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3 locations in Rancho Bernardo
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Reviews
8.0 Very Good
Apr 2021
Cons:
The vehicle did not have windshield washer fluid on my trip.4.0 Mediocre
Sept 2020
Pros:
Treated very poorly, right from the start the girl thst checked me in was rude. I had a temporary license extention from DMV and she was giving me a hard time. Then they wouldn’t accept my EDD Card issued by state of California I made a complaint to Enterprise regional manager but have not heard back with an apologyCons:
Customer Service improvement is needed through coaching and training10.0 Wonderful
July 2020
Cons:
Less fragrant cleaning agents10.0 Wonderful
May 2019
Pros:
The staff were helpful and knowledgeable.Cons:
I can't think of anything. This is the way a rental car agency should always work.10.0 Wonderful
Mar 2019
Pros:
Drop off and pick up were both very quick and easy. The van we rented was brand new and very nice. The whole experience was excellent.4.4 Mediocre
Oct 2018
Cons:
when i went to pick up my rental, they didn't have it there. I was supposed to pick it up at 12pm, the lady said it'll be a moment while they get it ready. Then 15 minutes later I asked how long and they said the vehicle wasn't there because someone hadn't returned it yet. (this was opportunity #1 to communicate). So I asked they give me a ride home since my ride had already left. They said it would be there between 12-1. At 1pm I called back to see what was up (at this point I was already 1 hour late to depart for a wedding) and they said they had to go pick up the vehicle and it wouldn't be ready until like 3:30pm (again, they hadn't communicated this until I called them). At that point I was really screwed so I just took a different car. Absolutely the worst rental pickup I've ever had and horrible communication.2 locations in Rancho Bernardo
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Reviews
8.0 Very Good
Sept 2022
10.0 Wonderful
May 2021
Pros:
LA staff at both counter and gate were quick and thorough. Poway staff was wonderful.9.2 Wonderful
Dec 2019
Pros:
Staff was very friendly and helpful, no issues at allCons:
Didn't fully understand the built-in fastrak. It would have been helpful if they had just said, 'if you brought your own fastrak, just close the box on the dash/windshield of the built-in fastrak, and then yours will work instead' or something like that.4.0 Mediocre
Jan 2019
Cons:
Instead of small economy car I had a dirty inside and outside pick-up truck. It was an extremly noisy and uncomfortable ride. I was told it was the only available car. Very dissapointed.10.0 Wonderful
Aug 2018
Pros:
Good customer serviceCons:
Parking space was too tight3.2 Poor
Apr 2018
Cons:
Take care if you think you are getting a deal with Budget and picking up your car at the main Car Rental building at the San Diego Airport. My online deal was waiting for me at a distant pickup location, NOT at the AIRPORT even though that was what I had inputted during my order. With no way to get to the other location, I had to rent a large car at three times the price.2 locations in Rancho Bernardo
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Reviews
2.0 Poor
Oct 2023
6.8 Okay
July 2019
Pros:
It was quickCons:
The agent did not explain any charges or policies. Said it was no problem to pick up a 20 min early but then charged me for an extra day without explanation. The guy got indignant when I questioned it and said it would automatically credit if I turned the car in within 24hrs. Naturally it did not.10.0 Wonderful
Aug 2018
Pros:
The service was excellent10.0 Wonderful
Aug 2017
Pros:
Friendly and easy. They did not try to sell me more insurance than I needed or anything else I didn't want.10.0 Wonderful
Aug 2017
Pros:
We got through the paperwork smoothly. As expected, the car was great. Practically no upsell compared to other rentals.Cons:
It is located inside a strip mall. The signage on the street was small. I almost missed it at pickup. After returning the car, my uber ride also missed the place and had to do a U-turn.10.0 Wonderful
Jan 2017
Pros:
The service was fast, courteous, and very helpful. The vehicle was clean and works very well for us.2 locations in Rancho Bernardo
One location in Rancho Bernardo
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