9.2 Excellent18 Feb. 2020
Pros: The staff was friendly and easy to work with. The car was ready as soon as I arrived and was a better model than the one advertised. Though the business name is Ace Car Rental, their signs all say "Toyota Car Rental" and it looked like most (maybe all) of the cars were Toyota models.Cons: The shuttle pick-up was a little confusing as the website says to go out the airport doors and to the left, and that they come every 15 minutes. I stood outside for about 20 minutes and then called, and they told me to go to the East Arrivals door which was outside and to the right. The shuttle was already there and the driver was inside the airport, and the shuttle didn't have any markings to say it was for Ace Rental so if I hadn't called, I would never have seen them.
9.6 Excellent31 Jul. 2019
Pros: Very easy experience, solid car, and great customer service.Cons: The rental car office needed an update and repairs.
2.0 Mediocre12 Mar. 2019
Pros: Nothing I didn’t even pick up the car. Couldn’t cancel. The off airport location was trash.Cons: Everything like actually advertising it wasn’t at the airport.
10.0 Excellent21 Oct. 2018
Pros: price and staffsCons: I need to wait at airport until they send pickup for me.
10.0 Excellent12 Oct. 2018
ACE Representative & DriverPros: Excellent customer experience A++Cons: N/A
10.0 Excellent5 May 2018
Costumer service to the fullestPros: I had a great experience with ACE in Guam and Saipan. Fair priced, good vehicles and excellent customer service
4.8 Okay30 Oct. 2017
False advertisingCons: I selected a Mini Cooper or the like and got a Yaris. Would have went with a different company. The location in Guam is called Toyota rental.
10.0 Excellent5 Sep. 2017
Pros: Easy to work with.Cons: Not right at the airport.
8.0 Excellent7 Aug. 2017
Nice choice for whom will stay in Tumon (투몬 주위 호텔 묵는 다면 좋은 선택)Pros: 1) they gave me ride to pick up location.(you can arrange the time and location) 2) kind and friendly staff 3) acceptable price 4) Clean car condition 5) Korean staff available 픽업 장소까지 차로 태워줍니다. 미리 전화로 arrange 하세요 가격은 kayak.com에서 검색시 더 저렴한 차종이 나오네요 제가 빌린 Toyota Yaris ? 차량 컨디션은 나쁘지 않았습니다 한국말 하시는 staff이 있어 중요한 사항은 이해 가능 합니다 단, 발음이 아주 정확하시지는 않습니다.Cons: 1) not enough explanation for coverage insurance in Kayak. it sounds like we have to make another Insurance . since they contracted with Kayak site , they have to explain about that as well. kayak site에서 이미 pay한 알리안츠 자차 보험에 대하여 충분한 설명이 없어 또다른 보험을 반드시 들어야 하는 것같은 착각에 들게 하여 불안 하게 만들었습니다. kayak과 contact 되어 있다면 해당 내용의 차이점과 왜 들어야 하는지를 정확히 알려야 할 의무가 있다고 생각합니다.
10.0 Excellent4 Aug. 2017
Simple, Swift, and InexpensivePros: Reservation online was best rate around. Attendants quickly picked me up from the airport and got the paperwork done in a timely fashion. Car ran well and didn't burn a ton of gas.Cons: On google maps ACE car rental shows up at Guam international airport. Had I read the fine print in the email confirmation, I would have seen that it was about one mile away and would have coordinated other transportation accordingly.