TAP AIR PORTUGAL information
| IATA code | TP |
|---|---|
| Routes | 204 |
| Top route | Barcelona-El Prat to Lisbon Humberto Delgado |
| Airports served | 83 |
| Top airport | Lisbon Humberto Delgado |
TAP AIR PORTUGAL traveller reviews
Pros
Cons
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.6
Pros: The crew was super nice. Everything went smoothly.
Cons: My gluten free meal had a carrot cake... the first ingredient was Wheat! If you have any type of allergy do not trust their food!
review from
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2.0
Pros: There is nothing to like about the flight
Cons: There was no entertainment , no food for a 4 hour flight. The flight is more expensive than other airlines. I will not recommend or flight with them again. The flight was full and I think the route is profitable to them. I guess if you can exploit people, why not do it.
review from
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9.0
Pros: It was on time and everything went well
Cons: They could have offered more water
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8.0
Cons: The crew not sympathique
review from
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5.6
Cons: Boarding procedures
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3.3
Cons: 30 min late, exaggerated extra charge for a small suitcase, food was a dry sandwich.
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5.0
Cons: The flight was delayed. Food is miserable.
review from
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8.4
Pros: Average friendliness of crew, paying for extra leg room seat is a must
Cons: Food with a taste, rather than dull
review from
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6.6
Pros: New plane, great seating.
Cons: Food should be tastier and boarding should be more efficient and on time.
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4.0
Pros: It was Okay
Cons: I m disappointed with the online deal I have booked my self with two checked bags & paid extra for that but I had to pay £ 80/-
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5.2
Cons: Late as always
review from
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9.3
Pros: Service and comfort.
Cons: It would be nice if both flights had vegetarian snacks and food options to accommodate this population of passengers. If 2 types of meals sre generally offered, it would be nice if both are not meat options, and one vegetarian.
review from
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7.0
Pros: Comfort and cleanliness of flight.
Cons: Both flights did not have any general vegetarian options in snack or main courses. There was no option online to submit a meal request and as booking last minute travel and in a foreign country, it was not possible to contact Air Portugal via phone. If the flight offers snack and two meal options, at least one should be vegetarian to accommodate this common population of passengers.
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7.0
Pros: Crew very good nice fligth too
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2.6
Pros: Nothing! Horrible!
Cons: I had small carry on And there were nowhere to put them. The cabin for the carry one were full and my carry on had to be placed somewhere else, and knowing I had personal information in my bag. Very disappointed
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7.3
Cons: Transfer time in Lisbon
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10.0
Pros: Good airline, great service, boarding process, on time departure and arrival
Cons: No complaints
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8.0
Pros: usb Power
Cons: The seat padding needs to be improved.
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10.0
Pros: Everything. Flying First class is the only way to fly
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8.3
Pros: Food was great, seat was amazing
Cons: Boarding was done by bus and it took too long and it want comfortable
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2.8
Pros: Nothing
Cons: Flight was delayed 4 hours and when finally boarded we had to get off the plane for a crew change and wait another hour. Then we sat on the runway for 45 minutes before we took off. Worst flight of my life.
review from
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4.3
Pros: Good movie selection
Cons: Multiple delays for my flight. First the departure was delayed which I know can happen. Then we boarded and sat for over an hour before take off. Captain made up a story about the plane needed gas and said we would take off in 15 minutes. An hour and 15 minutes later we finally took off.
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2.0
Cons: Did you know the flight was changed?? It moved from Nov 24 to Nov 25. I was never informed of this change that was supposedly made in October.. Even you (kayak) didn’t know bc you still think I took the flight that I booked on your site! I was forced to rebook with another airline and will be expecting a refund and then some and possibly dispute the charge all together.
review from
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10.0
Pros: Tap was great for the long flight
review from
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7.6
Pros: Tap crew is very nice.
Cons: No turbulence
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2.0
Pros: Nothing the crew was mean and rude I’ll never fly TAP air Portugal again
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2.0
Pros: I didn’t like a thing. The crew from the gate all the way to the end was rude and nasty. The crew scanning people to get on the plane were so rude at the beginning it was the worst and I fly for my work and I’ll never fly TAP air Portugal again.
