Traveller reviews
Overall rating
7.3
Good
Based on 272 reviews
Boarding
7.2
Comfort
7.2
Crew
7.9
Entertainment
7.2
Food
7.3
Skip to main content
More
SriLankan AirlinesBest airline#5 Airline in Middle East & Africa
Find cheap flights on SriLankan Airlines
Return
Economy
SriLankan Airlines information
| IATA code | UL |
|---|---|
| Routes | 94 |
| Top route | Colombo Bandaranaike Intl to Chennai |
| Airports served | 46 |
| Top airport | Colombo Bandaranaike Intl |
SriLankan Airlines traveller reviews
Pros
""Food was good, boarding efficient.""
(in 27 reviews)
"Best Airline and services."
(in 14 reviews)
"Crew was welcoming and considerate."
(in 31 reviews)
Cons
""Food was okish, Seating was average""
(in 19 reviews)
""Food was okish, Seating was average""
(in 18 reviews)
"Better movies and free internet in flight"
(in 23 reviews)
Recent reviews
Traveller rating
145
58
32
32
0
Find reviews that mention:
food was good
good flight
food menu
crew were nice
services very good
rude passengers
six months
-
2.0
Because of the bubble agreement b/w India and Srilanka, I was not allowed to board the flight to Columbo. My experience about airport representatives was good. They were through in their job and saved my family from getting stuck in Columbo (as I would not be able to fly to Doha because of bubble agreement). So by their prompt attention, such a catastrophe was avoided. For this reason, even without flying with them, I would rate them 7/10.
review from
-
2.0
I changed the flight, there was restriction from srilanka to india - airline is not allowing me to board with that ticket, i changed the ticket for my travel. Thanks!
review from
-
8.0
Pros: The crew
Cons: The foodreview from
-
8.0
Pros: The crew and the selection of movies
Cons: The foodreview from
-
9.6
Pros: Quality of food, great wine.
Cons: Check-in Colombo was chaotic, no supervisor on duty to help organize the passengersreview from
-
10.0
Pros: Best Airline and services
Cons: Best Airline and servicesreview from
-
2.8
Pros: NOTHING
Cons: UNCOMFORTABLE SEAT IS BUSINESS CLASS, VERY OLD AIRCRAFT. LAZY CREW, ASKE FOR A BLANKET AND TOOK 2 HRS TO GET ONE ONA 4 HR FLIGHTreview from
-
9.0
Pros: I bid for an upgrade on the 2nd leg so business was much better. The lady serving in business was very nice.
Cons: This leg was pretty much ok. Took an hour + to receive my baggage.review from
-
6.0
Okay but not great.
Pros: Staff were very friendly apart from the check in guy (Saudi) I assume. Food was okish, Seating was average.
Cons: Plane had an awful smell upon entry. This was on both legs of the journey.review from
-
6.6
Pros: Crew was welcoming and considerate. Breakfast food selection was good and tasty. Entertainment system is great.
Cons: Old old plane with the most uncomfortable seats - hard lumbar and head support. Good leg room. It was a 3.5 hour flight, so it was manageable. Had to use my next pillow during hour 3.review from
-
6.0
Pros: Crew was amazing
Cons: Seat was very uncomfortablereview from
-
10.0
Cons: No
review from
-
8.0
Pros: food
Cons: sprayreview from
-
5.6
Pros: It's not horrible; just not up to world class standards of Singapore, Virgin, Emirates, United, or top airlines.
Cons: Business Class: You have to place your order for all food and drink at the start of the flight because the flight attendant disappears after serving. Want a refill of wine? Tough bananas. Forget to order dessert? You're out of luck.review from
-
2.0
Pros: Nothing
Cons: Need better training.review from
-
6.0
Pros: The food was really good. Had the chicken sausage with pasta and mushroom.
Cons: After travelling from the Maldives and our final flight home from Melbourne to Brisbane, several people had their luggage sopping wet due to rain at Melbourne. Everything inside the luggage was wet. Qantas Customer Service was not empathetic. They said it was only water and bad luck.review from
-
7.0
Pros: In row 27 window seat. Had a great view of the Maldives.
Cons: The entertainment.review from
-
6.6
Cons: Free internet
review from
-
6.3
Pros: Crews were nice
Cons: Better movies and free internet in flightreview from
-
8.6
Cons: The OnAir WiFi should hv been free like Emirates for Loyalty members Better movies & other in flight entertainment
review from
-
6.0
Pros: Boarding on time
Cons: Better onboard servicereview from
-
10.0
Pros: Everything was great!
review from
-
8.3
Pros: Crew was excellent as always with the Sri Lankan hospitality.
Cons: It was an old aircraft and felt dirty. Screens, seats, lavatories, everything was old. There were some really loud and rude passengers behind us causing disruption to everyone around. The crew tried to handle it but the passengers were just not cooperating.review from
-
5.0
Cons: Everything
review from
-
6.3
Pros: Crew was great. Lots of leg room
Cons: Many screens weren't working properlyreview from
-
6.3
Pros: Lots of leg room
Cons: Food. Screens weren't working properlyreview from
-
2.0
Pros: They loose my luggage
Cons: They loose my luggagereview from
-
2.0
Pros: They lose my luggage
Cons: They loose my luggagereview from
-
4.0
Pros: Decent crew and food. Fairly punctual.
Cons: Check in was so slow. Slowest check in I’ve known.review from
-
6.0
Pros: Boarding and landing
Cons: Food should be made With less spice more blend.review from
SriLankan Airlines FAQs
What is SriLankan Airlines' carry-on size allowance?
Where does SriLankan Airlines fly to?
What is SriLankan Airlines’ primary hub?
How does KAYAK find such low prices on SriLankan Airlines flights?
Flight status
SriLankan Airlines route map
Top airports served by SriLankan Airlines
- Colombo Bandaranaike Intl Airport (CMB)
- Chennai Airport (MAA)
- Malé Airport (MLE)
- Singapore Changi Airport (SIN)
- New Delhi Indira Gandhi Intl Airport (DEL)
- Bangkok Suvarnabhumi Airport (BKK)
- Doha Hamad Intl Airport (DOH)
- Mumbai Chhatrapati Shivaji Intl Airport (BOM)
- Kuala Lumpur Intl Airport (KUL)
- Tiruchirappalli Civil Airport (TRZ)
- Bengaluru Intl Airport (BLR)
- Dubai Intl Airport (DXB)
- Hyderabad Rajiv Gandhi Intl Airport (HYD)
- Coimbatore Peelamedu Airport (CJB)
- London Heathrow Airport (LHR)
SriLankan Airlines contact information
- UL IATA code
- +61384004353 Call
- srilankan.com Visit
SriLankan Airlines Cancellation Policy
As the situation changes with coronavirus (COVID-19), SriLankan Airlines will continually update its policies accordingly. Please contact SriLankan Airlines directly for the latest information about cancellation fees. You can find the most up-to-date information on SriLankan Airlines policies here: SriLankan Airlines Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.