Guest reviews
Overall rating
5.7
OK
Based on 189 reviews
Overall
6.2
Boarding
6.4
Comfort
5.8
Crew
6.8
Entertainment
3.9
Food
5.1
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Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0
Okay
Pros: The staff were attentive. The service was good and overall was okay
review from
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10.0
Pros: cabin crew great and friendly
Cons: Cabin to cold
review from
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5.0
Cons: their marketing indicates better boarding privileges for boarding but was forced to queue as per other passengers
review from
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4.0
There were havocs of kids crying throughout the whole flight. Non stop
Cons: The crews are not doing enough to help with the many kids crying incident.
review from
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6.6
Great Budget carrier
Pros: The price! Efficient and friendly service. If you don't need to be fed every 4 hours, don't need onboard entertainment and can handle the slightly less legroom than standard carriers then AirAsiaX is highly recommended
Cons: You get what you pay for, or in the case of budget carriers you don't get what you don't pay for. AirAsiaX is no frills but that said it is efficient and gets you where you want to go for the lowest prices around. The meal you receive with the 'bag upgrade' pack is ok but nothing special.
review from
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5.3
Okay but should be better
Pros: Comfortable Seats in premium economy
Cons: No entertainment 11 hours KL to Auckland and no movies!! Should have made up time leaving Coolangatta and still able to land on time in Auckland - people missed connections. Not good enough when they had power to go a little faster but they would rather inconvenience a number of people than spend a little more on fuel to make up time .
review from
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6.6
Absolutely clueless Check-In crew
Pros: Everything else.
Cons: Check-in crew was extremely slow and clueless about what thet were doing. Little to no sense of urgency at all, made a few mistakes, many customers had to come back and get them fixed. One man was on the verge of tears because he was about to miss his flight. The employee even asked me for my visa for my arrival in Kuala Lumpur, for which none was required. When he realised his mistake, he seemed all the more confused. All in all, I have waited one hour in a line with five people ahead of me.
review from
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7.0
Surprisingly decent for budget airline
Pros: The leg room was decent on this flight and luckily the plane wasn't full, so we had an empty seat between us. Great for getting some sleep on an 8-hr red eye...
Cons: Boarding process was chaotic. They just board everyone at once. But I was impressed that they still loaded pretty quickly.
review from
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5.3
Pros: Cheap
Cons: Very narrow seat No free water You pay what you get...
review from
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4.3
Pros: Cheap
Cons: Very narrow seat No free water: not ok for a 7hour flight. Old plane with quite used seats. You pay what you get...
review from
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4.3
Noisy in the economy class
Pros: Plane is comfortable but
Cons: Noisy as there were babies on board making sleep challenging.
review from
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4.3
Too much disturbance!!
Pros: They take too much time to provide payable services such as selling food and duty free merchandises. Lots of time was also given prior to landing that wake passengers up who's adjusting to the time difference in a overnight flight. Bottom line is most can only have little sleep due to the constant disturbance throughout the overnight flight.
Cons: They take too much time to provide payable services such as selling food and duty free merchandises. Lots of time was also given prior to landing that wake passengers up who's adjusting to the time difference in a overnight flight. Bottom line is most can only have little sleep due to the constant disturbance throughout the overnight flight.
review from
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8.0
Okay
Pros: The staff were attentive. The service was good and overall was okay
review from
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6.6
Great Budget carrier
Pros: The price! Efficient and friendly service. If you don't need to be fed every 4 hours, don't need onboard entertainment and can handle the slightly less legroom than standard carriers then AirAsiaX is highly recommended
Cons: You get what you pay for, or in the case of budget carriers you don't get what you don't pay for. AirAsiaX is no frills but that said it is efficient and gets you where you want to go for the lowest prices around. The meal you receive with the 'bag upgrade' pack is ok but nothing special.
review from
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6.6
Absolutely clueless Check-In crew
Pros: Everything else.
Cons: Check-in crew was extremely slow and clueless about what thet were doing. Little to no sense of urgency at all, made a few mistakes, many customers had to come back and get them fixed. One man was on the verge of tears because he was about to miss his flight. The employee even asked me for my visa for my arrival in Kuala Lumpur, for which none was required. When he realised his mistake, he seemed all the more confused. All in all, I have waited one hour in a line with five people ahead of me.
review from
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7.0
Surprisingly decent for budget airline
Pros: The leg room was decent on this flight and luckily the plane wasn't full, so we had an empty seat between us. Great for getting some sleep on an 8-hr red eye...
Cons: Boarding process was chaotic. They just board everyone at once. But I was impressed that they still loaded pretty quickly.
review from
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5.0
Cons: their marketing indicates better boarding privileges for boarding but was forced to queue as per other passengers
review from
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4.0
There were havocs of kids crying throughout the whole flight. Non stop
Cons: The crews are not doing enough to help with the many kids crying incident.
review from
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5.3
Okay but should be better
Pros: Comfortable Seats in premium economy
Cons: No entertainment 11 hours KL to Auckland and no movies!! Should have made up time leaving Coolangatta and still able to land on time in Auckland - people missed connections. Not good enough when they had power to go a little faster but they would rather inconvenience a number of people than spend a little more on fuel to make up time .
review from
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5.3
Pros: Cheap
Cons: Very narrow seat No free water You pay what you get...
review from
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4.3
Pros: Cheap
Cons: Very narrow seat No free water: not ok for a 7hour flight. Old plane with quite used seats. You pay what you get...
review from
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4.3
Noisy in the economy class
Pros: Plane is comfortable but
Cons: Noisy as there were babies on board making sleep challenging.
review from
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4.3
Too much disturbance!!
