Traveller reviews
Overall rating
8.1
Excellent
Based on 404 reviews
Boarding
8.4
Comfort
8.3
Crew
8.4
Entertainment
7.5
Food
8.0
Azerbaijan Airlines information
| IATA code | J2 |
|---|---|
| Routes | 79 |
| Top route | Baku Heydar Aliyev to Istanbul Ataturk & other airports |
| Airports served | 40 |
| Top airport | Baku Heydar Aliyev |
Azerbaijan Airlines traveller reviews
Pros
"Everything was fine except the Entertainment."
(in 6 reviews)
"The food is pretty good."
(in 24 reviews)
"Good service"
(in 6 reviews)
Cons
"No personal entertainment."
(in 4 reviews)
"Worst experience ever."
(in 3 reviews)
"Small movie selection overall for English speakers."
(in 2 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
kosher meal
airline better
business class
entire experience
movie selection
use airline
great flight and staff
individual entertainment
plenty of room
charge per luggage
great flight
food was very good
flight attendants
flight crew
-
7.6
Pros: seat was quite comfortable
Cons: it would be better if they have and give a blanket to passengers when some of them need
review from
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7.3
Pros: the crew was respectful
Cons: the seats could be more comfortable
review from
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4.6
Cons: Staff was so rude
review from
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6.4
Pros: Plane seemed to be brand new
Cons: The cabin crew will not let anyone change seats. even after take off. I moved to a row with empty seats and was told I had to return to my ticketed seat.
review from
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10.0
Pros: The crew was very friendly and helpful.. and I really enjoyed the food..it was delish.Thanks, AZAL.
review from
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10.0
Cons: Very good
review from
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10.0
Great
Pros: All good
Cons: Visa delays in the airport , should be appliend online and take it before leaving
review from
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8.0
Pros: Comfortable seats. On time departure Good service Friendly crew
review from
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8.0
Pros: Comfortable seats. On time departure Good service Friendly crew
review from
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3.3
Bad cuatomer service
Pros: I liked the food and the price of my tivket
Cons: Always delay. Lack of ability to speak english. Treating customer differently. 3/4 of my flights had delays. Unconfortable leather seats. 1-800 and IVR has issues and ppl behind the phone dont speak english. Thr rep. In moscow couldnt peint my destination itenary. Just unorganize. I will try not to use this airline again.
review from
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5.0
Ok travel
Pros: The food
Cons: Not many selection in tv Nd leather seat that is uncofortable cor 14 hr flight. Problem with printing boarding pass and lack of train staff from prespective of customer service and english language
review from
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8.0
They used to have much better food
Pros: Everything else, exept food
Cons: Food
review from
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8.3
Pros: Crew
Cons: Food
review from
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3.0
Cons: we were flying from Baku to NYC with 8 month old baby and they refused to provide us with the front row sits that are normally designed for the passengers flying with the baby. Even though nobody claimed those sits, flight attendants asked us to upgrade for 30 USD. Worst experience ever.
review from
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2.0
Cons: i want to change ticket date no body reply
review from
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10.0
It was pretty good
Pros: The flight was on time good food good staff
review from
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10.0
Pros: Good good on time all went pretty good
review from
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5.3
Cons: I HADE BUSINESS CLASS TICKETS I GT ECONOMIC FOOD ON ALL FLIGHTS
review from
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8.0
Pros: Aside from the review below, the rest of the crew members were plesant and helpful, and the aircraft comfortable.
Cons: There was a family with 11 children on my flight. For some reason they didn't all have seats together, and as there was an entire empty row (in the same economy class as their original seats) the mom of the family took the liberty of sitting in it with her and her small children. The crew was extremely rude about this and demanded they move, even as the mother was almost in tears explaining how her 3 year old and 5 year old cannot sit alone. I was highly disappointed in above crew members.
review from
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9.3
Pros: The comfort in business class is wonderful, plenty of room, pretty good food, and an overall pleasant experience.
Cons: To say I didn't like the crew would be in accurate. I did like them, though there was a feeling warmth and welcoming that was missing from their demeanor. It may be cultural. While the food was pretty good, there's room for improvement.
review from
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10.0
Pros: The service was impeccable and I was treated like the Queen that I am.
