Okay
5.0
Pros:
The polite assistance of the front desk staff
Cons:
The building entrance#4 needs a keycard electric lock replacement. Its a major convenience factor that is currently in a negative reflection... Advertising for the hotel wether the hotel is liable for the 3rd party acclaims to the amenities provided at the establishment. It should still be a practice of the hotel to research itself regularly to make sure advertisements, customer feedback, and actual services provided by the establishment are in correlation of each other so there is no confusion . the biggest bang for your buck is what you expect to get for the quality described for the price you agreed upon. Unpleasant surprises in the result of an uneducated purchase or uneducated marketing descriptions I feel will deplete your customer satisfaction
Excellent
10.0
Pros:
The hot tub felt great!
Mediocre
3.0
Cons:
Very old school. The shower was disgusting, a bug even crawled out of the drain - didn't use. The furniture was run down.
Excellent
10.0
Pros:
Great covid breakfast choices including cheese omelets and breakfast burritos! Breads, muffins, English muffins, oatmeal, hot chocolate and many other choices, served up in a bag with personalized writing saying thank you for staying with us and have a nice day. Excellent staff, friendly, helpful and genuinely seem to care about the guests, the housekeeping staff too! Very well kept building cozy rooms, free internet, Spectrum cable, with all the HBOs, affordable laundry and vending, multiple vending machines with good choices and prices, and each room has a sliding patio door with patio or balcony. Large mini fridge with good sized freezer and microwave in every room. Nice bathrooms, with tub and shower, plus those heated lights on a timer, I love those! My favorite is the pool! Best pool temperature I've ever found in a hotel, its perfect! Both pool and hot tub were open, large pool area with outdoor pool in summer too. Safe area, near many choices to eat. Bar and restaurant next door, bar does karaoke and was doing a costume contest. There's nothing not to like about this place. This is my new favorite place to stay and I will absolutely be back! Best part, noon checkout! I love this place.
Cons:
There's nothing I found as a negative.
Good
6.0
Pros:
A pleasant experience. Not the lap of luxury, but clean and it works. Very accommodation for cats, which is much appreciated.
Good
7.0
Pros:
We like the location. We stayed there so we could have drinks at the attached bar.
Cons:
Poor water pressure, and the shower was in poor shape.
Okay
5.0
Pros:
N/a
Cons:
Bigger rooms, more updated too, tv did not work at all.
Good
7.0
Pros:
The inside and outside pools
Cons:
The cleaning could improve
Good
7.0
Cons:
The pool was HOT! It felt like a hot tub. While I enjoy a nice heated pool, it was not enjoyable at all.
Poor
1.0
Pros:
I didn't even stay the night there
Cons:
From checking in to trying to change the heat n the tv didn't work it n couldn't even hook up my system to it I didn't even spend a night there n would like a refund
Excellent
10.0
Pros:
Everything
Cons:
No
Poor
1.0
Pros:
Check out being at noon. Comfortable beds. Adults having swim time without kids later at night
Cons:
This hotel is wayyyy outdated for the price. Shower was horrid. The front desk employee didnt give me any information. Circled my room and said go to that door and that was it. Nothing about wifi, breakfast, pool hours, pool location, check out. Nothing.
Excellent
10.0
Pros:
Staff was excellent! Definitely would stay here again.
Excellent
8.4
Okay
5.0
Pros:
The location is close to campus. They allowed pets and had a dog area outside.
Cons:
The hotel is older and could use updating. Breakfast was okay, the second morning they had run out of things by 8:45. We could hear a lot of noise from the hallways at night as well.
Mediocre
3.0
Cons:
Almost everything room heat was broke could not turn off was terribly hot. Had to be moved to different rooms the in the bathroom th heat lamp vent was broke could not turn on so room steamed up badly. Had to go out for breakfast has very little choice
Excellent
9.0
Pros:
Nice room in need of an updating, otherwise great. Good location, good breakfast. Friendly front desk staff too.
Cons:
Noisy guests slamming doors, but there's nothing you can do about that. Everybody quieted down closer to bed time.
Good
6.0
Pros:
Good location.
