Cons: The address is to the hotel not the convention center so we went to the wrong place. Directions and signage are not clear in the garage, I got to the desk at 6:05 and no one ever was there and another women was trying to pick up her car and one women came out and said everyone had just left, I gave her the key and ticket with the mileage and space number, and hoped she was going to log it as returned. Not good customerror service.
19 Jun 2017
Will not use Hertz again
Cons: The service was awful. The pick up sight closed at 6 pm. Flight was delayed by an hour due to weather. So I missed the pick up time by 30 minutes. When I tried to get help that night, I got routed to a reservation center that said she could do nothing to help me but would be glad to book another reservation for now one day less at $300 more. I decided to go to the pick up sight next AM to talk with a customer rep face to face and was told by the gentleman that it was " above his pay grade" to help me with either reinstating the original reservation or with refunding what I had prepaid. I finally decided it was easier and cheaper to make a different reservation with a different company for less than 1/2 the price. And this was for a rental period longer than 2 weeks.