Car Hire Columbus

Cons: Give the staff help, many cars were damaged and not able to be used. Severe customers had to wait for. Vars to be returned. I had the choice between a Ford Fiesta with no access, or a Mitsubishi with a cracked windshield, or another car with no registration sticker. Ridiculous that I paid for a safe, clean damage free vehicle, but get this choice, with no discount. I travel a lot but my days of using enterprise are likely over.

Cons: the car did not have oil change done and it was due very early in our trip.

Cons: A previous costumer had smoked in the car

Cons: I recently traveled from Orlando, Florida to Columbus, OH. I approached the Enterprise airport location rental counter only to experience a cold, uncaring customer service rep. The gentleman was less than welcoming. Initially he was unable to find my reservation. When I showed him the printed confirmation sheet he looked at the paper and commented "well duh! I see your problem, your at the wrong location" I asked him him then if there was anyway I could get a rental from the Columbus Airport location. He glanced at his screen and said "No". Knowing that I had just arrived at the airport and that the other Enterprise locations were already closed, he showed no concern, no care and exhibited rude and unprofessional customer service. He exhibited no effort to help me. I told him thank your for his help, which was little to nothing in reality and said I would check with Hertz. He said ok and picked up his cell phone and began scrolling through what I could only imagine was Facebook or Tinder. The Hertz customer service rep welcomed me warmly, obtained an upgraded vehicle from what my Enterprise rental would have been all at a lower price. Hertz was fast, efficient and exhibited professional customer service. Based on my experience with your customer service rep at the Columbus, OH airport location I will never use Enterprise Rental again for any services. The clerk was rude and showed no concern for my issue nor did he try to rectify and correct the problem. I certainly hope he found a date on Tinder as he seemed more concern with his cell phone than keeping a customer.

Cons: I declined insurance at office because I had purchased it online, but was charged for it anyway. I brought this up immediately and was told it would be taken care of. It took 2 weeks and 3 phone calls before it was

Cons: The ride was just OK not what I would expect from a mid size vehicle. I did not like the visibility hard to check the right rear for vehicles when changing lanes.

Cons: Worst service ever will never use again they call you back at last minute tell me they have nothing to offer other then small car well 3 kids and a wife dont work in a match box car had to book with another company

Cons: The rep was rude, apparently their prices have increased, and you no longer have the choice of selecting your own vehicle. If you want to switch to another vehicle in the same category, that will change the price of the rental agreement.

Cons: At return, there was just one man working. I asked for a receipt (as I have to turn in printed receipts for expenses and was hoping to drop in the MAIL before my international flight. He said he couldn't do it and walked off mumbling something. As i was unloading the car (I carry a lot of equipment with me when I travel) he returned, asked for my contract and wrote FULL on it (I had left the gas receipt on the dashboard). I told him the contract had "estimated cost" and was not acceptable to my employer, he instructed me to go to desk to get a printed copy. Keep in mind, I have A LOT of stuff, and I'm scurrying to make a 7:00 AM international flight. I am also the only one in the parking garage besides him at 5:00 AM. He made no offer to help me retrieve a carrier, to call the desk to have the receipt prepared, and was not carrying the typical handheld ticket printer every car rental company uses for return ease. The woman at the desk asked me why I needed a receipt and had an unfriendly disposition about being bothered, as typing the information into the computer there seemed to be a deliberate method of slowly and angrily tapping the keys, then reading the screen with a pinched-up facial expression. She demanded a receipt (despite the gate agent's scribble that the tank was full) and then typed in a whole lot more information. Returning a car has never been so complicated, and as the lasting impression of Dollar, an unfortunate portrayal for the company.

Cons: The airport counter had no idea where their vehicles were. Or if they had enough. On this day they were severely lacking inventory.

Cons: Would have been helpful to have someone go over the vehicle with me. Just to check that there are a few scratches here or not. Would have been good to have someone make sure I know how to use the car, since options are located different places in different vehicles.

Cons: I didn't like learning of all the hidden fees that doubled the end cost of renting a car.

Cons: COMPLETELY unfriendly counter service. Trying to rent me an Economy car when I paid for a Compact, and saying there was no difference

Cons: N/A

Cons: I had a long trip and the car wasn't great on the highway. It was a bit too small and had terrible pick-up. I also paid twice as much as was listed on kayak.

