Overview

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James Cook Hotel Grand Chancellor

147 The Terrace, Wellington, New Zealand
+64 4499 9500

$136+

Tue 6/12 Check in
Wed 7/12 Check out

Overall guest ratings

8.1/10 Excellent
based on 4,325 reviews

Review highlights

  • 9.4
  • 8.6
  • 5.5
  • 4.4

Good to know

  • Clean rooms
  • Great shopping

Nearby

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    About

    With a stay at James Cook Hotel Grand Chancellor, you'll be centrally located in Wellington, steps from Wellington Cable Car and minutes from Museum of Wellington City and Sea. This 4.5-star hotel is within close proximity of TSB Bank Arena and Frank Kitts Park.

    Rooms

    Make yourself at home in one of the 268 air-conditioned rooms featuring refrigerators and minibars. LCD televisions with satellite programming are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and complimentary weekday newspapers.

    Amenities

    Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional amenities at this hotel include wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge).

    Dining

    Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily for a fee.

    Business, Other Amenities

    Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms.

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    Amenities

    • Parking
    • Fitness centre
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Wi-Fi
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Internet (surcharge)
    • Pets not allowed
    • Long-term parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    based on 4,325 reviews
    • 9.4 "Terrific location."
    • 8.6 "Great service."
    • 7.6 "Good breakfast."
    • 6.0 "Average amenities."
    • 5.9 "Average comfort."
    • 5.5 "Rooms are ok."
    • 4.4 "Bar is not good."
    • 4.2 "Vibe wasn't good."
    • 4.2 "Internet is poor."
    View all review categories

    Overall rating

    8.3 Excellent
    based on 2,422 reviews
    • 9.4 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.0 "Easily accessible by car, said 80%."
    • 8.6 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
      9.2 "92% thought the service was very professional."
      8.1 "Housekeeping was great, according to 81%."
      8.6 "86% were impressed by the valet service."
      7.4 "74% were happy with the room service."
    • 7.4 "Good breakfast."
    • 5.9 "Average comfort."
      5.9 "Beds were acceptable for 59%."
    • 5.7 "Average amenities."
      5.7 "57% thought the building was acceptable."
      6.8 "68% considered the lobby entrance to be so-so."
    • 5.5 "Rooms are ok."
      5.9 "Beds were acceptable for 59%."
    • 5.3 "Average value."
      6.2 "62% thought it was adequately priced."
    • 4.1 "Bar is not good."
    • 4.0 "Vibe wasn't good."
      1.2 "88% criticized the unstylish hotel."
    • 3.8 "Internet is poor."
      2.8 "72% said the wifi quality was bad."
    View all review categories

    Overall rating

    8.0 Good
    based on 1,124 reviews
    • 9.0 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      8.1 "Easily accessible by car, said 81%."
    • 8.6 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
      9.3 "93% thought the service was very professional."
      7.5 "75% were impressed by the valet service."
      8.2 "Housekeeping was great, according to 82%."
    • 8.0 "Breakfast is good."
    • 5.6 "Average amenities."
      5.6 "56% thought the building was acceptable."
      6.7 "67% considered the lobby entrance to be so-so."
    • 5.4 "Average value."
      5.7 "57% thought it was adequately priced."
    • 5.0 "Average comfort."
      6.0 "Beds were acceptable for 60%."
      6.1 "Only 61% said rooms were big enough."
    • 4.4 "Bar is not good."
    • 4.2 "Rooms are not good."
      2.3 "77% complained about the bathroom."
      1.1 "89% thought they were poorly maintained."
      0.8 "For 92%, the rooms looked old."
      1.6 "84% had problems with the shower."
      2.1 "79% found problems with the furniture."
      3.1 "69% criticized the small bathroom."
      2.7 "Air conditioning was criticized by 73%."
      0.7 "93% thought the tv was sub-standard."
      0.0 "100% were unsatisfied with the kitchenette."
    • 4.1 "Vibe wasn't good."
      1.1 "89% criticized the unstylish hotel."
    • 3.9 "Internet is poor."
    View all review categories

    Overall rating

    7.9 Good
    based on 43 reviews
    • 9.5 "Terrific location."
    • 8.9 "Great service."
      9.5 "95% found the staff to be very friendly."
    • 6.4 "Average amenities."
      6.4 "64% thought the building was acceptable."
    • 6.0 "Average comfort."
    • 5.8 "Rooms are ok."

    Overall rating

    8.2 Excellent
    based on 735 reviews
    • 9.5 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 8.3 "Great service."
      9.3 "93% found the staff to be very friendly."
      9.5 "95% thought the service was very professional."
      7.6 "76% said the reception staff was great."
      7.1 "71% were happy with the room service."
    • 7.4 "Good breakfast."
    • 5.8 "Average amenities."
      5.8 "58% thought the building was acceptable."
      6.6 "66% considered the lobby entrance to be so-so."
    • 5.7 "Average comfort."
      6.2 "Beds were acceptable for 62%."
    • 5.7 "Average value."
      6.8 "68% thought it was adequately priced."
    • 5.6 "Rooms are ok."
      6.2 "Beds were acceptable for 62%."
      5.1 "Cleanliness of the bathroom was average, said 51%."
    • 4.5 "Internet is poor."
      3.1 "69% said the wifi quality was bad."
    • 4.2 "Vibe wasn't good."
      1.1 "89% criticized the unstylish hotel."
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    Hotel type
    Airport Hotel
    Guests think this is a perfect airport hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Clean rooms"
    "Great shopping"
    data provided by TrustYou

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