We liked the fully reclinable seats. Had center seats, so it was difficult to talk to spouse. Crew was great
We liked the fully reclinable seats. Had center seats, so it was difficult to talk to spouse. Crew was great
The flight was delayed almost 2 hours. Bad customer service etc. I will never fly Luthansa. Ever!!!
Check in etc was very good. As for on the plane, it was like flying in a freezer. It was so cold, i have flown for years and never been so cold on a plane. Staff on board said its always cold when flying which is a load of rubbish. They wouldnt put any heating on and now i have the flu because of this .
I’ve had a couple flights this week on United that were delayed by an hour or more
Two flights,both poor. No entertainment. Cramped and uncomfortable seats, little space, the rest was OK. Staff were acceptable good.
Terrible. 2 hour delay. Sat on the tarmac. Missed my connecting flight. Had to ARGUE with Customer service to get a hotel and food. Terrible experience with my loyal carrier
Good dinner and nice plane.Smootz flight. Breakfast had no sweet option. Seats hardly reclined.
Positive: Entertainment via phone on the short was great and my first time. Good food and wine and head phones for free. Negative: Seat hardly reclined on the long flight. Breakfast was an egg with a bun. No egg choices and rather have something sweet like bun/jam and Youghurt.
They did get us booked on a later flight, but it made us miss our connecting flight. So, we had to stay and another state overnight with no luggage or clothes. Because they kept our luggage at airport for next flight on the next day.
737 Max was leaking water into the cabin through the windows. Overhead bins opened on landing. Bad bad plane.
The boarding to Gatwick was a breeze but the boarding from Gatwick was a nightmare. The onboard service to Gatwick had a lot to be desired but the onboard sevice from Gatwick was amazing ! Very nice,friendly and funny ! Would I recommend BA to anyone.? ! Yes I would!
I like the food this time compared to my departure. I’m seated at the isle so it’s comfortable but I have to pay $124 for seat selection
Leg space was not enough. The meal was not satisfactory.
Our flight was delayed by over 6 hours. We then had to deplane, stay overnight in a hotel then fly out the next day, 23 hours late.
Very Stress free Lounges were superb. Crews were caring. I loved it.
perhaps eye contact with the cabin crew, instead of abruptness and an impatience to serve.
Not enough trash pickups throughout the flight. Everything else was great.
We were kept waiting at the gate for 2 hours without explanation
My ticket was cancelled unannounced and I was left stranded in the air port
I was called up at the gate not knowing why and then handed over my passport and was told I was being upgraded from Premier economy to Business class and it was wonderful. I've never been upgraded before and it was such a pleasant experience.