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Pros: "Service was excellent. Premium economy seats well worth the few extra $$."

Pros: "Kind and courteous staff"
Cons: "A family with 2 kids making noisy and crying nonstop during the flight the father was playing Japanese video games with headphones on and very careless but once in a wile started yelling at Kiks because they distracted him from his entertainment. Grandma next to them was careless too,mother left the kids to father and was sitting 2 rows in the back and they never came at least to try to make them quiet even when the kids started to kik everywhere licluding the food tray and almost breaks it. Unfortunately the staff never came and try to talk to them about this issue Most of the people including several senior citizens looked angry and frustrated."

Pros: "Very professional staff, smooth boarding process."
Cons: "Uncomfortably hot throughout flight. My entertainment system was out of sync, so some movies wouldn't play and the others would link to something completely different. My companion's systems appeared to work fine, so we took turns switching seats to use the one entertainment system."

Pros: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."

Cons: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"

Pros: "I have flied to and from Japan many times with many different airlines. This flight was my favorite."

Pros: "Very helpful staff. Easy check in. Comfortable seats."

Pros: "Very smooth ticketing and boarding on Tokyo to Manila."
Cons: "In LA terminal, instead of the gate number the airport labeled my flight as “TBIT.” Not being local, I had no way of knowing it meant Tom Bradley International Terminal. I stayed near another gait that had international flights, and it turned out the gate was clear on the other side of the complex, which is obscured by construction. If I hadn’t asked one of the workers there I would have missed my flight."

Cons: "Double standard"

Pros: "everything went well. food and service was great."
Cons: "the return flight had a guy next to me that would keep putting his feet in front of me. he would spill over to my side so much. pretty rude person."

Pros: "The food"
Cons: "My 12 hrs layover in Japan."

Pros: "Able to watch Three Billboards, Darkest Hour, Shape of Water, Wonder, and list goes on and on."
Cons: "The seats on the 787 were much more crowded than on the 767."

Pros: "I would recommend to everyone JAL"

Pros: "I got an upgrade!"

Cons: "Delayed flight that cost most passangers their next flights, incredibly stressful. Upon arriving to Chicago there was a problem lining up the exit ramp to the boarding craft and it took a very long time to correct the situation."

Pros: "Crew was very pleasant"
Cons: "Food was fair, not great."

Pros: "food is above average."
Cons: "Cramped leg room for long flight"

Pros: "Nothing at all"
Cons: "I purchased a flight through one of the participating vendors on kayak for a major airline and accidentally chose the wrong departure date. I never received a confirmation email and therefore missed the flight. I understand and take full responsibility for booking the wrong departure date but when I tried to change it after missing the flight I was told that the airline policy was to charge a $300 change fee plus $30 for the third-party vendor. Because this was booked as a round-trip this vendor was attempting to charge me $330 plus the full price purchase of a new ticket as the "change fee". For some reason I was unable to explain to the person on the phone that it made no sense for me to pay full price for a ticket plus give that vendor an extra $330. I was forced to eat the entire round-trip ticket and of course save $330 by just hanging up and booking a new flight. I have course book a new flight directly with the airline. I could not even fly standby on the next flight with the airline because they told me they were unable to assist me in anyway because I booked through a third-party vendor. There were plenty of seats available on the next flight and I would've been able to fly standby had I purchased directly from the airline. Never again"

Pros: "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
Cons: "flight delays"

Pros: "Everyone is polite, helpful, and the flight was quite pleasant."
Cons: "Website is difficult and it's impossible to get seated in advance next to traveling companions if they're booked separately. That was quite frustrating"

Pros: "Superior service in a great and spacious plane."
Cons: "Seats are a bit flat and shallow, besides that it was awesome!"

Pros: "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
Cons: "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."

Pros: "Great flight, great staff. The food wasn't bad either."

Cons: "Didn't get to go. Thanks for selling me worthless insurance."

Pros: "The flight attendants were very kind and attentive."
Cons: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."

Cons: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"

Pros: "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."

Pros: "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
Cons: "No complaints!"

Pros: "Always a pleasure to fly on JAL. Despite a cramped seat in economy, the flight attendants made up for the uncomfortable seat. They are attentive, helpful, and courteous. Time went quickly."
Cons: "Seats are too small for tall travelers."

Pros: "The most polite and attentative flight attendants and great food options."

