Traveller reviews
Overall rating
6.9
Good
Based on 66 reviews
Boarding
7.1
Comfort
7.3
Crew
7.6
Entertainment
5.6
Food
6.4
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Cayman Airways information
| IATA code | KX |
|---|---|
| Routes | 17 |
| Top route | Cayman Brac Gerrard-Smith to George Town Owen Roberts Intl |
| Airports served | 7 |
| Top airport | George Town Owen Roberts Intl |
Cayman Airways traveller reviews
Pros
"crew was courteous and helpful."
(in 5 reviews)
"Flight attendants were very polite"
(in 7 reviews)
"Flight was great."
(in 6 reviews)
Cons
"Rough start to our vacation."
(in 1 review)
""Late flight, poor customer service.""
(in 3 reviews)
"The flight delayed and we weren't informed"
(in 3 reviews)
Recent reviews
Traveller rating
4
4
1
2
0
Find reviews that mention:
flight attendants
good flight
missed my flight
flight delayed
crew was great
flight delayed hours
flight entertainment
could help
rude and unprofessional
new airport
start to our vacation
transit time
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9.5
Pros: yes as always. seats comfortable with sufficient leg room
Cons: missing in flight entertainmentreview from
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8.0
Cons: More drinks/beverages
review from
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3.3
Cons: Leave on time. More leg room
review from
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10.0
Pros: Boarding
review from
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5.3
Cons: The flight delayed and we weren't informed
review from
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7.0
Cons: Cayman Airways is always late.
review from
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7.0
Cons: Complimentary food
review from
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7.0
Pros: Crew great
Cons: Plane on timereview from
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6.4
Pros: Crew was good and plane was new...loved the big above storage
Cons: The online process was TERRIBLE. Navigating the website / getting boarding passes was like 1999. Need a massive upgrade. Also for a 4 hour flight, you need some kind of on-board entertainment. And if not, let passengers know.review from
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10.0
Pros: crew was courteous and helpful
Cons: in flight entertainmentreview from
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3.0
3 1/2 hours late
Pros: Short ride
Cons: The plane was 3 1/2 hours late...I was constantly getting updated that the departure time was changed from 8:15pm to 9:30pm to 10:15pm finally to 11:05pm. When the plane did arrive, no one could tell us what happened—they literally said “we don’t know why it’s late”. YOU’RE THE AIRLINE; if any one should know what’s going on, it should be you!review from
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8.0
Grand Cayman
Pros: Super nice people
Cons: Their airport under remodeling so from arrival gates to departure gates is a hike around the outside. Very crowded departure area with limited seats.review from
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8.0
Pros: Would be great to have screens if World Cup in airport
Cons: I like the seatsreview from
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6.0
Baggage
Pros: Business Class staff friendly and professional
Cons: Paid for an upgrade , baggage wasn’t tagged as priority and came out last on arrival and box that was professionally wrapped and labeled fragile was crushed up and unrecognizable upon arrival. Baggage staff using unprofessional language, calling me “Baby”review from
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9.6
Safety first
Pros: I Marked only boarding lower because we did it twice. That was just fine though. The crew was apologetic for having to re board another plane for mechanical problems. They kept everyone up to date of the changes and how we were to progress along the route. Everyone on board understood the crew didn't want to change planes and redo all the pre- flight start ups more than passengers wanted to change after boarding. The crew was most apologetic and super efficient. Well donereview from
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10.0
Couldn't be better
Pros: The cabin attendant was unbelievably efficient and professional. The airport was marvelously clean. The staff was helpful. It's rated the best airport in the Caribbean for a very good reason.review from
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9.0
Flight was great. But the airport isn't quite yet.
Pros: The flight crew in the plane was terrific. Once the new airport is done is going to be fabulous.
Cons: The gate area was overcrowded the sound system was terrible. Once the new airport is finished it will be wonderful. Until then we'll just get by.review from
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7.0
Comfortable flight
Pros: The seats are so much more roomy than the other airlines that fly there. It was very comfy.
Cons: It was a short flight with no entertainment or food. Nothing not to like.review from
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6.0
Cons: We were in business class and it took 40 minutes to receive a drink. Also, there were no power/charging plugs anywhere. Very disappointed
review from
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6.0
Cons: i missed my flight and my ticket was worthless, no credit was given to alienate the financial burden of buying a one way ticket into Grand Cayman. Somewhat sad.
review from
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2.0
GCM to MIA. Delayed over 6 hours - no reason
Cons: Late flight, poor customer service.review from
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2.0
Pilot was rude and unprofessional
Pros: Nothing
Cons: The pilot caused passengers to have major delays. He was rude and unprofessional.review from
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10.0
Great airline
Pros: On time, room to spread out, and free rum punch - what more could you ask for.review from
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5.6
Pros: Crew in Grand Cayman did all they could to help us. Hotel and transfer help.
Cons: Flight delayed missed connecting flight. No compensation.review from
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7.3
Overall a good flight
Pros: I liked the view and the flight attendants was very helpful.
Cons: Nothing much was serve to eat just juice or tea, a small biscuit or chips could do.review from
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8.6
Pros: Personized service.
Cons: Paid for business class and the seat was broken and did not move.review from
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4.0
Boarding NMIA
Cons: The time to board process. They let up through flowing pre boarding then while.at the gate turned us bad only to be Called back again to walk some distancereview from
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8.6
Pros: Crew and food
Cons: No tv, moviesreview from
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2.0
zeroo balance
Pros: nothing i could not make it on flight as i was sick, and they wanted to charge me 600 + 200 usd for change of dates!!!
Cons: nothing i could not make it on flight as i was sick, and they wanted to charge me 600 + 200 usd for change of dates!!!review from
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5.3
Good flight. Boarding agent was unbelievably rude!
Pros: Flight was on time. As always on Cayman Airways, the flight attendants on board were so friendly.
Cons: There is no on-board entertainment to speak of. The Cayman Airways agent at the gate was EXTREMELY rude... sticking out her hand was her way of asking to see our boarding passes and passports. No eye contact, no words. Then "Who's Lucy?" (my 4 year old girls name is Lila). When we said "ahh, Lila?", she exhaled loudly and handed our docs back, and that was it. My wife and I were left staring at each other, half in disbelief of what we'd just witnessed. I wished I'd looked for a name badge... would have loved to out someone like that by name. Cayman Airways are hardly the most on time airline, and their planes aren't new. Their whole stick is free checked bags, rum punch and the friendliest staff. They start failing there, and they may as well shut er down.review from
Flight status
Cayman Airways route map
Cayman Airways contact information
- KX IATA code
- +1 345 949 8200 Call
- caymanairways.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.