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Pros: Crew made the very long flight comfortable and kept me informed.

Cons: Everything went very well.

Pros: Crew was good, seat was tight.

Cons: Was sitting next to a drunk guy, but was Ok, he slept most of the way. Police and paramedics met him at arrival. Caused some delays. Not Virgin's fault.

Pros: Crew was friendly!

Cons: Seats not too comfortable but okay. Crew checking the boarding pass if you are already on board is a nuisance!

Pros: The price and ease of use to buy the tickets were amazing.

Cons: I bought travel insurance to ensure that if anything came up, the trip would be covered. Because of the fire in Australia and my asthma, my doctor recommended I no longer go on the trip. With my doctor's note, we were able to get a full refund on our airBnB rentals, but not on our flights. Turns out the travel insurance doesn't cover natural disasters and pre-existing conditions. It only covered if I got a disease right now and my doctor said I couldn't travel now. When we bought the tickets, the fires weren't drastically destroying much of the country's landscape and the air quality. I was still able to cancel the trip, but I only got $358 back from my $758 travel payment, and it cost me $100 processing fee. I pretty much only got $258 back. I also paid $50 for travel insurance that didn't really cover anything. I don't think I'm ever going to buy travel insurance ever again. It is what it is, and my health is more important than money...but still...

Cons: Everything was really nice. The snacks were good. I don’t know if there are excellent t snacks but very good.

Pros: The atl to bwi leg was not great. No inflight entertainment and the aircraft looked old.

Cons: A newer aircraft that doesn't show its age would be nice

Cons: I dont know WHY Delta changed my flight with ALIITALIA, but, DON'T DO IT DELTA. The check in process took an hour, not talking about the line, the ACTUAL checkin at the counter. I couldn't complete my web checkin at the AliItalia web site. Landed in JFK, still sucks as an airport, nobody helps, nobody explains anything, very poor signs and instructions, Global Entry kiosk are hard to spot. My connection ticket didn't have the TSA/PRECHECK legend, went to AliItalia counter, the lady at AliItalia barely said anything when I asked for help with that, her immediate answer was to disengage and sent me to another terminal "to talk to Delta". She didn't explain or didn't want to give an explanation until I started to act as an already 9hr30min flight frustrated customer in a very old, very poor plane with poor food service. Again, I bought an over $1,000 ticket with DELTA, NOT ALIITALIA, if Delta send people with their "partners" at least make sure that they are taken care of properly.

Cons: I had a flight with a connection starting at 6 PM on a Monday. At 5 AM the day of the flight I received notification that the first flight would be delayed, making connection impossible, I was prompted to select another flight to arrive to my destination. I chose a flight with a connection staring at 7 PM. Upon getting on the first flight we began to prepare for takeoff. After about 30 minutes the pilot notified us that we would be delayed 40 minutes because we had nowhere to land at my connection airport. I realized at that point that I would possibly miss my connection, which was scheduled at 10:20 PM. However, I did arrive at the connection airport around 9:40 PM which would have given just enough time to arrive at the connection gate. Unfortunately, upon arrival to the connection airport the pilot informed us that we would have no gate to de-board the plane. The pilot stated that all connections "were aware of our delay" and gave us the gates for each connection. I got off the plane at 10:15 PM and ran to my connection gate arriving exactly at 10:20. The gate attendants informed me that my flight had left, my bags were on the way to my destination city and that I would need to spend the night in the connection city. The attendants, appeared disinterested and impolite but upon prompting provided us with a hotel voucher for the night. The next day we arrived at the airport 2 hours before boarding and waited at the gate. When it was near the time for departure we were informed that the plane had been downgraded and requests were made for some to give up their seats for a later flight or check carryon bags to make room for other passengers. While some lined up to give up their seats and bags, those who chose to remain on the original flight were forced to wait before boarding the plane. We were then told that we would have to wait until the pilot and crew arrived before boarding. Scheduled departure time was 5:46 PM but the time got pushed back until we boarded around 6:30, departure was rescheduled to 6:50 PM. We boarded the plane and waited for departure but a few minutes later the pilot informed us that "he just got here" and that there were mechanical problems that would cause further delay. After an hour we were informed that the plane was not able to fly and instructed to go to another gate for another plane. Departure time got rescheduled to 8:30 PM. The plane departed after 9 PM and arrived at 10:30 PM for a 5:46 PM scheduled departure.

Cons: Everything

Pros: The seat was awesome and crew members were magnificent

Cons: Quality of snacks Quality of in flight entertainment still very poor

Pros: Crew was professional and flight was excellent. Seats were uncomfortable as expected and tight. Cracker was good but I don’t like yogurt.