Pros: "The crew was very pleasant and helpful. Overall it was as good as a 12 hour economy flight can go."
Cons: "Unfortunately they ran out of some food by the time they got to us and only had fish left. It was okay, just not my favorite. We were 35 minutes late taking off which contributed with me missing my connecting flight."

Pros: "Flight attendants and ticket agents were very nice and helpful."

Pros: "Very attentive and polite staff. Was given a free upgrade as well, very much appreciated."

Cons: "returnning flight was not attended well,so much different from going flight. Going was excellent but returnning was not nice in all face."

Cons: "Same"

Pros: "Love Jan service!!!"

Pros: "The service, food, entertainment, everything was perfect. Thanks so much"

Pros: "Good solid flight on a relatively comfortable plane"
Cons: "Narita seems to have had delay problems as of late. What should have been a short flight was extended over 40 minutes on the runway. Not the airline's fault by any means, but I'd recommend looking for flights through Haneda if you're passing through Tokyo."

Pros: "Soft chair."
Cons: "The stewardess was been chatting with the passenger the whole time and she called everyone a "darling." You have to pay for your snack and there are no entetainment. But like I said...I don't care because it's only a short flight. What I care is the flight being delayed."

Pros: "Great service. Great seat."

Cons: "I ordered Hindu vegeterian meal while coming to Chicago on phone with Japan Airline I got Asian veg food"

Pros: "The boarding was efficient. Cabin and lavatories were clean."
Cons: "The interior seems dated, with old-school channel based entertainment system, unlike the ondemand IFE most Asian airlines are equipped with. Meal service was also very slow - took over 50 minutes to serve the economy cabin. There was no choice of main available.. Main was an array of fish cakes type street snacks. It was edible but not impressive."

Pros: "We had a 4 hour delay due to maintenance, so many of us missed connecting flights in Tokyo. But the airline put us up in a hotel and gave us meals, so I had a nice bonus day to see the city. The flight itself was very pleasant, with the cleanest bathrooms I've ever seen on a long flight and plenty of food and drink."

Pros: "Comfortable flight, friendly staff."

Pros: "full service"
Cons: "long flight"

Pros: "Everything from check-in to boarding was easy, clearly outlined, and succinctly instructed. The attendants were very kind, attentive, and caring. Announcements were in multiple languages, and very easy to understand. The flight was only 2 hours long, but even during that short time, they maintained great professionalism and polish. They even retrieved and stowed a bag multiple times for an elderly passenger without complaint, and frequently checked on him to see if he needed anything else. Quite nice to see!"
Cons: "The only thing I didn't like was the random PA interruptions for nothing on the entertainment screen. a minor nitpick on an otherwise wonderful flight!"

Pros: "Flight Attendants were very attentive"

Cons: "Never book with flight network"

Pros: "Japan Airlines is a great company to fly with, comfortable amount of room for your legs. Smooth flight and outstanding staff through and through."
Cons: "The negative thing that I can say about this trip is that the plane didn't have charging outlets and didn't offer WiFi."

Pros: "Crew was friendly and seating arrangement was great traveling with 2 small children. Food was great and very tasty."
Cons: "more leg room and headphones that worked."

Pros: "The food and flight staff were good"

Pros: "Ended up with 3 seats to myself at night."
Cons: "Entertainment touch screen difficult to operate. Screen had a blue vertical hue in middle of screen, seat 28H"

Pros: "Everything was good - food, entertainment, on time."

Pros: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Cons: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."

Pros: "Had always liked the airline and on board crew members"
Cons: "Ground crew members in Doha airport need attitude check. been spotting these too often. On Board crew members are much better."

Pros: "The crew was friendly and helpful. And the food choices were good."

Pros: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Cons: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."

Pros: "quick eficient"
Cons: "long flight"

Cons: "Flight delay by 4 hours!!"

Pros: "Helpful and friendly flight staff, comfortable business class seating that provided privacy and room for personal carry-on bag and toiletries."
Cons: "No complaints."

Pros: "Boarding was quick and I liked that they didn’t make many announcements which can often keep passengers awake when they’re trying to sleep. Lights were kept off for the duration of the 14 hour flight which was good."
Cons: "I felt that the service was slow and the food was poor. Water was not offered during the flight as is the norm with other airlines. Toilets should be cleaned more regularly. Advertising at the beginning of the inflight entertainment became very repetitive when watching short tv shows."