Cons: Train the staff to be nice and pleasant
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10.0
Pros: We upgraded to first class, so everything was perfect!!
Cons: Nothing
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10.0
Pros: We upgraded to first class and everything was perfect!!
Cons: Nothing
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10.0
Pros: Good service, friendly staff and easy boarding process, good food and on time departure
Cons: No complaints
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7.3
Pros: New aircraft had free Wi-Fi and lots of movies. Clean.
Cons: First bag fees of $120 per bag one-way were punitive. Anti-customer policy. Cannot recommend flying with them.
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6.6
Pros: legroom in business is good, food was ok. only one round of drinks was offered.
Cons: no lounge access in dublin for TAP Business Passengers. Handling of the delay was not well managed.
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7.6
Pros: Price
Cons: Use jet bridge instead of bus gate
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7.3
Pros: Price. Service and food offered in the plane
Cons: The boarding process: everyone crowds into the line without regard of the grouping.
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3.0
Pros: Nothing.
Cons: The crew did not know the law about child safety seats. They tried to inform us we could not use it, even though it is approved for air travel. Then they tried to tell us we had to face it forward, which is illegal and it cannot be secured like this. Then they told us the car seat needed to be against the fuselage, but that all the fuselage seats were taken. They did not offer a solution to this problem. I informed them this was TAP's fault for assigning those seats to us. They said they were not responsible, which is clearly wrong. They could have reassigned us at check-in and avoided the problem. They were very concerned about the ability of the person in front of us to recline their seat, but no interested at all in the safety of our baby. They told us we would not be able to use the seat, although our baby was already asleep. They were trying to find a way to make us leave the plane. Finally, some other passengers volunteered to move so we could sit against the fuselage with nobody in the seats in front of us, so we would not block them from reclining. A solution would not have been found by the crew. Only thanks to generous passengers were we able to stay on the plane, even though we were doing everything completely legally. They made my pregnant wife feel so bad that she cried for the first hour of the flight. Then, as the flight was concluding, our baby got airsick and vomited. They crew did nothing to help aside from bring 3 (!) napkins and then leave again. Incredibly unhelpful, mean, ignorant, and combative cabin crew. Truly appalling.
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10.0
Pros: Yes
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8.0
Pros: Seats super comfortable. Big screen entrainment.
Cons: One more time offer drinks for a very long travel time (other 10H).
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9.2
Pros: Super friendly
Cons: Maybe a hot meal?
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8.0
Business Class on TAP - Lisbon to Miami
Pros: Good service on the plane, the food was good and the seat was very comfortable.
Cons: The boarding process was a bit uncomfortable at the Lisbon airport. The space provided at the gate for the passengers to wait was small, with everyone trying to fit in front of the gate, it was tight.
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4.0
Cons: Flight was delayed for hours on the 21 st and then cancelled. I want refund for transportation and loss of income
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2.0
Cons: Worst trip ever
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10.0
Pros: Efficient check in and polite crew.
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9.6
Pros: The new A330-Neo is a lot more comfortable than any other recent airplanes. Loved the space between seats and entertainment is outstanding too. Food was very good and the crew exceptionally friendly.
Cons: Nothing to complain about. Everything was outstanding.
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8.0
Cons: Legroom
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4.0
Cons: flight was delayed by 3 hours; very rude and indifferent ground staff, almost impossible to rebook; no information/help was provided; barely made our next flight
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4.0
Pros: Some on crew lovely. Others terrible, bitter people, not at all suited for customer service.
Cons: Disgusting food. Price gouging for checked baggage. Surly attitudes.
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8.0
Pros: Crew was awesome, seat spacing comfort not so much.
Cons: Need to have seat upright to use trays to eat on flight
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6.6
Pros: Nice crew.
Cons: We were waiting for a long time in the bus from the airport to the aircraft. Once we got to the plane, we were waiting inside the bus again.
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2.0
Pros: :(
Cons: :(
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8.0
Cons: Snack at end of flight was good but lunch was not good and the dinner in Executive Class going over was not good
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4.4
Cons: More organized boarding process
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4.0
Cons: Super uncomfortable seats (the most ever) No personal tv/entertainment.