Cons:
It was very noisy in evening but quieted down at night. They had a fan propped up on ac to give air flow. Otherwise the room was clean and quite adequate.
Good
6.0
Pros:
Nice and comfortable!
Cons:
Nothing
Mediocre
2.0
Pros:
The location was perfect for us.
Cons:
Very inexperienced people at the front desk. Still dealing with billing / checkout problems. This hotel is need of some major TLC. We reserved and paid two rooms and when we got there the rooms were on opposite sides of the hotel.
Mediocre
2.0
Pros:
Staff was accommodating... I felt bad for them as the rooms were very dated. They seemed to have a lot of complaints. Nice indoor and outdoor pool areas.
Cons:
Beds were hard, very dated, price was too high for the amenities they offer and dated building. We had to move rooms 3 times in a two night stay.
Okay
4.0
Pros:
Convenient location
Cons:
Cleanliness, door not working and the bathroom tub won't drain. It was a nightmare!
Okay
5.0
Pros:
Low price and good location close to main attractions.
Cons:
Poor room quality. Patio door was in really rough shape, and the lock was broken. Bathroom needed updating and florescent lights flickered and were unpleasant.
Excellent
9.0
Pros:
When traveling there was a blizzard. It was nice that it was connected to a dining area and bar. There was even a band.
Cons:
The way the rooms were set up we went around in circles a couple times before we could find our room.
Poor
1.0
Cons:
The room was out dated and wall paper was folding up on seams
Excellent
10.0
Pros:
The price was excellent. Was worried it wouldnt be very nice, but ended up bring a nice place and the bar and restaurant connected were definitely a plus!
Excellent
10.0
Pros:
Yhe home feeling in the room
Mediocre
2.0
Pros:
Nothing
Cons:
Room AC not working well and they had two large floor fans set up running in the room with cords all over the place. Carpeting sticky everywhere. Outlets did not work and no GFCI in the bathroom. Would not stay there again.
Excellent
8.0
Pros:
Easy in, easy out. A place to lay my head for the night while in town for the weekend for work.
Cons:
I had to leave for work by 6:15am. Breakfast was served after 6:15 on weekends.
Poor
1.0
Pros:
It was directly across the street from the hospital that my uncle was hospitalized in. Which was my reason for trip.
Cons:
The furniture in the room was dirty. The bathroom smelled of urine. We found hair (not hair from someones head) in the sheets on one of the beds in our room. The hallways were poorly lit. Unsavory characters roaming around the hotel. I felt unsafe.
Excellent
8.0
Pros:
The front desk person was very professional reminding me of the service I am used to getting at fine resorts!
Good
6.0
Pros:
That there was breakfast. The staff were also very nice.
Cons:
The room smelt musty. The ac unit didn't work well so they put a fan in our room. The hot tub had scum around it.
Poor
1.0
Pros:
Maybe location. Near Starbucks
Cons:
No AC in room. 90 degrees the entire weekend. Given 1 fan. Requested a second 3 times with no response. Slept w patio door open for some air and party going on outside. Breakfast is pathetic. Hotel is musty and old. Would never stay here again.
Poor
1.0
Pros:
The highlight of our stay was the front desk clerk. He always tried to help with the multitude of problems with our rooms. He also had a close watch on my daughter who was in the lobby using her phone because the wifi does not work in the rooms.
Cons:
It smelled, no wifi, our first room had no working AC, so we got moved to another room. The air conditioner worked, but there was water all over the carpet from it. I am really not that picky, we just needed a place to sleep, but this hotel was disgusting
Excellent
10.0
Pros:
Very clean room in an older style hotel. Friendly staff. Restaurant next door.Ample parking.
Good
6.0
Pros:
Location
Cons:
The workout room was a joke. Four machines, one out of order and another broken.
Excellent
8.0
Pros:
The location was great for a quick weekend away. For the price, the room was nice and it had a great indoor (and outdoor that was closed for the season) pool. A free breakfast and the hotel was connected to a restaurant and bar.
Good
7.0
Pros:
I felt like was at home. But that’s always a not a good thing. No complaints about the bed, or other furniture. I like llikedvthat I could let my dog out through the slidingdoor. And there were plenty of towels. Some seemed as though they were bran
Cons:
Noisy halls. Thin walls. The wood trim looked like 12 year olds put it in. Water stains on the walls. The shower head was clogged, so a shower took twice as long.