Cons: "There's not food which was on menu I did not eat"

Pros: "All around a great experience."
Cons: "The internet worked for like 2 minutes and then said my time was up, even though I was supposed to get 15 minutes for free or something."

Pros: "Overall nice"
Cons: "Same as above"

Pros: "Staff were professional, food was good and seats were comfortable."

Cons: "The flight crew had no control over the passengers on this flight! Kids running around when the seat belt sign on, called fro assistance TWICE and no one came to my seat and I held my trash for a whole hour and not ONE person stopped by to get it from me!"

Cons: "the wifi was average at best. I get that we there are limitations...but if the service is going to be this poor, make it free & unlimited."

Pros: "All the stewards were so friendly and helpful. The facilities were very well serviced and so you forget that the plane was 100% full, despite long queues to the toilets. I would fly again with Qatar Air for sure."

Pros: "Service of air stewards very friendly and polite"
Cons: "This goes for Qatarfigjta from harare to Doha and Doha to Washington DC and back. I am not going to give individual report on each one. Food - my daughter could barely eat anything and the vegetarian meals were stone cold most of time. It was hard to eat at Qatar airport because not only is the food terrible (Burger King and bad Asian food) but outrageously expensive. Our media system did not work for one leg. ** way to many ads on your media system. Every time you watch a new TV episode, you have to sit through 5-6 ads for stuff that is not interesting and the same each time. ** plane info on media system keeps reverting to Arabic even when English is indicated as preferred la gauge. We had to place our iPads in checked luggage for flights from harare to USA as we went through Qatar. *** I asked for quiet seats and was given seats near kitchen and toilet even though I booked in hours in advance. One leg had my ten year old daughter and I in different rows even though I checked in 4-5 hours in advance Of flight . ** staff moved my hand luggage without my permission and without informing me - it was stressful trying to find it."

Pros: "free flowing wine and beer --- unlike previous flight on QA when the actual supervisor of the staff did not allow a proper stipend of the red wine --- also I witnessed her incivility to another passenger which was appalling -- the crew on this flight deserve to be commended"
Cons: "nothing on the actual flight --- but i felt we had been promised overnight hotel stay since the layover was 8 hours and 55 minutes --- if was not granted in spited of 2 eMails and promise at the time of booking"

Cons: "Front row with a toddler meant that we couldn't lift the armrests up and get her to lay down. She had to lie on the floor, but when we hit some turbulence, we had to wake her and sit her back up with us. The second part of the leg was much better as we were on a normal row seat"

Cons: "Poor communication about transfers. I also had to throw away 20 pounds of things or get charge $800"

Pros: "Good service, plenty of entertainment options, modern aircraft."

Pros: "Food and entertainment"
Cons: "There was a rude counter staff when we checked in in Singapore."

Cons: "They gave us a small chicken sandwhich for breakfastand the next meel was over 6 hrs later with a small bag of chips in between. I was actually hungry when we got off our 13 hr flight."

Pros: "Nothing"
Cons: "Was forced to purchase a return ticket or was not allowed to board the plane. Had to pay 850.00 dollars. In process of requesting a refund."

Pros: "Quick and easy boarding and decent crew."
Cons: "Food wasn't great, but edible. No options for a vegan who didn't choose a vegan meal as the flight was booked last minute. Unhealthy food."

Pros: "Once I made it to my seat, easily slipped back into a meditative trance."
Cons: "Unannounced delays. Waited in a line, then another one. Probably just different security protocol than I'm used to."

Pros: "Free upgrade"

Pros: "On Time Cabin Crew great"
Cons: "Seats are so tight you will sense both of your neighbors skin during the entire flight"

Pros: "Crew Boarding"
Cons: "Food Not so comfy"

Pros: "Best airline in the sky"

Pros: "nothing"
Cons: "price and comfort"

Cons: "Very cramped space on a 14 hr flight. Very slow food & drink service. Toilets were dirty No opportunity to choose seats despite checking in online the day before - we were allocated 2 adjacent seats but there were none others shown as available on the entire aircraft."

Pros: "The staff were friendly"
Cons: "Food The seat were terrible The next flight rebooked because the first fight were delayed"

Pros: "The crew were very friendly and helpful."
Cons: "I am a very tall man and was unable to have an exit row seat. It was not explained why just that they were not available. When I booked the flights I was told to get to the airport as early as possible as exit row seats cannot be booked."

