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Hotels near Minneapolis-Saint Paul Airport

Hotels near Minneapolis-Saint Paul Airport

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Minneapolis St Paul (MSP) - Minneapolis, MN, United States
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Best hotels near Minneapolis-Saint Paul Airport

Cleanliness
9.5
Comfort
9.5
Facilities
8.0
Location
9.5
Overall
9.0
Overall 9.2 Excellent
Based on 506 reviews
Cleanliness
9.5
Comfort
9.5
Facilities
8.0
Location
9.5
Overall
9.0
Cleanliness
8.0
Comfort
6.0
Facilities
6.0
Location
10.0
Overall
8.0
Cleanliness
9.5
Comfort
9.5
Location
9.7
Services
9.3
Staff
9.4
Cleanliness
9.6
Comfort
9.5
Location
9.6
Services
9.5
Staff
9.3
Cleanliness
9.2
Comfort
9.4
Location
9.2
Services
9.3
Staff
9.2
Cleanliness
9.4
Comfort
9.4
Facilities
10.0
Location
9.3
Overall
10.0
Cleanliness
9.3
Comfort
9.4
Location
9.0
Services
9.1
Staff
8.9

Excellent 8.0
Pros: Very nice and modern
Cons: breakfast options
Excellent 9.0
Pros: it’s clean, great location, and the employees are friendly.
Cons: The restroom door(s) are horrible. They look pretty, but they are loud/noisy and don’t seal, therefore ANYTHING going on in the restroom is loud. Not fun if anyone else is in the room.
Excellent 10.0
Pros: everything
Excellent 10.0
Pros: We loved the location. The hotel is super clean, staff friendly and loved our room. It was very comfortable.
Excellent 10.0
Pros: Property was clean, new, and staff was very friendly! steps away from the Mall of America and a quick ride to the airport!
Okay 5.0
Pros: The location was close to Mall Of America, which is what I had been looking for. Staff were friendly.
Cons: I chose this hotel based upon its rating for cleanliness but it did not live up to my expectations what so ever. The toilet had obviously not been cleaned, floor not swept, etc. At least the sheets had been changed.
Good 7.0
Pros: Good location with restaurant and jimmy John's next door as well as MOA and airport. Very nice lobby with bar. Overall very modern and good value for the price.
Cons: The bathroom had a sliding door that didn't shut all the way, so there was little privacy and the shower pan leaked. The bathroom sink was in the middle of the King size room.
Excellent 8.0
Pros: Clean and comfortable. Good parking. Good rate.
Cons: We were promised a complimentary breakfast but did not receive one. We asked about it but the staff said everything was ala carte, nothing free. False advertising.
Poor 1.0
Pros: The room is nice. We enjoyed our first night.
Cons: There was no heat at all the last night of our stay. The TV didn’t work. The phone in the room didn’t work. And there was NO hot water! We also didn’t get room service at all the second day either. No towels.
Excellent 10.0
Pros: The peloton, the location, the staff, the breakfast
Cons: Wish there was more food service options.
Okay 4.0
Pros: I really liked the location! It's literally across from the Mall! And staff is very friendly.
Cons: I didn't liked the room. In the bathroom they don't have fan. They should have sleeping sofa. Because if family can't afford separate rooms for couples then they should have the sleeper sofas, we are paying anyway!
Excellent 9.0
Pros: It was quite possibly the easiest quickest, most efficient check ins That I have ever had. I often feel I am inconveniencing the front desk during check-ins... But the agent at check in was delightful and quick!
Cons: Nothing. It is a top-notch hotel!
Excellent 10.0
Pros: My room was excellent. Quiet and clean with good workspace and comfortable bed. Hardwood floors are very clean.
Cons: Due to Covid, the bar and restaurant were closed. Luckily there is a good restaurant next door.
Excellent 9.0
Pros: I loved the interior design , many lights switches and smart tv programmed to Netflix and hbo. It was nice to watch free hbo movies on click. Love the location next to mall. But this hotel is not equipped for families.
Cons: I didn’t like the bathroom. The bathroom door didn’t have lock, i do not like the fact I can’t be private in bathroom. The bathroom shower door didn’t close (malfunction) and the water was splashing all over on the floor. Not
Excellent 9.0
Pros: Beds, Media, Store for snacks etc, Rain head shower
Cons: Nope
Good 7.7
Pros: Easy check in
Excellent 8.0
Pros: Great location. Very comfortable room.
Cons: Housekeeping was not responsive. Called to have them turn down the hideaway bed(we registered 3 guests). They never came, had to figure it out ourselves. Also requested shaving cream....we called twice but they never came.
Excellent 10.0
Pros: It was very quiet despite being right by the airport.
Excellent 10.0
Pros: Great breakfast and good service
Cons: None
Good 6.0
Pros: The location, and ease of parking.
Cons: We understood our room as (2) queens, and had a queen and a pull-out. Not the most comfortable. Please clarify in the descriptions and registration information.
AC Hotel by Marriott Bloomington Mall of America - Bloomington
Rated no. 1
9.2
Excellent 9.2
Based on 506 reviews
Details
Reviews

Cleanliness
9.5
Comfort
9.4
Facilities
9.1
Location
9.6
Overall
9.1
Overall 9.2 Excellent
Based on 359 reviews
Cleanliness
9.5
Comfort
9.4
Facilities
9.1
Location
9.6
Overall
9.1
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
8.0
Facilities
8.0
Location
9.0
Overall
8.0
Cleanliness
9.5
Comfort
9.3
Location
9.7
Services
9.4
Staff
9.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.6
Comfort
9.5
Location
9.4
Services
9.4
Staff
9.3
Cleanliness
9.8
Comfort
9.8
Location
10.0
Services
9.6
Staff
10.0
Cleanliness
9.1
Comfort
9.0
Facilities
9.0
Location
9.2
Overall
9.0
Cleanliness
9.4
Comfort
9.2
Location
9.7
Services
9.0
Staff
9.4

Excellent 9.0
Pros: The hospitality was wonderful. The location was great and the room felt like home
Cons: The remote to the TV barely worked
Excellent 10.0
Pros: Everything. From the staff the minute we checked in to the well planned room that exceeded all our needs to the delicious breakfast with lots of options to choose from to the convenient location to the Mall of America and the airport.
Cons: Nothing
Excellent 10.0
Pros: Location, great breakfast, friendly & accomodating staff.
Cons: There was only one mirror in our suite (we had five women) and it was a single wide one that was in the bathroom not accessible if someone was in there. Having another mirror in the room in a well lit area would be fantasic!
Excellent 10.0
Pros: after experiencing a very uncomfortable experience at another property TownPlace accommodated us with early check in within 10hrs. we didn’t know where we was going to stay, but this property was able to make it happen. We appreciate the staff!
Cons: there was nothing not to like.
Good 6.0
Pros: I liked the showers caddy display of shampoo conditioner and body wash much better than those tiny individual ones. Refillable, great brands and no stooping to grab them. Nice that pets were allowed.
Cons: Free breakfast was nice. But too much packaging. Individual butters. Individual cream cheese. Individual yogurt. Throw away waffle batter cups. It would also be cheaper if there was not individual food items. Offer recycling in rooms and breakfast areas. Refundable pet deposit upon inspection would have been nicer. Treat my kid's like you would treat anybody else's kids.
Excellent 10.0
Cons: The staff was exceptionally friendly and professional
Excellent 10.0
Pros: The staff were friendly and accommodating. We had a very early morning flight, and, since we would leave before the breakfast service, at check-in they provided breakfast items for us. The hotel and room were beautifully clean, well-appointed, and well-supplied. The location was fantastic for our rental car return and flight out. There was also a very good selection of restaurants in the vicinity. I would definitely stay again if I'm in the area!
Excellent 9.0
Pros: Excellent location, good value, great breakfast options, clean and spacious room. We will definitely be staying again. As a matter of fact, we booked a room for this weekend!
Cons: Nothing comes to mind.
Excellent 10.0
Pros: THe bed and pillow were awesome. THe location was great. walked 375 ft. and had a great meal. Check out time of 12:00 is very nice also. Room was clean and neat. Staff was great.
Cons: Tere was nothing we did not like about this motel.
Mediocre 3.0
Cons: Missing items
Excellent 8.0
Pros: Room was very nice
Cons: Snack breakfast because of covid, not good food. Had to call to get a pool reservation
Excellent 9.0
Pros: Attention to keeping order staff dealt with unruly behavior from guest in a very professional manner
Cons: Simply beautiful
Good 7.0
Pros: The size of the room and amenities included
Cons: Pool. Housekeeping entering without knocking first.
Excellent 10.0
Cons: Parking was a problem
Excellent 9.0
Pros: New, nice room, very clean, walking distance from Mall of America.
Cons: Breakfast was not as good, should have been at par with hotel quality.
Excellent 10.0
Pros: Rooms were great - have 2 older kids and we had a 2 queen suite with a pull out couch. Older kids had their own bed and we all had space. Very clean and nice appearance.
Cons: For the money, I truly can’t think of anything that could have been better.
Excellent 9.2
Very clean and near airport and shopping mall
Excellent 10.0
Pros: They had a good breakfast and the room was great
Cons: The elevator was broken
Excellent 10.0
Pros: This was such a comfortable hotel. I will be coming back for sure. Great location, staff, breakfast and so, so clean!! I would easily refer this TownePlace Suites and in fact already have!!
Cons: No, it was fabulous!!
Good 7.0
Pros: Location and hotel facilities were great!
Cons: Breakfast was free, but it was the worst free breakfast ever. The eggs were runny and rubbery. Muffins were cold (as if taken out of a refrigerator or freezer). OJ dispenser was dispensing orange water (ran out of OJ).
Excellent 10.0
Pros: the friendly staff and cleanliness of the hotel. also the convenience of the proximity to the mall of America.
Excellent 10.0
Pros: Booked one night in this hotel hoping for the best!Because the one I really wanted to stay at couldn't get me in for a 2day stay.I am so happy I have found my forever hotel when I visit Mall of America.It has everything you need+extras.
Cons: I didn't like that I had to leave!
Excellent 10.0
Pros: The staff was great, breakfast was very good, hotel was very clean.
Good 6.0
Pros: Staff was great. Nice location. Good sound proofing in rooms. Hardly heard the planes flying over. Nice breakfast.
Cons: Pool was small and no hot tub. They had no information on sightseeing, attractions or any thing. All the information they had was to join the Merrit hotel program.
Okay 5.0
Pros: Close to airport, close to Mall of America, very nice clean room..wonderful comfy beds.
Cons: The noise of other patrons was HORRIBLE!! Children and people running in halls above us and screaming all night..very upsetting. We have to come back in 3 weeks and not sure if I would want to stay again only for that reason.
TownePlace Suites Minneapolis near Mall of America - Bloomington
Rated no. 2
9.2
Excellent 9.2
Based on 359 reviews
Details
Reviews

Cleanliness
9.6
Comfort
9.5
Facilities
10.0
Location
9.7
Overall
9.7
Overall 9.2 Excellent
Based on 210 reviews
Cleanliness
9.6
Comfort
9.5
Facilities
10.0
Location
9.7
Overall
9.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
8.0
Facilities
10.0
Location
10.0
Overall
8.0
Cleanliness
9.6
Comfort
9.5
Location
9.7
Services
9.5
Staff
9.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.7
Comfort
9.6
Location
9.6
Services
9.5
Staff
9.6
Cleanliness
9.4
Comfort
9.4
Location
9.8
Services
9.7
Staff
9.4
Cleanliness
9.7
Comfort
9.7
Facilities
10.0
Location
9.4
Overall
10.0
Cleanliness
9.6
Comfort
9.6
Location
9.5
Services
9.6
Staff
9.4

Excellent 10.0
Pros: Close to what we wanted to do. Room was excellent, nice and clean. Very quiet.
Excellent 9.0
Pros: Pretty much everything went well. I appreciated the cleanliness of the hotel and the ease of access to the mall of America.
Cons: I didnt like that the bottles of Heineken that I ordered came open from the bar when I went to pick them up. Its okay to serve guests drinks that are closed. I didnt want to refuse them when I came down from my room to pick them up.
Excellent 10.0
Pros: we loved everything about our stay and loved seeing the planes take off..it was a great getaway and would definately stay there again!!!
Mediocre 3.0
Pros: Attached to MOA
Cons: Very poor layout, small rooms, hallways, very cramped spaces. Expensive extra charge for overnight parking.
Excellent 10.0
Pros: Clean, accommodating
Cons: Not a thing
Excellent 10.0
Pros: Location connected to the mall.
Cons: Didn¿t like that you had to pay for parking. Radisson is connected & we stayed B4 & we didn¿t pay for parking. Also staff was lazy we asked for luggage cart they said they couldn¿t find them my husband had surgery we needed help they just said ca
Excellent 8.0
Pros: Lindo, limpia la habitaci¿n solo creo que falto un poco de limpieza en la ducha ... si no fuera por eso dar¿a excelente debido al costo
Excellent 10.0
Pros: Location and cleanliness.
Excellent 10.0
Pros: The great smell, cleanliness, location.
Cons: The swimming pool and bar are not open due to COVID-19....that part sucks!
Excellent 10.0
Pros: Huge room
Cons: Parking fee(though small)
Okay 4.0
Pros: The location connected to Mall of America was very convenient and being relatively new meant ample plug ins and newer beds and TVs. The Cedar + Stone restaurant downstairs was also fantastic.
Cons: The staff are generally quite rude and housekeeping took hours to come after we called at 2pm asking when they would clean the room. We had kids that needed a nap with the long day running around the MOA and Nickelodean Universe.
Excellent 9.4
Cons: The only issue I had was access through the mall. Going through the restaurant with bags is cumbersome
Excellent 9.7
Pros: + Beautiful looking hotel from the rooms to the lobby. + Upgrade room for Marriott Rewards Platinum's to CL floor. + Direct entrance to the Mall of America. You can leave your coat in your room. + One of nicest Concierge Lounges (CL) I have ever been too. + CL food offerings are step above a CL at a Marriott. + CL staff were all super friendly. + Great online phone app to get your car from valet parking. + Very big bathrooms with a walk in shower and a separate huge bath tub. + Great views of planes taking off and landing at the MSP airport. + Super quiet windows - you could not hear any traffic or jet noise. + Very fast elevators. Never had to wait. + Right on the highway, so very easy to get where you are going.
Cons: - Having to pay for parking. -
Excellent 9.7
Pros: I like the rooms,the bathroom was very clean Nice people
Cons: Parking was too expensive
Excellent 8.8
Pros: Beautiful facility. Restaurant was excellent but pricy.
Cons: Rooms a bit small and no sofa bed or room for a roll away so with kids age 9 & 11 I would need 2 rooms. Service although polite was a bit impersonal. Didn't like the fee for wifi or parking.
JW Marriott Minneapolis Mall of America - Minneapolis
Rated no. 3
9.2
Excellent 9.2
Based on 210 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.8
Facilities
7.5
Food
6.5
Location
9.5
Overall 8.6 Excellent
Based on 1,215 reviews
Cleanliness
8.8
Comfort
8.8
Facilities
7.5
Food
6.5
Location
9.5
Cleanliness
9.3
Comfort
8.0
Facilities
8.0
Location
9.3
Overall
8.6
Cleanliness
9.0
Comfort
8.0
Facilities
8.5
Food
6.5
Location
9.4
Cleanliness
8.6
Comfort
8.8
Location
9.5
Services
8.7
Staff
9.1
Cleanliness
6.0
Comfort
5.0
Facilities
5.0
Location
9.0
Overall
6.0
Cleanliness
7.5
Comfort
8.5
Facilities
8.5
Location
10.0
Overall
8.5
Cleanliness
9.0
Comfort
8.9
Location
9.5
Services
8.9
Staff
9.2
Cleanliness
9.0
Comfort
8.9
Facilities
6.0
Location
9.7
Overall
6.0
Cleanliness
9.1
Comfort
8.9
Facilities
4.0
Location
9.2
Services
8.7
Cleanliness
8.5
Comfort
8.4
Location
9.1
Services
8.0
Staff
9.0