Cons: Nothing. There was nothing not to like.

Cons: nothing

Cons: Nothing

Cons: The woman at the desk had a whole lot of attitude. Unacceptable.

Cons: Wish it was faster to do paperwork took too long at desk

Cons: Cancelled my reservation since I didn't pick up within 1hr. window. Reservation made using West Coast time which they claimed was East Coast. Had to re-enter whole reservation. Busy so took nearly an hour. On return tried to overcharge me $190 for gas claiming empty tank. I had filled up <2miles from drop off. Attendant didn't know how to issue receipt. Had to wait till they found supervisor in office to find out how much they overcharged. One word of advice -DON'T

Cons: Dirty vehicle

Cons: Over 1 hrs to get car out of garage....

Cons: A car rear-ended me. I had to wait two hours for a tow truck to come from Budget. When the tow truck came it broke down and I then had to wait another two hours. Budget refused to send me a new car. Never renting with them again.

Cons: We run into problems at pick up and check out each time we use budget. The line is always long because the rep. seems to not know what they are doing or having side bar conversations. On top of that when we check out we always want to use another form of payment. Well, this time we wanted to split the payment between 2 cards. It took 10-15 min just for the rep to figure it out, after asking another rep. Then he swiped both cards and turns out they weren't even charged, the original credit card was charged, plus 2 other very higher pending charges that have not dropped yet as of today, he assured it was going to process correctly. It would be nice if budget was a lot smoother like Enterprise.

Cons: Rental agent accidentally charged me much higher price than in the reservation. He corrected his mistake when I pointed it out to him. Bringing a printout of the reservation was helpful.

Cons: Agent tried to talk me into bigger car, extras. Didn't tell me contract in brochure. Couldn't get out of garage not only held me up, but also the unfortunate cars behind me. The car only had 3/4 tank of gas, but I did return it full. Thought tacked on charges were a little high. Might want to inquire into those when making reservation.

Cons: I had an additional $120 charges I was unaware of and a simple road trip from a Thursday to a Sunday turned into something that I will probably ask for the final number first... Otherwise easy but not worth the $$

Cons: Turns out it wasn't at no cost. When I returned the car, they charged me an extra $100 for a vehicle I didn't even want to begin with. I was told the car I wanted was buried in the back, so it would easier if I just took the nicer one. Also, they have an 800% mark up on fuel. I get that it's always more if you don't fill up yourself, but when fuel is $1.50/gal and you're charging $9.80... maybe a little excessive I'll never rent from Budget again

Cons: The original invoice the customer service woman gave me was over twice my quote from Kayak. Then her boss came out to fix it and said "This happens when you book through third party sites" and acted like it was a big hassle to fix my issue. They did not provide clear instructions about the rental return process.

Cons: Pickup took over 30 minutes. Car wasn't ready / available, even though I came at the time stated in reservation.

Cons: The location is dicey. My cab driver who dropped me off asked me twice if I was sure I had the right location and didn't want to let me out of the car! There is no sign and it looked like I was being dropped off at an abandoned garage.

Cons: Off site counter closed 5 minutes before flight landed. Hertz charges $300 more for airport counter pickup.

Cons: I couldn't keep my personal car there on site because they close the gates.

Cons: There were a LOT of fees added on after the fact. I was quoted $173 on Kayak but the rental ended up being over $270.

Cons: The location is very unusual and somewhat difficult to find.

Cons: I do not appreciate the fact that I was charged an additional day of rental. This is an error. I will be calling your corporate hq to have the erroneous charges removed from my account.

Cons: I called to change my reservation to pick it up about 7 hours before I originally wanted to and was told there would be no issue. I talked to 3 customer service people who were clueless and basically said I couldn't, or said the price would be totally different, before being connected to the guy behind the desk at the location I was picking up at. This guy understood what I wanted, made the change and charged me less than the others said I'd be paying! Train your customer service people to match your front desk people and you'll be much better off.

Cons: The windshield wipers were old and did not work well. We paid an additional $100 over the contract since we picked the car up at the airport.

Cons: A 1/2 full soda bottle, empty bag from taco bell, gummy worms, and miscellaneous trash was in this vehicle. Windshield wiper blades needed replaced. Upholstery was filthy.