Pros: "Excellent food with a lot of variety. Very professional crew."
Cons: "I usually freeze on airplanes, but I was almost too warm. The plane was quite full."

Pros: "Great flights. Lots of room in economy, which is needed for a 14 hour flight. Also excellent personal entertainment system in the seat. This was my first flight on Qatar airlines. I will definitely book on Qatar again."

Pros: "Economy seats comfortable, wonderful entertainment, current movies, great food, price very competitive and partners with two American Airlines for frequent flyer miles"
Cons: "Nothing"

Pros: "Very good entertainment selections, friendly and helpful crew, good flight time, large brand new aircraft."
Cons: "Seats too firm"

Pros: "Planes very modern and spacious. 777-300 ER great in economy . Im 184cms tall and was comfortable"
Cons: "Food was repetitive / we flew two legs / Sydney to Doha and Doha to Madrid - same breakfast - chicken sausage. Movie selection - whilst large / hit and miss"

Pros: "The crew and food were excellent! Great pilot also."
Cons: "Seats were too small and not very cushion for your bottom. Also 3 out of my 4 flights with Qatar were delayed 20-45 minutes after everyone was boarded. Person in front of me 2 of 4 flights had their seat reclined which gave me no room what so ever. It made eating and watching tv uncomfortable."

Pros: "The staff. Very courteous and friendly."
Cons: "Nothing"

Pros: "The crew was attentive and we definitely didn't go hungry! Tons of new movie options. My husband and I were definitely able to catch up."
Cons: "We were seated in the back of the airplane, where a lot over people hovered for the washrooms, and boarding off the plane took longer. But, not much that could have been done about that!"

Pros: "We surely would have missed our international flight if it wasn't for the exceptional service the staff provided. They came out and found us in the long line to get through customs and ushered us and other people on the flight to the front of the line, allowing us to make our flight. Meals were plentiful and yummy."

Pros: "Airport is big and comfortable"
Cons: "1. Even though is a new airport, many times they still bus passengers to the terminal. Even a 777 with 300 persons cannot get a gate. 2. Monitors with flight departures are very hard to read. There are not enough monitors so the flights listing alternate, and you have to wait a long time for your flight to appear. 3. Font size in the monitors is too small. 4. The flight departures in the monitors should be sorted out by destination name and not by time. People always know where they are going but not necessarily the exact departure time. 5. Silent screens displaying news in the waiting areas are useless. They should have the captions on at least."

Pros: "Brand new plane. Good entertainment systems. Food was decent."
Cons: "Beware of you have a short layover in Doha. I had 2 hour layover and it was barely enough time to make the connection. We were herded through security like cattle. Must have been several hundred of people in line. People kept cutting in line because they too had a very tight connection. Chos is what comes to mind. Not sure how this can be a 5 star airline. Maybe for those in business and first class. I think Turkish Airlines is easy better, and they Are a4 start airline and less expensive. Maybe if the chaos at the transition gate gets improvement I may reconsider. Also, I'm positive that the chair in front of me reclined more than the others. The guy slammed back his chair into my lap and my beverage spilled all over me. Inconsiderate people aren't necessary their fault, but people need to stop being idiots and think of others, especially during meal times. The reclining potion of the chairs need to be better controlled or fixed."

Pros: "Entertainment system Food Service Punctuality Space between seats"

Cons: "Very hard to change from one option to another on the monitor choices."

Pros: "The crew were superlative."
Cons: "The seat folded to a flat bed, yet the boulder area remained raised, making the comfort level for a tall person, somewhat rest cited. My neck really quite sore as a result. Was an old plane tho, and the controls for movies , seats etc were archaic"

Cons: "Too long of a wait for "parking" after landing"

Cons: "Everything about the flight was great with the exception that the WiFi was pretty terrible and didnt work the final few hours of the flight. I raise the issue because customers shouldn’t pay $15 for it if it doesn’t work."

Pros: "Everything was nice.."
Cons: "None..."

Pros: "Fast and easy"

Cons: "We didn't get to fly from SYDNEY to CHRISTCHURCH when we were supposed to!"

Pros: "the seats, the window"
Cons: "fliglth to short"

Pros: "Service"

Cons: "You cancelled my return ticket without informing me or giving a refund. Lied about the refund in the emails you sent me."

Pros: "Crew service, and service at Emirates lounge in Dubai, were outstanding"

Cons: "I cant cause im still at quantos waiting for them to find my god damn bags!"

