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The entire process was excellent! The economy sits are a bit snug so I'll have to be sure to purchase premier or business class next time but, other than that, food, service, attendants were exceptional. Gate agents and ticket agents too!

Can you please process refund. Mum died and dad went to Pakistan to bury her after cancelling flight.

Short flight so no entertainment, turbulence so no food service - overall flight as expected

All was good, the only thing was it didn't run on time.

Great meal. Best seats ever! They need to teach other airlines how to do that.

Overall excellent but the Captain kept the seat belt sign on for far too long, especially at the beginning and end of the flight. It was 2 hours after take-off before the crew were able to start the service (on an 11 hour night flight, reducing our sleeping time) and the seat belt sign on went on during breakfast (90 mins before landing) and was not turned off again until we landed. This made for an uncomfortable journey of trying to limit fluid intake because it was unclear when the toilets would be available for use.

The staff and crew on board were excellent. Business class however, was very weird. I thought we would have individual pods, but the way it was set up was unexpected. Not very private and If you wanted to lay down, you had to have an entire bed made up for you by the crew, rather than how Delta one works where you could just lie down whenever you feel like it. It was a 16 hour flight. I chose not to have my bed made, and that turned out to be a good idea because everybody who had their bed made had to wait for the crew to roll up their mattresses. So strange!

Crew were pleasant, happy to be there and were a joy to be around. Entire operation was professional, well thought out and ran like a Swiss clock.

Couldn’t request a vegan meal somehow but I noticed other people getting them

United flight from SFO to PDX was cancelled. I will ask for a refund. Had to book on Alaska

Don't irreparably damage my luggage, don't stand around talking in the kitchen area of the plane when a passenger is waiting to speak to you, don't run out of a meal selection so have me end up eating bread for dinner. Lastly, regarding the code-share flight from DFW to JFK....STOP PARTNERING WITH AMERICAN AIRLINES - THEY ARE THE WORST AIRLINE IN THE WORLD! The delay, followed by another delay, followed by disorganized boarding, followed by stale snacks fit for a rodent, followed by a pilot who literally slammed the plane onto the runway when landing causing quite some concern among the passengers.

Too many passengers are bringing on too many large items as part of carry on baggage where it should be checked in. This is not the fault of Qantas but the stupid mindset passengers have now about trying to bring anything and everything on as carry on luggage where it should be checked in.

Better than expected, normally I don't use this airline because they are too expensive for me, but if you can afford it, good on you, you won't regret it. Regards.

Plane a little late departing, but not an issue. The pilots humour when he said “I will try to make up some time…. I know a few short cuts to Adelaide” made the passengers chuckle. This is what makes Qantas “Australian”.

I have never had a problem with flying Qantas, so this flight was the same as any other.

After British Airways cancelled my London to Sydney and Virgin Australia refused to refund, there was no ways I would try Virgin Australia again, so it was Qantas - what a good flight experience. So much easier to get off an international flight and get a local flight without having to add extra amounts for baggage

The flight was delayed by 1.5 hours and most of the flights bags were not on the flight. Have also had no communication from QANTAS

I was thrilled with the bottle of water, blanket, pillow, earphones, and little packet of toothbrush, toothpaste, earplugs. I was very satisfied with the meals and snacks and drinks. I alao was very grateful to have a seat that backs up against the lavatory, as it made it very easy to get to the bathroom without being jumped in line, as so often happens in the airplane. Of course that was just a random strike of luck, but it really made a difference.

Food was great. Customer Service not so much! Flight Delays.

The plane was delayed about 3 hours so anything else is immaterial

I'll never transit from international through Sydney with Virgin until they improve the domestic transfer system. It's ridiculous that you have to take oversize baggage to the transfer desk to get it activated then struggle onto the shuttle bus (carrying a 25kg, 2m long ski bag and carry-on - along with about 6 others in the same situation) then negotiate the terminal and queue to put it onto the oversize receival bag drop.

For a red eye flight it is pretty uncomfortable. They provide nothing in the way of pillows, etc.

2 hrs + delay! Times kept changing, Onboard menu was half depleted, Entertainment wifi was N/A Overall very frustrating flight and I never slate Virgin.

Virgin Australia passed this flight onto Alliance, so my rating and comments are based on my experience with crew, aircraft and available options. Alliance only offers drinks which consisted of tea, coffee and water, free of charge. There was no on board entertainment. The aircraft seating although narrow accommodated my 6 foot 2 body with little discomfort.

When the flight is full out would be good to allow the use of the front toilet as well as the rear. Otherwise it was an uneventful flight.

When I made the booking I was not aware I had to book our checked baggage separately. As we had no checked luggage booking, I had to pay A$120 per bag (total 2 bags) so you can imagine I was not pleased. I am an experienced traveller so something needs to be done to improve the booking app,

Toasties not available (only GF option). Hot drinks not able to be served No usb charging port

Flight departed in time and arrived on time, no issues at all.

Boarding took place at the front and back. Weight of luggage was unclear and cost an arm and a leg.

The flight between Canberra and Coolongatta passed very quickly and was comfortable. The crew were very efficient and helpful. The boarding process is a bit slow and not done by rows. Overall, Virgin does a fairly good job.

The ground crew in Houston were not friendly. The security staff were very rude and reflected an attitude of superiority with rude remarks.

The flight attendant was very kind and offered my son a snack for free.

We fly to Ecuador frequently. Checking in is usually a hassle because most United agents take some time before they can verify that my passport doesn't require a visa to Ecuador. This time the process was even longer due to the cyber attack. But she was really nice to us. So glad we brought plenty of snacks to supplement the 3 flights from SEA to GYE.

United service is way below par when compared with other airlines like JAL, ANA, or EVA on the same route especially for business class.

Didn't make it dir to delays - no support from United staff

The flight from QRO to IAH had some turbulence on the way up and again a lot of turbulence when landing.

Two hour flight delay, it was awful and loss of sleep.

Lunch/dinner was OK, the snack before landing in Houston was not good. A simple sandwich would have been better.

-The cabin was ice cold - When we arrived in Houston there was no gate available -We had to wait 90 minutes for our luggage to arrive.. In the future I will avoid flying with Air Canada at at costs

Nothing they cancelled my connection and couldn't get me on a flight for 3 more days

United did not permit online check-in from home as document scans were not getting uploaded. This should be fixed their app

Cancelled flight had to fight for a hotel voucher and lost my upgrade. Not great business.

Our flight was delayed by almost 1 hour, and this negatively impacted our experience. Everything else was OK.

dont advertise liquor drinks you don't have. begin flight on time. instead of an hour LATE. OVERHEAD BINS ARE TOO SMALL TO FIT STANDARD CARRY ONS

Ok, a very small soda in a small glass was all that was served. Pitiful. Comfort seat was not, no legroom at all would not recommend comfort class, not worth the extra.

terrible delay then had to change planes then delay again

Flying Air Canada was pleasant and enjoyable. The United portion was lacking.

we missed the flight because the preceding one was late. air canada said that because it was caused by air traffic control they would not put us up in a hotel, so since the next flight we could get anywhere near where we live is to san francisco tomorrow morning, two senior citizens are having to spend tonight in the food court at vancouver airport. NOT HAPPY.

5 day of cancellations and errors. Several days due to weather and several due to broken planes. Nightmare

The baggage handlers at Toronto did not load anyone's baggage onto the jet. We sat at the carousel in Pittsburgh for a half hour before anyone told us.