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One location in E 4th St/ N Archibald Ave
Filters
Reviews
2.0 Poor
Mar 2024
8.0 Very Good
Mar 2021
Pros:
Nice peopleCons:
Car was uncomfortable to sit in for long periods2.0 Poor
Mar 2021
Cons:
The most convoluted shuttle system and ghetto experience I’ve ever had renting a car.10.0 Wonderful
Feb 2021
Pros:
Value for the rental.Cons:
All good.10.0 Wonderful
Feb 2021
Pros:
Easy to work with.Cons:
Nothing2.0 Poor
Feb 2021
Pros:
The car was decentCons:
I was price gouged by the counter staff because my reservation had “expired” and they charged me the walk-in rate which included full insurance. Kayak didn’t give me an option to put in a time to pick up the car so it defaulted to noon, and their policy is that reservations “expire” after 3 hours. Their customer service was atrocious and if given the choice I will never rent a cat from them again.One location in E 4th St/ N Archibald Ave
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Reviews
10.0 Wonderful
Apr 2024
8.0 Very Good
May 2021
Pros:
The process, and light traffic of people at the airport, made it a breeze.Cons:
Not getting surprised by additional charges above what was agreed would have been optimal. Poor foresight on rental companies should not translate to customer pain. Bad business.2.0 Poor
Apr 2021
Pros:
The manager at the chino hills location for Avis was a big help. Otherwise the service was horrible and I will never use Avis again. I will use them as an example of bait and switch.Cons:
Almost everything. Avis is horrible. Thanks to Kayak for providing a good option. I would not take the insurance again as it does not cover the entire replacement cost of the vehicle. Lesson learned to take your insirance option. Slick marketing though.10.0 Wonderful
Nov 2020
Pros:
Helping me with accommodations to drop off the car at different location8.0 Very Good
Oct 2020
Pros:
Friendly staff, easy entry sequence and fastCons:
still need a receipt for my employer.10.0 Wonderful
Oct 2020
Cons:
The Dodge Grand Caravan was not Bluetooth equipped, so that was a challenge. Other than that it was an excellent vehicle, spacious and comfortable and traveled the distance well.One location in E 4th St/ N Archibald Ave
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Reviews
6.0 Okay
Mar 2024
2.0 Poor
Oct 2023
6.0 Okay
Dec 2020
Pros:
Drop off horrible. Not clear as to where. Internet told me 1 address, sign closed go to 2nd address, was wrong, finally 3rd location was right10.0 Wonderful
Oct 2020
Pros:
Pick up was hassle free, drop off as well! Car was super clean. Cost of rental and operation stayed with our budget.9.6 Wonderful
Aug 2020
Pros:
Yes thank you for thatCons:
To have the car double check as when we picked up the car, it was low tire pressure and we had to put air in it before we reached home from the rental place.6.4 Okay
June 2020
Pros:
The vehicle was great.Cons:
Grace period to make a change cause sometimes we make mistakes at making the reservation and miss to enter the correct time. I tried calling as soon as I got my email confirmation that I made a mistake on the pick up time, I was screwed.One location in E 4th St/ N Archibald Ave
Filters
Reviews
8.4 Very Good
Jan 2020
Cons:
The regidtrstrstion tags erre expired. No registration papers in the car. No receipt given. it was very sketchy.10.0 Wonderful
Dec 2019
Pros:
The staff overall made my first experience well worth it.Cons:
Honestly, there’s nothing that needs to be better.4.8 Mediocre
Nov 2019
Cons:
The car they gave us started to sputter with check engine light on within first 10 miles. Had to stop at a gas station and wait nearly an hour for them to bring us a new car. 2nd car worked without issue.2.0 Poor
May 2019
Pros:
They dropped me off at another rental car companyCons:
Provide the vehicle I requested. I needed a convertible for my Nieces sweet 16 ordered and paid for when arrived all they had was hard tops and the lady at the front desk wanted me to drive to Santa Ana to pick one up the location of pick up was supposed to be at Ontario airport4.4 Mediocre
Apr 2019
Cons:
The car was dirty inside when I picked it up. On the first day of my rental the oil change light came on. It was also advertised as unlimited miles in 3 different places including my confirmation email. However, I was told I only had 150 miles a day when I picked it up. I had to pay for More miles.2.0 Poor
Mar 2019
Cons:
They are off site and had no way to get me there. I was told to wait for a shuttle and after an hour I canceled the reservationOne location in E 4th St/ N Archibald Ave
One location in E 4th St/ N Archibald Ave
One location in E 4th St/ N Archibald Ave
One location in E 4th St/ N Archibald Ave
One location in E 4th St/ N Archibald Ave
One location in E 4th St/ N Archibald Ave