Cons: "Delays boarding meant we were almost 30 mins late arriving in Wellington. Cramped seats on Qantas 737 plane"

Pros: "good entertainment, great staff"
Cons: "plane a little older, but all in, it was fine"

Pros: "Comfortable overall, not much turbulance"
Cons: "Nothing"

Pros: "Comfort, amenities"

Pros: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Cons: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."

Cons: "All good"

Cons: "One carryon and no personal item - inconvenient and irritating! Security staff disposed of manicure scissors that met printed guidelines. Checked baggage was damaged, will avoid Emirates because of this. Staff, comfort, and food were very good, but will still select other airlines"

Cons: "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."

Cons: "Was not told that my luggage was on a weght system and not a piece system for a n international flight. I ended up paying $249 for my extra suitcase that weighted 25 lbs and it was only a 2.5 hour flighr!"

Pros: "Staff were quite attentive. All requested were promptly fulfilled"
Cons: "Service took a long time once on the flight. We left Sydney at 7pm and didn't receive any food or drinks for at least an hour and a half."

Pros: "Our seats & the crew."
Cons: "Food was ok & entertainment was ok but not great."

Pros: "A380! Overall is good. I liked a bag of accessories including eye mask and socks."
Cons: "In flight food in Arabic style, my brother didn't like much of that styled food. But I'm OK with it. They provided light meal ( "pide" lamb/veggie filled bread or choice of fruit). The veggie pide was a bit weird. But overall, the food was not so bad."

Pros: "Got upgraded to Business!"
Cons: "Nothing really, crew was professional"

Pros: "Bar in business class"

Cons: "I specifically booked my flight with emirates as I prefer their service,food,staff,seating and entertainment and was instead told once I arrived at Auckland airport that we were instead flying with qantas . Not impressed that we received no email or contact to inform us of this beforehand . The service itself from qantas was not bad but again some sort of notice would have been nice ."

Pros: "Everything"
Cons: "Nothing"

Cons: "The fact that I didn't fly due to ill health and got no refund"

Pros: "all entertrainment onboard is excellent ."
Cons: "the flight is good,,but unfortunately the staff is not accomodating that much,,need some basic training on what kind of food you are serving to passenger.."

Pros: "Food was great! The aircraft was very nice and the flight attendants were so helpful! Only a 3 1/2 hour flight and it was the best way I have flown!"

Pros: "The entertainment system"
Cons: "Everything else"

Pros: "Crew was friendly"
Cons: "Flight was a hour late, then we sat on the plane for another half hour because people were in the wrong seat"

Pros: "Emirates doesn't fail! Great service!"
Cons: "On a long flight to Australia- the crew can occasionally tidy up the bathrooms"

Pros: "Lots of leg room. Excellent entertainment system."
Cons: "Not every seat had a power outlet. They took the headphones back a little too soon."

Pros: "I liked the in flight entertainment, food, and decent leg room in comparison to other airlines. Also, a plus they have a good beverage selection."
Cons: "Not much I didn't like"

Pros: "Loved the staff, very friendly and extremely accommodation nothing was too much trouble. Very comfortable"

Pros: "The airplane was nice and clean, good selection of movies and music."
Cons: "I didn't like the service! Flight attendants are not very helpful Food was very bad!"

Pros: "Crew were lovely"
Cons: "Extremely overweight passenger next to me. It was awful, her body was in contact with me the entire flight. The most uncomfortable, hot, smelly, awkward flight Ive ever experienced. Its time you charge for 2 seats for people that are the size of 2 people. Not fair to other passengers to have to be so inconvenienced and extremely uncomfortable."

Pros: "Started my Movie on the Ground before takeoff"
Cons: "Flight was delayed and there was absolutely no announcement with everyone lined up at the scheduled departure time. Communication on the delay was non existent. There was one announcement made 10minutes after boarding was suppose to commence to say the boarding will be delayed. No details as to why, approximate time."

Pros: "There's nothing not to like"
Cons: "The whole experience is very good"

Pros: "food and service were great, seats always nice"
Cons: "plane was way too warm, not just me but the people around us as well"

Pros: "It was the best meal that we have ever had in economy - flavourful, and well presented!"

