Book Alamo car rentals at Dallas/Fort Worth Airport

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18

Good

4

Okay

2

Mediocre

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car was cleanpick up and drop

get the carstaff was friendly

car availablecustomer service

great servicegreat experience

great price

4.0

They rented me a car that broke down on day twoPros:Cleanliness of vehiclesCons:Our vehicle suffered a massive breakdown that was extremely dangerous. I was traveling on a highway at 60 mph with my children in the back when the car lurched to an almost stop and the would not go more than 30 mph while I was on a busy Dallas, TX highway. I was able to take it in and they immediately replaced it, but still it was terrifying to drive a broken down vehicle in that condition. Also, when we got to the rental agency the three different workers we encountered were very unfriendly. I know it was 6:00 am, but I was shocked at the lack of hospitality. They told us to go outside and pick a certain car, but after walking around the lot it was not there. We went back inside and instead of walking us out to help us (there was no other customers, and two people at the desk) we struggled to find the second vehicle they suggested. I would never rent from Alamo again.Reviewed 27 Dec. 2016

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5.6

Alamo engages in shady business tacticsPros:Car was clean and in good condition.Cons:Alamo refused to honor the terms of the contract that we initially established with them and for which they accepted payment (i.e. Fraud) because the reservation primary driver was not the person that paid the prepaid amount (despite that person being present, with ID and credit card used, at the time of pickup). They proceeded to establish a new reservation at a higher rate, refusing to honor the original rate (i.e. Bait & Switch) of the reservation. It took a significant amount of time with multiple customer service agents at both check-in and check-out to get them to abide by the original terms of the agreement. Very questionable business practices, I have to wonder how many other people who were not willing to go through the hassle of dealing with their byzantine customer service system have been overcharged because of this.Reviewed 23 Jun. 2017

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2.0

Pros:I arrived at the car rental center at the DFW airport. Many vendors sold out of cars upon walk up, including Alamo. Got online and checked your website. Found out Alamo had cars. Made reservation. Went to desk and asked why they did not offer any earlier and why the price had jumped significantly. Gauging at its best! I needed a car immediately. After a 30 min wait while the attendant went into the back room to “talk to his boss” he came back with a over priced economy car. Paid and left.Reviewed 3 Jun. 2021

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8.8

I dint request the extra insurancePros:I was able to pick out the car I wanted from the available carsCons:I noticed on my bill, after I got home, that I was charged for insurance that I thought I had declined when I picked up the car. I told the agent that I had my own insurance and my credit card offered the rental insurance but I got charged anyway.Reviewed 11 Sep. 2016

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8.0

Pros:Convenient and staff was friendlyCons:Did not do a pre check of vehicle with me before, they just had me pick one out.Reviewed 17 Apr. 2017

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10.0

Great servicePros:Great car for great price.Reviewed 28 Jun. 2017

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10.0

Pros:Very easy to schedule with the app. Van and paperwork ready when we arrived.Reviewed 4 Jan. 2017

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2.0

Cons:tHEY DID NOT HONOR THE QUOTE THAT I HAD BEEN GIVEN VIA INTERNET SO I HAD TO CANCEL IT.Reviewed 6 Dec. 2016

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6.0

One price on ad, another at check inPros:I paid $20 more than the advertised final price on Kayak.Cons:I paid $20 more than the advertised final price on Kayak.Reviewed 3 Nov. 2016

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7.2

Pros:Car was cleanCons:Car was older, had rattles, and little horsepowerReviewed 24 Apr. 2017

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10.0

Great customer service!Pros:I had accidentally put in the wrong days to pick up my rental so there was just a little bit of an up charge. However since it took awhile to figure out why the was an up charge they have me a free upgrade in vehicle. They were super helpful and nice. Completely willing to help me out!Reviewed 3 May 2017

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10.0

Pros:Fast and easy drop off, I appreciate them having enough employees at DFW during the holiday rush. When they saw a line forming during pick-up, additional counters were opened. Made vehicle pick up fast & efficient.Cons:Vehicle didn't include option for the local state toll tag, so using the license plate for tolls means the state will charge at a higher rate for each toll.Reviewed 26 Nov. 2016

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• How much does it cost to hire a car from Alamo at Dallas/Fort Worth Airport?

  On average a hire car from Alamo at Dallas/Fort Worth Airport costs $66 per day.

• Where can I find Alamo hire cars at Dallas/Fort Worth Airport?

  2424 E 38th Street is the closest Alamo hire car location to Dallas/Fort Worth Airport. The telephone number for this location is +1 833 635 0437.

• Does Alamo offer shuttle or airport pick-up services from Dallas/Fort Worth Airport (DFW)?

  Yes