the best but I managed, book your seat before hand because you will get a bad seat, i got a middle exit seat and it was bad a huge price to pay to get some leg space lol, didnt have a place to store my stuff and the table sucked and the screen placement sucked i'd give the flight 5/10 because of my seat which i guess is kinda my own fault lol anyway the crew were really good and the food was amazing

Unnecessary multiple check out points. We were exhausted

I did not like anything about the trip. So much could have been better in terms of the service, food, and COVID-19 safety regulations. The service was so poor and the flight attendants were negligent. The food was mediocre and did not take into account people with allergies and food restrictions. The COVID-19 safety regulations were almost non-existent, since the flight attendants did not wear masks properly and did not practice physical distancing. They passengers were not reminded to keep their masks on and wandered around the flight without masks while engaging in socializing with other passengers who also did not have masks on. Overall, I would not recommend this airline in the future especially with the pandemic. How it can be better is by practicing better service with passengers , stressing the reinforcement of masks and physical distance when possible, as well as not allowing passengers to leave their place without a mask.

Crew never smile to us,

They need a better system and a better communication system for the customer service. I almost missed my flight because of lack of system and to bring a new high tech system instead getting checked a 100 times.

Had issue with passport and wouldn’t reschedule me so lost my flight and ticket

Flight was delayed by 35 min