
Azerbaijan Airlines information
IATA code | J2 |
---|---|
Routes | 90 |
Top route | Dubai Intl to Baku Heydar Aliyev |
Airports served | 46 |
Top airport | Baku Heydar Aliyev |
Azerbaijan Airlines traveller reviews
Pros
Cons
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.6
Pros: seat was quite comfortable
Cons: it would be better if they have and give a blanket to passengers when some of them need
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7.3
Pros: the crew was respectful
Cons: the seats could be more comfortable
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4.6
Cons: Staff was so rude
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6.4
Pros: Plane seemed to be brand new
Cons: The cabin crew will not let anyone change seats. even after take off. I moved to a row with empty seats and was told I had to return to my ticketed seat.
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10.0
Pros: The crew was very friendly and helpful.. and I really enjoyed the food..it was delish.Thanks, AZAL.
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10.0
Cons: Very good
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10.0
Great
Pros: All good
Cons: Visa delays in the airport , should be appliend online and take it before leaving
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8.0
Pros: Comfortable seats. On time departure Good service Friendly crew
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8.0
Pros: Comfortable seats. On time departure Good service Friendly crew
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3.3
Bad cuatomer service
Pros: I liked the food and the price of my tivket
Cons: Always delay. Lack of ability to speak english. Treating customer differently. 3/4 of my flights had delays. Unconfortable leather seats. 1-800 and IVR has issues and ppl behind the phone dont speak english. Thr rep. In moscow couldnt peint my destination itenary. Just unorganize. I will try not to use this airline again.
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5.0
Ok travel
Pros: The food
Cons: Not many selection in tv Nd leather seat that is uncofortable cor 14 hr flight. Problem with printing boarding pass and lack of train staff from prespective of customer service and english language
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8.0
They used to have much better food
Pros: Everything else, exept food
Cons: Food
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8.3
Pros: Crew
Cons: Food
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3.0
Cons: we were flying from Baku to NYC with 8 month old baby and they refused to provide us with the front row sits that are normally designed for the passengers flying with the baby. Even though nobody claimed those sits, flight attendants asked us to upgrade for 30 USD. Worst experience ever.
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2.0
Cons: i want to change ticket date no body reply
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10.0
It was pretty good
Pros: The flight was on time good food good staff
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10.0
Pros: Good good on time all went pretty good
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5.3
Cons: I HADE BUSINESS CLASS TICKETS I GT ECONOMIC FOOD ON ALL FLIGHTS
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8.0
Pros: Aside from the review below, the rest of the crew members were plesant and helpful, and the aircraft comfortable.
Cons: There was a family with 11 children on my flight. For some reason they didn't all have seats together, and as there was an entire empty row (in the same economy class as their original seats) the mom of the family took the liberty of sitting in it with her and her small children. The crew was extremely rude about this and demanded they move, even as the mother was almost in tears explaining how her 3 year old and 5 year old cannot sit alone. I was highly disappointed in above crew members.
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9.3
Pros: The comfort in business class is wonderful, plenty of room, pretty good food, and an overall pleasant experience.
Cons: To say I didn't like the crew would be in accurate. I did like them, though there was a feeling warmth and welcoming that was missing from their demeanor. It may be cultural. While the food was pretty good, there's room for improvement.
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10.0
Pros: The service was impeccable and I was treated like the Queen that I am.
Cons: Everything was excellent.
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9.6
Highly recommended
Pros: Big planeqq
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9.6
Highly recommended
Pros: Big brain lot of space
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8.0
Pros: good
Cons: na
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3.0
Loud and crowded. Can't reserve seats
Pros: That I was moved to emergency exit
Cons: That I could not reserve a seat at any point before check in, that they couldn't change my seat on the connecting flight, that people were very loud and changed places on their own.
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5.0
Got food poisoning
Cons: Ate th first meal and spent the last few hours of the flight having food poisoning. Horrible
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4.0
Pros: I did not like the serivice provided inboard at all no one is smiling and they just want to finish their job and go home
Cons: I trave 3 times within 3 months and I could not do my memebership either in the airport or online every time I ask in the staff in the to revolve the problem but I do not get the halo I need it now I lost 3 trips with out airmilles record or benift. It is really very bad experience in my life ever.
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10.0
Pros: Food, customer service, on time
Cons: Legroom
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10.0
The best
Pros: Azerbaijan Airlines was one of the best flights I gave taken. Comfortable, they feed you 4 different times and the airline staff is the best.
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10.0
The best
Pros: Azerbaijan Airlines was the best. It was comfortable and the staff amazing.
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3.0
Cons: this is fucking stupid Company when i already checked in closed in gate in front of my face
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6.0
Good overall
Pros: The cost and straight through flight is great
Cons: The movie selection is very limited and there are no pillows.
