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TAM is a real disappointment. We had to jump on a crowded bus for a 6am flight - although there were at least 15 available fingers that could have been used by our plane. Then, we were placed on row 30 - the last row of the plane, despite having purchased the tickets a long time ago and being TAM gold plus members. Note: worse seats on the plane. Great way of rewarding your frequent flyers TAM ! I now remember why I stoped flying internationally with TAM and moved to American, United, Swiss, Lufthansa and BA. TAM has no respect for its customers.

They offered food. The crew passed by again offering water. I enjoyed the two seating section. I think is very comfortable instead of the three seat way, unless you seat in the middle; which it's not bad, but I wouldn't prefer. All and all, I think the lay out of the seating rows are better than other airlines so far( I haven't tried many anyways). The lay out makes the getting in and out to use the restroom less uncomfortable and cramped. First time flying with Latam. I will fly with them again

I didn't realize they didn't have bathrooms on the plane. Almost had a very bad situation.

It was confusing because I got a notification that my gate was changed when in reality it wasn’t

Not very good, they nickel & dime you for better seats & pay extra for the checking in bag, bad service all the way around

Terrible They charged me 157$ for excess baggage even though my bags were within the normally accepted limits Flight was late. Service was poor. The snacks were really bad

It was ok for the most part, it is missing something

It was a good experience, the flight was a little too long & the food was ok

Awful, horrible customer service. Flight got delayed and had to spend y the night in Bogota as a result. Very poor

Hostile flight attendants. Second flight with Jose so much better. Arrived 1/2 hour early. Thanks.

On time every leg of the journey and exceptional staff at counter, gate, and on board. I haven’t travelled in US for a long time and was genuinely surprised how pleasant this was.

Poor. 3 hours on the tarmac waiting for maintenance. We’re told numerous times it will be 10 minutes. Once going tv was blurry. Seat cramped. Not good at all. Missed an important meeting as a result.

Flight was delayed but reasonable notice and communication was always there for the passengers.

The food was bad . I didn’t like it . And also my baggage was lost in my first stop

We were offer chocolate cookies , not everyone eat chocolate. Thank you

My fi t er t esed to Denver was cancelled and need to schechedule

Due to a cancelled flight the day before this flight only had 44 people. Best flight ever on international route. Food getting better. Can United provide fruit ex apples and bananas for snacks? Crew fantastic.

On long flights with semi-comfortable seats the airline needs to accommodate for the need to stand up. Otherwise a fight becomes pure torture. Not even business class provides for that.

The overall service, quality, and price-point value for USA domestic flights is quite poor. If there were other options, I would take them.

Honestly didn’t like anything. Crew was in rush . Food was ok and there was no whiskey. Have to pay extra $ if you want to drink whiskey . They only provide wine and beer.