Book Payless car rentals at Dallas/Fort Worth Airport

Reviews

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Traveller rating

Excellent

20

Good

7

Okay

9

Mediocre

23

Poor

0

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car was cleancar smelled

get the carcar was dirty

car availableeven though

great pricegreat value

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customer service

2.0

Cons:Customer service is minus 5 no one wants to do there job or Help anyone. Sad individuals workingReviewed 29 Jan. 2021

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2.0

Pros:NothingCons:EverythingReviewed 27 Jun. 2020

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4.0

Cons:The claim I hadn’t filled the car up and then the rep walking away from me. When in fact I had filled the car up less than a mile from the drop off. Also being charged a whole extra day for bringing it back 2 hours late.Reviewed 5 Oct. 2020

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4.4

Cons:It took two hours to pick up a car due to waiting in line. Poor service with poor attitudes. Avis, budget and pales need to be betterReviewed 6 Oct. 2020

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2.8

Pros:NothingCons:There were no cars available and there was nobody at the desk to say soReviewed 9 Sep. 2020

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10.0

Cons:They were fast and niceReviewed 27 Feb. 2021

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2.0

Cons:The desk was closed. The line for Avis was over an hour long. Had to rent from another company. Terrible!Reviewed 4 Mar. 2021

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6.0

Pros:The gal at the check out booth was a pleasant surprise. Very friendly and helpful.Cons:Car was not as promised. Car was not clean on inside. Long line to get car. Unexpected charge for toll tag ($13 a day) plus unexpected $100 refundable deposit mandatory. No other choices so I felt taken advantage of. Not a great experience.Reviewed 15 Jun. 2020

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6.4

Pros:When we arrived at 9:00 pm, Payless counter (and every other counter except Avis) was closed. All customers were redirected to Avis, and there was a line with about 150 people, and only 3 Avis representatives. DFW is a major airport and this was a busy weekend, don't know why all rental agency counters would close at 9:00. Waited 2 hours in line to get my car.Cons:Counters open, plenty of agents.Reviewed 14 Oct. 2020

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4.0

Poor customer servicePros:The rental was affordable and fuel efficient.Cons:Wow where should I start. I arrived at DFW at 0700 to pickup my rental (which was my reservation time) and found the Payless counter empty. Another customer explained that an employee came by at about 0645 and said he would be right back. After waiting until 0730 am the employee final walked up. He processed the gentleman in front of me and gave no apology for being 30 minutes late. My wife asked for an upgrade when checking in or alternatively the ability to bring the vehicle back 30 minutes later on our return date and was flatly told no. The night before the return we called Payless customer service to see if we could extend the rental by an hour and a half and were told that we would be charged $150 for the extra time. Mind you the rental was only supposed to cost $50 for 3 days! I'm extremely dissatisfied with Payless Customer service. Lesson learned. I will not rent from them again.Reviewed 2 Jun. 2017

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10.0

Pros:easyReviewed 22 Mar. 2021

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4.8

Pros:Car was clean and not very oldCons:During pick up in spite of declining all additional services, they forcibly added road side assistance and gas refueling services. the front desk person said those are airport charges until I called customer service and found out the reason for additional charges were road side assistance and gas refueling charges. they are fraud rental company.i filed a complaint with customer service and they said a ticket will be raised and sent to my email address but even after 6 days I never received the ticket no. or resolution.Reviewed 19 Nov. 2016

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• How much does it cost to hire a car from Payless at Dallas/Fort Worth Airport?

  On average a hire car from Payless at Dallas/Fort Worth Airport costs $68 per day.

• What is the most popular hire car from Payless at Dallas/Fort Worth Airport?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked hire car type from Payless at Dallas/Fort Worth Airport.

• Where can I find Payless hire cars at Dallas/Fort Worth Airport?

  2424 East 38th Street is the closest Payless hire car location to Dallas/Fort Worth Airport. The telephone number for this location is +1 972 456 7939.

• Does Payless offer shuttle or airport pick-up services from Dallas/Fort Worth Airport (DFW)?

  Yes