Pros: They take too much time to provide payable services such as selling food and duty free merchandises. Lots of time was also given prior to landing that wake passengers up who's adjusting to the time difference in a overnight flight. Bottom line is most can only have little sleep due to the constant disturbance throughout the overnight flight.
Cons: They take too much time to provide payable services such as selling food and duty free merchandises. Lots of time was also given prior to landing that wake passengers up who's adjusting to the time difference in a overnight flight. Bottom line is most can only have little sleep due to the constant disturbance throughout the overnight flight.
review from
Flight status
AirAsia X route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
236
Kuala Lumpur
KUL
Perth
PER
376
Kuala Lumpur
KUL
Taipei
TPE
346
Kuala Lumpur
KUL
Xi'an
XIY
182
Kuala Lumpur
KUL
New Delhi
DEL
330
Kuala Lumpur
KUL
Shanghai
PVG
302
Kuala Lumpur
KUL
Hangzhou
HGH
193
Kathmandu
KTM
Kuala Lumpur
KUL
192
Kuala Lumpur
KUL
Kathmandu
KTM
799
Denpasar (Bali)
DPS
Kuala Lumpur
KUL
523
Tokyo
HND
Kuala Lumpur
KUL
505
Seoul
ICN
Kuala Lumpur
KUL
798
Kuala Lumpur
KUL
Denpasar (Bali)
DPS
522
Kuala Lumpur
KUL
Tokyo
HND
506
Kuala Lumpur
KUL
Seoul
ICN
316
Kuala Lumpur
KUL
Beijing
PEK
317
Beijing
PEK
Kuala Lumpur
KUL
237
Perth
PER
Kuala Lumpur
KUL
331
Shanghai
PVG
Kuala Lumpur
KUL
377
Taipei
TPE
Kuala Lumpur
KUL
879
Wuhan
WUH
Kuala Lumpur
KUL
878
Kuala Lumpur
KUL
Wuhan
WUH
327
Chengdu
CTU
Kuala Lumpur
KUL
326
Kuala Lumpur
KUL
Chengdu
CTU
213
Melbourne
MEL
Kuala Lumpur
KUL
518
Kuala Lumpur
KUL
Busan
PUS
519
Busan
PUS
Kuala Lumpur
KUL
212
Kuala Lumpur
KUL
Melbourne
MEL
220
Kuala Lumpur
KUL
Sydney
SYD
223
Sydney
SYD
Kuala Lumpur
KUL
2
Osaka
KIX
Kuala Lumpur
KUL
2
Honolulu
HNL
Osaka
KIX
1
Osaka
KIX
Honolulu
HNL
808
Kuala Lumpur
KUL
Chongqing
CKG
550
Kuala Lumpur
KUL
Sapporo
CTS
1
Kuala Lumpur
KUL
Osaka
KIX
201
Bilinga
OOL
Kuala Lumpur
KUL
347
Xi'an
XIY
Kuala Lumpur
KUL
809
Chongqing
CKG
Kuala Lumpur
KUL
551
Sapporo
CTS
Kuala Lumpur
KUL
183
New Delhi
DEL
Kuala Lumpur
KUL
200
Kuala Lumpur
KUL
Bilinga
OOL
207
Auckland
AKL
Bilinga
OOL
206
Bilinga
OOL
Auckland
AKL
303
Hangzhou
HGH
Kuala Lumpur
KUL
777
Tehran
IKA
Kuala Lumpur
KUL
776
Kuala Lumpur
KUL
Tehran
IKA
Top airports served by AirAsia X
- Kuala Lumpur Intl Airport (KUL)
- Bilinga Gold Coast Airport (OOL)
- Taipei Taiwan Taoyuan Intl & other Airports Airport (TPE)
- Osaka Kansai International Airport (KIX)
- Sydney Kingsford Smith Airport (SYD)
- Beijing Capital Airport (PEK)
- Melbourne Tullamarine & other airports Airport (MEL)
- Perth Airport (PER)
- Seoul Incheon Intl Airport Airport (ICN)
- Shanghai Pu Dong Airport (PVG)
- Tokyo Haneda Airport (HND)
- Auckland Intl Airport (AKL)
- Chengdu Airport (CTU)
- Wuhan Airport (WUH)
- Busan Gimhae Airport (PUS)
- Sapporo Chitose Airport (CTS)
- Xi'an Xianyang Airport (XIY)
- Honolulu Airport (HNL)
- New Delhi Indira Gandhi Intl Airport (DEL)
- Chongqing Airport (CKG)
- Hangzhou Airport (HGH)
- Denpasar (Bali) Bali Ngurah Rai Airport (DPS)
- Jeddah King Abdulaziz Intl Airport (JED)
- Kathmandu Tribhuvan Airport (KTM)
- Medina Mohammad Abdulaziz Airport (MED)
AirAsia X contact information
- D7 IATA code
- Call
- airasia.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.