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5.6
Okay 5.0
Pros: Food was acceptable, drinks were on a stringent basis. Waited for the Flight attendant to give me another round of drink.
Cons: Never seen Flight attendants so lazy in my flying experience.
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9.3
Cons: Small movie selection overall for English speakers. Only around 20 movies available with various genres
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10.0
Pros: I slept the entire way back
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10.0
Very good airline, much better than far more expensive ones...
Pros: New and clean planes, very professional and gentle staff, convenient and not crowded airport in Baku, good enough (comparing to others) food, etc.
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10.0
Very good airline, much better than far more expensive ones...
Pros: New and clean planes, very professional and gentle staff, convenient and not crowded airport in Baku, good enough (comparing to others) food, etc.
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10.0
The entire experience was excellent
Pros: From check in at Kennedy to our arrival at Ben Gurion The entire experience was excellent. Flight was friendly and very helpful. The equipment was well maintained and clean. The kosher food was amazing! The airport in Baku was amazing!
Cons: I did not like I loved the entire experience.
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10.0
Good experience
Pros: Very appreciative of the professionalism of the. Crew. Would recommend ordering vegetarian meal
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5.6
Pros: The flight was werry nice
Cons: The boarding was a little unconftible
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6.3
There was a sick passenger kid who cried 11 hours
Pros: There was a sick passenger kid who cried 11 hours straight From ny to Azerbaijan. Please compensate me. Thank you
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5.6
Old plane
Pros: Crew was very nice but was overworked. Took close to an hour for food service. There was no sound from the arm system. Started with some music then it stop. Seat felt like it needed replacement. Sagged in middle.
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4.6
Unhelpful Crew
Pros: The flight was pretty smooth.
Cons: The crew was not very helpful or communicative, despite my trying over and over again to ask them for help when my husband was sick.
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3.6
Uncomfortable Flight
Pros: The flight back was relatively smooth.
Cons: The plane was very tight and uncomfortable. Also, this is a long enough flight that there should be some level of entertainment.
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2.0
Annoying staff
Pros: They didn't server hAlal meal even mentioned it during booking time. They also didn't provide visa or hotel stat Baku during dxb to NYC over 10 hour overlay in Baku. Staff was so arrogant and uncoprative.
Cons: No hAlal meal even mentioned in air ticket Seats was empty but never allowed to switch If you asked anything they behave like they are doing favors to you
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2.0
Cons: No hAlal meal even mentioned in air ticket Seats was empty but never allowed to switch If you asked anything they behave like they are doing favors to you
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7.3
Good
Pros: Timely
Cons: None
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5.0
No individual entertainment
Pros: Azal does not have individual entertainment which is a big minus. Other than that , everything is good.
Cons: Above.
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10.0
Pros: friendly staff, well organized
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4.6
Seems like one of the greediest airlines on the pl
Pros: Not much
Cons: $30 charge per luggage piece even on international flights which is outrageous! To top it off, flight attendants can't lose that chronic constipation expression of their faces after boarding is complete... Loosen up guys, it's basic customer service to try to smile once in a while!
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6.0
No entertainment for 12 hours flight!
Pros: The food is pretty good
Cons: The entertainment system didn't work the entire flight. The window shade didn't work either, so the first few hours we had the sun right in our eyes
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10.0
Cons: Nais
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10.0
Cons: Nais
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8.0
It is time to enter 21st century
Pros: Everything was fine except the Entertainment. It is a 21st century and its time to implement a personal entertainment for each passenger.
Cons: No personal entertainment.
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4.6
Pros: 정확한 출발시간. 저렴한 가격.
Cons: 보딩패스에는 짐 포함이였는데 갈때는 포함. 돌아 올때는 짐값을 내라고 함. 항공사 캐쉬 아줌마 영어 안됨.
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8.0
Good will fly again
Pros: every thing was good
Cons: nothing
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8.0
Its a good flight
Pros: Every thing was good, in flight entertainment had surprisingly better content
Cons: nothing
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10.0
Pros: Lots of food, modern comfortable plane, very friendly and helpful flight crew.
Cons: The two girls sitting next to me were talking whole way in very annoying voices.
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8.0
Plenty of room on flight.
Pros: Crew good, enough room to sleep if necessary. Breakfast good......for an airline! Charge of $30 per luggage is unwarranted.
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9.3
Very good
Pros: New plain. Good space. Good crew. Good price
Cons: Entertainment. Not so good.
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10.0
Pros: The crew was very friendly and helpful.. and I really enjoyed the food..it was delish.Thanks, AZAL.
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10.0
Cons: Very good
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10.0
Great
Pros: All good
Cons: Visa delays in the airport , should be appliend online and take it before leaving
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10.0
It was pretty good
Pros: The flight was on time good food good staff
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10.0
Pros: Good good on time all went pretty good
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9.3
Pros: The comfort in business class is wonderful, plenty of room, pretty good food, and an overall pleasant experience.