Cons: Everything was excellent.
review from
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9.6
Highly recommended
Pros: Big planeqq
review from
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9.6
Highly recommended
Pros: Big brain lot of space
review from
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8.0
Pros: good
Cons: na
review from
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3.0
Loud and crowded. Can't reserve seats
Pros: That I was moved to emergency exit
Cons: That I could not reserve a seat at any point before check in, that they couldn't change my seat on the connecting flight, that people were very loud and changed places on their own.
review from
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5.0
Got food poisoning
Cons: Ate th first meal and spent the last few hours of the flight having food poisoning. Horrible
review from
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4.0
Pros: I did not like the serivice provided inboard at all no one is smiling and they just want to finish their job and go home
Cons: I trave 3 times within 3 months and I could not do my memebership either in the airport or online every time I ask in the staff in the to revolve the problem but I do not get the halo I need it now I lost 3 trips with out airmilles record or benift. It is really very bad experience in my life ever.
review from
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10.0
Pros: Food, customer service, on time
Cons: Legroom
review from
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10.0
The best
Pros: Azerbaijan Airlines was one of the best flights I gave taken. Comfortable, they feed you 4 different times and the airline staff is the best.
review from
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10.0
The best
Pros: Azerbaijan Airlines was the best. It was comfortable and the staff amazing.
review from
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3.0
Cons: this is fucking stupid Company when i already checked in closed in gate in front of my face
review from
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6.0
Good overall
Pros: The cost and straight through flight is great
Cons: The movie selection is very limited and there are no pillows.
review from
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5.6
Okay 5.0
Pros: Food was acceptable, drinks were on a stringent basis. Waited for the Flight attendant to give me another round of drink.
Cons: Never seen Flight attendants so lazy in my flying experience.
review from
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9.3
Cons: Small movie selection overall for English speakers. Only around 20 movies available with various genres
review from
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10.0
Pros: I slept the entire way back
review from
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10.0
Very good airline, much better than far more expensive ones...
Pros: New and clean planes, very professional and gentle staff, convenient and not crowded airport in Baku, good enough (comparing to others) food, etc.
review from
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10.0
Very good airline, much better than far more expensive ones...
Pros: New and clean planes, very professional and gentle staff, convenient and not crowded airport in Baku, good enough (comparing to others) food, etc.
review from
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10.0
The entire experience was excellent
Pros: From check in at Kennedy to our arrival at Ben Gurion The entire experience was excellent. Flight was friendly and very helpful. The equipment was well maintained and clean. The kosher food was amazing! The airport in Baku was amazing!
Cons: I did not like I loved the entire experience.
review from
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10.0
Good experience
Pros: Very appreciative of the professionalism of the. Crew. Would recommend ordering vegetarian meal
review from
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5.6
Pros: The flight was werry nice
Cons: The boarding was a little unconftible
review from
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6.3
There was a sick passenger kid who cried 11 hours
Pros: There was a sick passenger kid who cried 11 hours straight From ny to Azerbaijan. Please compensate me. Thank you
review from
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5.6
Old plane
Pros: Crew was very nice but was overworked. Took close to an hour for food service. There was no sound from the arm system. Started with some music then it stop. Seat felt like it needed replacement. Sagged in middle.
review from
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4.6
Unhelpful Crew
Pros: The flight was pretty smooth.
Cons: The crew was not very helpful or communicative, despite my trying over and over again to ask them for help when my husband was sick.
review from
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3.6
Uncomfortable Flight
Pros: The flight back was relatively smooth.
Cons: The plane was very tight and uncomfortable. Also, this is a long enough flight that there should be some level of entertainment.
review from
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2.0
Annoying staff
Pros: They didn't server hAlal meal even mentioned it during booking time. They also didn't provide visa or hotel stat Baku during dxb to NYC over 10 hour overlay in Baku. Staff was so arrogant and uncoprative.
Cons: No hAlal meal even mentioned in air ticket Seats was empty but never allowed to switch If you asked anything they behave like they are doing favors to you
review from
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2.0
Cons: No hAlal meal even mentioned in air ticket Seats was empty but never allowed to switch If you asked anything they behave like they are doing favors to you
review from
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7.3
Good
Pros: Timely
Cons: None
review from
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5.0
No individual entertainment
Pros: Azal does not have individual entertainment which is a big minus. Other than that , everything is good.
Cons: Above.
review from
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10.0
Pros: friendly staff, well organized
review from
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4.6
Seems like one of the greediest airlines on the pl
Pros: Not much
Cons: $30 charge per luggage piece even on international flights which is outrageous! To top it off, flight attendants can't lose that chronic constipation expression of their faces after boarding is complete... Loosen up guys, it's basic customer service to try to smile once in a while!
review from
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6.0
No entertainment for 12 hours flight!
