United business class just sucks. There’s no reason to go business class with United. This time there were no screens. Boarding is ridiculous, always. The pull-out table was broken. The female crew members were very nice. The male crew member liked to listen to himself talk on the intercom. And gives his stupid comments on almost anything.
United business class just sucks. There’s no reason to go business class with United. This time there were no screens. Boarding is ridiculous, always. The pull-out table was broken. The female crew members were very nice. The male crew member liked to listen to himself talk on the intercom. And gives his stupid comments on almost anything.
the flight from Tampa departed with a delay. The food on board was poor, usually on international airlines alcoholic beverages are offered free of charge , but here it was for a fee, the cutlery was wooden, there were no hot drinks (tea, coffee). Unfortunately, I didn't take pictures of the portions of food, but it wouldn't have been enough for a child either.And in the future, I will try not to use the services of this airline
Leg room was lacking. Legs crammed into seat in front.
the plane was old. the wifi didn’t work. the entertainment was boring and dated. the charging ports were impossible to find. i was mostly ignored by flight attendants that had no problem speaking to the man beside me. i got two drinks the entire time i was on the plane.
The Polaris experience is top notch. From departure lounge to arrival lounge. Everything was top notch. One of the best first class experience
By in large it was a good experience. The flight crew was great and that's the most important to me. Boarding was fine.
Flight cancelled due to fog. No other flights available for 36 hours. Directed by United to book passage on another carrier, and submit receipts for reimbursement. Did that. United now states they will not reimburse. Currently out 2 grand.
You have got to come up with a better way of getting connecting flight people off the plane first. Flying doesn’t bring out the best in people but exiting off a plane rules needs to come from management, not from the expectation that passengers will be “kind” and let them off first. Perhaps exiting in zones? Like boarding? Zone 1 exits are connecting people. This frustration led to many people missing their flights or scrambling. We were delayed leaving the first leg which amplified this.
The best part was we weren’t too delayed. Seating space in economy is insulting and about as uncomfortable as one could expect before mutiny breaks out. Prep for landing happened well over 45 minutes before wheels down: no final garbage pickup and it interrupted those of us who needed tray tables down for dinner, etc.
Did not like the seat spacing. The seat was very narrow and tight.
Overall the flights pretty good. The snacks we’re good and they were plenty of them. Both boarding and deplaning went quickly.
My previous flight was late and did not connect properly. The gate was closed and I missed this flight.
Overall okay. Ipgrades ate worthless anymore. Wish I’d not been so loyal To them for so many years. Platinum many years. Gold for life. Usually 20th-30th on upgrade list.
Turn on the heat. Flight was way too cold from Arizona to Chicago.
Flight from Phoenix to London was very quiet. Excellent space available for comfort, couldn't fault
American Airlines canceled the flight twice and was unable to facilitate a change of city for us after our travel plans became affected. We lost alot of money due to this and it seems like the airline was trying their best not to facilitate this. Mind you, I am a very loyal member.
One of the worst flights I have ever taken Delayed over an hour without communication from the crew; very scary Entertainment not working Crew NASTY cabin cold
Regarding the boarding: it needs more efforts to make it more convenient
Theresa Spencer, a stewardess on the flight, was outstanding. Her kindness, helpfulness and watchful eyes made my flight especially comfortable. She's an excellent employee.
I find it amazing that American Airlines does not cull the bad apples out of their company. I avoid Southwest, Spirit & and Frontier. Their prices are many times half of the price of American but I see too many videos of people fighting on these flights. I expect a certain upgrade in the quality of personnel from AA. On the Ticket, it states boarding will end 15 minutes before flight time. We arrived 16 minutes before flight time. We were told we were too late and the gate agent held up her phone and it stated we were 16 minutes before flight time. I would need to go to customer service to rebook. We walked to customer service and explained our issue to the gate agent. The CS person said, I need to see your ticket & I placed my phone on the counter since we did not have printed tickets. She folds her arms, leans back in her chair & says she is not going to be disrespected. She called a supervisor. We waited 15 minutes and no one showed. I asked the CS agent her name & she would not tell me. There was an arrogance that should not be allowed by American Airlines from any employee. The agent next to her said she also would not help us get booked on the next flight at 6 pm flight. We had to go out to the ticketing area & through security again. The agent in the ticket area was incredibly pleasant. He made every effort to help us. On the next flight at 6 pm, the gate agents were all smiles, joked with us and we were on our way back home. No issues.
The late departure Of two hours waitresses, immature, and gossiping
The flight attendant bumped into me repeatedly time and time again, throughout the entire flight, preventing me from getting any rest. He seemed unaware of his actions and I was very close to saying something, but I didn't because I don't believe he would have understood or altered his behaviour. It was very irritating
Lost my bag. My first ever flight with them that they forced me to gate check my bag on, due to them having a 30 year old plane with small carry on bins, and they lost my bag. Never again.
Lovely staff for a short flight! Complimentary wine too made me happy.
Nice small trip, No food included in ticket, but beverages were for free.
Not happy with Air Canada . Flight was cancelled got the run around trying to get another flight that was direct none to be found ended up going to Denver then onto Austin adding 7 hours to our trip. Was travelling with some one who had walking issues that’s why we were happy to have a direct flight then it didn’t happen adding more stress on her
Flight was ok but being left waiting for over 2 hrs at baggage claim at destination and there being no air Canada reps on hand was totally unacceptable especially after you charged $31.50 to check the bag !! This should be refunded .
Food made me sick. There were delays on almost every flight.
I got hurt and needed a wheelchair. They were excellent. I also appreciated the fact that they kept me informed thru out the whole trip regarding boarding, gate changes and luggage info.
I got hurt and needed a wheelchair. They were excellent.
The flight was good the crew excellent…but take off delayed three hours!!!
I’m not happy because I discovered there is something wrong and my miles have not been getting put on my AA account. So this needs to be fixed because I have traveled a lot since October and none of my miles are registered
All was good. The headphones they supply are of poor quality. The food is good but too much dairy.
Seating space was crowded and I am a very small woman.
The flight was delayed numerous times with inconsistent updates and very ambiguous information. When it was finally cancelled the logistics of handing out vouchers and rebooking was extremely chaotic. Meal vouchers were completely inadequate for the airport restaurants, and not even accepted at some. All-in-all, it was a very disappointing experience.
Suite door was jammed but seat itself was very comfortable.
Never got on this AA flight since British Airways delayed my original flight 29 hours
Horrible experience! We sat in the plane at the gAte and had a delay of about 4 hours! Captain said it was due to the tug not being able to disengage from the aircraft . When we finally took off it was evident that we had missed out connection and tbough BA rebooked us on a later flight it caused us to miss an orientation meeting and dinner in Geneva. Once in the second flt from gatwick to Geneva we again were delayed( again sitting in the plane )for an hour after boarding waiting for apparently an air traffic problem to resolve. Another annoyance was paying seat fees twice to upgrade our seats towards the front of the plane to ensure overhead cabin space and were told at the gate they are boarding from the rear! This should be stated when making reservations!! On the first flight from Jfk there was a sick person on board snd they asked for assistance. For the rest I of the flight a person kAyed on the glue if the planes covered in blankets . Very unsettling to say the least!I have several flights booked with BA and I’m seriously rethinking this. Kathleen Ditta
The aircraft was Airbus with plenty of space for carry on bags
Overall, very good. It should be noted however there was a 1.5 hour delayed departure time for BA175.