Shangri-La Sydney

5 class rating
176 Cumberland Street, Sydney, NSW 2000, Australia
Sydney, Australia
8.7
Very good
based on 4055 reviews
4,055 reviews
Wed 24/12
-
Thu 25/12
1 room, 2 guests
Deals from
$262
/Cheapest rate per night
Room type
Provider
Nightly total
Deluxe room
$262
Executive room
$276
King room
$320
105 more Shangri-La Sydney deals
105 more Shangri-La Sydney deals
Photos of Shangri-La Sydney
Overview
Prices
Amenities
Reviews
Location
When to book
Tips & FAQs
Nearby stays

Overview

Hotel with 2 restaurants, steps from The Big Dig Archaeology Education Centre This smoke-free hotel features 2 restaurants, a full-service spa, and an indoor pool. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Shangri-La Sydney offers 565 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. Digital television is provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily. Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
8.7
Very good rating
Based on 4,055 verified guest reviews

Latest deals for Shangri-La Sydney

Wed 24/12
Thu 25/12
Deluxe room
1 king bed
$262
nightly with fees
1 king bed
$265
nightly with fees
bed type unknown
$282
nightly with fees
Premier Room
bed type unknown
$510
nightly with fees
bed type unknown
$560
nightly with fees
1 king bed
$561
nightly with fees
King room
1 king bed
$320
nightly with fees
bed type unknown
$353
nightly with fees
bed type unknown
$386
nightly with fees
Standard Room
bed type unknown
$384
nightly with fees
bed type unknown
$394
nightly with fees
bed type unknown
$434
nightly with fees
Double room
bed type unknown
$355
nightly with fees
Executive room
2 twin beds
$276
nightly with fees
1 king bed
$298
nightly with fees
bed type unknown
$300
nightly with fees
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.

Amenities at Shangri-La Sydney

  • Indoor pool
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Valet parking
  • Business centre

Services and conveniences

  • ATM on-site
  • Business centre
  • Car hire
  • Wake-up service
  • Concierge service
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Key card access
  • Express check-out
  • Private check-in/check-out
  • 24-hour front desk
  • Conference rooms
  • Safety deposit box

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Adapter
  • Body soap
  • Dustbins
  • Conditioner

General

  • Window
  • Executive lounge access
  • Family rooms
  • Interconnected room(s) available
  • Landmark view
  • Storage available
  • Sea view
  • Seating area
  • Slippers
  • Sofa
  • Soundproof rooms
  • Telephone
  • Carpeted
  • City view

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Shower cap
  • Bathtub
  • Spa bath
  • Toilet
  • Toothbrush

Accessibility and suitability

  • Hypoallergenic
  • No smoking
  • Designated smoking area
  • Disabled access
  • Lift
  • Accessible by lift
  • Toilet with grab rails
  • Upper floors accessible by lift

Pool and spa

  • Heated pool
  • Spa
  • Hot tub
  • Indoor pool
  • Steam room
  • Massage
  • Sauna

Kitchen

  • Electric kettle
  • Kitchenware
  • Kitchenette
  • Microwave
  • Tea/coffee maker
  • Refrigerator
  • Coffee machine

Dining

  • Packed lunches
  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Breakfast in the room
  • Dining table

Bedroom

  • Extra-long beds (> 2 metres)
  • Feather pillow
  • Socket near the bed
  • Alarm clock
  • Sofa bed
  • Wardrobe or closet

Health and safety

  • Daily housekeeping
  • CCTV in common areas
  • CCTV outside property
  • 24-hour security
  • First-aid kit
  • Safe

Media and entertainment

  • Flat-screen TV
  • Radio
  • TV
  • Smartphone dock

Family friendly

  • Babysitting or child care
  • Cribs available
  • Kids meals
  • Pushchairs

Parking and transportation

  • Parking
  • Private parking
  • Valet parking

Laundry

  • Ironing service
  • Trouser press
  • Iron and ironing board

Workspace

  • Fax/photocopying
  • Laptop safe
  • Desk

Fitness

  • Fitness centre
  • Gym

Outdoor

  • Terrace/Patio

Things to do

  • Bicycle hire

Reviews of Shangri-La Sydney

8.7
Very good
4055 verified ratings
Wonderful
2391
Very good
603
Good
447
Okay
204
Fair
184
Mediocre
76
Poor
150

Summary of reviews

Guests say
Guests appreciated the stunning views and excellent amenities, particularly the pool and room service. However, there were significant complaints about the service quality, with many guests feeling that their concerns were not addressed adequately. Cleanliness issues were also noted, particularly with room service. Overall, while the hotel has great potential, the service needs improvement to match the quality of the facilities.
AI-generated from customer reviews
Room Size8.5 out of 10
Amenities8 out of 10
Cleanliness3 out of 10
Service1 out of 10
Sort by:Most recent

