Overview

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Hotel Mercure Wien Westbahnhof

Felberstrasse 4, 1150 Vienna, Wien, Austria
+43 198 1110

$85+

Overall guest ratings

7.8/10 Good
based on 1,394 reviews

Review highlights

  • 9.3
  • 9.0
  • 4.9
  • 4.7

Good to know

  • Professional service
  • Train station is close

Nearby

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    About

    The Hotel Vienna Mercure Westbahnhof is situated next to the train station City West, in an impressive location near Mariahilfer Strasse with a fantastic range of shops to choose from. It is also close to Wiener Stadthalle, a venue for international artists, just around the corner from Vienna's top musical stage - Raimund Theater. The Naschmarkt, Schönbrunn Palace, Art History Museum, the new Stadtsaal Theater and Vienna's historical old town are easy to visit by metro and tram.

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    Amenities

    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Bar/Lounge
    • Express check out
    • 24 Hour Front Desk
    • Safe
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Business centre
    • Concierge service
    • Gift shop
    • Laundry facilities
    • Cable or satellite TV
    • Air-conditioned
    • Coffee shop
    • Sauna
    • Free Internet
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    7.8 Good
    based on 1,394 reviews
    • 9.3 "Terrific location."
      9.8 "98% thought it was easy to get to the train station."
      9.7 "Near to public transport, according to 97%."
      10.0 "100% liked the proximity to shopping."
      8.7 "Easily accessible by car, said 87%."
      7.3 "City centre within easy reach, said 73%."
      10.0 "Good access to the airport, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.0 "World class service."
      9.4 "94% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
      9.0 "90% said the booking process went smoothly."
      8.9 "Lovely bar service, according to 89%."
      7.1 "Housekeeping was great, according to 71%."
    • 8.2 "Breakfast is good."
    • 5.9 "Internet is average."
    • 4.9 "Rooms are not good."
      4.5 "55% complained about the bathroom."
      3.1 "69% said rooms were small."
      2.1 "79% thought they were poorly maintained."
      2.5 "Air conditioning was criticized by 75%."
      2.1 "For 79%, the rooms looked old."
      3.1 "69% found problems with the furniture."
      1.9 "81% had problems with the shower."
      1.9 "81% thought the tv was sub-standard."
      3.6 "64% criticized the small bathroom."
      3.5 "65% were unhappy with the view."
    • 4.7 "Not very comfortable."
      3.1 "69% said rooms were small."
      2.5 "Air conditioning was criticized by 75%."
      3.6 "64% criticized the small bathroom."
    • 4.2 "Bad amenities."
      3.9 "61% thought the building wasn't nice."
      0.2 "98% complained about the elevator."
      3.6 "64% thought the facilities needed updating."
    • 4.0 "Vibe wasn't good."
      2.3 "77% criticized the unstylish hotel."
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    Overall rating

    7.8 Good
    based on 892 reviews
    • 9.2 "Terrific location."
      9.7 "97% thought it was easy to get to the train station."
      8.5 "Easily accessible by car, said 85%."
      10.0 "100% liked the proximity to shopping."
    • 8.9 "Great service."
      9.5 "95% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
      8.6 "86% thought the service was very professional."
    • 7.9 "Good breakfast."
    • 5.9 "Internet is average."
    • 5.6 "Average comfort."
      6.1 "For only 61%, the noise level was all right."
    • 5.2 "Rooms are ok."
      6.4 "Cleanliness of the bathroom was average, said 64%."
    • 4.3 "Bad amenities."
      4.0 "60% thought the building wasn't nice."
      0.2 "98% complained about the elevator."
    • 4.0 "Vibe wasn't good."
      2.5 "75% criticized the unstylish hotel."
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    Overall rating

    7.7 Good
    based on 209 reviews
    • 9.5 "Terrific location."
      9.8 "98% thought it was easy to get to the train station."
      9.6 "Near to public transport, according to 96%."
    • 8.9 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
      8.8 "88% thought the service was very professional."
    • 8.3 "Breakfast is good."
    • 6.4 "Bar is ok."
    • 4.6 "Rooms are not good."
      2.7 "73% said rooms were small."
      2.4 "Air conditioning was criticized by 76%."
    • 4.1 "Vibe wasn't good."
      2.6 "74% criticized the unstylish hotel."
    • 4.0 "Bad amenities."
      3.6 "64% thought the building wasn't nice."
    • 3.9 "Not very comfortable."
      2.7 "73% said rooms were small."
      2.4 "Air conditioning was criticized by 76%."
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    Overall rating

    8.1 Excellent
    based on 41 reviews
    • 9.4 "Terrific location."
      9.8 "98% thought it was easy to get to the train station."
    • 9.0 "World class service."
      9.5 "95% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
    • 8.4 "Breakfast is good."
    • 4.6 "Rooms are not good."
      3.0 "70% said rooms were small."
    • 4.5 "Not very comfortable."
      3.0 "70% said rooms were small."

    Overall rating

    7.7 Good
    based on 250 reviews
    • 9.3 "Terrific location."
      9.8 "98% thought it was easy to get to the train station."
    • 8.7 "Great service."
      9.0 "90% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
      8.6 "86% thought the service was very professional."
    • 8.0 "Breakfast is good."
    • 7.1 "Tasty food."
    • 5.8 "Internet is average."
    • 4.4 "Vibe wasn't good."
      2.2 "78% criticized the unstylish hotel."
    • 4.1 "Not very comfortable."
      2.9 "71% said rooms were small."
    • 4.0 "Rooms are not good."
      1.8 "82% thought they were poorly maintained."
      4.0 "60% complained about the bathroom."
      2.9 "71% said rooms were small."
    • 3.8 "Bad amenities."
      3.4 "66% thought the building wasn't nice."
      0.2 "98% complained about the elevator."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Professional service"
    "Train station is close"
    data provided by TrustYou

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