Cons: The Kayak price did not match the price we ended up paying. There was mandatory insurance that cost about $70 that we weren't expecting to pay. I wish these charges had been made clear.

Cons: There was some obvious cleaning needed of the steering wheel and the bottom center of the windshield was a haze where the cleaners never quite reach when cleaning. What irked me the most was I prepaid $9 per day for insurance only to find out that it didn't cover everything. I would have to pay another $7 per day for loss of use of vehicle coverage if it were in an accident. The $7 is a ripoff charge.

Cons: 1. The guy at the counter seemed more interested in flirting with the girl ahead of me than extending any real customer service. 2. There was a dent in the front fender which we did not see until we stopped 30 minutes down the road. I immediately took pictures with my phone and called Thrifty's 800 number to report this damage. The gentleman was nice and thanked me for reporting it. I wanted him to know I would not be held responsible for this damage and that no one at the pick up site ever inspected the car before we drove away. 3. When we returned the car I mentioned the damage to the guy at the drop off site and he said, "Yes, I saw that." I explained that it was there when we first got the car, that I took pictures and that I called Thrifty's headquarters to register the complaint. He said it was MY responsibility to inspect the car before taking it off the lot not the agent's! Seriously? I told him I would not be held responsible and he just looked at me with a stupid smile and said the company would be contacting me about the damage. 4. The car reeked of cigarette smoke so their "No smoking" policy obviously is a joke.

Cons: The interior of the vehicle which includes the passenger seat & rear seat were absolutely filthy and the rear seat cup holder had some type of sticky substance inside of it...ill will never rent from thrifty!!!

Cons: returned car early and found out there was a fee for that.

Cons: Wait to pick up car was nearly an hour, one customer service rep was distracted catching up with a friend

Cons: Well lets see...the fact that i had a reservation for the car and srove all the way to the airport early to pick it up and the counter was closed so hax to go up to the carport which is fine..then saw a line out the door walked up and was approached by a rude worker telling me to leave bc they were out of cars. The whole airport was out of cars on a tuesday. Then i asked what abt the people with reservations and told that they only had 6 cars left and it was firat come first serve. Why do i bother reserving then? Why wouldnt you take care of the people with reservations first?! Then give the other cars to the people who wwre walk ins. I asked this and the guy told me he just works there and they are told to give them out as people walk in reservation or not. So bc of this my girlfriend had no way of getting to Michigan the next day for her grandfathers funeral and was devestated. Thanks for nothing!

Cons: When discussing insurance, they offered a false dichotomy of either maximum insurance or basic insurance. No insurance wasn't even mentioned as an option. I foolishly asked for the most basic option, thinking that would be without additional cost, only to find they had actually given me a basic insurance option and not no insurance. Ended up having to pay nearly double the estimate. In the future I will absolutely have to clarify exactly what they try to add on.

Cons: Long line at pickup. Agents seemed distracted.

Cons: The car was given to me very dirty. When I called to submit a dispute, I never received a follow up. When I returned the car, the person was not even aware of what happened ans didnt even do anything to hear my complain. He just sent me to an office so I can complain. It was not about complaining but the perception that is given to customers about not cleaning their main products

Cons: My car had a terrible odor. Would. It go away.

Cons: People at the counter were very rude and disrespectful. Originally told me I could use a debit card on file. Then that was denied once I arrived and tried to. Then swipe my credit card over and over saying it wouldn't read. Which locked the card out. I never got my rental. The attendants at the counter told me my brother could come out his credit card on file and use my reservation and I pay an additional 13.99 a day. Which I was fine with. Once my brother got there they said that they never said he could use my reservation and tried to charge double. I will never use Avis again

Cons: I had originally booked at the Columbus, OH airports but it booked in different location. It was not at all a good experience..

Cons: Picking up the car was an ordeal. Flight got in late at night and I stood at the counter for 20 minutes while someone typed in all my info by hand... then I had to go to another counter on another floor to actually get the car. Took way too long, especially when I easily could have completed all this online earlier.

Cons: The car did have an odor on the inside that was not enjoyable. I understand they check them quickly and probably would not notice it at that time.

Cons: Really all went smoothly-nothing to complain about.