Cons: To say I didn't like the crew would be in accurate. I did like them, though there was a feeling warmth and welcoming that was missing from their demeanor. It may be cultural. While the food was pretty good, there's room for improvement.
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10.0
Pros: The service was impeccable and I was treated like the Queen that I am.
Cons: Everything was excellent.
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9.6
Highly recommended
Pros: Big planeqq
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9.6
Highly recommended
Pros: Big brain lot of space
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10.0
Pros: Food, customer service, on time
Cons: Legroom
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10.0
The best
Pros: Azerbaijan Airlines was one of the best flights I gave taken. Comfortable, they feed you 4 different times and the airline staff is the best.
review from -
10.0
The best
Pros: Azerbaijan Airlines was the best. It was comfortable and the staff amazing.
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9.3
Cons: Small movie selection overall for English speakers. Only around 20 movies available with various genres
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10.0
Pros: I slept the entire way back
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10.0
Very good airline, much better than far more expensive ones...
Pros: New and clean planes, very professional and gentle staff, convenient and not crowded airport in Baku, good enough (comparing to others) food, etc.
review from -
10.0
Very good airline, much better than far more expensive ones...
Pros: New and clean planes, very professional and gentle staff, convenient and not crowded airport in Baku, good enough (comparing to others) food, etc.
review from -
10.0
The entire experience was excellent
Pros: From check in at Kennedy to our arrival at Ben Gurion The entire experience was excellent. Flight was friendly and very helpful. The equipment was well maintained and clean. The kosher food was amazing! The airport in Baku was amazing!
Cons: I did not like I loved the entire experience.
review from -
10.0
Good experience
Pros: Very appreciative of the professionalism of the. Crew. Would recommend ordering vegetarian meal
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10.0
Pros: friendly staff, well organized
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10.0
Cons: Nais
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10.0
Cons: Nais
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10.0
Pros: Lots of food, modern comfortable plane, very friendly and helpful flight crew.
Cons: The two girls sitting next to me were talking whole way in very annoying voices.
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9.3
Very good
Pros: New plain. Good space. Good crew. Good price
Cons: Entertainment. Not so good.
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7.6
Pros: seat was quite comfortable
Cons: it would be better if they have and give a blanket to passengers when some of them need
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7.3
Pros: the crew was respectful
Cons: the seats could be more comfortable
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8.0
Pros: Comfortable seats. On time departure Good service Friendly crew
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8.0
Pros: Comfortable seats. On time departure Good service Friendly crew
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8.0
They used to have much better food
Pros: Everything else, exept food
Cons: Food
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8.3
Pros: Crew
Cons: Food
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8.0
Pros: Aside from the review below, the rest of the crew members were plesant and helpful, and the aircraft comfortable.
Cons: There was a family with 11 children on my flight. For some reason they didn't all have seats together, and as there was an entire empty row (in the same economy class as their original seats) the mom of the family took the liberty of sitting in it with her and her small children. The crew was extremely rude about this and demanded they move, even as the mother was almost in tears explaining how her 3 year old and 5 year old cannot sit alone. I was highly disappointed in above crew members.
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8.0
Pros: good
Cons: na
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7.3
Good
Pros: Timely
Cons: None
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8.0
It is time to enter 21st century
Pros: Everything was fine except the Entertainment. It is a 21st century and its time to implement a personal entertainment for each passenger.
Cons: No personal entertainment.
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8.0
Good will fly again
Pros: every thing was good
Cons: nothing
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8.0
Its a good flight
Pros: Every thing was good, in flight entertainment had surprisingly better content
Cons: nothing
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8.0
Plenty of room on flight.
Pros: Crew good, enough room to sleep if necessary. Breakfast good......for an airline! Charge of $30 per luggage is unwarranted.
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4.6
Cons: Staff was so rude
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6.4
Pros: Plane seemed to be brand new
Cons: The cabin crew will not let anyone change seats. even after take off. I moved to a row with empty seats and was told I had to return to my ticketed seat.
review from -
3.3
Bad cuatomer service
Pros: I liked the food and the price of my tivket
Cons: Always delay. Lack of ability to speak english. Treating customer differently. 3/4 of my flights had delays. Unconfortable leather seats. 1-800 and IVR has issues and ppl behind the phone dont speak english. Thr rep. In moscow couldnt peint my destination itenary. Just unorganize. I will try not to use this airline again.
review from -
5.0
Ok travel
Pros: The food
Cons: Not many selection in tv Nd leather seat that is uncofortable cor 14 hr flight. Problem with printing boarding pass and lack of train staff from prespective of customer service and english language
review from -
3.0
Cons: we were flying from Baku to NYC with 8 month old baby and they refused to provide us with the front row sits that are normally designed for the passengers flying with the baby. Even though nobody claimed those sits, flight attendants asked us to upgrade for 30 USD. Worst experience ever.