Pros: "the lamb with rice was really good and the new relased movies too!"
Cons: "flight departed 45min late"

Pros: "There should be a limit on drinks. I sat next to a raging alcoholic who (thankfully) liked me, but became more beligerrent with each bottle of wine and can of beer. By the botton of 1 beer and minibottle # 6 she was literally shouting every curse word in the book (though she had a clear fondess for the "f word"), hugging me on a 5 minute basis, and "fake threatening" to punch at least 3 other surrounding passengers in the face for asking her to quiet down. None of the crew asked her to be quiet despite passenger complaints to emirates staff. In fact, they brought her another beer and some red wine following said complaints! After 3 hours I coaxed her into quietly watching a movie. If emirates had cut her off at drink 4 then I could have spent more of my time relaxing and enjoying the amenities I anticipated on that flight. Instead, I spent nearly the entire flight managing a drunk passenger for the betterment of all passengers within earshot."

Pros: "the crew were mostly good, but the service was poor. The boarding was efficient."
Cons: "They kept giving me my AVML meal way before they would give me a drink. When I asked a crew member for a drink refill, he acknowledged my request, and then just ignored it (I don't remember his name, I sat in 30K, and he was the only Asian origin male crew member who served us...). Being rather shy about food requests, I kept quiet after that, but I think it ought not to be the case that a passenger requests a drink and is just abandoned... The entertainment did not work, which was not anyones fault, but made the flight long and boring..."

Pros: "I was upgraded to business class on the first leg to Dubai which was fantastic."
Cons: "The bar on the flight to Dubai wasn't stocked properly and so the barman couldn't make a number of drinks and then ran out of ingredients towards the end of the flight. He was a really nice guy though."

Pros: "Wonderful experience wouldn't want to fly on another airline!"

Pros: "Loved everything from check in, service, boarding, seats, TV and movie selections, food, and de boarding. It was all smooth, wonderful, and incredible."
Cons: "Nothing I didn't like."

Pros: "Unbeatable comfort and in flight entertainment options."
Cons: "Too many people on one plane for such a short flight. Boarding was chaotic, unable to seat traveling partners next to each other, empty trays sat for 45 minutes and baggage took forever."

Pros: "I flew Sydney to Christchurch- great value for business class, entertainment was a bit cumbersome. Otherwise a very comfortable short 3 hr flight with yummy food, champagne (not sparkling wine) and attentive staff. The business seats were perfect for 3 hrs. My 6"3 husband thought they would have been uncomfortable on a longer flight."
Cons: "Entertainment system, cumbersome to use"

Cons: "Crampt space, cold cabin"

Pros: "None"
Cons: "Long delay"

Pros: "The legroom."
Cons: "There was nothing not to like."

Pros: "Movie options were good."
Cons: "The a/c was not working well and t"

Pros: "The service was excellent and the flight on time. Love American."
Cons: "The seats have been refurbished and if you are a plus size the seats are uncomfortable."

Pros: "Service"
Cons: "Seats and space"

Cons: "Poor service"

Pros: "Very attentative crew"
Cons: "Charging for WiFi"

Pros: "On time"
Cons: "Cold cabin"

Cons: "F/a’s are haphazard and disinterested in their customers. Below average experience."

Cons: "The seats are very tight."

Pros: "Direct flight"
Cons: "Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats"

Pros: "For the long flights business class is the way to go."

Pros: "Boarding process"
Cons: "Delay, no food,"

Pros: "The business class cabin is one of the best in the business with a great seat and onboard product. The food was good and the snack bar is great for when you need something mid-flight. American has one of the best selections of inflight entertainment with tons of movies and TV shows available for their long-haul flights."
Cons: "Boarding at Sydney International Airport was a bit of a chore. There is a pre-screening area where they check passports and boarding passes prior to reaching the gate. People are randomly selected for secondary screening. Give yourself extra time to board."

Pros: "Nice crew clean airplane"
Cons: "Initial flight was cancelled after 2 hours delay. My next flight was scheduled the earliest possible by AA which was 24 hours later. No transportation,hotel or miles compensation for this. I had work and responsabilities the next day. TThe scheduled trip was supposed to take off at 7:45. Boarding started late and was very slow. My bag fit the meassurements and still was forced to check it (which I did not want to do as I did not want to be waiting an hour for my bag at my arrival as I had work early the next day. In addition there was airplaine traffic as it was "rush hour" instead of flying at 7:45 we departed almost at 9pm!!!! Have to pay for food Quality of tv monitors very poor And in an uncomfortable position No movie options No wifi although stated the aircraft has Non functioning electrical plug"

Pros: "Nothing"
Cons: "Never made it to San Juan to catch my cruise. To top things off I was a ship for two days without my luggage and underwears. Never again!!! Thank you JetBlue!!!"