Excellent 10.0
Pros: Walking distance to Mall of America, close to light rail.
Excellent 8.0
Pros: location, reasonable rate
Excellent 8.0
Cons: Didn¿t like the restaurant! I should of been told it was a chain/ TGIF Fridays! Do not care for that restaurant! Had to eat there the fist night. We both had a salad with Steak! Steak was horrible!!! If I had room, I¿d tell you about the drin
Okay 4.0
Pros: property was not the cleanest
Cons: the pool was VERY dirty
Excellent 10.0
Pros: Rooms were nice and roomy. Very clean. Liked the layout of bathroom. We also loved that you are being financially efficient by not cleaning rooms daily during our stay, unless requested.
Cons: I wish cost of room was lower.
Excellent 9.0
Pros: The ability to park in the lot while gone and the shuttle service to the airport. Also, the proximity of the adjacent restaurant.
Cons: N/A
Excellent 10.0
Pros: Front desk staff excellent and very helpful and friendly attitude.
Good 6.0
Pros: The staff was great.
Cons: I wasn¿t happy about the room, it didn¿t look nothing like the pictures and very small, there was no room to move around with 2 adults and 2 kids also, the water wasn¿t hot in the shower. I would like a gift card towards a bigger room please.
Excellent 9.0
Pros: Room and location
Cons: Nothing
Poor 1.0
Pros: Nothing
Cons: Very disgusting, dirty, black mold on the ceilings and bathtub, crust on the only sink, very loud and noisy, no safety procedures or gloves for breakfast, rarely anyone had masks. Two families stayed in the hot tub for the entire 1.5 hour we were in there
Excellent 9.0
Pros: We loved that it was so close and convenient to Mall of America. The room was very clean and meet our needs. The continental breakfast is one of the best we have experienced.
Excellent 10.0
Pros: The location. It was easy to find and close to the mall.
Cons: The carpeting was dirty.
Good 6.0
Pros: The staff were excellent! Very helpful and friendly and professional.
Cons: The room was not cleaned good at all. Not vacuumed, hair was all over the floor in the bathroom and on the bed. Also plastic wrap from the cups behind the microwave.
Excellent 10.0
Pros: Great staff, clean rooms, great hot breakfast
Cons: No
Excellent 9.0
Pros: Clean & location
Good 6.0
Pros: Staff is friendly & professional. Room linens were good quality.
Cons: Carpeting was extensively stained. Room furniture was warn out
Excellent 8.0
Pros: Pool was nice, better then expected breakfast, attached to restaurants, good location.
Cons: Terrible bed, I like a firm bed but this was springy firm in all the wrong places. Slept on the floor the 2nd night. The AC unit blew directly on thermostat so the room would get cool for like 5 minutes then hot. Put blanket over the vent to redirect ai
Good 7.0
Pros: The location was perfect for what our plans were.
Cons: Our sink faucet was crusty - we weren¿t sure with what. The temperature of the spa/not tub was very lukewarm. It did not bode well for getting muscles relaxed.
Excellent 10.0
Pros: Price, location, Pools.
Cons: N/A
Okay 5.0
Pros: Location walking distance to MOA. The comfort of the bed,very nice towels and toiletries, and the large variety of food available for the free breakfast. The rooms are sound proof.
Cons: The hotel needs a bit of work. Replace the toilet seat, clean carpets, clean red chair that had white stuff all over the side. Wipe down the dirty walls in the room. The suite is very small. Good for a child/teen and an adult.
Good 6.0
Pros: The bed was very comfortable, as usual for Country Inn & Suites. The bathroom was very clean, the towels were new, the breakfasts were very good as the food was freshly made and there was a lot of it as well! The staff was really friendly and helpful.
Cons: The hotel needs new carpeting throughout the facility!! The common areas and even in our room have many stains/spots from all of the use over time-so this alone gives the property a dirty, unkempt feel. The armchr. in our rm. also had stains on the arms
Good 7.0
Pros: Location. Bed was very comfortable.
Cons: Breakfast serving utensils need to be addressed. I saw no disposable glove to use.
Poor 1.0
Pros: The staff was great
Cons: My plane ride late so I got there a day late so I had to spend one whole day not in a hotel but I had to pay for it even though I wasn¿t there my plane arrive late and only had to stay one day
Good 6.0
Pros: Great location, easy access, quiet.
Cons: Couldn¿t check in at 5:45pm, they were still cleaning rooms. Queen beds were not queens, they were doubles.
Mediocre 3.0
Pros: They have a free hot breakfast and the location is great.
Cons: My room had the most obnoxious air conditioner it was so loud I literally thought someone was at my window or something. I had to turn it off and was hot all night. The hot tub jets were busting out of control and hurt.
Good 7.0
Pros: Great location - close to the airport.
Cons: Rooms are slightly dated...guess I was expecting more from the ratings.
Mediocre 3.0
Pros: Location.
Cons: The rooms are small. Cleanliness was not there. The bathroom mirror looked gross. The staff was rude especially the man that mocked a customer on the phone On of the pools were empty on the first night and not really blocked off so it was kind of hazard.
Okay 5.0
Pros: Location and breakfast. Internet connection and HBO.
Cons: Carpets in room were dirty and stained, I was there 4 nights and my room was never cleaned.
Good 6.0
Pros: Location and staff
Mediocre 2.0
Pros: Location
Cons: Customer service was non-existent. All reservation materials said checkin was at 3. They would not let us check in until 4 exactly. Not a minute sooner. Neglected to clean room even though requested several times. It just kept going downhill from there.
Good 6.0
Pros: Great shuttle service
Cons: Grab and go breakfast would have been nice before early flight
Okay 5.0
Pros: The hotel was nice older than looked in pictures
Cons: Our room wasnt available upon check in after being told to come back later it still wasnt available and we had to wait forever for them to find us a room....one guy tried to make up for the receptionist who was horribly rude to everyone she encountered...
Good 7.2
Booked this hotel twice for my daughter. Very close to Mall of America. Hotel is clean and comfortable. Only set back is this time they charged usd100 deposit and only refund after 7 days. Most hotels would just hold the amount in your card and unhold upon check out
Poor 1.0
Pros: When I got to leave the next morning
Cons: It was dirty and had cockroaches. Everything is falling apart
Okay 5.0
Pros: It is conveniently located near the Mall of America and the price was reasonable. The hotel was clean and the staff at the front desk was very friendly and helpful.
Cons: The bed was very firm and uncomfortable. The heating and cooling vent was next to the bed, and it alternated between heat and cold air throughout the night. We tried adjusting the thermostat, but it didn¿t help. Rooms and hall were not well lit.
Okay 4.0
Pros: location
Cons: dirty
Okay 4.0
Pros: Location, clean rooms, large pool area,free breakfast
Cons: Check in process was bad
Okay 5.0
Pros: Staff
Cons: No heat, no dailycleanings, towels etc throughout 5 day visit. No pool, no exercise room, no cookies. Breakfast left much to be desired.
Mediocre 3.0
Pros: The Mall of America was within walking distance and there are two restaurants attached to the hotel; Ihop for breakfast and TGIFridays for dinner.
Cons: They didn't offer Wi-Fi and refused to explain why. Their TVs are old; no streaming or casting abilities, not even a TV Guide. Their pools and hot tubs were FULL of people and they did not follow Covid regulations. The bathroom is awful.
Poor 1.0
Pros: Not a thing
Cons: First off, room was set at 81 degrees Why would you keep it  that hot? After 15 hrs it only got down to 75. Staff was no help at all.’ Continental breakfast is over, but they continue to charge you the same. This whole place is a shady jok
Excellent 9.6
This is our 7th annual trip to the Mall of America, and this hotel is the best family option by far. Close proximity, fun pool, nice room, and good breakfast.
Mediocre 3.0
Pros: It was right next to the MOA.
Cons: We asked for an early checkin. We had to wait til 530pm before a room was clean and ready. When we got in the room it wasn't that clean. Still had hair in the shower from the previous guest and the shower leaked. It wasn't even a drop, it was a stream.
Poor 1.0
Pros: Location
Cons: Front desk staff were rude and uncooperative with checkin issue. TRUE HOSPITALITY PROFESSIONAL does not behave as he did. He should have been a problem solver and not make guesrt suffer handship for his convenience.
Poor 1.0
Pros: The staff was very helpful and worked with us.
Cons: Our room was full of mold and not clean at all.
Excellent 9.7
Pros: Staff is excelent everything is clean great location for mall.
Cons: Beds are a little lumpy but tolerable
Okay 5.0
Cons: I called the hotel to verify the park and fly and was told that yes the service was available. Once I arrived for check in I was then told it would be $10 per day per car for the park and fly so I had to pay an additional $150.00 I wasn't expecting.
Okay 5.0
Pros: The room's AC worked.
Cons: Lack of staff knowledge of the area Lack of staff friendliness Lack of staff period
Excellent 10.0
Pros: Our room was clean, modern and quiet. Loved the fact that even though there was a shuttle, we could just walk across the skywalk right to the mall whenever we wanted. No timing out when we needed to catch the shuttle. Breakfast was good and the options were a bit different each day. Highly recommend!
Cons: Not a single complaint!
Good 7.4
Pros: Close to airport
Cons: The entry area was very tired looking with lots of spots on the upholstered furniture. Room was adequate for a one-night stay. Was within walking distance to the mall.
Good 6.5
Pros: Easy to find , very convenient , great front desk staff
Cons: The air conditioner was very , very loud , hard time sleeping when it was on . Had too turn up volume on TV to hear it and when it turned off had to turn down the tv because it was too loud then . My son didn't sleep well . I did tell front desk when we checked out . She said ,"thanks for telling us." The hotel was full .
Poor 1.0
Pros: Free Shuttle Service from airport to hotel. Close in proximity to MOA (mall of America). That's it...
Cons: Could not check-in room until 4PM! OMG! 30-years traveling globally, latest ever checked-in 1PM. Flew from SEA 1AM to Chicago, then to MSP 9:30am. Only thing care about is sleeping. All amenities only basic 2-3 star. Not worth price. Airlines staff hotel.
Mediocre 3.0
Pros: breakfast
Cons: The air conditioning was the loudest I have ever been around in a hotel. The bed was horrible, it took 2 days for my back to feel better. The pillows, horrible. I spent the 2 previous nights at the Radisson and everything was wonderful. Won't return.
Good 6.5
Pros: The layout The extra towels provided upon request The two TVs
Cons: The drab grey palette The door between the bedroom and bathroom (husband bumped his head on it -- it's in an awkward place in the king accessible room The waffles were soggy at breakfast
Okay 5.3
Pros: Location and shuttle service to airport and Mall of America.
Cons: The complimentary food selection was pretty gross: BB-sized "scrambled" eggs, stale, stinking meat, no raisin bran cereal (only tubs of Cheerios, one of Coco Puffs), fruit and yogurt in OPEN bins (um, there were FLIES landing in this food, guys!) No decent baked goods (stale, plain bagels, no cinnamon toast even!) Just really disappointing food. PLUS: the room was NOT clean or upgraded. Fusty furniture (check your own Duluth hotel to see how it should be done!), and bathroom mirror frame CAKED with dust,. Ew. The AC/heat unit had a busted control panel, never fixed, so folks could poke around on the wiring and chip board - probably not even safe! This particular Country Inn & Suites needs to be checked out by management. It's really looking dated and dumpy.
Country Inn & Suites By Radisson, Bloomington Moa - Bloomington
Rated no. 4
8.6
Excellent 8.6
Based on 1,215 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.7
Facilities
7.3
Location
9.3
Overall
7.6
Overall 8.7 Excellent
Based on 366 reviews
Cleanliness
8.8
Comfort
8.7
Facilities
7.3
Location
9.3
Overall
7.6
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
8.0
Overall
6.0
Cleanliness
8.7
Comfort
8.7
Location
9.4
Services
8.6
Staff
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
9.0
Location
9.0
Overall
10.0
Cleanliness
9.0
Comfort
8.9
Location
9.1
Services
8.9
Staff
9.3
Cleanliness
8.4
Comfort
8.7
Location
9.3
Services
8.5
Staff
8.9
Cleanliness
9.0
Comfort
8.6
Location
8.9
Services
8.4
Staff
9.2
Cleanliness
8.9
Comfort
8.7
Location
9.2
Services
8.6
Staff
8.9

Excellent 8.0
Pros: Location
Cons: Double beds in the rooms.
Good 7.0
Pros: It was conveniently located to the attractions we wanted to see.
Cons: The walls and windows were not insulated very well, and would wake up to planes and the train tracks beeping. We heard a yappy dog through our walls for the first two days we were there.
Okay 4.0
Pros: Ok
Cons: Hotter food
Excellent 9.0
Pros: We had a burned our light bulb and the bathroom sink drain was clogged. Both were fixed very quickly.
Cons: Nothing. It was a great experience
Good 6.0
Pros: Friendly staff, clean
Cons: The beds were not big enough for two as stated - double beds means 2 beds. They were oversized single beds at best. So we had to buy air mattresses to sleep 6 people in our room. Pull out coach was the biggest bed in the room but very uncomfortable / old mattress.
Excellent 9.0
Pros: Breakfast was good...... I found this was standard on Homewood Suites in any other place....
Okay 4.0
Cons: There where flies that kept getting in the room threw the window
Excellent 10.0
Pros: Staff are very friendly
Cons: No
Excellent 10.0
Pros: Proximity to the M o A
Good 7.0
Pros: Friendly Staff
Cons: Room not vacuumed well. Dirty socks and garbage on floor.
Okay 5.0
Pros: The breakfast.
Cons: Hotel was noisy.
Excellent 9.0
Pros: The location is perfect! This hotel is exactly like the pictures
Excellent 10.0
Pros: I have stayed at this hotel many times .Rented out a room for a prom party .Put my whole family up for a stay there love that hotel
Cons: If it not broke don¿t fix it I love that place
Poor 1.0
Pros: they advertise having a happy hour - there was none - breakfast was a candy health bar - the room was very poor shape - needed to be up dated, furniture in poor shape - morning staff of one was nasty when answering questions. pat that is the best.
Okay 5.0
Pros: the mini suite had a nice kitchenette and fridge with ice maker
Cons: State mandates masks inside. The night manager did not have or wear one. the police came and were wearing masks to deal with some disturbance. The next morning the cleaning staff were sitting in the unused buffet area without masks. No CDC guidelines
Poor 1.0
Pros: None!
Cons: The whole building
Excellent 10.0
Pros: They have a separate living room from the bedroom. Felt more homey.
Cons: No
Excellent 10.0
Pros: Very friendly and accommodating!
Excellent 10.0
Pros: Caring, attentive staff
Excellent 10.0
Pros: We are a family of 6 so we love the suites.
Excellent 9.0
Pros: Very nice accommodations with the best complimentary breakfast we have ever seen.
Cons: For such a nice facility, we were surprised that the facial and toilet tissue seemed to be low bidder quality. Really out of sync with everything else about the hotel.
Good 7.0
Pros: Price, location, free breakfast, pool, wi-fi
Cons: Wasnt informed of the 20.00 hold for incidentals per room. I had to call and get this information after reviewing my pending charges. I am told the hold is removed after 72 hours and the charges are reversed.
Mediocre 2.0
Cons: Locked out of room for hours. Staff had to break door
Good 6.8
Pros: Location was great- walked to Mall of America
Cons: Under construction and they did state that up front. The breakfast when I went down was out and took a while to get refilled if staying don't plan on eating breakfast there. Compared to other Homewoods, it was very disappointing. The room was very tired and needs a good renovation. The pull out couch was very uncomfortable. I assume after construction these issues will be taken care of.
Okay 4.0
Pros: Location was good. Front desk staff and housekeeping staff were friendly.
Cons: Water leaked from the ceiling in the bathroom. Wasn't a big deal because we noticed it a few hours before checkout. Pool closed at 10 but we got to go in the morning. And the hotel double charged me. Still waiting on a refund.
Excellent 10.0
Pros: Very good. Great staff with friendly service, Great breakfast with a variety change each day. Rooms were well appointed, clean and comfortable
Cons: Hallways a bit hacked up and need some renovation. Bathrooms a bit on the small side.
Excellent 8.2
Pros: Great rooms.
Cons: Breakfast is unimaginative
Homewood Suites Minneapolis - Mall of America - Bloomington
Rated no. 5
8.7
Excellent 8.7
Based on 366 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.0
Facilities
9.6
Location
9.2
Overall
9.2
Overall 8.6 Excellent
Based on 1,088 reviews
Cleanliness
9.1
Comfort
9.0
Facilities
9.6
Location
9.2
Overall
9.2
Cleanliness
10.0
Location
10.0
Overall
10.0
Staff
10.0
Value for money
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
9.4
Cleanliness
8.9
Comfort
8.9
Location
9.3
Services
8.5
Staff
8.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
9.1
Location
9.3
Overall
10.0
Services
8.9
Cleanliness
9.0
Comfort
8.9
Location
9.0
Services
8.8
Staff
8.9
Cleanliness
9.2
Comfort
9.2
Facilities
8.0
Location
9.1
Overall
7.0
Cleanliness
9.2
Comfort
9.2
Location
9.1
Services
9.0
Staff
8.9

