Overview

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The Ritz-Carlton San Juan
Best Service Friendliness

6961 Avenue of the Governors, Isla Verde, Carolina 00979, Puerto Rico
+1 787 253 1700

$501+

Overall guest ratings

8.6/10 Excellent
based on 851 reviews

Review highlights

  • 8.9
  • 8.8
  • 5.9
  • 5.5

Good to know

  • Nice building
  • Professional service
  • Friendly service
  • Good access to airport

Nearby

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    About

    Located on eight acres of pristine beachfront property in Isla Verde and caressed by the warm waters of the Atlantic Ocean, The Ritz-Carlton, San Juan provides guests with an unforgettable escape at one of the most elegant beach hotels in Puerto Rico, along with the perfect launching point to explore the quaint cobblestone streets of Old San Juan.

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    Marriott V2

    Amenities

    • Fitness centre
    • Facilities for disabled guests
    • Hot tub
    • Business centre
    • Wi-Fi
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Casino
    • Spa
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Non-smoking rooms available
    • Beachfront
    • Terrace/Patio
    • ATM on-site
    • Child-friendly
    • Express check out
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
    • Storage available
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    Overall rating

    8.6 Excellent
    based on 851 reviews
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
      9.0 "90% thought the service was very professional."
      9.6 "Lovely pool/beach service, according to 96%."
      7.7 "77% said the reception staff was great."
      7.0 "Housekeeping was great, according to 70%."
      7.6 "76% said the concierge service was amazing."
      9.2 "92% were happy with the room service."
    • 8.8 "Beach is lovely."
      8.6 "86% appreciated the clean beach."
    • 8.8 "Location is great."
      10.0 "Good access to the airport, said 100%."
      9.7 "97% appreciated the closeness to the beach."
      9.6 "96% enjoyed the restaurants & bars nearby."
      9.7 "97% liked the proximity to shopping."
      8.3 "83% liked the proximity to sightseeing."
    • 7.8 "Good breakfast."
    • 6.1 "Sufficient wellness & sports facilities."
    • 5.9 "Bar is ok."
      5.7 "Bar service was average, according to 57%."
      5.0 "Only 50% were satisfied with the beverage prices."
    • 5.5 "Rooms are ok."
      5.0 "Only 50% said rooms were clean enough."
    • 4.8 "Not very comfortable."
      4.8 "52% didn't like the uncomfortable beds."
      4.6 "54% said rooms were small."
    • 3.5 "Value below average."
      0.7 "The price was too high for 93%."
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    Overall rating

    8.6 Excellent
    based on 536 reviews
    • 9.0 "Wonderful beach."
    • 8.8 "Great service."
      9.5 "95% found the staff to be very friendly."
    • 8.8 "Location is great."
      10.0 "Good access to the airport, said 100%."
    • 7.0 "Tasty food."
    • 6.5 "Vibe was decent."
    • 5.2 "Rooms are ok."
    • 4.5 "Not very comfortable."
    • 4.0 "Value below average."
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    Overall rating

    8.2 Excellent
    based on 314 reviews
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 8.8 "Location is great."
    • 8.6 "Beach is lovely."
    • 6.9 "Vibe was decent."
    • 5.1 "Rooms are ok."
      5.5 "Only 55% said rooms were clean enough."
    • 3.1 "Terrible value."
    Hotel type
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Good to know
    "Nice building"
    "Professional service"
    "Friendly service"
    "Good access to airport"
    data provided by TrustYou

    Recent reviews

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    close to the airport
    excellent service
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    ritz carlton
    san juan
    service is excellent
    nice beach
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    outside by the pool
    ocean view
    great casino
    beach staff
    club level
    expensive food
    drinks at pool
    amazing experience
    beautiful property
    complimentary cocktails
    nice family

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