Value for money
Distance to city centre
|Sydney Kingsford Smith|
Distance to airport
|"Friendly staff, clean and comfortable."||(in 297 reviews)|
|"Fantastic location with great transport nearby."||(in 193 reviews)|
|"Excellent service and fantastic views."||(in 323 reviews)|
|"Not service befitting this hotel."||(in 65 reviews)|
|"Breakfast very poor, lifts very slow."||(in 12 reviews)|
|"breakfast did not meet expectations."||(in 51 reviews)|
|room and view||in 907 reviews|
|room was great||in 656 reviews|
|staff were very friendly||in 634 reviews|
|great location||in 415 reviews|
|comfortable bed||in 307 reviews|
|service was good||in 288 reviews|
|breakfast buffet||in 275 reviews|
|great hotel||in 265 reviews|
|circular quay||in 124 reviews|
|harbour bridge||in 111 reviews|
|horizon club||in 111 reviews|
|waiting time||in 88 reviews|
|slow lifts||in 50 reviews|
|wedding anniversary||in 18 reviews|
|shangri la||in 17 reviews|
|best hotel||in 10 reviews|
|good breakfast||in 2 reviews|
Excellent staff with one exception in lounge/bar on 36th floor. Waiter addressed me as "Boss", failed to give menu, did not mention kitchen was closed until I ordered and did not get drinks in timely manor. His poor performance stands in stark contrast to the rest of the staff. Good breakfast buffet and health club.
Better lounge experience
Poor check in service
Poor check in service
Best hotel ever
with good price this hotel was far the best hotel I've ever stayed. Staffs were super nice. I told at the front that it is the first day of my honeymoon, they gave me a room with better view (maybe?) I mean, superb view with both harbour bridge and Sydney opera house. They even sent us complementary champagne and a box of chocolate. Loved it so much! thank you Shangri-la staffs!
Nothing I didn't like
• Exquisite Views/High Floor • My Package included Breakfast, Tea Time & Drinks/Snacks • Friendly Service • Great Accommodations • Close to the Ferries • Luxury Feel
• Exterior is dated
Concierge floor problem
They food and service were good on the Horizon floor.
We were traveling with our 12 year old,who is very well behaved. We were told by our waiter that the 7:00 hour was drawing near and my son would have to leave the lounge. Which we obeyed every night and made our son leave the lounge. But on our third night, for some arbitrary reason,the horizon lounge manager let other children stay in the lounge passed the curfew hours, after he had requestied our son to leave. We questioned him and he flipped flopped with his story and then announced that all children were allowed to stay in the lounge for the rest of the week due to the Easter holiday. We just didn’t like when some people aren’t made to obey the rules and the manager fails to enforce them.
Overall experience of staying
The Customer Service provided.
Top quality luxury hotel
Horizon Club views Excellent staff
Having to leave
Breakfast buffet was sumptuous.
My husband and I had a fantastic one night getaway. It was amazing, service outstanding and relaxation perfect.
Separate tub and shower. Separate beds available and view. Ease and immediacy of taxis. Free wifi
Price -- they are "luxury" in price only Also they lie about the construction that goes on there -- they DO work early in the morning before stated repair hours
The staff were amazing, the best hotel staff I have come across in Australia
professional staff and attention to detail and cleanliness
The reception staff were very friendly and efficient coupled with the room service staff who were professional, courteous and friendly.
With many people at breakfast it was obvious the staff had difficulty coping with large queues, tables not set properly, inattentive staff.
Great hotel location affording some rooms great views. Excellent bathrooms, comfortable beds. Lots of people obviously love it - maybe it helps if you upgrade to the Horizons Club, though I don't see why you should have to, especially as these rates not always on offer.
Reception shambolic: no welcome, no porter, no offer of help with bags, no offer to join loyalty programme, told me the Shangri-La in Singapore is tired and needs updating! No apology for not correctly processing reservation. Horrible view of motorway toll booths. Annoying things in the bedroom like unplugged lamps, missing glasses, grubby hotel directory. Food and beverage not good. Saturday night the locals all book up the top floor restaurant and fill up the adjacent bar. Reserve days in advance or you have no chance. For a drink this leaves the Lobby Bar. Neon-lit chilled food cabinet, no music, no atmosphere, bright lighting. Nasty. Only available food outlet The Cafe. Horrible buffet. Dreadful, expensive, over-rated.
Located on Sydney Harbor with panoramic views of the Opera House and Harbor Bridge, the Shangri-La Hotel in Sydney, Australia is a luxury destination in the middle of the bustling city.
Shangri-La features 565 spacious guest rooms and suites boast the largest windows of any harbor-facing hotel in the area so that guests can enjoy the sweeping views. The rooms are elegantly appointed in a contemporary design with deluxe amenities, including complimentary WiFi access, flatscreen televisions, plush towels and bathrobes, full-size writing desks, a mini bar, and coffee/tea makers. Guests can choose their view, or opt for the larger, more luxurious Presidential or Governor Suites for special occasions.
Shangri-La features three restaurants and one bar on-site. The Altitude Restaurant features contemporary Australian cuisine in an intimate, 18-person dining room, while Café Mix offers all-day dining with a full buffet of fresh ingredients and diverse selections.
For guests wanting to relax, CHI, The Spa at Shangri-La prioritizes personal peace, enchantment, and well-being and deliver traditional massages and treatments based on a blend of Asian-inspired wellness practices and Australian healing techniques and botanical ingredients. Additionally, the hotel’s expansive Health Club provides guests access to the fully-equipped fitness center, large indoor swimming pool, Jacuzzi, and sun deck.
Shangri-La also offers upscale business and event space if guests are looking to host an event. A dedicated events team helps to plan and execute the event.
The Shangri-La hotel is a beautiful hotel centrally located in Sydney that offers well-appointed accommodations, timeless style, and luxurious amenities.
based on 6,652 reviews
Value for money
Policies vary by room type and provider.
Shangri-La Hotel, Sydney is located at 176 Cumberland Street in The Rocks, 1.8 km from the centre of Sydney. Museum of Contemporary Art is the closest landmark to Shangri-La Hotel, Sydney.
Check-in time is 15:00 and check-out time is 11:00 at Shangri-La Hotel, Sydney.
Yes, Shangri-La Hotel, Sydney offers free Wi-Fi.
No, Shangri-La Hotel, Sydney does not offer free parking.
No, Shangri-La Hotel, Sydney does not offer free airport shuttle service.
Shangri-La Hotel, Sydney is 9.1 km from Sydney Kingsford Smith. Shangri-La Hotel, Sydney is 132 km from Newcastle Williamtown.
No, pets are not allowed at Shangri-La Hotel, Sydney.
Yes, Shangri-La Hotel, Sydney has a pool on-site.