Good
7.0
Pros:
Pool & bar right there.
Cons:
Water spots on ceiling & could here people upstairs on bed.
Mediocre
2.0
Cons:
Loud music both nights, out of food at the continental breakfast & when it was reported to the front desk we got eyes rolled at us! Will not use that hotel again. Could smell cigarette smoke.
Okay
5.0
Pros:
Close to the Eaux Claire Festival; friendly, helpful staff; ice machine in good condition; nice AC
Cons:
Outdated room décor with obvious wear and tear; super thin walls; continental breakfast could improve
Good
6.0
Pros:
Close to UW Eau Claire
Mediocre
3.0
Pros:
Area
Cons:
Yes..... Smelly dirty and kids broke out in a painful rash. They did shower after every time they wen in the pool. So not sure what it was but it lasted 36 hours. Breakfast was nasty. Vending machine snacks were gross and some were expired.
Good
7.0
Pros:
Good location close to campus.
Cons:
Is an older hotel, a bit outdated but clean. Mattresses weren't comfortable and breakfast could be a bit better.
Poor
1.0
Pros:
Getting up to leave in the morning was my favourite part. It was quiet for a good reason.
Cons:
No heat. Rusty tub and heater. Advertised choice of beds available but this wasn't true. The whole place had a gross feeling. Blueberry muffins tasted like banana. No impressed at all!
Okay
4.0
Pros:
CLEAN
Cons:
POOL WAS OUT OF ORDER FOR OVER 5 DAYS,BOTH TUB AND SINK DRAINS WERE PUGGED UP.DESK CHAIR WAS BROKE.
Poor
1.0
Pros:
the room was clean
Cons:
After driving 500 miles I requested a quite room. We were placed next to a gaggle of rooms of drinking young adults who made loud noises in the hall outside our door through 3 am. Despite our complaints, the staff did not stop the noise.
Poor
1.0
Pros:
There really wasn't anything to like other than the staff member who checked us in. and the location. I was expecting a 2 star hotel. This hotel was not that.
Cons:
We were extremely tired when we checked in and all we wanted to do was get some sleep. The hallway carpet leading to our room was filthy and there were portable fans running in the hallway. We had a fan in our room instead of heat or air conditioning.
Poor
1.0
Pros:
We checked out two hours after checking in. The place was awful. Disgustingly dirty. I attempted to phone the desk and the receiver was stuck on the phone by an orange substance? We were told you would be notified by the manager today for our refund.
Cons:
In addition to the above there was a box fan located on the a/c as apparently the a/c fan didn't work? The bathroom was dirty and the bed stained. Not updated in decades... Worst place we have ever booked.
Okay
5.0
Pros:
This hotel had a lot of amenities for the price.
Cons:
The amenities were a little run down. Our a/c was broke, did not complain as it was late (and they knew it because there were box fans in the room)
Mediocre
2.0
Pros:
There was a bar to drink away the thought of having to sleep in the room I rented
Cons:
Nearly everything
Mediocre
3.0
Pros:
Location
Cons:
The hot tub was so dirty that it gave me an infection. The room was mediocre at best.
Mediocre
2.0
Cons:
Hotel was very dated and needs updates. Things seemed dirty just because of how old they were. I was also told that I could not make any requests or changes to my room since I booked online. I have never ever heard that before anywhere else.
Okay
4.0
Pros:
The staff was friendly.
Cons:
The price was not a good value for the quality of the hotel. I would have expected to pay less for this level of hotel quality.
Okay
4.0
Pros:
it was cheap.
Cons:
seriously, i understand that you get what you pay for but our visit was terrible. the front desk lady was rude and clearly didn't care about her job and our mattress was so worn you could feel every single spring in it. there were also some one else's whiskers in the bathroom. gross.
Good
6.2
Pros:
The room was clean,staff was friendly,great continental breakfast and location was ideal
Cons:
There was no water pressure in the showers,the beds were not very comfortable and the remote for the TV,was spotty,worked about 1/3 of the time