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4.0
Pros: The crew and personal were ok.
Cons: They have the most uncomfortable seats in the industry. Seat was literally 5 cm (2 inches) thick and did not recline. Impossible to relax/sleep, I ended up with back pain and legs cramped for 2 full days. Terrible overnight flight. Luggage policy is not clear. Carry on items have to weight less than 8 kg (normally is 12 kg), and to check your bag you have to pay. No personal tv/entertainment.
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8.0
Cons: One more toilet on the Lisbon Geneva flight would have been nice.
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8.3
Cons: Leave on time. Offer more snacks
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10.0
Pros: Cree
Cons: Boarding was slow
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7.3
Cons: We booked business class. JFK to LIS very nice. Seats were very comfortable and reclined flat. More leg room than in other business class seats. What they called business from LIS to Rome was just regular uncomfortable across economy seats with no one in the middle seat.
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3.0
Cons: It was a very old plane with two movie options that were just running from the start of the flight on a scratchy screen.
review from
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9.6
Pros: Left us alone a lot and also not a lot of brainless babbling over the pa. Very nice change from most airlines
Cons: The Kayak website sucks
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2.0
Pros: Nothing
Cons: It was over an hour late with little information about why. The gate wasn't shared until the last minute. Boarding was awful and confusing. We were stuck sitting at the gate for a long time with no air and the crew didn't deserve the last ten rows any water. The luggage also took forever to get onto the belt. Overall bad
review from
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8.6
Pros: The crew was super nice. Everything went smoothly.
Cons: My gluten free meal had a carrot cake... the first ingredient was Wheat! If you have any type of allergy do not trust their food!
review from
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9.0
Pros: It was on time and everything went well
Cons: They could have offered more water
review from
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9.3
Pros: Service and comfort.
Cons: It would be nice if both flights had vegetarian snacks and food options to accommodate this population of passengers. If 2 types of meals sre generally offered, it would be nice if both are not meat options, and one vegetarian.
review from
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10.0
Pros: Good airline, great service, boarding process, on time departure and arrival
Cons: No complaints
review from
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10.0
Pros: Everything. Flying First class is the only way to fly
review from
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10.0
Pros: Tap was great for the long flight
review from
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10.0
Pros: We upgraded to first class, so everything was perfect!!
Cons: Nothing
review from
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10.0
Pros: We upgraded to first class and everything was perfect!!
Cons: Nothing
review from
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10.0
Pros: Good service, friendly staff and easy boarding process, good food and on time departure
Cons: No complaints
review from
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10.0
Pros: Yes
review from
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9.2
Pros: Super friendly
Cons: Maybe a hot meal?
review from
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10.0
Pros: Efficient check in and polite crew.
review from
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9.6
Pros: The new A330-Neo is a lot more comfortable than any other recent airplanes. Loved the space between seats and entertainment is outstanding too. Food was very good and the crew exceptionally friendly.
Cons: Nothing to complain about. Everything was outstanding.
review from
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10.0
Pros: Cree
Cons: Boarding was slow
review from
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9.6
Pros: Left us alone a lot and also not a lot of brainless babbling over the pa. Very nice change from most airlines
Cons: The Kayak website sucks
review from
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8.0
Cons: The crew not sympathique
review from
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8.4
Pros: Average friendliness of crew, paying for extra leg room seat is a must
Cons: Food with a taste, rather than dull
review from
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6.6
Pros: New plane, great seating.
Cons: Food should be tastier and boarding should be more efficient and on time.
review from
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7.0
Pros: Comfort and cleanliness of flight.
Cons: Both flights did not have any general vegetarian options in snack or main courses. There was no option online to submit a meal request and as booking last minute travel and in a foreign country, it was not possible to contact Air Portugal via phone. If the flight offers snack and two meal options, at least one should be vegetarian to accommodate this common population of passengers.
review from
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7.0
Pros: Crew very good nice fligth too
review from
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7.3
Cons: Transfer time in Lisbon
review from
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8.0
Pros: usb Power
Cons: The seat padding needs to be improved.
review from
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8.3
Pros: Food was great, seat was amazing
Cons: Boarding was done by bus and it took too long and it want comfortable
review from
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7.6
Pros: Tap crew is very nice.
