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3 locations in Tierrasanta
Filters
Reviews
2.0 Poor
Feb 2024
4.0 Mediocre
Dec 2023
2.0 Poor
Oct 2023
8.0 Very Good
Sept 2023
2.0 Poor
Oct 2022
10.0 Wonderful
Oct 2022
2 locations in Tierrasanta
Filters
Reviews
2.0 Poor
Jan 2021
Pros:
Not much, the manager in San Marcos, CA Las Posas branch is a disgrace. She has the customer service skills of a Bad Lawyer. After spending vlose to $1,000 in last 30 days she decided she didn’t like me because I reminded her of her ex husband who left her for another man.Cons:
Professional behavior, friendly, let’s make customer happy attitude.10.0 Wonderful
Jan 2021
Cons:
I can't imagine3.6 Poor
Feb 2020
Pros:
Not much. Efficiency of staff on car return.Cons:
I booked the reservation 3.5 hours before picking it up. At that time, your computerized inventory told you that you had no full-size cars at that location, nor at the 3 other closest locations. So it was completely unethical to accept the reservation, even to quote a price. After 20 minutes and no progress, I finally agreed to accept a Ford F150. The seats are so high that the top of the driver's door is closer in height to the seats than on a true full-size car. I'm just over 6-1, but with short legs and the length of someone 6-4 or 6-5 from my hips up. It was an uncomfortable form of limbo that I needed to use to get in and out of the truck. It will take a few days for my back to recover. Also, the Ford 150 XLT (I think, maybe XLF) is well over 9 feet wide, and of limousine length, making it very difficult to park. Indeed, it didn't really fit in our driveway, either length or width, and we are not allowed to park on the street.4.8 Mediocre
Jan 2020
Pros:
Staff was friendlyCons:
Having my rental car ready and not over booking. I had a reservation for my rental and we had to wait over an hour along with 15 people ahead of me for them to bring other rentals from another location. Delayed my trip and I had a sick child with me. Horrible experience. I will never rent from that location again. Didn’t even try to compensate for the inconvenience they caused all the customers!!6.0 Okay
Dec 2019
Cons:
We had contact with 3 different Enterprise car rental locations. The location we booked through was closed when we went to pick up the car. Our pick up time was 12 pm and the location closed at noon. It was in the fine print but we should not have been able make the reservation. The airport enterprise was helpful but could not assist. They suggested we call the location and request the same deal starting Monday at 9 am when they opened. The dealership refused to honor the agreement. We then booked directly with a 3rd enterprise who were very good.8.4 Very Good
July 2019
Pros:
Staff was fineCons:
I am always nervous about renting a car. There is always something a little damaged when I receive it. As far as I know there wasn't any problem turning it in. I just wish there would be more transparency of the documentation of the damage. Always take pictures before you leave the lot.One location in Tierrasanta
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Reviews
6.0 Okay
May 2024
10.0 Wonderful
Aug 2022
8.0 Very Good
Aug 2022
2.0 Poor
Dec 2020
Cons:
Upon completion of my reservation with kayak, it gave me a complete price w/ taxes and fees included. Upon arrival to puck up rental they charged me an additional $7 sighting only the base price is guaranteed and that additional fees could be charged that kayak was unaware of and i would need to take it up with kayak.com. If this is true, i could not find any disclaimer on kayak website to the fact. If its says s total with taxes and fees then that should be the price with no suprise charges upon arrival.8.4 Very Good
Sept 2017
Pros:
Easy pick and drop off. Clean and inexpensive car rental serviceCons:
You get what you pay for. Nothing fancy about these cars and driving for long periods of time may get uncomfortable2.0 Poor
June 2017
Cons:
Was 5 min late for the drop off and the location closed I had to drive 15 miles out of my way to drop off at the airport and was charged for another day, I was never told that the location closed at 1:00 or that if I was late I had the option of dropping off at another location. I understand I was late and paying the fee was not what upsets me when I call about where to drop off the car (twice) the operators could not have cared less, rude and unhelpful. I will take my business elsewhere even if that means paying a little extra.One location in Tierrasanta
Filters
Reviews
8.0 Very Good
May 2021
Pros:
Staff was great and everything was super easyCons:
The car smelled of marijuana and smoke and floor mats were ripped, could have been cleaner6.0 Okay
Oct 2019
Pros:
quite straight-forwardCons:
I was upsold on primary insurance that was offered at the counter. I initially declined, citing that my Chase Sapphire Reserve credit card covers it. Then the rep very assertively said credit cards do not cover primary, they only cover secondary. So I went with his claim, assuming he's more knowledgeable. Turns out my Chase card does include *primary* insurance so I regret getting redundant insurance. I'm not happy about that.6.8 Okay
Aug 2017
Pros:
Was upgraded to a minivan at no additional cost Plenty of room for 4 passengers and their luggage Vehicle was clean, and had plenty of amenities (cup holders, usb chargers, rear backup camera, etc.)Cons:
Car handled like an unbalanced washing machine. This would have easily been noticed had the agents occasionally taken the car out on the highway between rentals.2.8 Poor
Aug 2016
Cons:
We assumed Avis rental car was at San Diego airport. We arrived at 2pm. We were informed at the Avis airport location that we rented from another location Balboa which was 30 minutes away and closed at 3pm. Avis personnel would not wait for us at Balboa. We rented from airport location at an additional cost ($60) that we did not expect. We felt Avis should mAke it clearer at booking that it is not at airport.8.4 Very Good
Feb 2016
Pros:
Fast in fast out, without the crazy upselling which was good.Cons:
Car was a bit dirty inside, but other than that everything was great.10.0 Wonderful
Jan 2016
Pros:
Friendly staffCons:
Not enough AMERICAN cars to rentOne location in Tierrasanta
One location in Tierrasanta
One location in Tierrasanta
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