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4 locations in Chollas View
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Reviews
10.0 Wonderful
Jan 2021
Cons:
I can't imagine6.4 Okay
July 2020
Cons:
I waited 50 minutes for my car . The car was given to me with 1/8 of a tank of gas .3.6 Poor
Feb 2020
Pros:
Not much. Efficiency of staff on car return.Cons:
I booked the reservation 3.5 hours before picking it up. At that time, your computerized inventory told you that you had no full-size cars at that location, nor at the 3 other closest locations. So it was completely unethical to accept the reservation, even to quote a price. After 20 minutes and no progress, I finally agreed to accept a Ford F150. The seats are so high that the top of the driver's door is closer in height to the seats than on a true full-size car. I'm just over 6-1, but with short legs and the length of someone 6-4 or 6-5 from my hips up. It was an uncomfortable form of limbo that I needed to use to get in and out of the truck. It will take a few days for my back to recover. Also, the Ford 150 XLT (I think, maybe XLF) is well over 9 feet wide, and of limousine length, making it very difficult to park. Indeed, it didn't really fit in our driveway, either length or width, and we are not allowed to park on the street.10.0 Wonderful
Aug 2019
Pros:
The staff was amazing when I dropped off the vehicle rather than when I picked it up.Cons:
Be more bubbly and courteous when helping customers out the whole process of picking up for me was awkward.8.4 Very Good
July 2019
Pros:
Staff was fineCons:
I am always nervous about renting a car. There is always something a little damaged when I receive it. As far as I know there wasn't any problem turning it in. I just wish there would be more transparency of the documentation of the damage. Always take pictures before you leave the lot.6.4 Okay
Apr 2019
Cons:
I put in a rental for the San Diego Airport and it reserved the car at a location 30 minutes away. The airport location was out of cars so we had to take a cab to the location (not really convenient with a car seat) and would have had to pay an additional $150 to drop off the car at the airport.One location in Chollas View
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2.0 Poor
Jan 2024
2.0 Poor
June 2020
Cons:
Car wasn’t cleaned and had no gas. Agent kept us waiting for an hour and a half, never generated correct rental wffeement, we were billed for $233 tank of gas which we did not use.8.0 Very Good
Aug 2019
Pros:
Very friendly2.0 Poor
July 2019
Cons:
If there was a car available for rental5.6 Fair
June 2019
Pros:
The vehicle was clean and gas was full.Cons:
The agent didn't answer questions well. I was made to feel inferior because my credit card was also debit. Actually getting the vehicle was not a nice experience. It was far from the office and instructions were unclear. There was also no way for me to check the vehicle and point out issues.4.8 Mediocre
June 2019
Pros:
Car was in good condition, upgraded to SUVCons:
Tried to drop off, location was closed. Nobody at local or national helpdesk answered the phone to assist.One location in Chollas View
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2.0 Poor
Nov 2023
2.0 Poor
Oct 2022
2.0 Poor
Sept 2022
2.0 Poor
May 2021
Pros:
Nothing, it was prepaid and they charged me extra on my card without my knowledge. I have confirmed a couple of time while returning the car and they mentioned I don't owe anything since everything is pre paid4.0 Mediocre
May 2021
Pros:
Gas in the vehicle was not the same as the amount on the receipt. Merchant said he would change up and never did. Bluetooth didn't work. USB port didn't work. Car was extremely dirty and hadn't clearly been clean in a while.Cons:
Basically everything. Way overpriced, dirty car, didn't work, not a great vehicle and gross.2.0 Poor
Jan 2023
2 locations in Chollas View
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Reviews
4.4 Mediocre
Aug 2020
Cons:
They would not except my debit card. Car was not clean. Gas tank was not full. Did not have overnight drop off10.0 Wonderful
Jan 2018
Pros:
We got a brend new Caravan for 10 days trip. Originally it was SUV for $511.00 but we had an offer to change it for a better car without any hesitation or extra pay. Exelent service. Rep by name Carlo even drove me home after I drop off the car at the office. 12 out of 10. Highly recommended.Cons:
None5.2 Fair
Apr 2017
Pros:
I like the location and access.Cons:
I didn't like the choice of cars made available. Even though I called for a 10:00 pick up, I didn't leave site until 11:00!!. The upsale was a kill joy. You wanted me to upgrade but couldn't handle regular rental. Check out was a nitemare. Salespeople late and not helpful.2.0 Poor
Mar 2017
Pros:
Nothing .Cons:
Made me go to 3 different locations just to do transaction ~6.0 Okay
Mar 2017
Pros:
The service was great and very knowledgeable.Cons:
The building had mold and stunk just like it. I had to step outside several time due to itchy eyes and throat. The representative did apologies.9.6 Wonderful
Dec 2016
Pros:
Process of actually renting the car was smooth once we actually found the car rental office, hidden at a dealership. Staff was friendly and helpful. We rented a Nissan Versa, a comfortable and reliable car, although boring with a CVT transmission. We were satisfied with the rental rate, and would deal with that Hertz agency again.One location in Chollas View
One location in Chollas View
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