Pros: Kia Soul with only 2300 mile....it was fun while it lasted!
12 Oct 2016
Cons: Dirty car as delivered.
Poor communication. The location did not know about our requested pickup delay that we called into the call center. Plus, they said they tried to call us to ask if we were still coming. They were planning to rent our car away! Very poor communications!
Cons: I rec'd a phone all the day before I was set to pick up my rental and was informed by the customer service rep that the passenger van I was to rent was not available. That was about 16 hours before I was set to embark on a weekend trip with 14 young adults, not one that was old enough to drive. We scrambled and called every other rental agency and FINALLY located a van an hour away. After some juggling, cursing and praying we managed to get the van and have an awesome weekend, no thanks to Avis. I will NEVER rent a vehicle (or anything else) from Avis. They lost a repeat customer!!