Shangri-La Hotel, Sydney

176 Cumberland Street, Sydney, NSW 2000, Australia
+61 292 506 000

Cheapest
rate per night

8.7

Excellent
based on 6,652 reviews
Shangri-La Hotel, Sydney - Sydney, NSW, Australia
Fri. 23/10
-
Sat. 24/10
Compare vs KAYAK |

Provider Nightly total
Hotels.com $50
Agoda.com $236
Booking.com $249
Hotels.com
Agoda.com
Booking.com

Good to know

Value for money

8.0

Distance to city centre

1.8 km

Location rating

9.2

Nearest airport

Sydney Kingsford Smith

Distance to airport

9.1 km

Rooms

Fri. 23/10
Sat. 24/10

Executive rooms

$325+

Bed type
Provider
Total stay + taxes & fees
Twin bed
$325
Unknown
$340
Unknown
$412

Deluxe rooms

$50+

Bed type
Provider
Total stay + taxes & fees
Unknown
$50
Unknown
$249
Unknown
$250
King bed
$255
Unknown
$263
Unknown
$266
Twin bed
$268
Unknown
$274
Twin bed
$285
Unknown
$288
Unknown
$297
Unknown
$298
Twin bed
$298
King bed
$301
Unknown
$322
King bed
$323

Reviews

Pros

Cons

Traveller rating

1060
303
106
22
13

Time of year

Traveller type

Show reviews that mention

+
room and view in 907 reviews
room was great in 656 reviews
staff were very friendly in 634 reviews
great location in 415 reviews
comfortable bed in 307 reviews
service was good in 288 reviews
breakfast buffet in 275 reviews
great hotel in 265 reviews
circular quay in 124 reviews
harbour bridge in 111 reviews
horizon club in 111 reviews
waiting time in 88 reviews
slow lifts in 50 reviews
wedding anniversary in 18 reviews
shangri la in 17 reviews
best hotel in 10 reviews
good breakfast in 2 reviews
  • Excellent
    Mar. 2019
    9.1

    Excellent staff with one exception in lounge/bar on 36th floor. Waiter addressed me as "Boss", failed to give menu, did not mention kitchen was closed until I ordered and did not get drinks in timely manor. His poor performance stands in stark contrast to the rest of the staff. Good breakfast buffet and health club.

    Better lounge experience

  • Okay
    Dec. 2018
    5.1

    Poor check in service

    Room

    Poor check in service

  • Excellent
    Nov. 2018
    10.0

    Best hotel ever

    with good price this hotel was far the best hotel I've ever stayed. Staffs were super nice. I told at the front that it is the first day of my honeymoon, they gave me a room with better view (maybe?) I mean, superb view with both harbour bridge and Sydney opera house. They even sent us complementary champagne and a box of chocolate. Loved it so much! thank you Shangri-la staffs!

    Nothing I didn't like

  • Excellent
    Sep. 2018
    10.0

    Great Hotel...

    • Exquisite Views/High Floor • My Package included Breakfast, Tea Time & Drinks/Snacks • Friendly Service • Great Accommodations • Close to the Ferries • Luxury Feel

    • Exterior is dated

  • Excellent
    Apr. 2018
    8.2

    Concierge floor problem

    They food and service were good on the Horizon floor.

    We were traveling with our 12 year old,who is very well behaved. We were told by our waiter that the 7:00 hour was drawing near and my son would have to leave the lounge. Which we obeyed every night and made our son leave the lounge. But on our third night, for some arbitrary reason,the horizon lounge manager let other children stay in the lounge passed the curfew hours, after he had requestied our son to leave. We questioned him and he flipped flopped with his story and then announced that all children were allowed to stay in the lounge for the rest of the week due to the Easter holiday. We just didn’t like when some people aren’t made to obey the rules and the manager fails to enforce them.

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About

Overview

Located on Sydney Harbor with panoramic views of the Opera House and Harbor Bridge, the Shangri-La Hotel in Sydney, Australia is a luxury destination in the middle of the bustling city.

Shangri-La features 565 spacious guest rooms and suites boast the largest windows of any harbor-facing hotel in the area so that guests can enjoy the sweeping views. The rooms are elegantly appointed in a contemporary design with deluxe amenities, including complimentary WiFi access, flatscreen televisions, plush towels and bathrobes, full-size writing desks, a mini bar, and coffee/tea makers. Guests can choose their view, or opt for the larger, more luxurious Presidential or Governor Suites for special occasions.