Good 7.0
Pros: reasonable
Cons: told the kitchen was available then it wasn’t open; ice machine broken
Good 7.0
Pros: Great Bathroom, comfortable bed. Overall room was very clean, no unpleasant odors left from cleaning products.
Cons: A continental breakfast and free coffee would of been nice.
Excellent 10.0
Pros: I loved how accommodating the the staff was! super enjoyable experience
Cons: nothing this place was amazing
Mediocre 3.0
Pros: Price. Maintenance guy was quick to respond. Restaurant worker and that area cleaning person was kind and helpful.
Cons: Had to call several times for towels and room to be cleaned after cleaning of room had a scheduled time, no show until called several times. Slow tub drain After cleaning, no extra coffee cups placed.
Good 7.0
Pros: convenient to light rail
Cons: lack of dressers an counter space. 1 small table.
Good 7.0
Pros: It was a new hotel nice staff
Cons: The hotel didn't inform us about the massive party that was going on
Excellent 9.0
Pros: Room
Cons: No ice
Excellent 9.0
Pros: I would have liked the restaraunt to be truly open as well as the bar.
Cons: I always enjoy my overall stay at this location.
Good 6.0
Pros: Clean
Cons: Hotel cost cutting is taking away from patrons. Everything about our stay was unexpectable.
Okay 5.0
Cons: Found a bed bug in our room
Good 7.0
Pros: Close to The mall. Room was nice size
Cons: Front desk gave me wrong room number when we checked in Also, workers who cleaned the rooms threw our new towels and blankets on top of my suit case and didn't hang then or make the beds. There is also no continental breakfast but there is a restaurant.
Excellent 10.0
Pros: It's location works well for us and the rooms are always clean and quiet.
Cons: Not really. Parking not included with the stay is a bummer though.
Excellent 9.0
Pros: Handicapped accessibility was excellent.
Cons: The cover on my bed was thin and short (I am tall). The result was I was cold and had difficulty completely covering myself.
Excellent 9.0
Pros: I like how close it was to public transportation and Mall of America. All staff in passing greeting me everytime. The room was more a modern design and look.
Cons: The only I didn't like is the microwave was not in the room but in the ice room around the corner.
Mediocre 2.0
Pros: Room was not made up...dusts in the vents. Since they did not clean my room I had to call for new towels and sheets...when I went to make bed with new sheets I found blood all over the mattress pad...so had to call back down for a new mattress pad.
Cons: They said you had to schedule housekeeping 24 hours in advance, but we did not check in until 7:30 pm the night before and was not told this. The blood on the mattress pad did it for me. It was in SEVERAL areas which tells me they didn't care.
Excellent 8.0
Pros: Location was great - light rail stop immediatly out front. We were able to walk out and get on the train that took us right to Target Field.
Cons: Charging for parking is ridiculous. This isn't downtown. There are acres of open space nearby. Maybe if the parking was gated and had security, but it's literally an open lot.
Excellent 9.0
Pros: Loved being able to watch the fireworks from the balcony of our room .
Cons: The mattresses could be more comfortable . Woke up with a sore back every morning . Made it for a long day of being on your feet
Excellent 10.0
The Bloomington Hyatt is a fabulous hotel! Comfy bed, beautiful shower, and clean room! The pool was refreshing and our stay was relaxing! We’ve stayed here before and We’ll do it again!
Okay 5.0
Pros: Rooms were clean.
Cons: No useful amenities. No free parking, no free breakfast, no microwave in room, very limited number of channels in TV.
Excellent 10.0
Very clean hotel with great location. The staff was very friendly.
Mediocre 3.0
Pros: The best thing about the hotel stay was the pillows
Cons: the room had only ONE chair and a very uncomfortable one at that, the beds are VERY LOW, and not having any dresser there was no where to to lay anything or drawers to unpack.they only had decaf coffee in the room,it took 20 minutes to answer a call
Excellent 10.0
Pros: Every clean nice and in good location
Cons: Had to pay for parking
Good 7.0
Pros: Location Atmosphere
Cons: Ice - All ice was gone on all floors and not refreshed. This is a very big inconvenience for the star level of the hotel. Tub was plugged and not draining - again should be checked by staff when cleaning
Good 6.0
Pros: The location, of the property, was beneficial to my needs this trip.
Cons: Front desk response was lacking.
Excellent 10.0
Pros: Very friendly staff, the room was very nice and clean.
Cons: Didn¿t have room service or a restaurant in the hotel.
Excellent 9.0
Pros: The hotel is very clean and well maintained. We found the staff to be very accommodating and friendly. We ordered some drinks at the bar and wings, both were very good. Our room was clean and the pillows were very comfortable. We would stay here again.
Mediocre 2.0
Pros: Location
Cons: I was very disappointed in being lied to in person about available rooms but then seeing online there were multiple rooms available. Room was not stocked and never got items requested.
Excellent 10.0
Pros: The feelings of comfortability and security for its cunsumers.
Cons: There wasn't any coffee in our room and the coffee maker was out dated.
Excellent 8.0
Pros: Location, professionalism of staff; Upscale
Cons: Room was not clean, so we had to be relocated to another room. Ice dispensers were on every other floor and were not ice machines, simply refridge. that had bags of ice and were not clean. Restaurant was only grab and go, very inconvenient.
Okay 5.0
Pros: Location
Cons: Rooms are small. The table only had 1 chair no microwave in room. Rooms not clean very well
Good 6.0
Pros: Close to the mall and other places we were visiting.
Cons: You must pay for parking which is just a surface lot. This is a newer fee that I wasn¿t expecting. Hotel room was not the cleanest but not filthy. Items in the shower were used.
Excellent 10.0
Friendly staff, great location, spacious room, clean, close to the airport but surprisingly very quiet.
Excellent 10.0
Best Hotel Ever I Give it a 10
Poor 1.0
Pros: Quick checkout
Cons: Room temp was 82 degrees, housekeeping was non existent , poor management team
Excellent 8.4
Big clean rooms. Extremely close to the mall. Small indoor pool but still nice.
Excellent 9.2
Hotel was very clean, rooms were good size, close to the Mall of America which we wanted, wished the pool was a little bigger but it was nice we had it to ourselves for awhile.
Mediocre 3.0
Pros: Close to airport.
Cons: Rooms have large wardrobes blocking door. Coffee pot hard to access, and was not well stocked. No ice bucket. Bathroom mirror had lights around it but made it hard to use. Would not return.
Good 6.0
Pros: Quiet,updated rooms
Cons: Staff never explained anything at check in. Didn't know we needed pool reservations. Where the elevators were, where are room was, etc. That there was a parking fee...
Poor 1.0
Pros: Cleanliness only
Cons: The entrance was so far away from the room and so was the parking.
Good 7.0
Pros: Location, close to MOA and Ikea. Rooms are modern.
Cons: Paying for parking, no use of the pool (covid restrictions had it "booked" already but there was no one in the pool), limited menu at restaurant, no ice machine - needed to go down to the restaurant just to fill our cooler. Just underwhelming overall.
Good 7.0
Pros: It was nice, clean and conveniently located.
Cons: I understand why hotels charge for parking. I DO NOT understand why these additional charges are not clearly disclosed at the time of purchase!!! I¿m tired of being surprised by this at check in and it needs to stop.
Good 6.0
Cons: Too often no one at front desk.
Good 6.0
Pros: It was clean and quiet
Cons: The bar and restaurant were closed. Check in was unfriendly
Mediocre 2.0
Pros: The room i seen online was the same room they give i ask for another room they want to charge me more money
Okay 5.0
Cons: It was really cold in room
Mediocre 2.0
Pros: It was decent
Cons: water didn't get that hot, no microwave i had to get on the elevator just to heat subverting up. 10 a night to park 2 a cup of coffee that wasn't even good. Air/ heat in room sucked
Okay 5.6
These asshats charge for parking but do not disclose this in the reservation or upon check-in
Okay 5.0
Pros: The shower.
Cons: No free breakfast.
Okay 4.0
Pros: It is a nice place with a great location
Cons: No one at the front desk upon arrival - had to go find someone.
Okay 5.0
Cons: People knocking on my door and walking away in the morning before o could answer the morning of check out which delayed getting ready and getting my infant ready to check out on time
Okay 5.0
Pros: Location
Cons: It is not comparable to other 4 star hotels in the area and price range.
Okay 5.0
Pros: The location.
Cons: Cleanliness was not up to standards for a Hyatt and the primary reason why I won't stay there again. No regular coffee in the room was a minor irritation, what they had was a mix of cocoa and coffee. No response was received back from an email to Hyatt.
Mediocre 3.0
Pros: It was clean.
Cons: The staff and the pillows.
Okay 4.0
Pros: Comfortable bed
Cons: Charged for parking even though I called hotel directly before booking and was told there was no fee. Room toiletries were used when we got into the room.
Excellent 10.0
Pros: New, modern, clean and with great food. I’ll recommend this hotel is great!
Poor 1.0
Pros: Close to the mall.
Cons: Rash developed in multiple areas of the body that was exposed to bed sheets, which progressively got worse and still an issue 1 1/2 weeks later. mgr said what do you want & also said no one online will understand hotel sheets would cause a rash.
Mediocre 3.0
Pros: Great location. Very suitable for executive travel.
Cons: No breakfast was disappointing. The staff was cold and elite. Nothing kind and friendly here. Beds were extremely low and extra hard. No fluffy comforter just a thin blanket sandwiched between two stiff sheets. Housekeeping knocked on our door at 8:30am.
Mediocre 2.0
Pros: Clean room and convenient location
Cons: When I booked online it was for a king bed. The room I received was two queen beds.
Poor 1.0
Pros: Nice location
Cons: At 12:30 in the morning we could not get the room we requested. It wa a horrible experience.
Poor 1.0
Pros: The hotel was clean and in a great location.
Cons: The restaurant messed up both our meals resulting in our family not eating together.
Excellent 8.0
Pros: The dinner menu was fine.
Cons: The breakfast options were a disappointment. Looked and tasted like processed food.
Poor 1.0
Pros: When I drove away and knew I never had to go back!!
Cons: There was nothing I liked about this hotel.
Poor 1.0
Pros: Room was nice
Cons: Caught the hotel staff being dishonest while checking in. They said they didn't have a room with two queen beds. When I said I was going to leave, they said they did, but I had to pay more!! Charged me $11 to not share a bed.
Poor 1.0
Pros: The exercise facility had cold towels
Cons: The staff is very hit and miss. We have stayed at many hyatts in the past and this was by far and away the worst experience we have ever had. We would not stay here again and unless their management contacts us we will not stay at Hyatt hotels again.
Hyatt Regency Bloomington - Minneapolis - Bloomington
Rated no. 6
8.6
Excellent 8.6
Based on 1,088 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.6
Facilities
10.0
Location
9.0
Overall
10.0
Overall 8.7 Excellent
Based on 126 reviews
Cleanliness
8.5
Comfort
8.6
Facilities
10.0
Location
9.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Staff
10.0
Cleanliness
8.4
Comfort
8.5
Location
9.1
Services
8.3
Staff
9.0
Cleanliness
9.4
Comfort
9.2
Location
9.2
Services
8.6
Staff
9.4
Cleanliness
8.8
Comfort
9.1
Facilities
10.0
Location
9.4
Overall
10.0
Cleanliness
7.5
Comfort
7.1
Location
7.5
Services
7.1
Staff
7.5
Cleanliness
8.2
Comfort
8.2
Location
8.2
Services
7.9
Staff
8.9

Excellent 8.0
Pros: the breakfast was great the rooms was every clean I did not not like how the tub and shower looked
Cons: the bathrooms and more pots and pans
Excellent 9.0
Pros: The rooms were fantastic. Never had such spacious and useful accommodations
Cons: The hot tub or jacuzzi didn’t work and couldn’t be fixed in time
Excellent 9.0
Pros: The room was nice and big. The pool area was fun. The breakfast was really tasty.
Cons: My room was supposed to have a fireplace.
Excellent 10.0
Pros: Everything
Cons: Nothing
Excellent 8.0
Cons: The rooms are kinda out dated.
Okay 5.0
Pros: Breakfast was great
Cons: The pictures of the room did not match the ones on this property. This location had very old look and old fashioned stove/ appliances. If I knew this- I would’ve stayed in the Residence INn I always stay in when I go to Minnesota.
Okay 4.0
Pros: It was close to the mall. Staff was friendly
Cons: The sofa was very uncomfortable. Stains all over the floor. Toilet did not flush well. Had to call for a plunger on the first day.
Poor 1.0
Pros: It’s near the airport
Cons: Dirty room. Malfunctioning heat system
Excellent 10.0
Pros: The staff was very friendly and helpful. Room, lobby and grounds very clean.
Cons: Stairway carpet needs cleaning
Excellent 10.0
Pros: The outstanding staff should be commended
Cons: The room had some questionable stains on the carpet and furniture. But the biggest issue was the thermostat wasn't working, it said it needed a new battery, so I was really cold all night.
Okay 5.0
Cons: Rude staff
Excellent 10.0
Pros: The staff was top notch. Being an early riser I often see the pool and other areas of the hotel 1st and usually see things about a hotel management that wish I had not. Here I was not an understanding guest but am impressed one.
Excellent 9.0
Pros: THe Location and the size of the rooms.
Cons: The food wasn't the best.
Excellent 10.0
Pros: The employees were very nice and helpful
Cons: There was a family in the hot tub that made it very nasty and dirty but the next day it was closed and being clean
Excellent 8.0
Pros: Spacious office workspace, full kitchen
Cons: Location felt isolated
Excellent 10.0
Pros: that its kid friendly , the swimming pool, the breakfast , and the chilling area it had was wonderful to step out the room .
Cons: We misunderstood about the cleaning staff coming to clean and our room was not cleaned for that day and we had wet towels. But overall the cleanliness was good .
Excellent 10.0
Pros: Nice pool. Very good breakfast. Nice kitchen. Friendly helful staff. Even social reception had very good food. Taco Night.
Excellent 10.0
Pros: Sparkling clean, great staff and delicious fresh breakfast. Way above average!!
Excellent 10.0
Pros: The Staff were very polite and helpful. The room bigger than expected. The breakfast was fabulous
Excellent 10.0
Pros: The rooms were comfortable, large, clean. Service was exceptional. The breakfast was great. Spent time in the hot tub. We actually talked about making a mental note to always look for a Residence Inn wherever we travel!
Residence Inn by Marriott Bloomington by Mall of America - Bloomington
Rated no. 7
8.7
Excellent 8.7
Based on 126 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.7
Facilities
9.0
Location
8.9
Overall
8.8
Overall 8.5 Excellent
Based on 317 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
9.0
Location
8.9
Overall
8.8
Cleanliness
8.4
Comfort
8.4
Facilities
9.2
Location
9.2
Overall
8.8
Cleanliness
9.2
Comfort
9.2
Facilities
9.6
Location
10.0
Overall
9.5
Cleanliness
8.7
Comfort
8.7
Location
9.1
Services
8.2
Staff
8.6
Cleanliness
8.8
Comfort
8.8
Facilities
9.2
Location
9.2
Overall
8.8
Cleanliness
9.3
Comfort
9.0
Facilities
8.0
Location
8.3
Overall
8.0
Cleanliness
9.1
Comfort
9.2
Location
8.9
Services
8.7
Staff
8.9
Cleanliness
7.7
Comfort
8.1
Facilities
9.0
Location
8.0
Overall
10.0
Cleanliness
8.5
Comfort
8.4
Facilities
9.3
Location
8.9
Overall
9.3
Cleanliness
7.7
Comfort
7.7
Location
7.7
Services
6.8
Staff
8.2

