Overview

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Carlton Palace Hotel

Al Maktoum Street, Dubai 56262, United Arab Emirates
+971 4227 0000

$129+

Overall guest ratings

8.0/10 Good
based on 2,502 reviews

Review highlights

  • 8.7
  • 8.3
  • 5.6
  • 5.5

Good to know

  • Friendly service
  • Good access to airport

Nearby

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    About

    Carlton Palace Hotel is a luxurious hotel for both leisure and business travellers with an unparalleled combination of exemplary service, beautifully renovated rooms, stunning decor, international dining, central location and value for money.

    Reminiscent of an elegant era, the magnificent Baroque lobby with an imposing double staircase leads to the 212 spacious and newly refurbished rooms and suites. The rooms range from 32-250 m² and are centred around an imposing balustrade-lined Atrium with greenery encircling a fountain.

    The hotel features all the facilities of a 5-star hotel including rooftop swimming pool, spacious fitness centre with views of the city, business centre, a variety of restaurants and bars, 24-hour room service, conference and ballroom facilities as well as three floors dedicated to executive rooms and suites overlooking a classic Executive Lounge.

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    Carlton Palace Hotel

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Golf
    • Spa
    • Hot tub
    • Child pool
    • Indoor pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Smoking rooms available
    • Steam room
    • Storage available
    • Free valet parking
    • Wedding services
    • Terrace/Patio
    • Free parking
    • Airport shuttle
    • Cable or satellite TV
    • Grill
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.0 Good
    based on 2,502 reviews
    • 8.7 "Location is great."
      9.6 "Good access to the airport, said 96%."
      8.8 "88% liked the proximity to shopping."
      8.5 "Near to public transport, according to 85%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.6 "Great parking, according to 86%."
      10.0 "100% thought parking was inexpensive."
      8.6 "86% liked the proximity to sightseeing."
    • 8.3 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      8.3 "Housekeeping was great, according to 83%."
      9.1 "91% thought the service was very professional."
      7.0 "70% said the booking process went smoothly."
    • 7.9 "Good bar."
    • 7.0 "Good breakfast."
      5.6 "Breakfast prices were ok, according to 56%."
    • 6.9 "Sufficient wellness & sports facilities."
      5.0 "50% thought the sauna was ok."
    • 5.6 "Average comfort."
      6.2 "For only 62%, the noise level was all right."
    • 5.5 "Internet is average."
    • 4.9 "Vibe wasn't good."
      1.3 "87% criticized the unstylish hotel."
      4.6 "Unfriendly atmosphere, according to 54%."
    • 4.9 "Rooms are not good."
      4.3 "57% didn't like the uncomfortable beds."
      2.3 "77% complained about the bathroom."
      1.8 "82% thought they were poorly maintained."
      1.2 "For 88%, the rooms looked old."
      1.8 "82% had problems with the shower."
      3.2 "Air conditioning was criticized by 68%."
      1.9 "81% found problems with the furniture."
      0.6 "94% thought the tv was sub-standard."
      0.9 "91% said the bathroom was dirty."
      1.7 "83% were disappointed with the minibar."
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    Overall rating

    8.0 Good
    based on 875 reviews
    • 8.7 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
      8.4 "Housekeeping was great, according to 84%."
    • 8.6 "Location is great."
      9.5 "Good access to the airport, said 95%."
      8.4 "Near to public transport, according to 84%."
      8.8 "88% liked the proximity to shopping."
      7.2 "City centre within easy reach, said 72%."
    • 6.9 "Breakfast is mediocre."
      5.4 "Breakfast prices were ok, according to 54%."
    • 6.1 "Internet is average."
    • 5.8 "Average comfort."
      6.2 "For only 62%, the noise level was all right."
    • 5.6 "Rooms are ok."
      6.3 "Only 63% said rooms were clean enough."
    • 5.1 "Vibe was decent."
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    Overall rating

    8.1 Excellent
    based on 575 reviews
    • 8.6 "Location is great."
      9.7 "Good access to the airport, said 97%."
      8.7 "87% liked the proximity to shopping."
      8.3 "Great parking, according to 83%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.4 "Great service."
      8.9 "89% found the staff to be very friendly."
      8.5 "Housekeeping was great, according to 85%."
    • 7.2 "Good amenities."
      7.4 "74% thought the building was wonderful."
      9.2 "92% enjoyed the lobby entrance."
    • 7.1 "Good breakfast."
    • 5.5 "Internet is average."
    • 5.4 "Average comfort."
      5.7 "For only 57%, the noise level was all right."
    • 5.2 "Rooms are ok."
    • 5.1 "Vibe was decent."
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    Overall rating

    8.0 Good
    based on 125 reviews
    • 8.8 "Location is great."
    • 8.1 "Great service."
      9.2 "92% found the staff to be very friendly."
    • 7.5 "High value."
    • 7.1 "Good amenities."
      7.3 "73% thought the building was wonderful."
    • 5.0 "Vibe was decent."
    • 5.0 "Rooms are ok."

    Overall rating

    8.0 Good
    based on 925 reviews
    • 8.5 "Great service."
      7.4 "74% said the reception staff was great."
      8.4 "Housekeeping was great, according to 84%."
      9.1 "91% thought the service was very professional."
      7.1 "71% were happy with the room service."
    • 8.5 "Location is great."
      9.6 "Good access to the airport, said 96%."
      8.3 "Near to public transport, according to 83%."
    • 7.1 "Good breakfast."
    • 6.8 "Sufficient wellness & sports facilities."
    • 5.7 "Average comfort."
      6.4 "For only 64%, the noise level was all right."
    • 5.1 "Internet is average."
    • 4.6 "Rooms are not good."
      4.1 "59% didn't like the uncomfortable beds."
      1.0 "For 90%, the rooms looked old."
      2.1 "79% complained about the bathroom."
    • 4.0 "Vibe wasn't good."
      1.1 "89% criticized the unstylish hotel."
      4.3 "Unfriendly atmosphere, according to 57%."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Friendly service"
    "Good access to airport"
    data provided by TrustYou

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