Pros: The food is pretty good
Cons: The entertainment system didn't work the entire flight. The window shade didn't work either, so the first few hours we had the sun right in our eyes
review from
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10.0
Cons: Nais
review from
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10.0
Cons: Nais
review from
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8.0
It is time to enter 21st century
Pros: Everything was fine except the Entertainment. It is a 21st century and its time to implement a personal entertainment for each passenger.
Cons: No personal entertainment.
review from
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4.6
Pros: 정확한 출발시간. 저렴한 가격.
Cons: 보딩패스에는 짐 포함이였는데 갈때는 포함. 돌아 올때는 짐값을 내라고 함. 항공사 캐쉬 아줌마 영어 안됨.
review from
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8.0
Good will fly again
Pros: every thing was good
Cons: nothing
review from
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8.0
Its a good flight
Pros: Every thing was good, in flight entertainment had surprisingly better content
Cons: nothing
review from
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10.0
Pros: Lots of food, modern comfortable plane, very friendly and helpful flight crew.
Cons: The two girls sitting next to me were talking whole way in very annoying voices.
review from
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8.0
Plenty of room on flight.
Pros: Crew good, enough room to sleep if necessary. Breakfast good......for an airline! Charge of $30 per luggage is unwarranted.
review from
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9.3
Very good
Pros: New plain. Good space. Good crew. Good price
Cons: Entertainment. Not so good.
review from
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10.0
Pros: The crew was very friendly and helpful.. and I really enjoyed the food..it was delish.Thanks, AZAL.
review from
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10.0
Cons: Very good
review from
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10.0
Great
Pros: All good
Cons: Visa delays in the airport , should be appliend online and take it before leaving
review from
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10.0
It was pretty good
Pros: The flight was on time good food good staff
review from
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10.0
Pros: Good good on time all went pretty good
review from
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9.3
Pros: The comfort in business class is wonderful, plenty of room, pretty good food, and an overall pleasant experience.
Cons: To say I didn't like the crew would be in accurate. I did like them, though there was a feeling warmth and welcoming that was missing from their demeanor. It may be cultural. While the food was pretty good, there's room for improvement.
review from
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10.0
Pros: The service was impeccable and I was treated like the Queen that I am.
Cons: Everything was excellent.
review from
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9.6
Highly recommended
Pros: Big planeqq
review from
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9.6
Highly recommended
Pros: Big brain lot of space
review from
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10.0
Pros: Food, customer service, on time
Cons: Legroom
review from
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10.0
The best
Pros: Azerbaijan Airlines was one of the best flights I gave taken. Comfortable, they feed you 4 different times and the airline staff is the best.
review from
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10.0
The best
Pros: Azerbaijan Airlines was the best. It was comfortable and the staff amazing.
review from
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9.3
Cons: Small movie selection overall for English speakers. Only around 20 movies available with various genres
review from
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10.0
Pros: I slept the entire way back
review from
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10.0
Very good airline, much better than far more expensive ones...
Pros: New and clean planes, very professional and gentle staff, convenient and not crowded airport in Baku, good enough (comparing to others) food, etc.
review from
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10.0
Very good airline, much better than far more expensive ones...
Pros: New and clean planes, very professional and gentle staff, convenient and not crowded airport in Baku, good enough (comparing to others) food, etc.
review from
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10.0
The entire experience was excellent
Pros: From check in at Kennedy to our arrival at Ben Gurion The entire experience was excellent. Flight was friendly and very helpful. The equipment was well maintained and clean. The kosher food was amazing! The airport in Baku was amazing!
Cons: I did not like I loved the entire experience.
review from
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10.0
Good experience
Pros: Very appreciative of the professionalism of the. Crew. Would recommend ordering vegetarian meal
review from
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10.0
Pros: friendly staff, well organized
review from
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10.0
Cons: Nais
review from
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10.0
Cons: Nais
review from
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10.0
Pros: Lots of food, modern comfortable plane, very friendly and helpful flight crew.
Cons: The two girls sitting next to me were talking whole way in very annoying voices.
review from
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9.3
Very good
Pros: New plain. Good space. Good crew. Good price
Cons: Entertainment. Not so good.
review from
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7.6
Pros: seat was quite comfortable
Cons: it would be better if they have and give a blanket to passengers when some of them need
review from
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7.3
Pros: the crew was respectful
Cons: the seats could be more comfortable
review from
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8.0
Pros: Comfortable seats. On time departure Good service Friendly crew
review from
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8.0
Pros: Comfortable seats. On time departure Good service Friendly crew
review from
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8.0
They used to have much better food
Pros: Everything else, exept food
Cons: Food
review from
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8.3
Pros: Crew
Cons: Food
review from
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8.0
Pros: Aside from the review below, the rest of the crew members were plesant and helpful, and the aircraft comfortable.