Good 7.0
Pros: Location
Cons: Staff could¿ve alerted us that we had to request room cleaning due to COVID. The room was not cleaning the entire time and the heat did not work.
Excellent 8.0
Pros: location was great lobby,swimming pool clean.
Cons: no housekeeper for 3days..
Excellent 10.0
Pros: good location
Cons: n/a
Excellent 9.0
Pros: Location was good for our needs.
Good 7.0
Pros: Clean
Cons: Hotel bar closed 1 hr early with customers in it Misinformed about shuttle times
Excellent 10.0
Pros: everything was very good also clean
Excellent 8.0
Pros: Comfy and super close to the mall
Cons: Tub seemed to not have been cleaned and the hand sink didn't drain
Excellent 8.0
Pros: Location to Mall of America
Cons: Pool area, pull out bed was tiny with a poor mattress, and breakfast included at a reasonable fee.
Okay 5.0
Pros: Friendly staff.
Cons: I was rebooked to the Residence Inn without any details and it was confusing to get a confirmation from a different hotel. I specifically booked at the Courtyard to have a separate room for my 2 yr old. The Residence Inn didn¿t have this - disappointin
Excellent 8.0
Pros: Honestly my stay was hotel was okay. If you looking for somewhere to crash for the night.
Cons: My only problem was I booked this hotel in Blommington but ended being sent( booked) to the Marriott Edina. I thought it was a computer error. So I called they customers service of getaroom. I had to do some debating with rep. But I did get the reservation cancelled. 2 hours later I thought the glitch we have been fixed so I book Marriott Bloomington again. But got Edina. We needed a place to stay so we just drove the 10 minutes difference. This was book through kayak with a site called getaroom
Excellent 10.0
Pros: staff were friendly and accomadating
Cons: no
Mediocre 3.0
Pros: The location was central to downtown amenities. The bed was comfortable; breakfast area was nice although the food itself was cold.
Cons: This hotel was not especially clean. Also, there was a fire drill while we were there. While we were evacuating they announced that we could go back in. Many did not hear the announcement. The woman working was incredibly rude about it.
Excellent 10.0
Pros: Clean..comfortable beds
Cons: No
Okay 4.0
Pros: The room was decent.
Cons: Pool was cold. Surprised by the room vibrating at 8 am. Called down to learn that we were above the laundry. Not impressed. Won't stay again.
Excellent 9.0
Pros: The room was large and comfortable.
Cons: I wished our room case a microwave.
Excellent 9.0
Pros: Convenient location
Excellent 10.0
Pros: Lovely hotel room! The large picture on the wall behind the bed is beautiful. Very clean, smelled fresh as soon as you walked in the door. Thank-you.
Cons: No
Excellent 8.0
Pros: Clean. Attractive. Very comfortable bed.
Excellent 10.0
Pros: Very nice and felt new hotel.
Excellent 10.0
Pros: Very clean and prompt check in
Excellent 10.0
Cons: When I booked I asked for the Airport Courtyard but when I googled the address, it took me to the wrong hotel. I ate supper at the hotel but it was very short handed, and took a long time to order and very long to get food.
Excellent 8.0
Pros: All Staff.. location.. super clean,
Cons: A 2 room suite should have more than 1 tiny garbage can. No hot tub. Parking was minimal however was offered under ground parking the night regular lot was full. @ No charge. That was nice
Mediocre 2.0
Pros: Its okay, needs remodeling
Cons: staff gave out my room number to someone that claim to know me without my consent, I'm very disappointed, so much for privacy. Never coming here again! Be sure to check ID's and names on guest list before letting a stranger come looking for u!
Mediocre 3.0
Pros: The beds were comfortable
Cons: The walls were unbelievably thin -- something I found out when the neighbor's phone alarm rang at 5:30 in the morning. And then every 9 minutes for an hour. It made for terrible sleep and a bad overall experience.
Mediocre 2.0
Cons: Dirty room shower curtain was filthy brown stains. Seemed to be short staff at the front desk. Bartender had no communication skills. What complete waste of money.
Good 7.0
Pros: The location
Cons: Housekeeping did not come back in the afternoon to clean
Good 7.0
Pros: Restaurant and bar were very nice .
Cons: We wanted to pay extra to park our car for a couple days, and there were no options and they offered a phone number for Comfort Inn next door for parking, but Comfort inn was very rude and there was no parking.
Good 7.0
Pros: It was well-located.
Cons: The hotel put a hold for $20 on my credit card for incidentals (I'm used to providing a card, but not having a hold charge run). It's unnecessary, and I don't like giving Marriott an interest-free loan for a week. I made a complaint to the company.
Mediocre 2.0
Pros: Nothing, to be honest
Cons: Yes, the room was dirty, staff wouldn't move me to a room with one bed, remote didn't work, towel and pillowcase had what appeared to be blood on them... the hall reeked of weed
Okay 4.0
Pros: Most of the staff were very friendly.
Cons: Several issues with this location, first being the pool. It was cloudy and i personally tested the waters. Not acceptable!! Second, prices for food and drinks were outrageous for the quality of food. Third, TV in rooms are too small. Much more to say.
Good 6.0
Pros: swimming pool, Weight room, location, shuttle service, friendly staff, he offered a rollaway but there was no room for it in the room. Nice balcony overlooking Interstate 494. The room was quiet. We got it for a steep discount.
Cons: No free breakfast, no cookies & coffee in the lobby, no free newspaper, small room, small sofa. he offered a rollaway but there was no room for it in the room.
Good 7.0
Pros: Room was spacious, designed well, good shower. Staff quick to address concerns.
Cons: No breakfast provided w/stay. Restaurant offered $13 breakfast buffet. Good buffet but on the high side.
Good 7.0
Cons: No free breakfast
Good 7.0
Pros: The staff was nice and enjoyed the Starbucks in the lobby! It was very convenient having a shuttle bus to the Mall of America.
Cons: Obvious it was a room set aside for 3rd party reservations. The TV was directly to the left of the bed so watching was awkward if there was more than one person. Had to walk through a 2 ft gap to get in. Didn't get housekeeping during our 2 night stay.
Poor 1.0
Cons: The towel is not clean, and the pillow is not comfortable.
Good 7.0
Cons: Room was small for what I expected.
Okay 4.0
Pros: Proximity to the mall of America
Cons: Terrible service in the hotel restaurant- Jake's. Food was sub-par also.
Good 7.0
Pros: The pool was nice and so was the shuttle service.
Cons: The bed was not comfortable. The sofa sleeper in our suite was really hard to sleep on with the springs popping out.
Poor 1.0
Pros: The breakfast
Cons: The service was horrible the customer service rep that I spoke to when checking in had a very bad attitude. The room was outdated the bed was very comfortable but the room was definitely outdated. There was a lot of noise coming from the room above us.
Mediocre 3.0
Pros: Closeness to Mall of America and Airport.
Cons: Very disappointed with the room. Staff were not friendly. Very below standard for a Marriott.
Excellent 10.0
Pros: My daughter and I felt very safe and welcome. Room was comfortable. Easy to find property. Close to shopping and eating!
Excellent 9.4
Pros: The staff was very friendly and accommodations were nice.
Cons: That I hit a button on the tv and accidentally ordered an $18 movie! That is outrageous and I couldn't go back and delete.
Excellent 8.0
Pros: The room was nice and clean. I appreciated having a mini-fridge in the room. The omelet at the breakfast buffet was very good. I appreciated that the heat/cooling unit in the room had a "constant air" option to provide white noise.
Cons: The bartender claimed he didn't know how to make any of the cocktails offered. I found that a bit odd, but he was friendly and we were happy with his service.
Excellent 8.5
Pros: After the incident with the Tub, they had a new room ready and room keys brought up to us in a matter of minutes. I was astounded at how quickly they handled the issue on Valentine's Day.
Cons: The Jacuzzi Tub has a flat top faucet which looks sleek and modern but evidently not the best design. Turned on the water to begin filling the Large 2 person whirlpool and went to the bathroom. I come out to find the top part of this sleekly designed faucet had come off thanks to the cheap adhesive holding it in place and watch was both going in the tub and in front of the tub soaking the surrounding carpet to a sponge like feeling.
Excellent 10.0
Pros: It was quiet and clean! We never heard any hallway noise or distruptions from other guests! The staff was helpful, courteous and accommodating! The kayak price that I got was fantastic! We will be back!
Cons: We really would have liked to have adjoining rooms.I would like a rewards program.
Okay 5.4
Pros: It looked nice and up to date
Cons: The bed was rock hard
Excellent 9.4
Pros: We stayed one night for my husband's birthday. I was asked at check in what brought us, and when we came back after dinner, there was a piece of cake and a nice handwritten card. Made our day. It was clean and the pool area is very nice. The salt water pool and whirlpool are wonderful. I love that the whirlpool is circulated with water instead of air, as it is SO much quieter that way and we could visit easily while sitting in the water.
Cons: At 4am, the room on one side of us had their alarm go off and it took several minutes for them to shut it off. Then, about 5 minutes later, the room on the other side started watching tv so loudly, we finally had to call the desk and ask them to have the patrons turn it down. It was 4am, after all. All of that to say, while the hotel was not responsible for the tv or the alarm - the walls are thin. (the reason for the 4 instead of the 5) We turned on the air conditioner fan as white noise and wished we'd slept all night that way. So - bring ear plugs if night noises bother you...or turn on the fan.
Excellent 10.0
Pros: Our room was very spacious and comfortable and best of all, quiet. The staff was very friendly at check in and in the restaurant. Breakfast was excellent.
Excellent 10.0
Pros: lobby was very nice, shuttle guy took a while to do things but got stuff done. Breakfast was very tasty with a chef making omlets and whatever shape pancake you'd like (one kid got dinosaur shaped ones).
Cons: breakfast cost quite a bit
Good 7.6
Pros: We liked having the shuttle to the Mall of America. The sofa bed was surprisingly comfortable. Although the room faced the interstate, it was quiet.
Cons: The room was smaller than I'd expected, and it wasn't a great price.
Courtyard by Marriott Bloomington by Mall of America - Bloomington
Rated no. 8
8.5
Excellent 8.5
Based on 317 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.7
Facilities
8.2
Location
9.0
Overall
8.2
Overall 8.4 Excellent
Based on 407 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
8.2
Location
9.0
Overall
8.2
Cleanliness
8.0
Comfort
8.0
Facilities
7.3
Location
8.0
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
7.0
Overall
8.0
Cleanliness
8.6
Comfort
8.6
Location
9.1
Services
8.4
Staff
8.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
6.0
Overall
10.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.7
Comfort
8.9
Location
8.9
Services
8.6
Staff
9.2
Cleanliness
8.9
Comfort
8.8
Location
8.9
Services
8.5
Staff
9.0
Cleanliness
8.7
Comfort
8.6
Facilities
10.0
Location
8.7
Services
8.4
Cleanliness
8.8
Comfort
8.8
Location
8.7
Services
8.3
Staff
9.0

Mediocre 3.0
Pros: Clean.
Cons: Shuttle to and from light rail was not available. Pool was closed. Breakfast was very small with very few options. No fans in the bathroom.
Excellent 10.0
Pros: Room was sooo quiet and clean. Bed was super comfortable, great pillows. Checked all the boxes.
Cons: Surprised the room didn't have a fridge since it's a "suite."
Excellent 10.0
Pros: Excellent location, friendly staff, variety in the breakfast
Cons: Nothing
Okay 5.0
Pros: Friendly Staff!!!!
Cons: Pool was closed! Bar was closed! Shuttle to MOA did not begin until after 4pm.
Good 7.0
Pros: nice room, breakfast and location
Cons: bed wayyyyy too soft. needs changing i am sure. i could not sleep it felt like a hammoc.
Excellent 9.0
Pros: Location
Cons: We were not made aware at check-in that maid service was not offered on a daily basis. If we needed maid service it had to be requested the day before. I wish the desk had communicated this to us when we arrived.
Excellent 9.0
Pros: convenient location to airport, clean room, efficient friendly staff, comfortable bed!
Cons: the drive way way a little difficult to find in the office park
Excellent 10.0
Pros: Vish, was very friendly during our check in. The room was great for our large family and the breakfast was a great added value as well!
Excellent 10.0
Pros: Front desk staff Jenny is great!
Cons: NA
Excellent 9.0
Pros: Breakfast eggs were FANTASTIC!
Cons: Nothing.
Excellent 8.0
Pros: Location. Easy to navigate.
Cons: Previous guests toenails on floor. No information in room about facilities.
Excellent 10.0
Pros: Vish made the experience wonderful. He¿s charismatic and professional. The beds were amazing!
Excellent 10.0
Pros: Very comfortable beds! And layout of the room.
Excellent 8.0
Pros: Very quiet in spite of being alongside a freeway. Close to MSP airport. Refrigerator and microwave nice. staff at front desk on days was very nice¿Kudos to her! Remembered us when we returned 5 days later to stay again.
Cons: Free breakfast a little skimpy¿Lots of bacon but no scrambled eggs Refrigerator¿s freezer needed to be defrosted. Bath mat and wash cloths were missing (replaced by nice guy at desk) Desk lamp broken; overall, room a little dark Bathroom fan br
Excellent 10.0
Pros: Modern, convenient location, professional staff
Cons: N/A
Excellent 10.0
Pros: Friendly staff and cleanliness
Mediocre 3.0
Pros: Location only
Cons: Way overpriced for what was offered. Before booking the room for 6 I called to verify everything was open & operating this was a flat out lie! The pool is closed, breakfast is pre-boxed & the room smelled like smoke and no for the pullout couch.
Excellent 10.0
Pros: COONVENIENT TO AIRPORT, MALL. OUTSTANDING CARE FROM HOTEL PERSONNEL, SHUTTLE. GREAT ROOM DESIGN AND VERY COMFORTABLE.
Excellent 9.0
Pros: Rooms clean . Staff very hard working and very understaffed
Cons: Having stayed there before very disappointed with breakfast. May e due to covid but bagel and two hard boiled eggs in a box is not the same as the large buffet breakfast before. Three people in room yet one glass, two towels and wash clothes.
Okay 5.0
Cons: No parking ..pool policy need to be monitored or staff on same page with protocol
Poor 1.0
Cons: The lady at the front desk was very rude
Good 6.0
Pros: Bed, room size, box breakfast
Cons: Broken sink faucet, no light in couch area, dirt and garbage along edge of floor
Poor 1.0
Pros: Wouldn't be able to tell you. They sold our prepaid room out from under us. We arrived after a late flight to find that they did not have a room for us. Lame!
Cons: Hard to believe that they would overbook and not hold a prepaid non refundable reservation. They are located right next to the MSP airport and must have late arriving guests nightly. Staff reacted like it was no big deal/happens all the time.
Good 7.0
Pros: It's close to airport and mall of America.
Cons: They didn't have any breakfast,really nothing.
Okay 4.0
Pros: The location was easy to find
Cons: We weren’t informed that the pool was closed and there wasn’t any breakfast. We specifically wanted a hotel with those 2 details. Not only that but there were crumbs all over the entire room. Worst of all, a BRA was found in the room. Room w
Mediocre 2.0
Pros: The location
Cons: 1-Did not get king bed promised in reservation 2-Dirty underwear belonging to a previous guest in closet 3-Air conditioner blowing on face while in bed 4-workers partying on outside deck 5-uncomfortable beds
Mediocre 2.0
Pros: Gentlemen at front desk very friendly.
Cons: We checked in at 830pm. No shuttle service to airport provided as advertised on website. No hot water. Tub leaked water everywhere and rooms weren't very clean. Gentlemen at desk was very friendly and moved us to a new room. Hot water never worked.
Mediocre 2.0
Pros: It had a hot shower and quiet location.
Cons: My hotel said there would be a shuttle to and from airport and that was not the case. I called ahead of time to double check with covid going around and they assured me I would have a shuttle only to find out that wasn’t the case. Cost $100 for 2 c
Mediocre 2.0
Pros: Staff was rude .. accusational.. the hotel stinks like mildew.. at least the 3 rooms I stayed in did! As well as the entire 3rd floor! Over priced
Cons: The rooms smelled awful Staff accused my boyfriend of a crude act that was absolutely not him! Found the the REAL guilty guest member and then not so much as sai
Good 7.0
Pros: the staff is amazing , especially the general manager her years in the industry shine . thank you for everything and I will be back sometime .
Cons: whad a few hick-ups with rooms which caused us to move rooms a few times. But manager worked her magic and eventually got it worked out.
Good 7.0
Pros: Free breakfast, swimming pool is small but perfect for small kids, would be nice if water temp is warmer . Hot tub is good but gets crowded. Good breakfast. Quiet room even though we're in front of parking lot and planes flying overhead.
Cons: Room cleanliness- very dusty,fingerprint smudges on glass window/partition, mirror, carpet needs to be washed, stained furniture.I hope other rooms are better. Hot tub gets crowded.staff removes food exactly at 9am even though there's still people getti
Good 7.0
Pros: the rooms were really clean and big
Cons: yes, the parking lot was full and you had pay extra for parking lot, and a little confuse to get to the hotel was not well visible
Good 6.0
Pros: The room was great
Cons: The hotel advertised indoor pool but after booking and getting swimsuits on we was told the pool was closed. My children was very disappointed they couldn't swim
Good 7.0
Pros: Location and size of room
Cons: Could do a better job on cleaning. Communication on team about our late checkout.
Mediocre 2.0
Pros: ...
Cons: We actually left and didn't spend the night. Not clean but worse is that there was no where to park. Staff told us to park in the Hampton lot... No spots there... Or by a fire hydrant. We would have paid but they didn't let us park underground.
Mediocre 3.0
Pros: price
Cons: staff was lazy about details
Okay 5.7
Pros: Chobani vanilla yogurt for breakfast, large rooms, shuttle worked well but was packed
Cons: Disgusting scrambled eggs, pool cold and small,
Excellent 8.0
Pros: The hotel is only a few minute drive from the airport and the mall of America. They also have a shuttle that goes to the mall as well which is very convenient. The beds are very comfortable and the continental breakfast was great as well.
Cons: The pool area is a little small so it can become cramped at times. I do wish they had faster wifi but that is just my preference. Overall this is a hotel I will continue to visit.
Excellent 8.0
Pros: Really liked the cleanliness of the room. The breakfast was very nice. Very easy check in and out. Hospitable and friendly staff.
Cons: Didn't understand why there were no bags in the garbage containers in the room. The pool area was WAY too small for the size of the hotel. Water was only about 4 feet high. Also, not a huge deal, but we were getting ready with an hour to go before checkout, and a housekeeper came into our room assuming that we had already left. Just glad nothing private was going on... We had used the shuttle to visit Mall of America and were disappointed to discover that there was not enough transportation for the guests that needed a lift. Were we there for one pickup and had to wait an additional half hour to get seating an another bus.
Excellent 9.0
Pros: Room was well kept and clean. I liked the set-up with the desk in a different section of the room and the bed. Made if feel less like a motel room.
Cons: Little bit hard to get back to from the road since it shares the entry way with the Hampton.
Springhill Suites Minneapolis-St Paul Airpt/Mall Of America - Bloomington
Rated no. 9
8.4
Excellent 8.4
Based on 407 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.6
Facilities
7.2
Location
8.9
Overall
7.0
Overall 8.2 Excellent
Based on 1,469 reviews
Cleanliness
8.6
Comfort
8.6
Facilities
7.2
Location
8.9
Overall
7.0
Cleanliness
8.4
Comfort
9.2
Facilities
8.0
Location
9.2
Overall
8.0
Cleanliness
4.0
Location
4.0
Overall
4.0
Staff
8.0
Value for money
2.0
Cleanliness
8.3
Comfort
8.3
Location
8.8
Services
8.1
Staff
8.5
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
2.0
Overall
2.0
Cleanliness
9.0
Comfort
9.0
Location
9.1
Services
8.5
Staff
8.8
Cleanliness
8.6
Comfort
8.7
Facilities
9.0
Location
9.0
Overall
8.0
Cleanliness
8.8
Comfort
8.8
Facilities
6.6
Location
8.9
Overall
7.5
Cleanliness
8.3
Comfort
8.4
Location
8.7
Services
8.1
Staff
8.4

