Guest reviews
Overall rating
5.9
OK
Based on 70 reviews
Overall
6.0
Boarding
5.8
Comfort
6.1
Crew
7.4
Entertainment
4.3
Food
5.6
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Andes Lineas Aereas information
| IATA code | OY |
| Routes | 20 |
| Top route | Buenos Aires Jorge Newbery to Puerto Madryn El Tehuelche |
| Airports served | 10 |
| Top airport | Buenos Aires Jorge Newbery |
Andes Lineas Aereas traveller reviews
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0
Surprisingly Good
Pros: Price. The plane was in good condition. The check-in was fast.
Cons: Nothing, considering it is a budget airline
review from
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2.0
Cons: No one from Andes let us know that the flight was 4 hours delayed (scheduled for 8:45pm) and the airline employees were rude. They ended up giving us dinner vouchers but we couldn’t use them until after 12am, which was past the time that we were supposed to have landed in Buenos Aires. Andes is the worst airline ever.
review from
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3.0
Double charged for same flight
Pros: Booked through Kayak and was double charged for the same flight. When I asked Kayak to help they sent me to the airline to disput the case. The airline says its kayak who has to deal with it. Bottom line you might get a great deal but if things go wrong kayak will not help you. I’ll meve use them again.
review from
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7.6
Pros: Hi we had problem.one of my passenger never flu Whit us passport issue .the company .The Andes release the money to kajack so can u refund the money to my credit card ..also the flight to iguazu was horrible weather issues....
Cons: Flight back to aeroparwue was very smooth .thank you
review from
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7.3
Satisfactory
Pros: On time flight despite weather activity
Cons: The electricity went out as I was trying to check in. They charged me 200 pesos for online check in.
review from
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10.0
Pros: Personal very good.
Cons: I did.no like the delay in taking off.the flight.
review from
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4.6
Cons: PRICELINE IS BULLSHIT AND A FRAUD
review from
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4.6
Lost bag and incorrect tickets
Pros: Nice staff
Cons: Our bag has gone missing so now we have no clothing and toiletries. We were never sent etickets. When we went on the airline's website to check in we only got tickets for half of our journey. At the airport we were issued new tickets which were also only for half a journey so we had to queue again to get new tickets.
review from
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2.6
Delays with no information
Pros: Nothing
Cons: Firstly, upon arriving at the airport we were told we had to pay 200 pesos each for not checking in online, despite having no prior warning of this. The check in process was extremely long and slow - at least a hundred passengers were still queuing 30 mins before we scheduled to depart. We were then 2.5 hours delayed with no explanation given. Staff continually told us false information about boarding time, and when we were finally able to board, the whole process was chaotic and poorly managed. The plane was also incredibly old and uncomfortable.
review from
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8.0
Pros: Staff were fantastic!
Cons: There was an issue with the online check-in system which caused some people delays.
review from
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8.4
Pros: I thought the crew were fantastic. And I was very appreciative of the fact that we were given food for such a quick flight.
Cons: There was an issue with the online check-in. I had to buy a seat when I went to the online check-in as there were no free seats available. Which is rubbish in the first place as opting to buy a seat is fine but being forced to with no other option is not at all what I paid for. As it happens I decided to go through with payment anyhow as it seemed like the easiest way to get through the process only to be given the option of visa or American express only and I only have a mastercard. 'Fine' I thought, I'll pay at the airport. I arrived early to do so only to find out that I couldn't pay and therefore could not check-in. Myself and a number of other passengers had the same issue. I was very lucky as I was a solo traveller and there was one seat available on the flight but I think everyone else had to wait several hours for what was essentially a computing issue. The staff were amazing during this process, I have no qualm with the service of people whatsoever but the technology seems a little unreliable.
review from
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5.3
Difficult check-in
Pros: The flight was ok to good: on time, snack provided, etc.
Cons: We couldn't check in online because we had to pay a charge for checking a suitcase, they only took Amex or Visa as payment (my cards are all MC), and the payment information required an extra date that I couldn't figure out. AND they charge $120 pesos extra per person for checking in at the airport! We didnt have assigned seats, so went to the airport early to check in. We actually were given seats in an exit row after much discussion between the airline rep and the boss... I assume because the plane was full and those are more expensive seats. We ended up having to pay $800 pesos each to check in and to check a small carry-on size bag.
review from
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8.0
Surprisingly Good
Pros: Price. The plane was in good condition. The check-in was fast.
Cons: Nothing, considering it is a budget airline
review from
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7.6
Pros: Hi we had problem.one of my passenger never flu Whit us passport issue .the company .The Andes release the money to kajack so can u refund the money to my credit card ..also the flight to iguazu was horrible weather issues....
Cons: Flight back to aeroparwue was very smooth .thank you
review from
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7.3
Satisfactory
Pros: On time flight despite weather activity
Cons: The electricity went out as I was trying to check in. They charged me 200 pesos for online check in.
review from
-
8.0
Pros: Staff were fantastic!
