2.0 Mediocre19 Jun. 2019
I made my reservation, received my confirmation. I go to pick up the car, stand in line for 30 minutes, only to be told they don't have any cars! The rep very nonchalantly advised she doesn't know why reservations are still being allowed to be made when there are no cars and there won't be any.
3.6 Mediocre7 Mar. 2019
I was told i would be getting a SUV of the size approximate to Grand Cherokee. I recieved a small SUV ( equinox) that was NOT awd or 4x4 which is what i was needing ( trip north.) When i arrived they didnt have that vehicle ready and i had to wait over an hour to get my vehicle, making me late.
6.8 Good21 Aug. 2018
Room for improvementThe Honda Civic drove good; had good gas mileage , and overall, performed as expectedThe driver and passenger seats were hard as a rock ( I understand that the rental company can’t do much about hard seats ). The airport representative had the personality of a dead fish
2.0 Mediocre25 Jul. 2018
we didn't get the car, they accepted our Visa/debit card for the reservation, however, after driving 35 miles out of our way to the airport to pickup in our motor home & showing multiple ID, including Cash, they don't accept cash nor debit card ! We have credit card, forgot to bring new one in wallet, we had the expired one. This is not stated on their website anywhere, since when is cash or Debit/ Visa not good? It isn't like they cannot obtain $ instantly, nor bill for more. Very frustrating. will never rent from them again !
10.0 Excellent2 Jun. 2018
Mostly everythingOnly the self service didn’t work properly
4.0 Okay31 Dec. 2017
No wiper fluid, smelled like smokeComfy interiorI was stuck driving through a winter snowstorm with absolutely no windshield wiper fluid. This was very dangerous
10.0 Excellent22 Dec. 2017
Warm reception in cold climateThe entire experience was great. From the driver to getting my car. Then returning the car was very easy and your staff was fantastic! Will definitely rent from you again.
10.0 Excellent10 Dec. 2017
4.0 Okay27 Oct. 2017
The car was only a short walk from rental desk.The inside of car was dirty and smelled like cigarette smoke. The inside windows hadn't been cleaned in sometime. Lack of of attention to details. The rental clerk seemed somewhat aloof and it appeared he would have been more comfortable working in a position of not having to deal with the public.
8.4 Excellent27 Oct. 2017
I do not like carrying two keys ! They are even held together with a wire cable. Way to big, bulky.