Good 6.0
Pros: Great location - less than 5 minutes from Mall of America
Cons: Room was horribly dry. For multiple night stays, they don't even come tidy up the rooms. They just drop off towels upon request.
Excellent 10.0
Pros: Breakfast was very good and proximity to the airport was very convenient.
Cons: No complaints whatsoever.
Good 6.0
Pros: close to airport and 4am shuttle
Cons: very uncomfortable beds
Excellent 9.0
Pros: The hotel was clean, conveniently located by the airport and the staff was friendly.
Cons: There was nothing that i didn't like. The bed was a little uncomfortable for me, but I'm very picky with my mattress.
Excellent 8.0
Pros: Connected room
Cons: Restroom, outdated room
Excellent 8.0
Pros: the waffle where the best my kids are picky eaters and they enjoy the breakfast
Mediocre 3.0
Pros: The breakfast was great and the bed was comfortable
Cons: There was wasp in our bedroom and they didn't clean our room even after we requested it, the female at the front desk even said our room was being cleaned and it wasn't. Very disappointed in the service. I also had one of the shuttle drivers snap at me when I walked outside to get fresh air, stating the shuttle bus wasn't ready, I already knew that and didn't appreciate the way he talked to me. It was very rude.
Excellent 10.0
Pros: Rooms
Cons: No complimentary water
Poor 1.0
Pros: The location was good, the shuttle to and from the mall was nice.
Cons: The pull out bed had bed bugs, when we called the gentleman stated that he would need to see them and take a pic. We did find one and they had offered to move us to another room. We declined, if one room has them the other room may also have tgg he em!
Okay 4.0
The paint on the walls in the pool area was peeling and there were spiderwebs in the corners. The plaster on the ceiling in our room was cracked across the width of the room near the window. There were no disposable cups in the room which would have been nice. There was no microwave in the room, although it wasn't listed in what the room had. However, the room had a mini fridge which is why i assumed it had a microwave. You could use the one in the lobby though. Its just not convenient when you are trying to warm up dinner for 3 kids. The breakfast was good considering limitations Covid has put on continental breakfasts. No extra blankets but i didn't call to the front desk. We just dealt with it. The pull out bed was very uncomfortable. The pillows were nice though.
Okay 5.0
Pros: Location and staff were the best.
Cons: Room felt dirty. We had to switch rooms because the ceiling was leaking. Couch had stains on it. Bathroom tile as falling off. Didn¿t feel clean.
Excellent 9.0
Pros: The room size and comfort.
Cons: Missing the true continental breakfast. I want ¿waffles¿!¿¿
Excellent 9.0
Pros: Lovely room
Cons: the toilet in our room sounded like it was flushing every few minutes the whole time we were there.
Good 7.0
Pros: When we got there they told us the pool was closed and we had four kids with us so that wasn¿t a good situation. We asked for a room to be cleaned and fresh towels while we left for the day it was not done. Messed up our bill had to talk to manager! Ba
Cons: We booked this hotel two months in advance coming from out of state for a family wedding, when we got there nothing was right reservations was wrong the price was wrong and the pool was closed !! Couldn¿t get fresh towels or maid Service.
Excellent 10.0
Pros: Very clean room and it was perfect for our stay.
Cons: The pool wasn't working, the receptionist told us when we checked in. That was the only thing that we would of liked to be able to use.
Excellent 10.0
Pros: Staff
Cons: N/A
Good 7.0
Pros: Proximity to Mall of America. Ease of shuttle use. Pet friendly.
Cons: Staff was a little overwhelmed with customers at times and you could visibly see their frustration.
Excellent 8.4
Hyatt Place was clean, staff was friendly and it is close to the mall of America. There is a shuttle that the hotel provides to and from the mall which is great!
Excellent 8.0
Pros: Nice big room, very clean, very competent and friendly staff.
Excellent 10.0
Pros: It was quite and very clean
Cons: No
Excellent 10.0
Pros: Very clean, new, and comfortable.
Cons: No
Poor 1.0
Pros: Great location
Cons: The personal ( security- receptionist) rude, he was drunk and was Harassing me! Very bad experience!
Good 7.0
Pros: Near the airport and continued shuttle service.
Cons: Was told there was free parking for trip duration and there was not.
Excellent 8.0
Pros: We enjoyed the room design.
Cons: The bed was extra hard and no airport shuttle on the weekend. The employees were great.
Excellent 9.0
Pros: The room was exceptional
Cons: There were a few things missed by housekeeping... a used shampoo bottle set out instead of a new full one.
Okay 4.0
Pros: the location met my needs
Cons: there was a less than adequate bag breakfast. pillows in the room were like they were stuffed with towels and the bed was average at best.
Good 6.2
Pros: Clean rooms
Cons: I was disappointed that the hotel shuttle was not operating. I selected this hotel because of the hotel shuttle and the proximity to the airport. I was told at the airport that the shuttle was not running at night but one would be available in the morning. When I checked in I was told shuttles were not available on weekends. I spent an extra $30 on lyft to commute
Mediocre 3.0
Pros: When it was time to leave
Cons: they had suspended shuttle so had to taxi. No amenities. Did not stay the second night. Got up in morning and booked a night at a different hotel.
Mediocre 3.0
Pros: The location was convenient
Cons: The lobby smelled like mold and there was no water pressure in the shower so I couldn’t wash my hair before my big meeting
Good 7.0
Pros: The bed was comfortable.
Cons: Small cramped room. They guy who checked us in wasn't friendly. The elevator and hallway smelled like weed. Nothing near the hotel to walk or drive to..this was probably the worst Hyatt I've been to in a long time.
Excellent 8.0
Pros: Breakfast was great
Poor 1.0
Pros: Proximity to airport
Cons: Hotel double charged me. Paid in full for room and tax, and then charged me again. Still waiting for a call back to get this issue resolved.
Okay 4.0
Pros: Location. Shuttle service to Mall.
Cons: At reservation, it said breakfast and pets included. At check in, I was told breakfast and pet were extra. Pet was $75 and breakfast was a one-time fee of $12. During check-out I found out it $--- for 2 nights. No microwave! Room small!
Good 6.0
Pros: it was nice and close, the shower was wonderful hot and powerful
Cons: the breakfast and lobby area are very crowded, you get a person or two eating in there and you can't move around to get food or check in or out...
Mediocre 3.0
Pros: The coffee was good.
Cons: The pool was freezing cold so my kids were upset that they couldn’t swim (which is why we choose hotels with pools). Breakfast was poorly organized - need more staff to replenish the food, drinks, plates, and silverware.
Excellent 8.0
Cons: I would have given this an excellent as it had great beds, breakfast and easy access to the MOA and Light Rail but we were in room 210 which seems to be above the laundry room and there were a couple late loads put in. When I called about the load noise the machines were making it was offered that I could change rooms (1030-1100 at night) instead of just saying "Sorry, we will get them shut off for you"
Excellent 9.1
Pros: The room was exactly what I wanted, breakfast was great, the shuttle was convenient to the mall, the staff was great. The location is easy to find and overall the hotel had everything I wanted.
Cons: The variety at the bar was lacking, for the price and you’d think it would be better. Additionally 24 hour ‘resturant’ Is a joke. Was told they didn’t have a cook by the manager so I couldn’t get anything, I’d think he would be able to step in and get that done to keep the ‘24 hour food option’ available to guests. This was also at 4pm with 4 people behind the check in counter. Also upset that the lack of hot tub isn’t just stated anywhere. This place may have a pool but no hot tub. And no microwave in the room, again for the money you’d think that would be available easily.
Good 6.0
Pros: The hotel bar was very nice, the TV in the room was great. I really liked having the couch and wet bar area in the room.
Cons: This hotel has a pool but no hot tub and the coffee that they had ran out and they did not refill it. The breakfast went fast and they did not do a good job of restacking it at all.
Mediocre 3.0
Pros: Location and staff
Cons: Leftover food from previous tenant in refrigerator. Air conditioner didn't work in first room. The air conditioner in the second room was extremely loud.
Mediocre 3.0
Pros: Friendly staff
Cons: No microwave in room. Pool was closed half the time and very cold when open
Okay 5.0
Pros: Room was awesome! Very nice.
Cons: Breakfast was terrible and on short supply. Pool area small no hot tub. Some staff were unpleasant
Good 6.0
Pros: The very nice staff. The order in menu was limited but nice to have available.
Cons: The bathroom is tiny. Could hardly get the door shut. The toilet is for tiny people. I have never seen such a small toilet. The couch was very low to the floor. The decor was Asian so that was a clue. I am only 5"7" and average weight.
Good 6.0
Pros: The hotel was very clean. The room was adequate for what our family needed. Especially like that there was a mini fridge and sink since we like to bring our own snacks and drinks on vacation.
Cons: We travel a lot (at least once or twice per month) and this was by far the noisiest hotel we have ever stayed in. Teenagers, toddlers AND adults ran the halls late into the night, shouting. Other guests were very loud (TV and yelling) in rooms.
Good 6.0
Pros: Location
Cons: Low battery in fire alarm, kept beeping during the night, called front desk no answer. Was not happy no sleep till we had to take Ourselves. This made the hotel a safety hazard and against fire code. I told front desk as I was leaving and they just said s
Good 6.0
Pros: Proximity to mall of America, IKEA and metro station was great! Even though hotel offers shuttle to mall, it was easier to drive and park since shuttle only leaves at 15 minutes after the hour.
Okay 5.0
Pros: Location and sitting area in room. Liked pull out sofa bed.
Cons: Requested double room a week out & mentioned late check in...did not get it. Needed pillows & blanket for pull out, waited 30 mins & made 2 more calls to check on it-finally had to get dressed & go down to desk to get it-no apology Won't return
Poor 1.0
Pros: My flight landed around 11pm, so I called the hotel to let them know I'd be arriving late. When I arrived, there were no rooms left and they suggested I stay elsewhere, and they found a room at the motel 6 nearby. The staff was beyond rude.
Cons: My flight landed around 11pm, so I called the hotel to let them know I'd be arriving late. When I arrived, there were no rooms left and they suggested I stay elsewhere, and they found a room at the motel 6 nearby. The staff was beyond rude.
Excellent 8.5
Pros: The bed was very comfortable and the layout of the room was on trend and up to date. The walls blocked sound from adjacent rooms well, but being 6th floor out of 6 wasn't the best idea with plane noise. At least while there the plane traffic was from 8am-8pm, ok for most but not ideal with a baby. Not a complaint, more of a heads up.
Cons: The pool temperature was waaaay too cold! Air temp in the pool area was great, but wish the pool were as warm. Lakes in MN are warmer right now!
Mediocre 2.0
Cons: We arrived and there was no room available although we had a "guarantee" room reservation we PAID IN FULL FOR. Hyatt did not find us another room and hotels.com was of no help either. STILL DONT HAVE MONEY BACK.
Excellent 9.4
Pros: Good value and a great stay near the airport.
Cons: Close to airport. Clean room friendly staff.
Excellent 10.0
Pros: Friendly and helpful staff. Decent breakfast and many extra touches of class.
Good 7.1
Pros: breakfast was pretty great
Cons: Blood on a pillow case. Nasty. We didn't use that pillow.
Hyatt Place Minneapolis Airport South - Bloomington
Rated no. 10
8.2
Excellent 8.2
Based on 1,469 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.7
Facilities
8.0
Location
8.9
Overall
8.3
Overall 8.2 Excellent
Based on 522 reviews
Cleanliness
8.8
Comfort
8.7
Facilities
8.0
Location
8.9
Overall
8.3
Cleanliness
8.0
Comfort
7.0
Facilities
6.0
Location
9.0
Overall
8.0
Cleanliness
8.0
Comfort
6.0
Facilities
6.0
Location
8.0
Overall
8.0
Cleanliness
8.7
Comfort
8.2
Location
8.5
Services
8.0
Staff
8.4
Cleanliness
8.0
Comfort
8.0
Facilities
8.3
Location
8.6
Overall
8.0
Cleanliness
9.0
Comfort
9.2
Location
9.2
Services
8.7
Staff
8.9
Cleanliness
8.7
Comfort
8.7
Location
8.7
Services
8.4
Staff
8.8
Cleanliness
8.6
Comfort
8.7
Facilities
8.8
Location
8.8
Overall
9.0
Cleanliness
8.7
Comfort
8.5
Location
8.6
Services
8.2
Staff
8.6