Cons: There was an issue with the online check-in system which caused some people delays.
review from
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8.4
Pros: I thought the crew were fantastic. And I was very appreciative of the fact that we were given food for such a quick flight.
Cons: There was an issue with the online check-in. I had to buy a seat when I went to the online check-in as there were no free seats available. Which is rubbish in the first place as opting to buy a seat is fine but being forced to with no other option is not at all what I paid for. As it happens I decided to go through with payment anyhow as it seemed like the easiest way to get through the process only to be given the option of visa or American express only and I only have a mastercard. 'Fine' I thought, I'll pay at the airport. I arrived early to do so only to find out that I couldn't pay and therefore could not check-in. Myself and a number of other passengers had the same issue. I was very lucky as I was a solo traveller and there was one seat available on the flight but I think everyone else had to wait several hours for what was essentially a computing issue. The staff were amazing during this process, I have no qualm with the service of people whatsoever but the technology seems a little unreliable.
review from
-
2.0
Cons: No one from Andes let us know that the flight was 4 hours delayed (scheduled for 8:45pm) and the airline employees were rude. They ended up giving us dinner vouchers but we couldn’t use them until after 12am, which was past the time that we were supposed to have landed in Buenos Aires. Andes is the worst airline ever.
review from
-
3.0
Double charged for same flight
Pros: Booked through Kayak and was double charged for the same flight. When I asked Kayak to help they sent me to the airline to disput the case. The airline says its kayak who has to deal with it. Bottom line you might get a great deal but if things go wrong kayak will not help you. I’ll meve use them again.
review from
-
4.6
Cons: PRICELINE IS BULLSHIT AND A FRAUD
review from
-
4.6
Lost bag and incorrect tickets
Pros: Nice staff
Cons: Our bag has gone missing so now we have no clothing and toiletries. We were never sent etickets. When we went on the airline's website to check in we only got tickets for half of our journey. At the airport we were issued new tickets which were also only for half a journey so we had to queue again to get new tickets.
review from
-
2.6
Delays with no information
Pros: Nothing
Cons: Firstly, upon arriving at the airport we were told we had to pay 200 pesos each for not checking in online, despite having no prior warning of this. The check in process was extremely long and slow - at least a hundred passengers were still queuing 30 mins before we scheduled to depart. We were then 2.5 hours delayed with no explanation given. Staff continually told us false information about boarding time, and when we were finally able to board, the whole process was chaotic and poorly managed. The plane was also incredibly old and uncomfortable.
review from
-
5.3
Difficult check-in
Pros: The flight was ok to good: on time, snack provided, etc.
Cons: We couldn't check in online because we had to pay a charge for checking a suitcase, they only took Amex or Visa as payment (my cards are all MC), and the payment information required an extra date that I couldn't figure out. AND they charge $120 pesos extra per person for checking in at the airport! We didnt have assigned seats, so went to the airport early to check in. We actually were given seats in an exit row after much discussion between the airline rep and the boss... I assume because the plane was full and those are more expensive seats. We ended up having to pay $800 pesos each to check in and to check a small carry-on size bag.
review from
Flight status
Andes Lineas Aereas route map
Popular flight routes
Flight
Origin
Destination
Sun.
Mon.
Tue.
Wed.
Thu.
Fri.
Sat.
S
M
T
W
T
F
S
860
Buenos Aires
AEP
San Carlos de Bariloche
BRC
861
San Carlos de Bariloche
BRC
Buenos Aires
AEP
551
Puerto Madryn
PMY
Buenos Aires
AEP
871
Mendoza
MDZ
Buenos Aires
AEP
550
Buenos Aires
AEP
Puerto Madryn
PMY
893
Cordoba
COR
Buenos Aires
AEP
570
Buenos Aires
AEP
Puerto Iguazú
IGR
571
Puerto Iguazú
IGR
Buenos Aires
AEP
553
Comodoro Rivadavia
CRD
Buenos Aires
AEP
552
Buenos Aires
AEP
Comodoro Rivadavia
CRD
890
Buenos Aires
AEP
Cordoba
COR
840
Buenos Aires
AEP
Jujuy
JUJ
870
Buenos Aires
AEP
Mendoza
MDZ
841
Jujuy
JUJ
Buenos Aires
AEP
856
Buenos Aires
AEP
Salta
SLA
857
Salta
SLA
Buenos Aires
AEP
Top flight routes
Top airports served by Andes Lineas Aereas
- Buenos Aires Jorge Newbery Airport (AEP)
- Cordoba Pajas Blancas Airport (COR)
- Puerto Iguazú Cataratas del Iguazu Airport (IGR)
- Puerto Madryn El Tehuelche Airport (PMY)
- San Carlos de Bariloche Teniente Luis Candelaria Airport (BRC)
- Comodoro Rivadavia Airport (CRD)
- Mendoza El Plumerillo Airport (MDZ)
- Salta Gen Belgrano Airport (SLA)
- Jujuy El Cadillal Airport (JUJ)
- Punta Del Este Airport (PDP)
Andes Lineas Aereas contact information
- OY IATA code
- 0810 777 26337 Call
- andesonline.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