Show reviews that mention

Filters

All filters

Filters

Review rating
Traveller type
Time of year

Score by provider

All reviews

9.1
Wonderful
Richard, Mar 2019
Pros (+) Excellent staff with one exception in lounge/bar on 36th floor. Waiter addressed me as "Boss", failed to give menu, did not mention kitchen was closed until I ordered and did not get drinks in timely manor. His poor performance stands in stark contrast to the rest of the staff. Good breakfast buffet and health club.
Cons (-) Better lounge experience
5.1
Fair
Anonymous, Dec 2018
Pros (+) Room
Cons (-) Poor check in service
10
Wonderful
Anonymous, Nov 2018
Pros (+) with good price this hotel was far the best hotel I've ever stayed. Staffs were super nice. I told at the front that it is the first day of my honeymoon, they gave me a room with better view (maybe?) I mean, superb view with both harbour bridge and Sydney opera house. They even sent us complementary champagne and a box of chocolate. Loved it so much! thank you Shangri-la staffs!
Cons (-) Nothing I didn't like
10
Wonderful
Anonymous, Sept 2018
Pros (+) • Exquisite Views/High Floor • My Package included Breakfast, Tea Time & Drinks/Snacks • Friendly Service • Great Accommodations • Close to the Ferries • Luxury Feel
Cons (-) • Exterior is dated
8.2
Very good
Melissa, Apr 2018
Pros (+) They food and service were good on the Horizon floor.
Cons (-) We were traveling with our 12 year old,who is very well behaved. We were told by our waiter that the 7:00 hour was drawing near and my son would have to leave the lounge. Which we obeyed every night and made our son leave the lounge. But on our third night, for some arbitrary reason,the horizon lounge manager let other children stay in the lounge passed the curfew hours, after he had requestied ou...
Read more
10
Wonderful
Lito, June 2017
Pros (+) The Customer Service provided.
10
Wonderful
Stewart, Mar 2017
Pros (+) Horizon Club views Excellent staff
Cons (-) Having to leave
9.7
Wonderful
Anonymous, Feb 2016
Pros (+) Breakfast buffet was sumptuous.

Location

176 Cumberland Street, Sydney, NSW 2000

What's nearby

  • Circular Quay0.4 km
  • Sydney Opera House1 km
  • Sydney Tower1 km
  • Sydney Harbour Bridge1.1 km
  • Australian National Maritime Museum1.2 km
  • St Mary's Cathedral1.3 km
  • Star Casino1.4 km
  • Hyde Park1.4 km
  • George Street1.4 km
  • Darling Harbour1.6 km
  • Kings Cross2.1 km
  • Sydney Harbour3.1 km

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 11:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

Essential information about Shangri-La Sydney

Low season

High season

Average price (weeknight)

Average price (weekend night)

June
February
$378
$673
Cheapest month to stay with an average 32% drop in price.
Most expensive month to stay with an average 78% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

When to book a room at Shangri-La Sydney

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Shangri-La Sydney

  • If you’re after a cheap room at Shangri-La Sydney, then you should consider staying during the low season. The cheapest deals can generally be found in June and January.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Shangri-La Sydney, plan to stay on a Sunday or Thursday. The most expensive day is usually Saturday.
  • The cheapest price a room at Shangri-La Sydney was booked for on KAYAK in the last 2 weeks was $294, while the most expensive was $883.
  • How long should you stay at Shangri-La Sydney? KAYAK users usually book their rooms here for 1 day.

FAQs when booking at Shangri-La Sydney

  • Which room should I book at the hotel?

    Shangri-La Sydney has 564 luxurious rooms and suites across 36 levels, with panoramic views of Sydney’s iconic skyline from the upper rooms. Suppose you’re travelling with family or a group of friends, book interconnecting Deluxe rooms with views of the Opera House. For a romantic getaway, the Horizon Club Spa Suites feature a marble bathroom with a hydrotherapy spa bath, plush bathrobes and views of Darling Harbour. Executive Sydney Harbour Suites have commanding views of Sydney Harbour Bridge. Featuring a separate lounge with a sofa bed, guests also enjoy access to the Horizon Club. The Horizon Club is a sophisticated lounge with breathtaking views across four storeys, and benefits include a private boardroom, daily breakfast and private check-in.

  • What kinds of conference facilities are available at Shangri-La Sydney?

    The dedicated events team can help you curate your next meeting or social event in the heart of Sydney. Shangri-La Sydney has flexible indoor and outdoor spaces for meetings and intimate gatherings, as well as two grand ballrooms that can accommodate up to 850 people. You can also find flexible solutions for hosting hybrid events with delegates worldwide, with seamless virtual interactions and crystal-clear audio and video. From presentations to team-building activities, the hotel offers superior catering options, including cocktails and canapes, gourmet dining and a diverse wine selection.

  • What makes Shangri-La Sydney unique?