Excellent 8.0
Pros: Appreciated the Shuttle, location, and the bed was very comfortable. Also appreciated the soaps in the shower.
Cons: The menu at the on-site restaurant did not have anything I could eat, so that was a bummer that I had to go somewhere else. Would have liked a warmer blanket.
Excellent 10.0
Pros: beautiful and clean rooms
Cons: everything was great
Excellent 9.0
Pros: Location Price Clean
Cons: Room could be cooler
Okay 5.0
Pros: The hotel was nice upon arrival. Staff was friendly and professional.
Cons: I discovered that I had gotten bedbug bites upon my arrival to Seattle the next day.
Excellent 10.0
Pros: Very helpful staff, great shuttle service..
Cons: It was all good
Good 7.0
Cons: limited dining hours and menu sparse. shuttle hours were limited so had to take a cab- last am run 10am next pm run 3pm - when you need to be at airport by 1:30 no other choice- one reason I chose hotel as it had a shuttle as I had no means of transportation
Okay 4.0
Pros: Proximity to the airport
Cons: Blood on sheets, the room was hot and stuffy, the elevators were dirty, the lobby water feature was growing mold and algae and had a bad odor, check in was to be desired. Probably won¿t stay at another Hilton.
Excellent 10.0
Stayed here a few times and one of my favorite hotels in bloomington
Excellent 9.0
Pros: Beds are comfortable and rooms are clean. Friendly staff
Cons: The pool was out of irder
Excellent 10.0
Pros: The bed, linens and pillows are excellent. Cozy and snug for a great night sleep. Facility is very clean and felt safe. Shuttle drivers are informative and friendly.
Cons: No
Excellent 10.0
Pros: The beds and pillows are like sleeping on clouds. I haven¿t slept like that in many many months. Staff is very friendly knowledgeable and we even had room service at 1:30 in the morning since we arrived late. You guys are wonderful
Cons: My son and I were very sad that we could not enjoy that beautiful room with a view and a lovely comfortable bed because we have to go to the mayo clinic but we plan on being back real soon
Mediocre 3.0
Pros: Free waters at check-in.
Cons: Old, outdated. Room smelled musty. Unfriendly staff. Probably wouldn¿t stay there again.
Excellent 8.0
Pros: The room was clean, faced the nature reserve and was comfortable.
Cons: They moved me to a junior suite due to construction noise, but the suite was really cold and dark. There was no way to turn on the heat as it was early September. They offered a small heater but it was never delivered. I returned to my original room.
Excellent 10.0
Pros: Clean! Friendly staff!
Cons: The tub didn¿t drain properly Room 902
Excellent 9.0
Pros: The hotel was very nice. Staff was pleasant. I appreciated the free coffee in the lobby in the mornings.
Cons: My TV didn't work the whole time I was there, but it's ok. I wasn't in the room a lot. It would have been nice to have a complimentary breakfast, but I'm sure that would increase the price. Overall I was very happy and would stay here again.
Excellent 8.0
Pros: Not over crowded. Looks good.
Cons: Cleanliness needs to be stepped up.
Excellent 8.0
Pros: Nice room and cleanliness.
Cons: The front desk was rarely staffed. Could not get ahold of anyone to have housekeeping on room.
Excellent 9.0
Pros: The staff was friendly and the room was very comfortable.
Cons: My only complaint would be that I wish the bathroom was bigger so that the toilet and shower/tub were so close together.
Excellent 10.0
Pros: Clean rooms, good location
Poor 1.0
Pros: Terrible staff
Good 7.0
Pros: It was nice and clean. Free parking.
Cons: Pool still closed. Garret receptionist was incredibly rude and very unwelcoming. Bad first impression. Careless and lazy.
Good 6.0
Pros: Nice location
Cons: I stayed two nights and I never got housekeeping in my room
Poor 1.0
Pros: We not really like the hotel! Very could in room! No microwave in room!
Cons: 1- could in room! We been there on December so temperature was 68F in our room! 2- shower was working bad! 3- no microwave in room!
Okay 5.0
Pros: Close to the airport
Cons: one of the beds looked like some one had used it The sink dripped The tub drained slowly There was a coffee cup lid on the floor which made me feel like they could not have vacuumed or they would have seen it The phone wasn't working
Okay 4.0
Cons: Covid-19 restrictions restaurant menus and hours amenities closed
Okay 5.0
Pros: It was close to the airport for our purposes on this trip.
Cons: Little bit older property with some maintenance issues. Hotel phone system was not working. Elevators needed cleaning and there was other people's hair on the bathroom floor. A little creepy, but we slept well.
Mediocre 2.0
Cons: Curtains do not close, old mattress, full size instead of queen size,pool closed, no employees at front desk.. would not stay here again
Poor 1.0
Cons: Room smelled
Excellent 9.7
Pros: Park and Stay Package
Cons: We WERE NOT told that they were not providing shuttles anymore due to Covid19, until we arrived at the hotel to check in. We had to try to figure out alternative transportation at an additional cost and inconvenience both getting to the airport early early the next morning as well as trying to find an Uber on a holiday for our return trip. It added a sizable amount of cost and stress, that we had no idea would be part of the stay at the Hilton.
Okay 4.0
Pros: The location is fantastic - right by MOA & the airport.
Cons: This is the shell of a former 3.5 star hotel. Non-Smoking room smelled strongly of smoke - had to move rooms, hotel was somewhat rundown. Rickety elevators, pool advertised as open online was actually closed, just an old, tired hotel.
Good 7.0
Pros: Location and staff
Cons: Pool, fitness center was closed due to the corona virus
Excellent 10.0
Pros: Comfortable beds and linens Convenient to airport Use of free shuttle Pricing
Good 7.0
Pros: Clean, modern, nice bed.
Cons: Parking fee added without our knowledge, $15 breakfast fee
Poor 1.0
Pros: Nothing, service was horrible... front staff was rude
Cons: Service, Rooms cleanliness, Attention to Detail, Check in process
Good 6.0
Pros: Lobby and staff
Cons: rooms were very dirty and need updating, the pool area was super dirty and one hot tub was out of order
Good 6.0
Cons: not able to control the temperature in the room.
Mediocre 3.0
Cons: Maintenance horrible it took 3 hrs to place my fridge 1st shift didn't show up at all 2nd shift guy was very nice and replace the fridge
Excellent 8.4
Early check in is grateful. Staff is really friendly. Pillow case has smell.
Okay 5.0
Pros: Location
Cons: Getting charged again after staying and then not returning phone calls
Excellent 8.0
Pros: Breakfast was good and a fair price. The bar and dining facility left a lot to be desired. The food was just ok, the service was ok but the location and lack of separation from the lobby and bar really did not lend itself to a nice evening dinner. After a long day of travel it did not do a lot allow some relaxation. I would stay again but I did not think it was all that competitive. There are better options. Thanks. ( should also add .. good staff!)
Okay 4.0
Cons: I chose this hotel for the hot tub feature,however,the hot tub literally had chunks of black dirt around the top platform area, green slime and mold. It was shocking how dirty it was.Also,upon entering the r I cut my finger open on sharp sheet metal.
Poor 1.0
Pros: Staff
Cons: Cleanliness
Poor 1.0
Cons: Trying to explain to an 8 year old her birthday party was a bust because someone had puked in the pool. It wasn't the hotels fault but would have liked my money back to move the party to a different hotel
Okay 4.5
Pros: The location was convenient to the airport.
Cons: We stayed here the night of our wedding because we had an early flight for our honeymoon the next day. I booked a king suite, but got a room with double beds. No one cared or was friendly about it being our honeymoon. The room service was terrible. The fish was supposed to have Nappa cabbage but had lettuce, no salads, just meh.
Okay 5.0
Pros: The location and the shuttle to and from the mall of America and the airport
Cons: I was there for seven days and Prior to checking in I was not told about a $50 a day incidental fee.
Okay 5.0
Pros: The room was extremely nice as far as setup was concerned, looked cozy.
Cons: I had problems with the linens seeming to be dirty, the restaurant was a total joke, and the layout of the lobby and restaurant made no sense.
Good 7.0
Pros: Nice room and pleasant staff
Cons: Had to finally ask to be seated for dinner after waiting for a few minutes. Dinner service slow. ,Picked up a snack in your snack bar which was not priced but cost $8 for a couple of crax, cheese and pepperoni. Did not realize how small the quantity!
Mediocre 3.0
Pros: The location was good and there was plenty of parking
Cons: When I booked this hotel online it listed the price at $--- a night. When I checked in I was told it was $--- a night. I felt that this was a bait and switch situation. The room was okay but they don't even offer a free continental breakfast.
Good 6.0
Pros: Decor, cleanliness, convenient shuttle, excellent staff
Cons: Pool was overrun by 30 unsupervised children even at 10:30 at night. There should be an adults only swim.
Okay 5.0
Pros: Indoor Pool.
Cons: Poor TV reception and down pillows and blankets... allergy to feathers.
Good 7.0
Pros: Couch in room for child to sleep on.
Cons: No ice machine. First hotel I have ever stayed at where ice had to be purchased in bags.
Excellent 8.0
Pros: Comfortable bed, great pillows. Staff friendly. Restaurant food was good.
Cons: Half and half for coffee was out of date and ruined the coffee.
Poor 1.0
Pros: Great location if you are planning on going to the Mall of America
Cons: Customer Service was rude. Room was 80 degrees at night. I called at 11pm and requested a fan. It took 2 1/2 hrs for that fan to get to our room.
Mediocre 3.0
Pros: It was close to the Mall of America.
Cons: The staff was extremely rude and did not answer the phones. I couldn't check out, I ordered room service only to be told the kitchen was closed. Mind you I was ordering from the 24 hour menu. It took FOREVER to get to my room, over an hour. Terrible staff
Excellent 8.5
Pros: The bed was comfortable and the room was very clean.
Cons: Nothing
Good 7.0
Pros: Location to airport and free shuttle
Cons: They advertise 'Free Shuttle, Free Parking'. It's only free parking the nights you're staying in the hotel. If you're planning on taking the shuttle to the airport & leaving your vehicle at the hotel, you have to pay a daily fee to leave your car there.
Mediocre 2.0
Pros: Convenient to airport; timely shuttle service
Cons: A great deal of noise from 2 to 4 am.
Okay 5.1
Pros: Very close to the airport
Cons: Deceptive website. There is an airport shuttle but parking is not free it is $15 a day. website did not state this.
Excellent 10.0
Pros: Really appreciated the secure floor and shuttle services.
Cons: There wasn't anything to dislike. We have enough negativity in the world. Stop whining and live on your feet, not on your knees!
Okay 4.2
Cons: 1 hour wait to check in followed by the front desk person leaving her shift, and my family and I were left waiting in the lobby for our room, and I had to go back to the desk to check in a second time. one of the hot tubs was recirculating cold water, our room had no information for food options, and the front desk representative on checkout begged me not to give them a poor review.
Hilton Minneapolis-St. Paul Airport - Bloomington
Rated no. 11
8.2
Excellent 8.2
Based on 522 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.8
Facilities
7.2
Location
9.1
Overall
7.5
Overall 8.0 Excellent
Based on 817 reviews
Cleanliness
8.6
Comfort
8.8
Facilities
7.2
Location
9.1
Overall
7.5
Cleanliness
6.0
Comfort
8.0
Facilities
6.0
Location
8.0
Overall
6.0
Cleanliness
7.2
Comfort
7.6
Facilities
7.2
Location
8.0
Overall
7.2
Cleanliness
8.5
Comfort
8.6
Location
8.9
Services
8.3
Staff
8.5
Cleanliness
8.0
Comfort
8.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
6.8
Comfort
7.3
Facilities
6.0
Location
7.1
Overall
6.5
Cleanliness
8.9
Comfort
9.0
Location
9.4
Overall
10.0
Services
8.9
Cleanliness
8.4
Comfort
8.6
Facilities
7.0
Location
9.1
Overall
7.0
Cleanliness
8.9
Comfort
9.0
Facilities
8.5
Location
9.0
Overall
9.0
Cleanliness
8.8
Comfort
8.7
Location
9.1
Services
8.8
Staff
8.6