Cons: There was a family with 11 children on my flight. For some reason they didn't all have seats together, and as there was an entire empty row (in the same economy class as their original seats) the mom of the family took the liberty of sitting in it with her and her small children. The crew was extremely rude about this and demanded they move, even as the mother was almost in tears explaining how her 3 year old and 5 year old cannot sit alone. I was highly disappointed in above crew members.
review from
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8.0
Pros: good
Cons: na
review from
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7.3
Good
Pros: Timely
Cons: None
review from
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8.0
It is time to enter 21st century
Pros: Everything was fine except the Entertainment. It is a 21st century and its time to implement a personal entertainment for each passenger.
Cons: No personal entertainment.
review from
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8.0
Good will fly again
Pros: every thing was good
Cons: nothing
review from
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8.0
Its a good flight
Pros: Every thing was good, in flight entertainment had surprisingly better content
Cons: nothing
review from
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8.0
Plenty of room on flight.
Pros: Crew good, enough room to sleep if necessary. Breakfast good......for an airline! Charge of $30 per luggage is unwarranted.
review from
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4.6
Cons: Staff was so rude
review from
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6.4
Pros: Plane seemed to be brand new
Cons: The cabin crew will not let anyone change seats. even after take off. I moved to a row with empty seats and was told I had to return to my ticketed seat.
review from
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3.3
Bad cuatomer service
Pros: I liked the food and the price of my tivket
Cons: Always delay. Lack of ability to speak english. Treating customer differently. 3/4 of my flights had delays. Unconfortable leather seats. 1-800 and IVR has issues and ppl behind the phone dont speak english. Thr rep. In moscow couldnt peint my destination itenary. Just unorganize. I will try not to use this airline again.
review from
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5.0
Ok travel
Pros: The food
Cons: Not many selection in tv Nd leather seat that is uncofortable cor 14 hr flight. Problem with printing boarding pass and lack of train staff from prespective of customer service and english language
review from
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3.0
Cons: we were flying from Baku to NYC with 8 month old baby and they refused to provide us with the front row sits that are normally designed for the passengers flying with the baby. Even though nobody claimed those sits, flight attendants asked us to upgrade for 30 USD. Worst experience ever.
review from
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2.0
Cons: i want to change ticket date no body reply
review from
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5.3
Cons: I HADE BUSINESS CLASS TICKETS I GT ECONOMIC FOOD ON ALL FLIGHTS
review from
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3.0
Loud and crowded. Can't reserve seats
Pros: That I was moved to emergency exit
Cons: That I could not reserve a seat at any point before check in, that they couldn't change my seat on the connecting flight, that people were very loud and changed places on their own.
review from
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5.0
Got food poisoning
Cons: Ate th first meal and spent the last few hours of the flight having food poisoning. Horrible
review from
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4.0
Pros: I did not like the serivice provided inboard at all no one is smiling and they just want to finish their job and go home
Cons: I trave 3 times within 3 months and I could not do my memebership either in the airport or online every time I ask in the staff in the to revolve the problem but I do not get the halo I need it now I lost 3 trips with out airmilles record or benift. It is really very bad experience in my life ever.
review from
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3.0
Cons: this is fucking stupid Company when i already checked in closed in gate in front of my face
review from
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6.0
Good overall
Pros: The cost and straight through flight is great
Cons: The movie selection is very limited and there are no pillows.
review from
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5.6
Okay 5.0
Pros: Food was acceptable, drinks were on a stringent basis. Waited for the Flight attendant to give me another round of drink.
Cons: Never seen Flight attendants so lazy in my flying experience.
review from
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5.6
Pros: The flight was werry nice
Cons: The boarding was a little unconftible
review from
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6.3
There was a sick passenger kid who cried 11 hours
Pros: There was a sick passenger kid who cried 11 hours straight From ny to Azerbaijan. Please compensate me. Thank you
review from
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5.6
Old plane
Pros: Crew was very nice but was overworked. Took close to an hour for food service. There was no sound from the arm system. Started with some music then it stop. Seat felt like it needed replacement. Sagged in middle.
review from
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4.6
Unhelpful Crew
Pros: The flight was pretty smooth.
