Overview

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James Cook Hotel Grand Chancellor
Best Housekeeping Staff

147 The Terrace, Wellington, New Zealand
+64 4499 9500

$148+

Overall guest ratings

8.2/10 Excellent
based on 4,219 reviews

Review highlights

  • 9.3
  • 8.5
  • 5.7
  • 5.0

Good to know

  • Professional service
  • Great shopping

Nearby

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    About

    When you stay at James Cook Hotel Grand Chancellor, you'll be in a great location, within just a 10-minute walk of Wellington Cable Car and Beehive. Guests can visit the spa to be pampered with hot stone massages, body wraps, or body scrubs, and Whitbys Restaurant, one of 2 restaurants, serves breakfast, lunch, and dinner. There are 2 bars/lounges and a fitness center, and rooms at this luxurious hotel offer 24-hour room service and LCD TVs.

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    Amenities

    • Parking
    • Fitness centre
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Wi-Fi
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Internet (surcharge)
    • Pets not allowed
    • Long-term parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.2 Excellent
    based on 4,219 reviews
    • 9.3 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.2 "Easily accessible by car, said 82%."
      10.0 "Good access to the airport, said 100%."
    • 8.5 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.0 "70% said the reception staff was great."
      8.9 "89% thought the service was very professional."
      8.2 "Housekeeping was great, according to 82%."
      7.4 "74% were happy with the room service."
      7.9 "79% were impressed by the valet service."
    • 7.9 "Good breakfast."
    • 5.9 "Average value."
      5.2 "Breakfast prices were ok, according to 52%."
    • 5.8 "Rooms are ok."
      6.4 "Beds were acceptable for 64%."
      5.3 "Cleanliness of the bathroom was average, said 53%."
    • 5.7 "Average amenities."
      5.7 "57% thought the building was acceptable."
      6.0 "60% considered the lobby entrance to be so-so."
      5.0 "50% said the elevator was ok."
    • 5.0 "Bar is ok."
    • 4.2 "Internet is poor."
      2.6 "74% said the wifi quality was bad."
    • 3.9 "Vibe wasn't good."
      1.3 "87% criticized the unstylish hotel."
    • 3.0 "Horrible pool."
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    Overall rating

    8.3 Excellent
    based on 2,447 reviews
    • 9.3 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      9.9 "99% liked the proximity to sightseeing."
      8.3 "Easily accessible by car, said 83%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
    • 8.5 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.4 "84% thought the service was very professional."
      8.1 "Housekeeping was great, according to 81%."
      8.2 "82% were impressed by the valet service."
    • 7.6 "Good breakfast."
    • 5.6 "Rooms are ok."
      5.8 "Beds were acceptable for 58%."
      5.1 "Cleanliness of the bathroom was average, said 51%."
    • 5.4 "Average value."
      5.2 "Breakfast prices were ok, according to 52%."
    • 5.3 "Average amenities."
      5.2 "52% thought the building was acceptable."
      5.7 "57% considered the lobby entrance to be so-so."
    • 4.5 "Bar is not good."
    • 3.6 "Vibe wasn't good."
      1.1 "89% criticized the unstylish hotel."
    • 3.6 "Internet is poor."
      2.4 "76% said the wifi quality was bad."
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    Overall rating

    8.1 Excellent
    based on 1,054 reviews
    • 9.1 "Terrific location."
      9.6 "96% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      8.2 "Easily accessible by car, said 82%."
    • 8.7 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
      9.1 "91% thought the service was very professional."
      7.7 "77% were happy with the room service."
      8.5 "Housekeeping was great, according to 85%."
    • 8.3 "Breakfast is good."
    • 5.8 "Average comfort."
      6.5 "Beds were acceptable for 65%."
      6.8 "Only 68% said rooms were big enough."
    • 5.7 "Average amenities."
      5.7 "57% thought the building was acceptable."
      6.3 "63% considered the lobby entrance to be so-so."
      5.4 "54% said the elevator was ok."
    • 5.5 "Average value."
      6.4 "64% thought it was adequately priced."
      5.3 "Breakfast prices were ok, according to 53%."
    • 5.4 "Bar is ok."
    • 4.9 "Rooms are not good."
      2.8 "72% complained about the bathroom."
      1.4 "86% thought they were poorly maintained."
      0.9 "For 91%, the rooms looked old."
      1.8 "82% had problems with the shower."
      3.5 "65% criticized the small bathroom."
      2.3 "77% found problems with the furniture."
      3.3 "Air conditioning was criticized by 67%."
      0.0 "100% were unsatisfied with the kitchenette."
      1.4 "86% thought the tv was sub-standard."
    • 4.0 "Vibe wasn't good."
      1.4 "86% criticized the unstylish hotel."
    • 3.8 "Internet is poor."
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    Overall rating

    7.8 Good
    based on 42 reviews
    • 9.4 "Terrific location."
    • 8.7 "Great service."
      9.4 "94% found the staff to be very friendly."
    • 6.2 "Rooms are ok."
    • 6.2 "Average comfort."
    • 6.1 "Average amenities."
      6.1 "61% thought the building was acceptable."

    Overall rating

    8.1 Excellent
    based on 675 reviews
    • 9.6 "Terrific location."
      9.8 "98% liked the proximity to shopping."
    • 7.8 "Good service."
      9.4 "94% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
    • 7.7 "Good breakfast."
    • 6.2 "Average comfort."
      6.8 "Beds were acceptable for 68%."
    • 6.0 "Rooms are ok."
      6.8 "Beds were acceptable for 68%."
    • 5.5 "Average value."
    • 5.4 "Average amenities."
      5.3 "53% thought the building was acceptable."
      5.0 "50% said the elevator was ok."
      5.9 "59% considered the lobby entrance to be so-so."
    • 4.3 "Internet is poor."
      2.7 "73% said the wifi quality was bad."
    • 4.0 "Vibe wasn't good."
      1.0 "90% criticized the unstylish hotel."
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    Hotel type
    Airport Hotel
    Guests think this is a perfect airport hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Professional service"
    "Great shopping"
    data provided by TrustYou

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