Excellent 10.0
Pros: staff was very friendly. very clean. awesome food.
Cons: bed was very uncomfortable.
Okay 5.0
Pros: it was spacious and fit my families
Cons: it needs updating , while my kid was taking shower the roof this came down and there was a hole in the shower on top .
Excellent 10.0
Pros: The room layout.
Cons: No
Excellent 10.0
Pros: The breakfast was amazing! Also loved the social hour fro 5pm-7pm. Two free drinks and free snacks!
Excellent 8.0
Pros: happy hour
Cons: treats during happy hour are cheap
Okay 5.0
Pros: Staff at front desl was friendly.
Cons: Drove into the parking lot with with my son-in-law and 7 yr old grandson and were overcome with the smell of marijuana and young teenagers running around the parking lot at 11pm, we felt unsafe. Two males were trying to kick in the door next to our room.
Excellent 8.0
Pros: The restaurant and meet and greet from 5:30pm to 7pm
Cons: The swimming pool had way to much chlorine in it.
Excellent 10.0
Pros: Everything! Pool was warm breakfast was great!
Cons: No
Good 7.0
Pros: Good location
Cons: The bathtub drain was very slow when taking a shower.
Excellent 10.0
Pros: Pool and spa were immmaculate and wonderful for my children¿ all staff was kind and helpful¿.breakfast was complimentary and had anything you could possibly want room service was very reasonable¿hotel itself is beach
Cons: No. We¿ll be back soon
Excellent 10.0
Pros: The 2 room suites are ideal for us. The staff go above and beyond and all do an amazing job.
Cons: Free parking costs $5 a day.
Excellent 10.0
Check in was quick .(I work the front desk a hotel myself). The King Suite is very spacious and well cleaned and equipped. Plenty of parking and just a beautiful hotel altogether. Love it!
Excellent 10.0
Pros: The lobby. The breakfast. And we left a watch on the room... It was recovered by housekeeping and that is rare.
Cons: The breakfast closed at 930 and I thought it was 10 so I missed it! Also we were not about to use the pool after 10 for adult swim time. Why.
Okay 4.0
Pros: Location and suites
Cons: I didn¿t have hot water
Poor 1.0
Pros: Breakfast
Cons: Staff, phone did not work in room, ice machine did not work
Excellent 10.0
Pros: Overall outstading
Cons: Hot tub luke warm............
Excellent 10.0
Pros: The room was big, bed was so comfortable. Breakfast was greqt
Cons: The charge for the wifi.
Excellent 10.0
Pros: Love Embassy! Clean rooms and comfortable!
Cons: The staff was fine but not overly friendly.
Good 6.0
Cons: Patio door stuck. Old technology. Access panel for plumbing in the shower was hanging down. The smell in the bedroom was bad. Had to spray the room with my body spray. They call the king suite the best. But it seem like every other room is the same.
Excellent 10.0
Pros: Wooleys Restaurant. The food and service were the best I have seen in 10 years. The Filet Miquon Oscar melted in your mouth. Even if you don't stay here when coming to town you really need to put their restaurant on your top ten!
Okay 4.0
Cons: Online it said there would still be a hospitality hour which includes drinks and many snacks, like it has been for years and years prior. This time we literally got a bag of pretzels. There were many kids in the pool without supervision and inconsiderate.
Poor 1.0
Pros: The fact that we didn't stay there. Their customer service is horrendous
Cons: Everything. The employees are terrible, they should learn to treat people. There are tons of options for hotels in the cities.
Good 6.0
Pros: The cleanliness they definitely have to do better with the breakfast long lines to get meat the used to have two pans on the buffet sausage and bacon.
Cons: They changed the breakfast buffet with no meat and you have to wait in long lines it's not worth it.
Mediocre 2.0
Pros: Close to airport.
Cons: Rooms are outdated. Small bathroom. Very noisy. Overall bad experience.
Mediocre 3.0
Pros: Being so close to mall of america.
Cons: The worst pillows ever. Could never get a good night's sleep.
Good 7.0
Pros: The room was spacious and clean. Great breakfast and cocktail hour. Restaurant food was delicious!!
Cons: phones in room didn't work. Had to walk down to restaurant to order room service. I asked for maid service 2 days into my stay, no one removed trash & dishes from my room so I set them outside room. They were still there when I checked out 1.5 dayslater
Good 7.0
Pros: Clean, well decorated, free breakfast, nice hotel I would recommend.
Cons: No
Okay 5.0
Pros: The pool
Cons: The staff is lacking in communication skills with each other
Poor 1.0
Cons: The rooms sliding door was open upon arrival and was stuck open. When went to fromt desk they were on their personal cell phones playing on instagram. They came with crowbars to close it. The bathroom shower handle fell off the wall and hit my 10 yr old.
Okay 4.0
Pros: The best thing was the breakfast staff. They were hyped up for the day and were incredibly friendly.
Cons: Hotel management and hotel staff have no communication at all. They don't know what's going on half the time.
Excellent 9.6
We were in-transit and just needed a place to stay for 1 night. Staff was incredibly friendly (shout out to Jose!), bed was extremely comfortable, and water got hot quickly and had great pressure. The only negative was the ring of the mass transit. Would be great if there was a way to have white noise to mask that nuisance.
Okay 5.0
Pros: Room service Food was great. Everytime I requested anything from the front desk it was brought to my room expeditiously. The shower was wonderful. The hotel offers breakfast included in the hotel fee.
Cons: The breakfast however was cold and not tasty. It snowed and the hotel did not clean the walkway for the guest. Children were tracking water from the pool into the elevators. The room decor was dated. Not enough cover on the beds.
Okay 5.0
Pros: Breakfast was good.
Cons: There was throw up in swimming pool, staff was pretty rude upon arrival, and our bathroom was dirty
Poor 1.0
Cons: The price listed is not what I was charged
Mediocre 2.0
Pros: The cleanses of the room
Cons: Noisy at night, staff knocked on door continuously for unnecessary reasons, heat didn’t work
Good 7.0
Pros: Nice hotel. Happy hour was great. Room was good size.
Cons: Breakfast was cold. Front desk was short staffed. Pool setup was understandable vut not great.
Okay 5.0
Pros: I liked the location and how the hotel looks like.
Cons: The receptionist was not friendly and welcoming. The room has old doors. The tub in the bathroom is old and caulked up badly. The toilet is old. Breafast was lousy and the kitchen staff was overwhelmed, and some of them were not nice. The Pool is too smal
Okay 4.0
Pros: Beds
Cons: Powdered eggs
Good 6.0
Pros: Convenient location, clean.
Cons: Staff wasn't the friendliest nor timely. Clocks in the room were set to the wrong time AND they lock the controls to change the time so this made it useless. Clumsy bathroom set up. To open the door it completely blocks the shower.
Good 6.0
Pros: The location was good for our intended business and personal needs. The complimentary drink tickets were a nice touch. The room was large and I thought the TV in the bedroom had a very nice picture.
Cons: Even with Hilton Honors, had to call the desk to get connected to WiFi for free. Bathtub drain was very slow. Only one tissue in the box. I understand COVID - requested my room get serviced and it never was. Drink tickets were nice but $ for beer upgrade?
Poor 1.0
Pros: The staff making breakfast were friendly
Cons: There was dried blood on a pillowcase.the staff was rude. We could not get in to the pool it was "booked".at night people were very loud. In the morning there was a loud police incident. We did not feel safe.
Mediocre 2.0
Cons: There was dried blood on a pillowcase.the staff was rude. We could not get in to the pool it was "booked".at night people were very loud. In the morning there was a loud police incident. We did not feel safe.
Poor 1.0
Pros: Honestly I guess I would say the breakfast was alright. But I definitely did not bring my kids and my family to a hotel for a breakfast LOL We feel so disappointed and cheated, worst experience ever, if I could list the details I would but it wont fit all
Cons: Absolutely Disgusting rooms, Lazy hotel staff, Unexpected hotel fees were given to us before getting our keys and then it was more than both of our hotel rooms all together, nothing was as described about the hotel and looks so outdated. Kids hated it :(
Good 6.0
Pros: Location
Cons: Pool is so small compared to the size of the hotel, tiny bathroom, no stairs to get you to the first floor-emergency exits only so always had to wait for elevators.
Good 6.0
Pros: Late checkout
Cons: No
Poor 1.0
Pros: The hotel was horrible. One of the worst experiences, and quality especially from a Hilton. Everything was old and dated. The carpet had red blood stain, I have video to prove it. It look so gross and unpleasant. The staff did not care to assist.
Cons: One of the worst experiences, and quality especially from a Hilton. Everything was old and dated. The carpet had red blood stain, I have video to prove it.It look so gross and unpleasant. The staff did not care to assist. No staff upon arrival, bad svc!
Poor 1.0
Pros: Nothing
Cons: Air in hotel was insufficient. Room temp was 84 degrees the entire stay. Asked staff for assistance and front desk agent was rude and told me to deal with it.
Poor 1.0
Cons: I didn't realize I had booked a handicap room. The toilet was loose, the faucet was broke. We had to hunt for the towels etc. and found in closet in bedroom. Not a good experience.
Okay 5.0
Pros: The food service was really good. The morning breakfast was really enjoyable. The dining area looked very inviting and the selection was decent.
Cons: The lunches and breakfast had no fruit options. You put people with a family of 5 next to a person with 1. The time is just horrid. Don't put people with 1 person next to a family of kids. That is just purely stupid.
Excellent 8.8
Pros: Great location. Nice having a made to order breakfast.
Cons: A couple of days housekeeping forgot about us. During the week there was renovation going on and it was very noisy. Not much one can do about that though.
Mediocre 2.0
Pros: Location to the airport.
Cons: The room size was great and fit our family of six. However the pull out practically had springs shooting out, the interior walls were thin enough to hear the lobby music until the bar closed. Restless night before a 6:00 flight.
Poor 1.0
Pros: Wanted to check in-They said I didn't pay and requested another payment-made it-then went to another person and showed my receipt from you-and they did say you had pay-the 1st person just laughed and said well you will just have to pay twice-not nice.
Cons: Internet very difficult to access -Halls full of orange peels and debris-I am not broke but hate to get taken so did not like the 15.00 hamburgers at the cafe. Big jar for tips at the reception-guess OK -but not like the old Embassy Suites-would not stay
Mediocre 2.0
Pros: Evening reception and breakfast.
Cons: Rooms still had garbage in them, fixtures were hanging off the wall, couldn't close the sliding glass door to outside. Took security over an hour to come to the room and I had to fix it myself. Not impressed with this place.
Mediocre 3.0
Pros: location - one right-hand turn & you're on the freeway
Cons: everything! Hugely disappointed. This h/b our go-to brand for 35 yrs. Property is in a major reno. No parking avail w/ no alt parking provided. Room was not ready. When it was avail, it wasn't correct-king vs 2 queen. Staff was polite, helpless/uninformed
Mediocre 2.0
Pros: The room was clean
Cons: There was construction going on inside the hotel so it was Noisy as Hel! And ear plugs didn't help with noise. It was hard to think and work and take a nap. I would not stay there again. I was also charged 25 dollars extra for checking in early.
Mediocre 2.0
Pros: The shuttle service to and from the airport and the cocktails and snacks reception
Cons: The entire main floor was under construction and not much of an area to relax other than in your room. When I asked about parking and taking the shuttle to the airport the hotel receptionist was extremely rude and said that I did not include that when I
Mediocre 2.0
Cons: Wish I would have known about the construction. Price of hotel should have been drastically reduced considering the amount of construction all going on at one time. Disappointed.
Mediocre 2.0
Pros: The Breakfast was very good. The chef cooking was very nice. I have stayed here before and had a great experience.
Cons: Hotel was "under construction", including the pool/hot tub, which we were not told about until arrival. The room smelled like cigarettes and urine. One lamp was missing a bulb and the floor lamp would not stay up straight. Blood on bathroom door.
Okay 5.7
Pros: The room was nice and the bed was comfortable
Cons: There was no mention of the hotel doing a serious remodel. This caused the entire entrance to become packed with people and the center of the building is one giant construction zone.
Excellent 9.4
Pros: Loved the attitude of the staff. Loved the bright, open air court breakfast. Loved all of the real plants and marble and art deco!... Oh, and the bed slept very well!
Cons: Breakfast could have gone a later than 9:30. My Girlfriend is physically handicapped, and it was hard to get down there that early. Also, the bed was kind of high for her to get up on (room 515), and I think that some of your AHA door activators didn't work either.
Okay 4.8
Pros: Thanks for breakfast.
Cons: The place seems to be riding it's name sake. Attention to details and customer service is a thing of the past. The room was kinda dirty (obvious dust on unused furniture and mold in the shower), wall paper falling off the wall and ceiling, sheets warn through, WiFi not strong enough to reach the whole room, micro wave oven couldn't make pop corn, dirty plates left in the room and in the hall. Kitchen and wait staff were very pleasant and helpful but reception desk and housekeeping left lots to be desired.
Good 6.0
Pros: This hotel has awesome homemade omelettes. Very nice suite rioms
Cons: Heat in room wasn't working & had to wait 4 hours (that never happened before) Pool area is so crazy busy that we never can use pool
Okay 5.4
Pros: Breakfast is really good. it is super close to the light rail. I enjoy how the rooms each have a living area separate from the bedroom.
Cons: The service in the bar/restaurant was horrible. We sat for an hour before we were asked what we wanted for drinks by someone who wasn't even our waitress. It took another 30 minutes to get an order in for dinner. We never saw our waitress until it was time to pay our bill. Also, We called down to the front desk asking for a plate and when the gentleman brought it up he was very rude saying it wasn't his job to be bringing plates to rooms. I was overall very disappointed with the staff here. Also the Internet was horrible, I ended up having to use my hotspot because nothing would load.
Excellent 10.0
Pros: Loved the enclosed green space and gardens The plantings were healthy well maintained and gave off a healthy energy that was soothing..great complimentary breakfast and shuttles to airport and mall
Excellent 10.0
Pros: Needed a place close enough to the airport and the train station. Perfectly located near Terminal 2 and Mall of America next to Green Line. 5 min to Terminal 1 by car and 15 min to Union Depot for Amtrak. Arrived late but food still available to feed hungry teenagers!
Excellent 10.0
Pros: Everything!!
Excellent 8.0
Pros: Location
Good 7.7
Pros: The rooms are very nice n the breakfast selection is great. Close to our destination.
Cons: The entrance was difficult to get to. The shower curtain had mold on it.
Embassy Suites by Hilton Minneapolis Airport - Bloomington
Rated no. 12
8.0
Excellent 8.0
Based on 817 reviews
Details
Reviews

Cleanliness
8.3
Comfort
8.4
Facilities
10.0
Location
8.9
Overall
9.3
Overall 7.9 Good
Based on 634 reviews
Cleanliness
8.3
Comfort
8.4
Facilities
10.0
Location
8.9
Overall
9.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.2
Comfort
8.1
Location
8.9
Services
7.8
Staff
8.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Staff
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.7
Comfort
9.0
Location
9.3
Overall
5.0
Services
8.4
Cleanliness
8.1
Comfort
8.3
Location
9.0
Services
7.7
Staff
8.6
Cleanliness
8.2
Comfort
8.5
Location
8.8
Services
8.0
Staff
8.5
Cleanliness
8.2
Comfort
8.6
Location
8.7
Services
7.9
Staff
8.5

Okay 5.0
Pros: it was fine
Cons: only 2 towels for 2 adults no coffee packets in room for coffee maker at breakfast, no caffeinated coffee available till we were done eating
Excellent 9.0
Pros: Everything
Cons: Nothing we didn't like, everything was great!
Good 7.0
Pros: Breakfast was delicious and staff was very kind!
Cons: Our room was super cold when we checked in and the hot water took a very long time to come out. Other than that we enjoyed our stayed.
Okay 4.0
Pros: First time I¿ve been to a hotel that didn¿t even offer hair dryer.
Good 6.0
Cons: I paid double for my stay, they didn't refund my money back into my card and called the hotel about it and they told me they can't do nothing about it.
Okay 5.0
Pros: Hotel was nice and clean
Cons: The mattress and bed were horrible. We hardly slept at all. Every time one of us moved the bed squeaked and rattled. Mattress was horrible. Our backs hurt so bad after getting up.
Okay 5.0
Pros: Provided free underground parking when no regular parking available. Friendly night shift worker.
Cons: Reserved a double queen room but was given a king with a sofa. This did not work well for us. Difficult to get hair dryer.
Mediocre 2.0
Pros: nothing
Cons: The staff attitude sucks
Okay 5.0
Pros: closeness to shopping
Cons: dirty
Good 6.0
Pros: Even though the hotel has planes flying directly overhead, you could not hear them at all. Nice and quiet.
Cons: Disappointed that the pool and hot tub were closed due to a lack of certified pool maintenance personnel. Apparently due to covid.
Good 7.0
Pros: Night staff was friendly
Cons: My room getting down graded and was not what I paid for.
Good 7.0
Pros: Location
Cons: The air vent in the room was sooooooo dusty. Also, the shuttle took forever and the driver wasn¿t very courteous.
Excellent 8.0
Pros: Nicely decorated & great location.
Cons: Housekeeping doesn't seem to be paying attention to detail... found a tooth flosser in our room (gross). They're not providing tea bags at this Hampton Inn due to Covid changes. I found that to be very strange. Pool needs to be operating.
Poor 1.0
Pros: Location & proximity to airport.
Cons: The room smelled of cigarette smoke and there was a cockroach on the bathroom sink in the AM. Killed the roach & showed a photo to front desk staff. The apologized profusely, but there was little they could do.
Excellent 8.0
Pros: The location was great. Close to everything, yet setting was not busy with easy freeway access.
Cons: Missed hot breakfast due to Covid.
Okay 4.0
Cons: Dirty washcloth in the room. Had to ask multiple time for amenities to be replenished. There was no soap. In the room. Pool was closed. No hot breakfast.
Okay 5.2
Rooms were not cleanly at all..
Good 6.0
Pros: Close to airport
Cons: Hotel transportation shuttle van got a flat tire in the evening which cancelled rides to airport. Had to take a taxi. No restaurants or food options in area.
Excellent 10.0
Pros: Huge clean comfortable room. Convenient location.
Poor 1.0
Pros: Location. Our floor smelled like weed when we got off the elevator.
Cons: Everywhere I read stated the pool was open, but when we got there it was not and that was the main reason for choosing that hotel. Price was great but that was it. I know covid.... but I have been to plenty of other hotels and they are all open now
Excellent 10.0
Pros: Close to airport.
Cons: No. Everything was great.
Excellent 9.0
Cons: Needs a bin for recycling
Okay 5.0
Cons: At checkin, room was out of tissues and toilet paper. Room also smelled funny. This Hampton Inn is not like many of the others we have stayed at. Cleanliness was an issue.
Excellent 8.0
Pros: Location
Cons: Staff wasn't very helpful. Requested clean towels and trash bags. Didn't receive them. Problem with Covid precautions.
Okay 5.0
Pros: Location
Cons: Business office not functioning so could not print boarding pass Window shades would not close Air handling system very loud
Okay 5.0
Pros: Great location to surrounding places like the mall and airport.
Cons: Room was still a little dirty and there was no sticker in my door saying it was cleaned and not opened. Some outlets in the room did not work either. Staff that checked me in did not seem like they wanted to be there.
Okay 5.0
Cons: Outdated decor and technology in the rooms. No USB ports to charge phones.
Poor 1.0
Cons: They promise to serve breakfast but there is no breakfast and the where not clear the whole time I stayed there
Excellent 10.0
Pros: Great room
Cons: i Had to pay a deposit I wasn’t told about.
Excellent 8.0
Pros: The room was beautiful but there were very few amenities.
Cons: No Airport Shuttle, and NO breakfast, no coffee in the lobby. Very disappointing.
Excellent 10.0
Pros: Friendly staf, great location, clean rooms, love the Tall NBA Showerhead😄
Good 6.0
Pros: Location. Clean.
Cons: Because of COVID there is no breakfast. They don't even do a grab and go boxed breakfast. We had to come down for extra toiletries and towels, etc. Except when we requested them, they were out of shampoo and lotion. Problematic.
Poor 1.0
Pros: The room was clean.
Cons: Pool was closed. No breakfast.
Mediocre 2.0
Pros: The location of the hotel is really good and close to airport and the mall of America.
Cons: Toilet made squealing noises all night,blood on one of the towels,leftover food in fridge, unfriendly staff, no breakfast even tho we stayed at a fellow hampton inn 3 weeks ago and they had breakfast, pool closed even tho staff said it was open on phone
Good 6.0
Pros: Size of the room was great
Cons: check in was NOT friendly at all, kept saying "I'm sick of this " under her breath, as she was talking to housekeeping. We checked in at 5:00 and she had to call to see if the room was cleaned. We had 4 people in a suite and there were only 2 towels.
Excellent 10.0
Pros: The location and convenience.
Cons: The COVID-19 restrictions, but that was definitely not the hotel's problem or fault. Just an inconvenience.
Okay 4.0
Cons: Missing items in the room, like: ironing board, luggage holder, laundry bag, bathroom light glass cover
Okay 5.0
Pros: Staff responded to my concerns.
Cons: This property is being remodeled so there was a lot of construction debris, dust, etc, including in our room. The staff vacuumed the floor for us after it was brought to their attention, so that was good and I appreciated their quick response.
Mediocre 3.0
Pros: Location to the airport
Cons: Only scalding hot water in our room. Not able to wash face or take a shower. Hotel staff said they would refund the room, have not seen that yet.
Mediocre 2.0
Pros: Location to MSP airport
Cons: Hotel elevators were filthy. Also when booking was not told that parking there would be $20 a night x 14 days or over $200 just to park. Will never use this facility again!
Excellent 9.2
free shuttle near the mall of america and free shuttle to and from the airport ( from the Minneapolis Airport you need to ask the information counter to give a call to the hotel and the hotel will send their shuttle to pick you up in the airport). There is a waiting area for the hotel shuttle to come. Usual free breakfast (buffet typed — bagels, eggs, waffle, sausages, patties, yogurts, milk, coffee, tea, etc) enough to be full in the morning I would definitely book again on my next trip
Good 6.0
Pros: Great location
Cons: The only complaint we had was that the pool and pool room temperature was not warm enough.
Good 6.0
Pros: Location; room with microwave and refrigerator, room size.
Cons: Pool was closed Sunday morning. We planned to use the pull-out couch in the room, and found that the sheets had never been removed, and were dirty. There were no clean sheets available in the room.
Good 6.0
Cons: Booked a king room and ended up with two double beds
Good 7.0
Pros: Convenient to both Moa and MSP
Cons: I hate having to go to the top floor when the hotel is obviously not full.
Excellent 10.0
Pros: they were great to us, the hotel was very clean and the rooms were a good size.
Excellent 10.0
Pros: Great room that was spacious and comfortable
Cons: Slow replacement of foods at breakfast
Hampton Inn & Suites Msp Airport/ Mall Of America - Bloomington
Rated no. 13
7.9
Good 7.9
Based on 634 reviews
Details
Reviews