Cons: No turbulence
review from
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7.3
Pros: New aircraft had free Wi-Fi and lots of movies. Clean.
Cons: First bag fees of $120 per bag one-way were punitive. Anti-customer policy. Cannot recommend flying with them.
review from
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6.6
Pros: legroom in business is good, food was ok. only one round of drinks was offered.
Cons: no lounge access in dublin for TAP Business Passengers. Handling of the delay was not well managed.
review from
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7.6
Pros: Price
Cons: Use jet bridge instead of bus gate
review from
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7.3
Pros: Price. Service and food offered in the plane
Cons: The boarding process: everyone crowds into the line without regard of the grouping.
review from
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8.0
Pros: Seats super comfortable. Big screen entrainment.
Cons: One more time offer drinks for a very long travel time (other 10H).
review from
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8.0
Business Class on TAP - Lisbon to Miami
Pros: Good service on the plane, the food was good and the seat was very comfortable.
Cons: The boarding process was a bit uncomfortable at the Lisbon airport. The space provided at the gate for the passengers to wait was small, with everyone trying to fit in front of the gate, it was tight.
review from
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8.0
Cons: Legroom
review from
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8.0
Pros: Crew was awesome, seat spacing comfort not so much.
Cons: Need to have seat upright to use trays to eat on flight
review from
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6.6
Pros: Nice crew.
Cons: We were waiting for a long time in the bus from the airport to the aircraft. Once we got to the plane, we were waiting inside the bus again.
review from
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8.0
Cons: Snack at end of flight was good but lunch was not good and the dinner in Executive Class going over was not good
review from
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8.0
Cons: One more toilet on the Lisbon Geneva flight would have been nice.
review from
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8.3
Cons: Leave on time. Offer more snacks
review from
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7.3
Cons: We booked business class. JFK to LIS very nice. Seats were very comfortable and reclined flat. More leg room than in other business class seats. What they called business from LIS to Rome was just regular uncomfortable across economy seats with no one in the middle seat.
review from
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2.0
Pros: There is nothing to like about the flight
Cons: There was no entertainment , no food for a 4 hour flight. The flight is more expensive than other airlines. I will not recommend or flight with them again. The flight was full and I think the route is profitable to them. I guess if you can exploit people, why not do it.
review from
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5.6
Cons: Boarding procedures
review from
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3.3
Cons: 30 min late, exaggerated extra charge for a small suitcase, food was a dry sandwich.
review from
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5.0
Cons: The flight was delayed. Food is miserable.
review from
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4.0
Pros: It was Okay
Cons: I m disappointed with the online deal I have booked my self with two checked bags & paid extra for that but I had to pay £ 80/-
review from
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5.2
Cons: Late as always
review from
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2.6
Pros: Nothing! Horrible!
Cons: I had small carry on And there were nowhere to put them. The cabin for the carry one were full and my carry on had to be placed somewhere else, and knowing I had personal information in my bag. Very disappointed
review from
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2.8
Pros: Nothing
Cons: Flight was delayed 4 hours and when finally boarded we had to get off the plane for a crew change and wait another hour. Then we sat on the runway for 45 minutes before we took off. Worst flight of my life.
review from
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4.3
Pros: Good movie selection
Cons: Multiple delays for my flight. First the departure was delayed which I know can happen. Then we boarded and sat for over an hour before take off. Captain made up a story about the plane needed gas and said we would take off in 15 minutes. An hour and 15 minutes later we finally took off.
review from
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2.0
Cons: Did you know the flight was changed?? It moved from Nov 24 to Nov 25. I was never informed of this change that was supposedly made in October.. Even you (kayak) didn’t know bc you still think I took the flight that I booked on your site! I was forced to rebook with another airline and will be expecting a refund and then some and possibly dispute the charge all together.
review from
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2.0
Pros: Nothing the crew was mean and rude I’ll never fly TAP air Portugal again
review from
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2.0
Pros: I didn’t like a thing. The crew from the gate all the way to the end was rude and nasty. The crew scanning people to get on the plane were so rude at the beginning it was the worst and I fly for my work and I’ll never fly TAP air Portugal again.
