2.0 Mediocre29 Nov. 2021
Scam!! They provided a quote and reservation. Then when they picked us up at the airport (checked my reservation on my phone) took us to an offsite location and told us our reservation was booked at the city location and we came to the wrong office. Despite providing the reservation confirmation number, name and showing them my online confirmation at the airport. They said we could get a car there but it would not be the same one. Yes, you guessed it it was twice the price. We said no!!. But they now had us trapped 10 miles from the airport in the middle of nowhere. They would not take us to the other location or arrange for us to return to the airport. The total cost was 100 dollars more than all the major rental agencies at the airport. Stay away from this place like the plague!!
2.0 Mediocre14 Nov. 2021
The car was in substandard shape making lots of noises and rattling. The suv was dirty when we picked it up. The initial gentleman at the desk who initiated rental was so rude. They charged me alot of money for insurance when I have full coverage from my credit card company and the insurance was more than 50% additional to the price of car rental. They gentleman never explained additional drop off locations which caused too much headaches returning. I will never utilize this service again.
3.9 Mediocre12 Oct. 2021
Rental car company personnel were rude and would not let us go without charging us extra for CDW even though we presented a letter from our insurer as they requested. Although the reservation fee we paid Kayak was fairly inexpensive, the cost of the mandatory CDW (even though we already had CDW) made this reservation more expensive than average. This rental company is also outside of the airport, so plan ahead.
1.9 Horrible7 Oct. 2021
Over priced. So many extra charges when you get there and when you pick it up. They tried giving us a car much smaller than we paid for. They didn’t pick us up from the airport when they were suppose to and didn’t answer the phone for an hour.
10.0 Excellent1 Oct. 2021
We cancelled the reservation
1.9 Horrible20 Sep. 2021
My partner and I have rented cars in several countries across the world and this is hands down the worst rental experience we have ever had. The price is what gets you but be warned! First the rentals are not at the airport, not a big deal but not in bold print either. Second if you buy insurance through one of these secondary sites working with this company they will deny it when you get there they pretty much force you to buy the extremely overpriced insurance also purchasing their insurance seemed person to person a hustle on how much they could get you to pay. And they still put an $800 hold on mine even after buying insurance. If you didn't you other option is a 10k hold on you card to drive without insurance. Third, I reserved a truck months in advance specifically because I new back roads in Mexico are pretty much 4x4. When I got to the rental agency there was not a truck in site and did not have the truck I had reserved, the man at the counter tried to get me to settle for a compact 2door for the same price. This seemed to be common for everyone was renting a car and them not having the rental. So after several minutes of back and fourth demanding nothing less than a 4x4 he finally goes to the back of the store, comes back and says he has a Jeep Wrangler I can have. A couple minutes go by and he comes back trying to tell me the Jeep isn't ready the renter before left the roof off and it was wet inside. I told them that I did not care what the issue was and that I was taking a 4x4 off the lot. So after over an hour and watching several other go through the same issue, I drive away in one of the most busted Jeep Wranglers ever with soaking wet insides, check engine on, tire pressure light on, broken windshield. Oh an almost forgot to mention a tire went flat and the tire kit jack was from a completely different car and wouldn't work. KAYAK need to do a better job of choosing companies that they allow to list on here. AVOID at all cost.
1.9 Horrible18 Sep. 2021
The rental company displayed its car at a very attractive rate, however when you ad the mandatory insurance, you end up paying more then double the initial rate. Moreover, the send us to a fuel station which is known for scamming tourists. Looking to the reviews on the internet, it hasn't been the first time this company did this.
1.9 Horrible15 Sep. 2021
Car was dirty, not even cleaned. No water on the windshield cleaner, keys were discharged, breaks were not working properly as the car was giving an alert. Also, we were overchared 3 times for the extra insurance which we were told was mandatory $200
1.9 Horrible17 Aug. 2021
I'm surprised Kayak has this company as an option. These people are con artists. Complete scam!
1.9 Horrible9 Aug. 2021
Complete rip off. Was forced to pay $27 a day insurance for a $32 a day rental car