Cons: The crew was not very helpful or communicative, despite my trying over and over again to ask them for help when my husband was sick.
review from
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3.6
Uncomfortable Flight
Pros: The flight back was relatively smooth.
Cons: The plane was very tight and uncomfortable. Also, this is a long enough flight that there should be some level of entertainment.
review from
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2.0
Annoying staff
Pros: They didn't server hAlal meal even mentioned it during booking time. They also didn't provide visa or hotel stat Baku during dxb to NYC over 10 hour overlay in Baku. Staff was so arrogant and uncoprative.
Cons: No hAlal meal even mentioned in air ticket Seats was empty but never allowed to switch If you asked anything they behave like they are doing favors to you
review from
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2.0
Cons: No hAlal meal even mentioned in air ticket Seats was empty but never allowed to switch If you asked anything they behave like they are doing favors to you
review from
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5.0
No individual entertainment
Pros: Azal does not have individual entertainment which is a big minus. Other than that , everything is good.
Cons: Above.
review from
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4.6
Seems like one of the greediest airlines on the pl
Pros: Not much
Cons: $30 charge per luggage piece even on international flights which is outrageous! To top it off, flight attendants can't lose that chronic constipation expression of their faces after boarding is complete... Loosen up guys, it's basic customer service to try to smile once in a while!
review from
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6.0
No entertainment for 12 hours flight!
Pros: The food is pretty good
Cons: The entertainment system didn't work the entire flight. The window shade didn't work either, so the first few hours we had the sun right in our eyes
review from
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4.6
Pros: 정확한 출발시간. 저렴한 가격.
Cons: 보딩패스에는 짐 포함이였는데 갈때는 포함. 돌아 올때는 짐값을 내라고 함. 항공사 캐쉬 아줌마 영어 안됨.
review from
Flight status
Azerbaijan Airlines route map
Popular flight routes
Flight
Origin
Destination
Sun.
Mon.
Tue.
Wed.
Thu.
Fri.
Sat.
S
M
T
W
T
F
S
9819
Baku
GYD
Moscow
VKO
9820
Moscow
VKO
Gyandzha
KVD
9103
Baku
GYD
Istanbul
SAW
9223
Baku
GYD
Tbilisi
TBS
9006
Tehran
IKA
Baku
GYD
9224
Tbilisi
TBS
Baku
GYD
853
Moscow
DME
Baku
GYD
9005
Baku
GYD
Tehran
IKA
9019
Baku
GYD
Saint Petersburg
LED
9020
Saint Petersburg
LED
Baku
GYD
9717
Baku
GYD
Mineralnye Vody
MRV
9718
Mineralnye Vody
MRV
Baku
GYD
9106
Istanbul
SAW
Baku
GYD
854
Baku
GYD
Moscow
DME
79
Baku
GYD
Istanbul
IST
78
Istanbul
IST
Baku
GYD
12
Dubai
DXB
Baku
GYD
11
Baku
GYD
Dubai
DXB
810
Moscow
VKO
Baku
GYD
9575
Baku
GYD
Kazan
KZN
9576
Kazan
KZN
Baku
GYD
4
Ankara
ESB
Baku
GYD
3
Baku
GYD
Ankara
ESB
9683
Baku
GYD
Kiev
IEV
9684
Kiev
IEV
Baku
GYD
5010
Geneva
GVA
Baku
GYD
5009
Baku
GYD
Geneva
GVA
9687
Baku
GYD
Kharkiv
HRK
9688
Kharkiv
HRK
Baku
GYD
833
Moscow
VKO
Lǝnkǝran
LLK
834
Lǝnkǝran
LLK
Moscow
VKO
Top airports served by Azerbaijan Airlines
- Baku Heydar Aliyev Airport (GYD)
- Istanbul Ataturk & other airports Airport (IST)
- Moscow Vnukovo Airport (VKO)
- Moscow Domodedovo Airport (DME)
- Istanbul Sabiha Gokcen Airport (SAW)
- Dubai Intl & other airports Airport (DXB)
- Tbilisi Intl Airport (TBS)
- Ankara Esenboga Airport (ESB)
- Mineralnye Vody Airport (MRV)
- Gyandzha Airport (KVD)
- Kiev Zhuliany Intl Airport (IEV)
- London Heathrow Airport (LHR)
- Saint Petersburg Pulkovo Airport (LED)
- Tel Aviv Ben Gurion Intl Airport (TLV)
- Berlin Tegel Airport (TXL)
Azerbaijan Airlines contact information
- J2 IATA code
- +994 12 598 88 80 Call
- azal.az Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.