    Guests at Shangri-La Sydney will be mesmerised by the spectacular views of the Sydney Opera House and Harbour Bridge. The hotel and restaurant have won countless awards and are highly commended for their first-class hospitality. Enjoy signature cocktails at Blu Bar on 36 and savour modern Australian cuisine at the Altitude restaurant, where the chefs celebrate local produce from the land and sea. While you’re staying at Shangri-La Sydney, you can also unwind with blissful spa treatments, swim in the heated indoor pool or relax in the spa and sauna.

  • What kinds of spa treatments are available?

    Pamper yourself with rejuvenating massages, body treatments and facials at Chi, The Spa, at Shangri-La Sydney. Luxurious treatments use a range of natural and indigenous ingredients renowned for their therapeutic qualities, such as the Signature Hot Stone massage, Australian Wattleseed scrub and Anti-Aging Radiance mask. The Journey Down Under package includes a full body scrub and clay wrap, aroma massage and deep cleansing facial using products from the Sodashi skincare line. Celebrate a special occasion by treating your friends to a Pampering Spa-rty and receive an exfoliating scrub, massage and high tea with a glass of bubbly. Experienced spa consultants can assist you in planning a spa program to suit your needs.

  • What are the benefits of being a Shangri-La Circle member?

    Membership to Shangri-La Circle is free. You can enrol online or in person at Shangri-La Sydney and accumulate points to redeem awards, such as free nights, dining experiences and spa treatments. There are four membership tiers with exclusive benefits, such as complimentary breakfast and kid’s meals, late check-out, welcome amenities and Club Lounge access.

  • Where is Shangri-La Sydney located?

    Shangri-La Sydney is located at 176 Cumberland Street in The Rocks, 1.8 km from the centre of Sydney. Circular Quay is the closest landmark to Shangri-La Sydney.

  • When is check-in time and check-out time at Shangri-La Sydney?

    Check-in time is 15:00 and check-out time is 11:00 at Shangri-La Sydney.

  • Does Shangri-La Sydney offer free Wi-Fi?

    Yes, Shangri-La Sydney offers free Wi-Fi.

  • How far is Shangri-La Sydney from the airport?

    Shangri-La Sydney is 9.1 km from Sydney Kingsford Smith. Shangri-La Sydney is 132 km from Newcastle Williamtown.

  • Does Shangri-La Sydney have a pool?

    Yes, Shangri-La Sydney has a pool on-site.

  • How does KAYAK find such great Shangri-La Sydney hotel deals?

    KAYAK scours the web for all room deals available at Shangri-La Sydney in Sydney and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Shangri-La Sydney and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Shangri-La Sydney.

Nearby hotels and places to stay

Closest

See more nearby stays
5-star hotel
The Sebel Quay West Suites Sydney8.8 Excellent (2,255 reviews)0.05 kmIndoor pool, Fitness centre, Restaurant$340+
5-star hotel
Four Seasons Hotel Sydney9.1 Excellent (3,858 reviews)0.16 kmOutdoor pool, Fitness centre, Restaurant$396+
3-star hotel
37% cheaperThe Australian Heritage Hotel7.9 Good (433 reviews)0.19 kmRestaurant, Bar/Lounge, Free Wi-Fi$187+
3-star hotel
1% cheaperThe Russell Boutique Hotel8.9 Excellent (1,923 reviews)0.2 kmRestaurant, Bar/Lounge, Room service$295+

Cheapest

See cheapest stays in Sydney
3-star hotel
37% cheaperThe Australian Heritage Hotel7.9 Good (433 reviews)0.19 kmRestaurant, Bar/Lounge, Free Wi-Fi$187+
5-star hotel
24% cheaperAmora Hotel Jamison Sydney8.5 Excellent (3,971 reviews)0.37 kmIndoor pool, Fitness centre, Restaurant$227+
3-star hotel
15% cheaperRendezvous Hotel Sydney The Rocks7.9 Good (3,067 reviews)0.2 kmOutdoor pool, Fitness centre, Room service$253+
5-star hotel
13% cheaperHarbour Rocks by Ode Hotels8.1 Excellent (1,634 reviews)0.24 kmFitness centre, Restaurant, Bar/Lounge$259+

Most recommended

See most recommended stays in Sydney
5-star hotel
The Langham, Sydney9.3 Excellent (1,140 reviews)0.29 kmIndoor pool, Fitness centre, Restaurant$418+
5-star hotel
Four Seasons Hotel Sydney9.1 Excellent (3,858 reviews)0.16 kmOutdoor pool, Fitness centre, Restaurant$396+
3-star hotel
1% cheaperThe Russell Boutique Hotel8.9 Excellent (1,923 reviews)0.2 kmRestaurant, Bar/Lounge, Room service$295+
5-star hotel
The Sebel Quay West Suites Sydney8.8 Excellent (2,255 reviews)0.05 kmIndoor pool, Fitness centre, Restaurant$340+

Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

8.3
1.8 km
Sydney Kingsford Smith
9.1 km

Everything you need to know for your stay in Sydney