I found the staff to not be very attentive at all. When paying for Business Class you expect a certain type of service and that was not found. They were almost rude even
Weather delay in Chicago?. No sense of urgency to make connection in Chicago for our connecting flight that wasn't delayed. Connection was missed.
The attendant were friendly. I suggest you have a medical attendant on board every flight so that in case someone is sick , he/she will help them.
Efficient, calm when things were delayed and kept us regularly informed of what was happening.
Flight was late as pilot crew had to land at different airport in their previous flight. Passengers boarded and had to wait for pilots inside plane. Series of incomplete and unnecessary announcements by an annoying voice, rather than complete, informative announcements.
Very nice and clean plane. Transit time between flights was tight though
Overall poor for me I paid extra for seats with leg room and my regional flights exit row seats have less leg room then the others that's money that could have been saved and on my final flight home the flights air was not operating it was unbearably hot in the cabin I will be contacting United and filing a DOT complaint
Great. Food going from Australia to the US was better than other way around, but still needs improvement in terms of quality and quantity!!!
Why is it that United flights from Newark are constantly delayed? Newark is a United hub!!!!!
Attendants zipped through cabin so fast hardly anyone got the water they told us we could have in the short flight. Nothing else was offered.
No paper towels in bathroom. Aisle seat difficult to get out of Other than those, excellent service
The flight attendants were not very nice. No smiles On my return trip I was charged for one bag $83.30 although I had purchased the flight including one piece of luggage. Can this be refunded to me? Thank you!
All good but I could barely get my arms and legs into the room in front of me. Have never been so cramped before. Plane left the gate on time, taxied very quickly and took off without waiting. Unique. Arrival on time. No problem
Flight got delayed for no reason. And Air Canada was doing 3 boardings via the same gate. It was chaotic!
They screwed up so bad, I asked for a short check for my luggage since we had a 21 hour overnight layover in London at a hotel. They said I have to receive my luggage in London because it’s an overnight layover. Get to London, nope, my bags aren’t coming off they are staying in terminal 5 over night and going straight to Ibiza. So we had no luggage for a whole day and basically stuck with no clothes or washroom stuff. Finally get to Ibiza and my luggage is completely smashed and damaged and missing a wheel. Now I have to drag this 50 lbs luggage around Ibiza islands for 10 days. Wtf. So pissed off Air Canada is LITERALLY THE WORST AIRLINE IN THE WORLD
Horrible. Multiple delays for every reason imaginable. Missed connection which led to missing work. How does a plane make a detour to refuel. Do the fueling then have to refuel a second time at the exact same spot? Mind blowing.
They canceled my flight and then refused to reschedule me on another flight. I had to take a train. No compensation. I won't use Air Canada again.
We stood for a long time beyond the gate before any boarding occurred. Other than that, it was fine. It helped that it wasn't a full plane.
Previous flight from Melbourne to Brisbane was late. I had 1 hr 40 min to get to the connecting flight. That was not enough time as I had to take a shuttle bus to change terminal. Then needed to get through security and customs. The airline was announcing my name to board at 9:10. The take off time was scheduled for 9:40 but I was again one of the last to board at about 9:20. Kayak needs to allow more time for these connections
Almost missed boarding, mass line up made me be the last person. Wish the announcement was more loud, didn’t hear what seats or zones were ready. Being last also made finding space for my roller bag. Fortunately the flight attendants made it work!
The crew’s professionalism was top notch and the food and drinks available were excellent. I only ask that we get the refurbished 777’s on the London to Bermuda route that I had for the London to Singapore leg. The updated infotainment system is much better than the older version
Checking in prior on line and wait time at Gatwick was terrible. I would rate a big fat ZERO.
Flight was delayed. Though I checked in with BA live chat three times, our special meals were not provided.
Everything about the flight check-in was smooth no line the plane is clean and bathroom
They removed our booking without telling us. Cost us thousands to book last minute
The decided to just remove our booking without telling us. It ended up costing us thousands
On time. Clean. Efficient. Just what is required for the short hop.
this was a good experience from on time boarding and take off to early arrival. Comfortable seats became empty seat next to me.
Plane is old. Toilet did not work. Once in Singapore the continuation to London was cancelled.
We were never able to take this flight because our first flight from Austin to Dallas was cancelled.