Cleanliness
8.1
Comfort
7.9
Facilities
8.0
Location
8.7
Overall
8.2
Overall 7.6 Good
Based on 1,036 reviews
Cleanliness
8.1
Comfort
7.9
Facilities
8.0
Location
8.7
Overall
8.2
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
10.0
Cleanliness
8.2
Comfort
8.0
Location
9.0
Services
8.0
Staff
8.3
Cleanliness
7.0
Comfort
7.0
Facilities
7.0
Location
8.0
Overall
7.0
Cleanliness
8.3
Comfort
7.8
Location
8.9
Services
7.9
Staff
7.7
Cleanliness
7.5
Comfort
7.9
Location
7.5
Services
7.1
Staff
8.3
Cleanliness
8.1
Comfort
8.2
Facilities
10.0
Location
8.7
Overall
10.0
Cleanliness
8.1
Comfort
8.2
Location
8.8
Services
8.0
Staff
8.6

Excellent 10.0
Pros: Everything
Excellent 8.0
Pros: Thanks
Cons: All Good
Good 7.0
Pros: Location n 24 hour shuttle service
Cons: The checkin desk was so impersonable
Excellent 8.0
Pros: Location is great for us. Close to light rail station.
Cons: We¿ve stayed at this hotel many times. This is the only time I¿ve had a complaint¿¿the bathroom floor (especially behind the door) had not been cleaned it what seemed like a while as there was hair and dust. Service in the restaurant was lac
Excellent 9.0
Pros: Location. Free parking.
Excellent 8.0
Pros: Front desk is always friendly and accommodating. Clean spacious rooms and great staff.
Cons: I have no complaints.
Good 6.0
Pros: The woman at the front desk was awesome - so friendly & welcoming.
Cons: The room had a smoke smell to it - especially the air conditioner.
Excellent 10.0
Pros: Great hotel!
Cons: Hotel was great! It was hard to do find, though! Airport right next door. Parking and pool in separate locations¿. No fan in bathroom and plug in mirror for make-up applications. etc. did not work.
Poor 1.0
Pros: When it was time to check out of the hotel.
Cons: The hotel is old. Very understaffed not mentioned by the front Dess. Plus the bathtub and air-conditioning unit were malfunctioning.
Excellent 10.0
Pros: Great location for our needs. Great restaurant! Friendly staff .
Okay 5.0
Pros: Location, reception staff and kitchen staff or wait person since he was doing it all
Cons: The room had very sticky carpet. Furniture that was badly scratched with some damage. I was informed it was a four star hotel. No where close. I have stayed in four star hotels.
Excellent 10.0
Pros: Great food!
Mediocre 2.0
Pros: Pool
Cons: The bathroom was not cleaned. I took pictures if needed. Had not been swept.
Excellent 10.0
Cons: The double beds in the room were full size and it queen.
Excellent 10.0
Pros: Hot tub the view
Cons: No continental breakfast
Excellent 10.0
Pros: Staff, location, rooms. We stay here all the time when flying out and coming back. Shuttle is very handy
Cons: No
Poor 1.0
Pros: How close to the mall!
Cons: The cleanliness of the room was terrible. Manger is beyond rude.
Good 7.0
Pros: Location was great and we had a good view of the city from our room.
Cons: Understaffed. The breakfast and Caribou Coffee shop was run by the same person. There was no food in a coffee shop at all. Good thing there was a complementary coffee in a room. Every single Crown Plaza I stayed in had continental breakfast.
Okay 4.0
Pros: Close to airport
Cons: Parking garage- you have to go back to your car to place your ticket in the dash during checkin. There was standing water in the bathtub, and what looked like blood drops on the carpet.
Excellent 9.0
Cons: Parking lot situation was a little inconvenient
Excellent 10.0
Pros: Value, cleanliness, staff accomadating to my needs, shuttle
Good 7.0
Pros: Close to Mall of America. Under $100 a night.
Cons: Hotel was dated. Peeling paint. Hair on the bathroom floor.
Good 6.0
Pros: Location
Cons: Noise all night next room to me . There door slam many times at night. Big hit on the wall 3 times at night. People smoking by the mine antrence.
Okay 5.0
Pros: Location was great
Cons: Room was not cleaned properly. Blanket on bed dirty with makeup and dirt marks from someone prior. Hotel manager was a jerk when I spoke to him regarding an issue.
Good 7.0
Pros: It was quiet.
Cons: The door didn’t close completely behind me and the locks were inadequate
Okay 5.0
Cons: Smelled of weed.ac didnt wk in 1st room. Moved to 2nd rm. Broken office chair. Broken 2nd bed. Damaged furniture. Pkg ramp dangerous falling apart. Person doing drugs in lot. Not a 3.5 hotel as promised. Very disappointed
Okay 5.0
Pros: Location
Cons: the beds where not changed. There was hair and remnants of beads on both beds. With covid going on was really surprising to see this.
Okay 5.0
Pros: Located close to airport
Cons: Not the quality service or decor you would expect for star rating.
Good 7.0
Pros: The staff was amazing.Very nice and helpful.The restaurant served awesome food.I liked the willingness to be shuttled when venturing out.
Cons: I was not impressed with the room.Nothing spectacular or memorable about it.No guide to show attractions or t.v. channels. Furniture had seen its better days as it was hacked and chipped.Whole room looked out dated.Vending machine didn't work on 2nd floor
Poor 1.0
Pros: The Location,The Front Desk Had Good Service
Cons: The House Keeper Was Rude N Disrespectful Banging On My Room Door,I Payed For Two Queen Size Beds,Free Breakfast,When I Checked In My Room My Beds Wasn't Queens They Were Twin Size,I Didn't Get No Free Breakfast I Got Told I Couldn't I Couldn't Swim.
Poor 1.0
Pros: Nothing
Cons: The first room we got had blood in the bed. Very bad experience.
Good 7.0
Pros: Pretty nice
Cons: Yeah that I still haven't got my 50 dollar refund from a deposit you have to pay at check in
Okay 5.0
Pros: Location was good bar was ok.
Cons: The elevator took forever they had 5 elevators but only 2 worked. You sometimes waited 10 minutes for the elevator. Rooms are tired and outdated. Clean was not done ey well black tub and they did not vaccum or change my top bedding when I spilled 4 2 wee
Good 7.0
Pros: Convenient location to the airport
Cons: Met expectations
Okay 5.0
Pros: The restaurant was great!
Cons: The first 2 rooms we went into with our assigned keys were not cleaned, at all. Then we got our 3rd room and it was an average room. In the morning, figured out the coffee machine didn't work! The staff didn't offer anything to make up for any of this.
Good 7.0
Pros: It is located in a great spot for a morning flight.
Cons: We were kind of surprised it was a four star, more like a three star.
Good 7.0
Pros: Room was comfortable and clean.
Cons: No staff at the desk when I arrived. When she came out she acted like she did not want to deal with me. Took too long to make the keys due to slow computers.
Good 6.0
Pros: Proximity to MSP Airport
Cons: We were placed on the third floor, and it was extremely difficult to access from the parking ramp. Not only that, the steps were filthy and it was very sketchy.
Mediocre 3.0
Cons: Outdated rooms. Horrible parking CDC structure. NOT a 3.5 star hotel!!!
Okay 5.0
Pros: Clean
Cons: Inconvenient and somewhat concerning walk from parking ramp to front desk for a late night arrival.
Okay 5.0
Pros: Not much. Average hotel. Nothing special. Beds not the best.
Cons: Beds not great. Average hotel. More like 2.5 star not worth the price
Mediocre 2.0
Pros: Honestly just the room service and cleanliness of the room.
Cons: The hot tub was room temp at best which was what we were looking forward to after travel. Check in was unwelcoming and cold. Kiosk style for a crown plaza which was odd.
Excellent 9.7
Pros: Shuttle to airport
Cons: Nothing. Very good
Mediocre 2.0
Pros: The location, pool, jacuzzi, and parking.
Cons: Wifi is nonexistent, the bathtub had mildew in spots, and when we got there they were completely booked even though we already paid for our room.
Mediocre 3.0
Cons: not handicap accessible. Have to take stairs to hotel after parking in garage. stairs covered with kitty litter and felt very unsafe for a woman traveling alone.
Mediocre 2.0
Cons: Not even close to 3.5 star.
Poor 1.0
Pros: Location
Cons: The staff, the room was dirty and when asked for a late check out, I was told only a hour later anything after will be 30 dollars per hour!
Mediocre 2.0
Cons: Very small beds. Cracked and loose tile in the bathroom floor
Excellent 10.0
Pros: Great gym available at all hours with key card. Everything one would need to do their routine workout. Indoor pool and spa. Great staff, I forgot my comb and when I went to buy one in the "Market" the desk clerk came out of the back with a complementary comb. He noticed what I was looking at and went and found one for me by the time I got to the desk. WOW.
Cons: The power strip in my room was turned off bcz it had a fairly loud hum. It powered the TV, Refrigerator, Microwave, and a cabinet on the right which I did not look at too closely bcz it smelled bad. Also, the makeup mirror in the bathroom with the light around it - the button which was the on off/setting switch was missing so I couldn't turn the light on. Also I followed the "green" instructions re: my bathroom towels and they replaced them anyway. When I told the desk they put the note on my room and it didn't happen again, but...
Poor 1.0
Pros: was dirty. left food in the mini fridge. should be more like a 2 star hotel
Cons: elevators were broken
Poor 1.0
Pros: Location near airport.
Cons: Front desk staff were loud and rude.Long check in lines...no where to sit to wait for "processing"...no warmth or personal attentiveness to guests shown by ride and crude desk staff. REGISTRAYION RUN LIKE A GROCERY LINE AT TARGET..
Mediocre 3.0
Pros: Location
Cons: Elevators did not work. Stuck in an elevator for 30 minutes and front desk did not answer phone. Elevators did not work rest of the week. Had take stairs 13 floors carrying baggage. Staff was never available for help and very rude.
Poor 1.0
Pros: Horrible experience blatant discrimination! Broken elevators
Mediocre 3.0
Pros: location, windows are noise protecting from airport noise (reason I wouldn't recommend this is just based on my personal preference. there are 500 rooms. I felt no one cared whether I lived or died, even though they were polite. Some of you like this way
Cons: this motel would be fine if you like huge/impersonal, but I like personal touch. i.e. there was no breakfast to eat around others, no lobby, even the desk was only a "sorta" desk, and for me being handicapped, was very uncomfortable check in.
Poor 1.0
Pros: Worst ever hotel
Cons: Nothing I like there
Mediocre 3.0
Pros: The food wasgreat
Cons: The receptionist was very rude
Poor 1.0
Pros: The Bartender, she was the only thing great about this place. 10 stars for her. So friendly and went above and beyond with her service.
Cons: The stained pillow, hair in sheets, BUGS ON MY BED!!! Yes you moved us... Cause you had to. Oh those vouchers for breakfast we used once cause the server was so mean and yelled at us and didnt give any help once she took vouchers. I gave the rest back.
Good 6.8
Pros: Quick check-in, room was good overall
Cons: Mold on bathroom ceiling
Excellent 8.0
Pros: Staff was friendly and the room was clean and comfortable
Cons: The floor we were on had a lot of children and noise

Cleanliness
7.2
Comfort
7.5
Location
7.5
Services
6.4
Staff
7.7
Overall 7.0 Good
Based on 82 reviews
Cleanliness
7.2
Comfort
7.5
Location
7.5
Services
6.4
Staff
7.7
Cleanliness
7.1
Comfort
7.5
Location
7.3
Services
6.4
Staff
7.8
Cleanliness
7.2
Comfort
7.5
Location
7.3
Services
6.6
Staff
8.0
Cleanliness
7.1
Comfort
7.1
Location
8.0
Services
5.8
Staff
6.7
Cleanliness
7.3
Comfort
7.6
Location
7.7
Services
6.4
Staff
7.6
Cleanliness
6.7
Comfort
7.8
Location
6.9
Services
6.4
Staff
8.1

Good 6.0
Pros: The room was large and clean. Nicely decorated.
Cons: Many signs of disrepair in the halls, but perhaps they were doing some remodeling. It was also in a kind of funky location with a tiny parking lot.
Excellent 8.0
Pros: Good location, nice big room.
Cons: No breakfast, no access to ice machine.
Okay 5.0
Pros: Did not have
Cons: Air conditioning in the office. So hot and stuffy after a long trip. The plastic COVID barrier at the desk was so frustrating. I could not communicate.
Excellent 10.0
Pros: Upon entering our room we noticed right away how everything look recently updated. The shower was nice, the lady at the front desk was very pleasant and eager to answer our questions. The room was clean and the area around the motel was very quiet and peaceful. Parking included. Cable tv , fridge and a microwave all in working order.
Cons: Not a thing.
Good 6.0
Cons: The WiFi pretty much doesn't work.
Okay 5.0
Pros: It was near the light rail. It was ok for the price.
Cons: No guests allowed policy.
Snelling Motor Inn - Minneapolis
Rated no. 15
7.0
Good 7.0
Based on 82 reviews
Details
Reviews

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