Cons: WAS NEVER ABLE TO CONNECT TO WIFI. Seats could be plusher.

Cons: Very comfy seats! Quick boarding process. Nice flight

Pros: Crew very very slow serving meal.

Cons: Quality of snacks Quality of in flight entertainment still very poor

Pros: Virgin Australia is the best! From the boarding crew to in flight service, everything was above and beyond.

Cons: Everything was perfect.

Cons: Everything was really nice. The snacks were good. I don’t know if there are excellent t snacks but very good.

Pros: Great crew.

Cons: Entertainment system malfunctioned constantly

Pros: The flight crew could have been more attentive. Jackets and coats were not collected during preboarding until last minute, by then I had already put mine away.

Cons: No food was offered, short flight though, that’s okay, but the crew definitely could have been more attentive to the first class passengers.

Pros: Ok

Cons: So uncomfortable with tiny seats

Pros: Crew was nice. Seats were ok. Paid for extra leg room but was not helpful. Wanted to upgrade to business class but they were not ready to negotiate. They had empty seats but wanted fill price. Their loss..

Cons: Better food choice. Sets more comfortable. Offer better price for upgrades.

Pros: The crew was amazing

Cons: Quality of snacks Quality of in flight entertainment still very poor

Cons: great water service

Pros: The crew did well checking up on everyone regularly and the plane was comfortable.

Cons: The meal was not very good. I would have really appreciated a small snack or desert also. The crew also seemed easily irritated at times.

Pros: No complaints, relatively spacious economy seats

Cons: Food was nothing to write home about

Pros: Crew made the very long flight comfortable and kept me informed.

Cons: Everything went very well.

Cons: Everything

Pros: Crew were excellent

Cons: The entertainment screen was hard to interact with.

Cons: Way cramped

Pros: Good comfort service

Cons: Hour and half taking off, many seats were unusable because of a chute malfunction

Pros: Smooth flight

Cons: Better informed available for self serve in back

Cons: Lounge is disorganised with bad coffee

Cons: A bigger, more comfortable aircraft

Pros: Business class seats require improvement

Pros: Same old mediocre service a bit like catching a bus really very mundane

Cons: Food and entertainment

Cons: Announce the app download well before boarding so that I can get it. I never had a chance

Pros: The jumbo-ness of the craft. I felt kind of like being on a cruise ship - which is good! The attendants were terrific.

Cons: Overhead light kind of spilled over to my neighbor's seat (me being in the outer aisle chair) even after being adjusted as much out as possible. Not a problem if my neighbor had one of those sleep masks...

Cons: Bag drop was a mess in flight was great

Pros: The service was great

Cons: No plugs for laptops, 14 hour flight and no way to work is terrible, luggage took to long to come out and made it so I missed the connecting flight, have to stay at the airport for 5 extra hours - and terrible service with dealing with it and getting my family on the next flight -

Pros: Crew were excellent

Cons: The entertainment screen was hard to interact with.

Pros: Great crew, food, lots of free wine

Cons: Nothin

Pros: Crew very good

Cons: Aircraft are very dated

Pros: Great crew & nice meals.

Cons: The touchscreen menu icons does not seem to be working as you have to keep tapping the function tabs so many times. This is wasting a lot of time.

Pros: Plane was clean

Cons: Security check in needs to be more efficient Plane ran out of food before I could purchase Even water has to be purchased Flight was late

Pros: Good comfort service

Cons: Hour and half taking off, many seats were unusable because of a chute malfunction

Pros: Pretty much self serving at the back of the plane ( like it)

Cons: Those seats were not comfortable; each row was too narrow, felt like a Sardine fish packed in the can. After back home, swear not fly with Qantas again.

Pros: Aircraft and crew service was excellent. Seats were not too comfortable

Cons: More leg room would have been nice for 14+ hours flight

Pros: Crew was professional and flight was excellent. Seats were uncomfortable as expected and tight. Cracker was good but I don’t like yogurt.

Cons: WAS NEVER ABLE TO CONNECT TO WIFI. Seats could be plusher.

Pros: The crew did well checking up on everyone regularly and the plane was comfortable.

Cons: The meal was not very good. I would have really appreciated a small snack or desert also. The crew also seemed easily irritated at times.

Pros: The booking process was incompetent One could not stand next to ones seat in bus. class. The toilets were poorly designed. Food was poor

Cons: Lounge is disorganised with bad coffee