Cons: "Cabin crew seem frustrated and don't like the work"

Cons: "That all the passengers were rechecked at the Gate by TSA without offering any explanation as to why, if it was a domestic flight, why were they requiring ID again. And checking bags."

Pros: "On time smooth"

Pros: "Puntuality"

Pros: "My wife and I have flown on many airlines. This was one of our best experiences. All the staff that we came across were ridiculously helpful and very understanding. Despite us getting held up in traffic and running quite late, staff members of both American Airlines and Qantas were extremely calming and reassuring the whole way through. Flight was extremely comfortable and entertainment was fantastic. Made the trip really easy."
Cons: "Food wasn't the greatest. Barely touched the breakfast and dinner meal. Supposedly the flight had free wifi, but I honestly couldn't eat that to work for me."

Pros: "The guy at the initial ticket counter was wonderful and took his time addressing my needs."

Pros: "QF operated by American Airlines. First time flying AA from LAX to SYD (typically do this trip once a year). Overall a good experience, much better than I was anticipating. They diid not charge for surfboard, which was great. Plane is smaller than Qantas Airbus 380, so boarding and getting off plane was quicker. Would fly again."

Cons: "There seets are two small. And they dont sell alcohol. That sucks."

Pros: "I loved the Qantas plane that took us from LAX to Sudney. It was so quiet and smooth, and each seat in coach had very slight improvements , such as a head rest that moved, and cushions that atually felt comfortable. I think it was a new Dreamliner or something similar. AA should use these."

Pros: "overall best airline I flew, steve"

Pros: "The crew was really nice, food was good, movie selection was also good."
Cons: "Too crowded. Too many seats made it too hard and inconvenient to get up to stretch out or walk around on such a long flight. Which is recommended to prevent blood clots."

Pros: "Friendly polite staff. Plane left and arrived on time."

Pros: "me and my wife, enjoyed the flight. flight crew served very very well."
Cons: "no complaint so far."

Cons: "No have owned screen TV"

Pros: "Food was good"
Cons: "American Airlines gave away my upgraded seat that I paid for. Eventually gave a refund, but was unapologetic."

Pros: "Great flight"
Cons: "Nothing"

Pros: "Everything"
Cons: "Nothing"

Pros: "Comfortable seat"
Cons: "Lack of entertainment"

Pros: "Excellent flight service; good meals, comfortable, enjoyed the wine and beer as drinks and with meals."

Pros: "Overall good flight"
Cons: "I did not like the time needed for boarding/ settling in. But that is a factor of people not following instructions. Not the crew."

Pros: "Seats were comfortable and lots of leg room in the priority seat I purchased in advance"
Cons: "Very bad food"

Cons: "Terrible airport assistance, many unnecessary customs checks, uncomfortable seats, on flight bad service and late flight times."

Pros: "I was going home"
Cons: "Late flight no pilots andt broke my luggage."

Pros: "Enjoyed my flight, good to be flying American I wish I could fly AA every time"

Cons: "Gg"

Pros: "Everything was on time, no delays."

Cons: "The staff was very rude . I was given an American Airlines plane not qantas the way home. I'll never fly American ever again."

Pros: "The food was excellent. The entertainment selection was great! The screens were a generous size and the space between the seat in front of me was really nice for coach."
Cons: "The crew had an argument over the heads of the passengers during the flight. The preboard crew would not help me. I had booked an aisle seat but when I got to the airport in Sydney the ticket had me in a middle seat and my right foot was in a large walking boot. I had a broken foot and no one on the crew would help me. they kept passing me off to different people."

Pros: "Their logo"
Cons: "Crews are very recist.Food quantity was like they were feeding birds. Very overrated airlines. Not worth it to pay those extra bucks. Even AA is lot better in comparison to Qantas"

Pros: "The food was great and so was all of the crew ! I was sleep for most of the flight but it was the smoothest flight I have ever been on!! The movie options and the comfort of the seats really set the flight apart from most flight!"

Pros: "On Time."
Cons: "Old Plane. No entertainment. It was terrible."

Cons: "1.5 hr on runway to rebalance load at then fight crew went over their work limit. Very poor planning."

Cons: "No tv in the two airplanes. The selection of food was poor"