Overview

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Carlton Palace Hotel

Al Maktoum Street, Dubai 56262, United Arab Emirates
+971 4227 0000

$133+

Overall guest ratings

8.0/10 Good
based on 2,537 reviews

Review highlights

  • 8.7
  • 8.5
  • 7.6
  • 4.8

Good to know

  • Friendly service
  • Good access to airport

Nearby

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    About

    Carlton Palace Hotel is a luxurious hotel for both leisure and business travellers with an unparalleled combination of exemplary service, beautifully renovated rooms, stunning decor, international dining, central location and value for money.

    Reminiscent of an elegant era, the magnificent Baroque lobby with an imposing double staircase leads to the 212 spacious and newly refurbished rooms and suites. The rooms range from 32-250 m² and are centred around an imposing balustrade-lined Atrium with greenery encircling a fountain.

    The hotel features all the facilities of a 5-star hotel including rooftop swimming pool, spacious fitness centre with views of the city, business centre, a variety of restaurants and bars, 24-hour room service, conference and ballroom facilities as well as three floors dedicated to executive rooms and suites overlooking a classic Executive Lounge.

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    Carlton Palace Hotel

    Amenities

    • Fitness centre
    • ATM on-site
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Golf
    • Spa
    • Hot tub
    • Child pool
    • Indoor pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Smoking rooms available
    • Steam room
    • Storage available
    • Free valet parking
    • Wedding services
    • Terrace/Patio
    • Facilities for disabled guests
    • Wi-Fi
    • Free parking
    • Cable or satellite TV
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    8.0 Good
    based on 2,537 reviews
    • 8.7 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.2 "Housekeeping was great, according to 82%."
      8.8 "88% thought the service was very professional."
      7.5 "75% were happy with the room service."
      7.2 "72% said the booking process went smoothly."
    • 8.5 "Location is great."
      9.6 "Good access to the airport, said 96%."
      8.3 "Near to public transport, according to 83%."
      8.1 "81% liked the proximity to shopping."
      8.0 "Great parking, according to 80%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.2 "City centre within easy reach, said 82%."
      10.0 "100% thought parking was inexpensive."
      7.3 "73% liked the proximity to sightseeing."
    • 7.6 "Good breakfast."
    • 5.7 "Average comfort."
      5.9 "For only 59%, the noise level was all right."
    • 5.0 "Rooms are ok."
      6.1 "Only 61% said rooms were clean enough."
      5.5 "55% said the view was so-so."
    • 4.8 "Vibe wasn't good."
      1.2 "88% criticized the unstylish hotel."
    • 4.8 "Internet is poor."
      3.9 "61% said the wifi quality was bad."
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    Overall rating

    8.1 Excellent
    based on 862 reviews
    • 8.6 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      8.3 "Housekeeping was great, according to 83%."
    • 8.5 "Location is great."
      8.4 "Near to public transport, according to 84%."
      9.5 "Good access to the airport, said 95%."
      8.2 "82% liked the proximity to shopping."
      8.5 "City centre within easy reach, said 85%."
    • 7.6 "Good breakfast."
    • 6.1 "Average comfort."
      5.2 "Beds were acceptable for 52%."
      5.9 "For only 59%, the noise level was all right."
    • 5.9 "Rooms are ok."
      5.2 "Beds were acceptable for 52%."
      5.8 "Only 58% said rooms were clean enough."
    • 5.4 "Internet is average."
    • 4.8 "Vibe wasn't good."
      1.1 "89% criticized the unstylish hotel."
      5.0 "50% thought the atmosphere was somewhat friendly."
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    Overall rating

    8.1 Excellent
    based on 558 reviews
    • 8.4 "Great service."
      9.0 "90% found the staff to be very friendly."
      8.4 "Housekeeping was great, according to 84%."
    • 8.2 "Location is great."
      7.7 "Great parking, according to 77%."
      9.7 "Good access to the airport, said 97%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.5 "Good breakfast."
    • 5.3 "Average comfort."
      5.5 "For only 55%, the noise level was all right."
    • 5.0 "Vibe was decent."
      5.4 "54% thought the atmosphere was somewhat friendly."
    • 5.0 "Rooms are ok."
      6.3 "Only 63% said rooms were clean enough."
    • 4.9 "Internet is poor."
      4.2 "58% said the wifi quality was bad."
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    Overall rating

    8.0 Good
    based on 126 reviews
    • 8.8 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 8.6 "Location is great."
    • 7.5 "Good amenities."
      7.6 "76% thought the building was wonderful."
    • 7.2 "High value."
    • 4.8 "Rooms are not good."
    • 4.8 "Vibe wasn't good."
      4.8 "Unfriendly atmosphere, according to 52%."

    Overall rating

    8.0 Good
    based on 989 reviews
    • 8.7 "Great service."
      7.3 "73% said the reception staff was great."
      8.4 "Housekeeping was great, according to 84%."
      8.9 "89% thought the service was very professional."
      7.9 "79% were happy with the room service."
    • 8.0 "Location is great."
      9.6 "Good access to the airport, said 96%."
      7.9 "Near to public transport, according to 79%."
    • 7.4 "Good breakfast."
    • 6.3 "Average value."
    • 5.6 "Average comfort."
      6.1 "For only 61%, the noise level was all right."
    • 4.6 "Internet is poor."
      3.6 "64% said the wifi quality was bad."
    • 4.5 "Rooms are not good."
      4.6 "54% didn't like the uncomfortable beds."
      2.4 "76% complained about the bathroom."
      0.9 "For 91%, the rooms looked old."
      1.0 "90% thought they were poorly maintained."
      2.4 "76% had problems with the shower."
    • 4.0 "Vibe wasn't good."
      1.0 "90% criticized the unstylish hotel."
      4.8 "Unfriendly atmosphere, according to 52%."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Friendly service"
    "Good access to airport"
    data provided by TrustYou

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