2.0
When we arrived at the rental counter we were told no cars were available despite our reservation. The Dollar rep told us we should have rented through them and not Kayak. We then tried to cancel the reservation by calling the customer service number on our Kayak reservation but it was an endless blame loop of the Dollar rep saying they hadnt heard from the Kayak rep who had said he had spoken with them on the phone. We eventually got the vehicle 45 minutes later. I was also charged an extra $89 for the rental by Dollar which we will be disputing through Kayak. Disappointing and not organized to say the least.Reviewed 14 Nov 2023
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2.0
They didnt have cars available. So i didnt get a car :( no one didReviewed 21 Oct 2023
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1.9
We never got a car because they ran out. We waited in line over an 1 1/2 hours and never even made it to the counter. Awful awful experience. We went with another rental company despite the increased cost so we could actually GET a car.Reviewed 6 July 2021
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1.9
the lines to pick up the car took 50 minutes. I do not recommend Doller for rental. Also, took 23 minutes to get thru the check out in the car lot. only one person checking the cars out.Reviewed 24 June 2021
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1.9
Could not even get my car due to 2 or 3 hour line in DFW rental car center....DO NOT RENT FROM DOLLARReviewed 24 June 2021
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10.0
Pros:Got a same-day car at the beginning of Memorial Day weekend. I thought that would have been impossible.Cons:The up-sells on insurance were annoying. I didn't feel like I could make an informed choice.Reviewed 1 June 2021
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10.0
Pros:the staff worked efficiently! drop off was surprisingly quick and easy!Cons:i did find a wrapper in the car for some donuts, so being a little more thorough with cleaning and making sure all trash is out of the car before the next guest arrives.Reviewed 1 June 2021
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2.0
Cons:Terrible has over of car. No inspection as car had previously undocumented body damage. 3 hour wait to pick up car at dfwReviewed 30 May 2021
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2.0
Pros:Service at Dollar was terrible, +2 hrs waiting for the car, the car below spec against my reservation and additional cost over 60% from the original cost. There is an abusive situation because you need a car quickly to join work meetings.Cons:Be clear about additional cost, insurance and fees. Get enough cars for the confirmed reservations.Reviewed 30 May 2021
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2.0
Pros:Drop off as the way part. It took 2 hours in line to pick up my reservation.Cons:Staff more people so customers don't have to wait hours in line for pickupReviewed 24 May 2021
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2.0
Pros:Car was cleanCons:Pick up was terrible; there were no cars and I had to wait an hour for it. Then PSI tire alarm went off and slowly the air went out of one tire,Reviewed 20 May 2021
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2.0
Pros:Kids work here. No cars were available, it was 2 hour wait. Tried to 'upgrade' me to a pick up. Are you kidding me? Gave me a receipt for 265.00 but charged card 266 They suck as do all companies. Covid should have taught them betterReviewed 17 May 2021
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