Overview

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The Ritz-Carlton San Juan
Top Resort Hotel

6961 Avenue of the Governors, Isla Verde, Carolina 00979, Puerto Rico
+1 787 253 1700

$493+

Overall guest ratings

8.5/10 Excellent
based on 921 reviews

Review highlights

  • 9.0
  • 8.9
  • 5.6
  • 5.4

Good to know

  • Professional service
  • Friendly service

Nearby

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    About

    Located on eight acres of pristine beachfront property in Isla Verde and caressed by the warm waters of the Atlantic Ocean, The Ritz-Carlton, San Juan provides guests with an unforgettable escape at one of the most elegant beach hotels in Puerto Rico, along with the perfect launching point to explore the quaint cobblestone streets of Old San Juan.

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    Marriott

    Amenities

    • Fitness centre
    • Facilities for disabled guests
    • Hot tub
    • Business centre
    • Wi-Fi
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Casino
    • Spa
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Non-smoking rooms available
    • Beachfront
    • Terrace/Patio
    • ATM on-site
    • Child-friendly
    • Express check out
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
    • Storage available
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.5 Excellent
    based on 926 reviews
    • 9.0 "Terrific location."
      10.0 "Good access to the airport, said 100%."
      9.7 "97% appreciated the closeness to the beach."
      9.7 "97% liked the proximity to shopping."
      9.4 "94% enjoyed the restaurants & bars nearby."
      8.2 "82% liked the proximity to sightseeing."
    • 8.9 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.4 "84% thought the service was very professional."
      7.6 "76% said the reception staff was great."
      7.9 "79% found the restaurant service to be one of the best."
      7.0 "Housekeeping was great, according to 70%."
      8.3 "Lovely pool/beach service, according to 83%."
      7.6 "76% said the concierge service was amazing."
      9.1 "91% were happy with the room service."
      9.5 "Management was excellent, said 95%."
    • 8.6 "Breakfast is good."
    • 8.5 "Beach is lovely."
      8.6 "86% appreciated the clean beach."
    • 6.6 "Sufficient wellness & sports facilities."
    • 5.6 "Bar is ok."
      6.3 "Bar service was average, according to 63%."
    • 5.4 "Average cleanliness."
      7.0 "70% thought it was clean."
      6.9 "Only 69% thought the pool was clean."
    • 5.1 "Rooms are ok."
    • 4.7 "Not very comfortable."
      4.6 "54% didn't like the uncomfortable beds."
      4.2 "58% said rooms were small."
    • 3.3 "Value below average."
      3.0 "The price was too high for 70%."
      1.4 "86% said beverages were too expensive."
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    Overall rating

    8.5 Excellent
    based on 592 reviews
    • 9.0 "Terrific location."
      10.0 "Good access to the airport, said 100%."
    • 8.8 "Beach is lovely."
    • 8.7 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 7.2 "Tasty food."
    • 6.0 "Vibe was decent."
    • 5.3 "Average cleanliness."
    • 5.2 "Rooms are ok."
    • 4.7 "Not very comfortable."
    • 3.7 "Value below average."
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    Overall rating

    7.9 Good
    based on 333 reviews
    • 9.0 "Terrific location."
    • 8.5 "Great service."
      9.5 "95% found the staff to be very friendly."
    • 8.3 "Beach is lovely."
    • 7.5 "Good pool."
    • 6.7 "Food is average."
    • 5.6 "Average cleanliness."
      5.0 "Only 50% said rooms were clean enough."
    • 4.7 "Rooms are not good."
    • 3.0 "Terrible value."
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    Hotel type
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Good to know
    "Professional service"
    "Friendly service"
    data provided by TrustYou

    Recent reviews

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