Shangri-La features three restaurants and one bar on-site. The Altitude Restaurant features contemporary Australian cuisine in an intimate, 18-person dining room, while Café Mix offers all-day dining with a full buffet of fresh ingredients and diverse selections.

For guests wanting to relax, CHI, The Spa at Shangri-La prioritizes personal peace, enchantment, and well-being and deliver traditional massages and treatments based on a blend of Asian-inspired wellness practices and Australian healing techniques and botanical ingredients. Additionally, the hotel’s expansive Health Club provides guests access to the fully-equipped fitness center, large indoor swimming pool, Jacuzzi, and sun deck.

Shangri-La also offers upscale business and event space if guests are looking to host an event. A dedicated events team helps to plan and execute the event.

The Shangri-La hotel is a beautiful hotel centrally located in Sydney that offers well-appointed accommodations, timeless style, and luxurious amenities.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet-friendly
Spa

8.7 Excellent

based on 6,652 reviews

9.2

Cleanliness

9.1

Comfort

8.9

Staff

8.0

Value for money

Check in

15:00

Check out

11:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Fitness centre
Free Wi-Fi
Disabled access
ATM on-site
Business centre
Car hire
Concierge service
Cribs available
Currency exchange on-site
Gift shop
Laundry facilities
Laundry service
Meeting/Banquet facilities
Room service
Smoke alarms
Hot tub
Indoor pool
No smoking
Restaurant
Bar/Lounge
Express check out
Hairdryer
Cable or satellite TV
Air-conditioned
24-hour front desk
Sauna
Wake-up service
Airport shuttle (surcharge)
Designated smoking area
Storage available
Terrace/Patio
Linens
Towels
Lift
Massage
Accessible by lift
Adapter
Alarm clock
Bathtub
Body soap
Breakfast in the room
Bridal suite
Carpeted
City view
Coffee machine
Conditioner
Desk
DVD player
Electric kettle
Executive lounge access
Family rooms
Feather pillow
Fire extinguisher
Flat-screen TV
Free toiletries
Heated pool
Heating
Interconnected room(s) available
iPhone dock
Key card access
Kids meals
Kitchenware
Landmark view
Laptop safe
Newspapers
Trouser press
Private bathroom
Private check-in/check-out
Private parking
Radio
Safety deposit box
Sea view
Seating area
Shampoo
Shower
Shower cap
Slippers
Snack bar
Socket near the bed
Sofa
Sofa bed
Soundproof rooms
Tea/coffee maker
Telephone
Toilet
Toilet paper
Toothbrush
Dustbins
TV
Upper floors accessible by lift
Valet parking
VIP room facilities
Wardrobe or closet
Wi-Fi available in all areas
Daily housekeeping
Fax/photocopying
Ironing service
Packed lunches
Shoeshine
Shops (on site)
Special diet menus (on request)
Tour desk
Pay-per-view channels
Bathrobe
Kitchenette
Spa and wellness centre
Ticket service
Beach towels
First-aid kit
Physical distancing in dining areas
Physical distancing rules
Property is cleaned by professional cleaning companies
Process in place to check health of guests
CCTV in common areas
CCTV outside property
Hand sanitiser in guest accommodation and key areas
Screens or physical barriers placed between staff and guests in appropriate areas
Use of cleaning chemicals that are effective against coronavirus
24-hour security
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
All plates, cutlery, glasses and other tableware have been sanitised
Guests can opt-out of accommodation cleaning service
Staff follow all safety protocols as directed by local authorities
Spa
Coffee shop
Babysitting/child care services (surcharge)
Free Internet
Pets not allowed
Wedding services
Safe
Business secretarial services
Multi-lingual staff
Photocopier service
Beauty salon
Jacuzzi
Parking (surcharge)
Contactless check-in/check-out
Conference rooms

FAQs when booking at Shangri-La Hotel, Sydney

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Photos

All photos (35)
Bedroom (14)
Bar (1)
Pool (1)
Restaurant (1)

Location

Most popular landmarks

  • Museum of Contemporary Art 275 m
  • Circular Quay 0.4 km
  • The Rocks Markets 0.4 km
  • Sydney Opera House 0.9 km
  • Royal Botanic Gardens 1 km
  • Pitt Street Mall 1 km

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