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One location in N Grove Ave/ E 5th St
Filters
Reviews
2.0 Poor
Mar 2024
8.0 Very Good
Mar 2021
Pros:
Nice peopleCons:
Car was uncomfortable to sit in for long periods2.0 Poor
Mar 2021
Cons:
The most convoluted shuttle system and ghetto experience I’ve ever had renting a car.10.0 Wonderful
Feb 2021
Pros:
Value for the rental.Cons:
All good.10.0 Wonderful
Feb 2021
Pros:
Easy to work with.Cons:
Nothing2.0 Poor
Feb 2021
Pros:
The car was decentCons:
I was price gouged by the counter staff because my reservation had “expired” and they charged me the walk-in rate which included full insurance. Kayak didn’t give me an option to put in a time to pick up the car so it defaulted to noon, and their policy is that reservations “expire” after 3 hours. Their customer service was atrocious and if given the choice I will never rent a cat from them again.One location in N Grove Ave/ E 5th St
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Reviews
10.0 Wonderful
Apr 2024
8.0 Very Good
May 2021
Pros:
The process, and light traffic of people at the airport, made it a breeze.Cons:
Not getting surprised by additional charges above what was agreed would have been optimal. Poor foresight on rental companies should not translate to customer pain. Bad business.2.0 Poor
Apr 2021
Pros:
The manager at the chino hills location for Avis was a big help. Otherwise the service was horrible and I will never use Avis again. I will use them as an example of bait and switch.Cons:
Almost everything. Avis is horrible. Thanks to Kayak for providing a good option. I would not take the insurance again as it does not cover the entire replacement cost of the vehicle. Lesson learned to take your insirance option. Slick marketing though.10.0 Wonderful
Nov 2020
Pros:
Helping me with accommodations to drop off the car at different location8.0 Very Good
Oct 2020
Pros:
Friendly staff, easy entry sequence and fastCons:
still need a receipt for my employer.10.0 Wonderful
Oct 2020
Cons:
The Dodge Grand Caravan was not Bluetooth equipped, so that was a challenge. Other than that it was an excellent vehicle, spacious and comfortable and traveled the distance well.One location in N Grove Ave/ E 5th St
Filters
Reviews
2.0 Poor
Oct 2023
2.0 Poor
May 2021
Pros:
I did appreciate the ease of this rental. To be be honest I didn’t get a chance to really evaluate this .Cons:
There was confusion , possibly my lack of understanding on how these work. My confirmation said date of pickup and 12 pm. Then it said fate of drop off 12pm I incorrectly assumed this was a predesignated time to pick up. I was wrong in that this time was time of closure. Very frustrating. Did say this anywhere time of closure. Maybe this needs to be clearer for those of us who don’t use these sites on a regular basis.2.0 Poor
May 2021
Cons:
They could’ve actually had a car that I reserved instead of calling me an hour before pickup saying they don’t have ANY cars available all day.6.0 Okay
May 2021
Pros:
The staff appears to be shorthanded and overwhelmed, Their service feels rushed.10.0 Wonderful
Dec 2020
Cons:
Everything was amazing. I just wish the E. Holt location makes it aware that when you transfer a reservation to the airport location that the price will increase because of airport taxes and fees.4.4 Mediocre
Aug 2020
Pros:
drop was good, shuttle service to airport was good butCons:
pick up from airport was poor, long wait to check-in on a Saturday as more staffing was needed.One location in N Grove Ave/ E 5th St
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Reviews
8.4 Very Good
Jan 2020
Cons:
The regidtrstrstion tags erre expired. No registration papers in the car. No receipt given. it was very sketchy.10.0 Wonderful
Dec 2019
Pros:
The staff overall made my first experience well worth it.Cons:
Honestly, there’s nothing that needs to be better.4.8 Mediocre
Nov 2019
Cons:
The car they gave us started to sputter with check engine light on within first 10 miles. Had to stop at a gas station and wait nearly an hour for them to bring us a new car. 2nd car worked without issue.2.0 Poor
May 2019
Pros:
They dropped me off at another rental car companyCons:
Provide the vehicle I requested. I needed a convertible for my Nieces sweet 16 ordered and paid for when arrived all they had was hard tops and the lady at the front desk wanted me to drive to Santa Ana to pick one up the location of pick up was supposed to be at Ontario airport4.4 Mediocre
Apr 2019
Cons:
The car was dirty inside when I picked it up. On the first day of my rental the oil change light came on. It was also advertised as unlimited miles in 3 different places including my confirmation email. However, I was told I only had 150 miles a day when I picked it up. I had to pay for More miles.2.0 Poor
Mar 2019
Cons:
They are off site and had no way to get me there. I was told to wait for a shuttle and after an hour I canceled the reservationOne location in N Grove Ave/ E 5th St
Filters
Reviews
6.0 Okay
Sept 2023
10.0 Wonderful
June 2021
5.9 Fair
June 2021
10.0 Wonderful
May 2021
Cons:
Pick-up location was NOT at airport. It would be helpful to note that clearly in the reservation information2.0 Poor
May 2021
Cons:
The place was closed when we got there, no way to pick up a car.2.0 Poor
Apr 2021
Cons:
Customer service The professionalism of the supervisor The bald tires on the initial rental and the replacement. The price of the extension And finally the policy on Forgotten ID's for replacement carOne location in N Grove Ave/ E 5th St
Filters
Reviews
2.0 Poor
Sept 2022
4.0 Mediocre
Apr 2021
Cons:
The staff needs to be more understanding and hospitable to guest.6.0 Okay
Sept 2019
Pros:
Adriene C. at the drop off was very helpful. But by then- it was too late to recover the previous eventsCons:
1- waiting in a long line for over an hour to pick up a car is insane. The one guy said everyone called off and the could not replace their shifts- really? 2- when you call, you do not get a local person. I had questions about dropping off on a holiday and was told the location was OPEN.6.8 Okay
Feb 2019
Pros:
Budget was great. The issue was I used your site to book and although I put in Ontario Airport, that’s not where my car was!! I ended up having to rent another car through them or take a cab from the airport to the location y’all booked my car at. Never again!!! Next time I’ll just book direct.Cons:
Budget was great. The issue was I used your site to book and although I put in Ontario Airport, that’s not where my car was!! I ended up having to rent another car through them or take a cab from the airport to the location y’all booked my car at. Never again!!! Next time I’ll just book direct.4.0 Mediocre
Jan 2019
Pros:
The ease of pick-up and car return was fine. The young man at the counter when I returned the car was great.Cons:
The older gentleman the director of Budget, Ontario CA needs customer care classes. He was not friendly, short bordering on rude, he charged me for rental insurance and I am sure he saw that I had taken it from the KAYAK vendor. So I paid both places? They need to refund my money for that charge. The outside part of this Budget does not have a place for renters parking and it is confessing entering the location.2.0 Poor
Jan 2018
Cons:
Waited in line for 30 min to find out the car was booked at the wrong location. They had cars at the location I was at but wouldn’t honor the reservation I had since it was through Hotwire.One location in N Grove Ave/ E 5th St
One location in N Grove Ave/ E 5th St
One location in N Grove Ave/ E 5th St
One location in N Grove Ave/ E 5th St