Pros: Manager is super friendly. The location is convenient.
Cons: I dropped off after hours and wasn’t 100% sure what to do.
Pros: It was fast and easy.
Cons: Everything was great!
Pros: The car was the worst rental I have ever had.
Cons: The car was dirty when I picked it up. It had a very bad odor. Trash was left in the car and in the trunk. I had to pull over and clean the bugs off of the windshield. The passenger window would not seal and made a loud noise the whole trip.
Pros: Easy process to rent
Cons: Wasn't totally clear on after hours return process
Will not use Hertz again
Cons: The service was awful. The pick up sight closed at 6 pm. Flight was delayed by an hour due to weather. So I missed the pick up time by 30 minutes. When I tried to get help that night, I got routed to a reservation center that said she could do nothing to help me but would be glad to book another reservation for now one day less at $300 more. I decided to go to the pick up sight next AM to talk with a customer rep face to face and was told by the gentleman that it was " above his pay grade" to help me with either reinstating the original reservation or with refunding what I had prepaid. I finally decided it was easier and cheaper to make a different reservation with a different company for less than 1/2 the price. And this was for a rental period longer than 2 weeks.
Pros: Car was some what comfortable
Cons: The address is to the hotel not the convention center so we went to the wrong place. Directions and signage are not clear in the garage, I got to the desk at 6:05 and no one ever was there and another women was trying to pick up her car and one women came out and said everyone had just left, I gave her the key and ticket with the mileage and space number, and hoped she was going to log it as returned. Not good customerror service.
Where can I find Hertz hire cars in Grapevine?
Address1501 Gaylord Trail
|Monday||08:00 - 18:00|
|Tuesday||08:00 - 18:00|
|Wednesday||08:00 - 18:00|
|Thursday||08:00 - 18:00|
|Friday||08:00 - 18:00|
|Saturday||09:00 - 12:00|
Phone+1 817 778 1490
FAQs about hiring a car from Hertz in Grapevine
How many car hire locations does Hertz have in Grapevine?
Hertz has 1 car hire location in Grapevine. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Dallas/Fort Worth airport (DFW)?
Does Hertz offer shuttle or airport pick-up services from Dallas/Fort Worth airport (DFW)?