Two flights,both poor. No entertainment. Cramped and uncomfortable seats, little space, the rest was OK. Staff were acceptable good.
Two flights,both poor. No entertainment. Cramped and uncomfortable seats, little space, the rest was OK. Staff were acceptable good.
Very nice staff , good in-flight entertainment and food/snacks. Our luggage didn’t make it on the way there, but picking up luggage at the airport was a straightforward process.
Our seat tv didn’t work All the rest was perfect
delay several times and wait extra long to board. no entertainment service because there are problem for some rows. always encounter some delays for the last flight of the day.
Good dinner and nice plane.Smootz flight. Breakfast had no sweet option. Seats hardly reclined.
Positive: Entertainment via phone on the short was great and my first time. Good food and wine and head phones for free. Negative: Seat hardly reclined on the long flight. Breakfast was an egg with a bun. No egg choices and rather have something sweet like bun/jam and Youghurt.
They did get us booked on a later flight, but it made us miss our connecting flight. So, we had to stay and another state overnight with no luggage or clothes. Because they kept our luggage at airport for next flight on the next day.
737 Max was leaking water into the cabin through the windows. Overhead bins opened on landing. Bad bad plane.
Boarding process was well organized and orderly even though flight was fairly full. Water bottles were provided during boarding which was great as I drink a lot of water. Bathroom was not as clean as it could have been but was acceptable and fairly dry. Food however was mediocre. I have had better food on 2 hour local flights in other countries.
There was a delay that was unexpected. The seats were uncomfortable for the length of the flight.
Check in was horrendous! Economy took 2 hours before seeing an agent. Business class was 0.5 - 1 hour.
Staff were very helpful. The free WiFi for messages was also very useful to keep in touch
There was some delay at Heathrow where a machine needed to "start the engines" wasn't available and they couldn't even find the team tasked to do it. Unacceptable. Caused about an hour delay and seemed unnecessary. Also saw several passengers abusing the overhead luggage situation, having too many large bags and not leaving enough space for others. The crew was good and the refreshments were good in quality and quantity.
Great little city hopper plane. Unfussy and roomy. Nice little snack provided too
Very Stress free Lounges were superb. Crews were caring. I loved it.
Not enough trash pickups throughout the flight. Everything else was great.
We were kept waiting at the gate for 2 hours without explanation
My ticket was cancelled unannounced and I was left stranded in the air port
I was called up at the gate not knowing why and then handed over my passport and was told I was being upgraded from Premier economy to Business class and it was wonderful. I've never been upgraded before and it was such a pleasant experience.
Flight cancelled and i was rebooked on delta. Delta business class is not the same as British