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2.0
Cons: i want to change ticket date no body reply
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5.3
Cons: I HADE BUSINESS CLASS TICKETS I GT ECONOMIC FOOD ON ALL FLIGHTS
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3.0
Loud and crowded. Can't reserve seats
Pros: That I was moved to emergency exit
Cons: That I could not reserve a seat at any point before check in, that they couldn't change my seat on the connecting flight, that people were very loud and changed places on their own.
review from -
5.0
Got food poisoning
Cons: Ate th first meal and spent the last few hours of the flight having food poisoning. Horrible
review from -
4.0
Pros: I did not like the serivice provided inboard at all no one is smiling and they just want to finish their job and go home
Cons: I trave 3 times within 3 months and I could not do my memebership either in the airport or online every time I ask in the staff in the to revolve the problem but I do not get the halo I need it now I lost 3 trips with out airmilles record or benift. It is really very bad experience in my life ever.
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3.0
Cons: this is fucking stupid Company when i already checked in closed in gate in front of my face
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6.0
Good overall
Pros: The cost and straight through flight is great
Cons: The movie selection is very limited and there are no pillows.
review from -
5.6
Okay 5.0
Pros: Food was acceptable, drinks were on a stringent basis. Waited for the Flight attendant to give me another round of drink.
Cons: Never seen Flight attendants so lazy in my flying experience.
review from -
5.6
Pros: The flight was werry nice
Cons: The boarding was a little unconftible
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6.3
There was a sick passenger kid who cried 11 hours
Pros: There was a sick passenger kid who cried 11 hours straight From ny to Azerbaijan. Please compensate me. Thank you
review from -
5.6
Old plane
Pros: Crew was very nice but was overworked. Took close to an hour for food service. There was no sound from the arm system. Started with some music then it stop. Seat felt like it needed replacement. Sagged in middle.
review from -
4.6
Unhelpful Crew
Pros: The flight was pretty smooth.
Cons: The crew was not very helpful or communicative, despite my trying over and over again to ask them for help when my husband was sick.
review from -
3.6
Uncomfortable Flight
Pros: The flight back was relatively smooth.
Cons: The plane was very tight and uncomfortable. Also, this is a long enough flight that there should be some level of entertainment.
review from -
2.0
Annoying staff
Pros: They didn't server hAlal meal even mentioned it during booking time. They also didn't provide visa or hotel stat Baku during dxb to NYC over 10 hour overlay in Baku. Staff was so arrogant and uncoprative.
Cons: No hAlal meal even mentioned in air ticket Seats was empty but never allowed to switch If you asked anything they behave like they are doing favors to you
review from -
2.0
Cons: No hAlal meal even mentioned in air ticket Seats was empty but never allowed to switch If you asked anything they behave like they are doing favors to you
review from -
5.0
No individual entertainment
Pros: Azal does not have individual entertainment which is a big minus. Other than that , everything is good.
Cons: Above.
review from -
4.6
Seems like one of the greediest airlines on the pl
Pros: Not much
Cons: $30 charge per luggage piece even on international flights which is outrageous! To top it off, flight attendants can't lose that chronic constipation expression of their faces after boarding is complete... Loosen up guys, it's basic customer service to try to smile once in a while!
review from -
6.0
No entertainment for 12 hours flight!
Pros: The food is pretty good
Cons: The entertainment system didn't work the entire flight. The window shade didn't work either, so the first few hours we had the sun right in our eyes
review from -
4.6
Pros: 정확한 출발시간. 저렴한 가격.
Cons: 보딩패스에는 짐 포함이였는데 갈때는 포함. 돌아 올때는 짐값을 내라고 함. 항공사 캐쉬 아줌마 영어 안됨.
review from
Flight status
Azerbaijan Airlines route map
Popular flight routes
Top airports served by Azerbaijan Airlines
- Baku Heydar Aliyev Airport (GYD)
- Moscow Vnukovo Airport (VKO)
- Istanbul Airport (IST)
- Dubai Intl Airport (DXB)
- Tbilisi Intl Airport (TBS)
- Moscow Domodedovo Airport (DME)
- Istanbul Sabiha Gokcen Airport (SAW)
- Ankara Esenboga Airport (ESB)
- Mineralnye Vody Airport (MRV)
- Tel Aviv Ben Gurion Intl Airport (TLV)
- Beijing Capital Airport (PEK)
- Kazan Airport (KZN)
- London Heathrow Airport (LHR)
- Gyandzha Airport (KVD)
- Kyiv Boryspil Intl Airport (KBP)
Azerbaijan Airlines contact information
- J2 IATA code
- +994 12 598 88 80 Call
- azal.az Visit