Cons: Train the staff to be nice and pleasant
review from
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3.0
Pros: Nothing.
Cons: The crew did not know the law about child safety seats. They tried to inform us we could not use it, even though it is approved for air travel. Then they tried to tell us we had to face it forward, which is illegal and it cannot be secured like this. Then they told us the car seat needed to be against the fuselage, but that all the fuselage seats were taken. They did not offer a solution to this problem. I informed them this was TAP's fault for assigning those seats to us. They said they were not responsible, which is clearly wrong. They could have reassigned us at check-in and avoided the problem. They were very concerned about the ability of the person in front of us to recline their seat, but no interested at all in the safety of our baby. They told us we would not be able to use the seat, although our baby was already asleep. They were trying to find a way to make us leave the plane. Finally, some other passengers volunteered to move so we could sit against the fuselage with nobody in the seats in front of us, so we would not block them from reclining. A solution would not have been found by the crew. Only thanks to generous passengers were we able to stay on the plane, even though we were doing everything completely legally. They made my pregnant wife feel so bad that she cried for the first hour of the flight. Then, as the flight was concluding, our baby got airsick and vomited. They crew did nothing to help aside from bring 3 (!) napkins and then leave again. Incredibly unhelpful, mean, ignorant, and combative cabin crew. Truly appalling.
review from
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4.0
Cons: Flight was delayed for hours on the 21 st and then cancelled. I want refund for transportation and loss of income
review from
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2.0
Cons: Worst trip ever
review from
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4.0
Cons: flight was delayed by 3 hours; very rude and indifferent ground staff, almost impossible to rebook; no information/help was provided; barely made our next flight
review from
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4.0
Pros: Some on crew lovely. Others terrible, bitter people, not at all suited for customer service.
Cons: Disgusting food. Price gouging for checked baggage. Surly attitudes.
review from
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2.0
Pros: :(
Cons: :(
review from
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4.4
Cons: More organized boarding process
review from
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4.0
Cons: Super uncomfortable seats (the most ever) No personal tv/entertainment.
review from
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4.0
Pros: The crew and personal were ok.
Cons: They have the most uncomfortable seats in the industry. Seat was literally 5 cm (2 inches) thick and did not recline. Impossible to relax/sleep, I ended up with back pain and legs cramped for 2 full days. Terrible overnight flight. Luggage policy is not clear. Carry on items have to weight less than 8 kg (normally is 12 kg), and to check your bag you have to pay. No personal tv/entertainment.
review from
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3.0
Cons: It was a very old plane with two movie options that were just running from the start of the flight on a scratchy screen.
review from
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2.0
Pros: Nothing
Cons: It was over an hour late with little information about why. The gate wasn't shared until the last minute. Boarding was awful and confusing. We were stuck sitting at the gate for a long time with no air and the crew didn't deserve the last ten rows any water. The luggage also took forever to get onto the belt. Overall bad
review from
Flight status
TAP AIR PORTUGAL route map
Popular flight routes
Top airports served by TAP AIR PORTUGAL
- Lisbon Humberto Delgado Airport (LIS)
- Porto Airport (OPO)
- Paris Orly Airport (ORY)
- Funchal Madeira Airport (FNC)
- London Heathrow Airport (LHR)
- Barcelona-El Prat Airport (BCN)
- Milan Malpensa Airport (MXP)
- Madrid Barajas Airport (MAD)
- Geneva Geneve-Cointrin Airport (GVA)
- Rome Fiumicino Airport (FCO)
- Ponta Delgada (Açores) Nordela Airport (PDL)
- Zurich Airport (ZRH)
- Brussels Bruxelles-National Airport (BRU)
- Munich Franz Josef Strauss Airport (MUC)
- Amsterdam Schiphol Airport (AMS)
TAP AIR PORTUGAL contact information
- TP IATA code
- 1300 304 871 Call
- flytap.com Visit