5.9 Okay17 Sep. 2021
The reservation was easy to do, made for a 3:00 pm pickup, but when I got to the office at 2:30 pm no one was there and someone else was waiting also. But when the arrived they were courteous and I was out of there in 10 minutes. I dropped the vehicle off about 30 minutes early and they just asked if tank was full and it was so he said thanks and I was gone. It would have been better not to have waited outside All was good.
1.9 Horrible6 Sep. 2021
The car rental was booked at the wrong location! Not happy!
5.9 Okay30 Jul. 2021
Location is great- I was able to ride my bike over to pick up the SUV. Not very personable service- I was checked in, signed the papers and given the key, then pointed in the general direction of the vehicle. No one walked out of the office with me, nor went over the car to look for damage or milage. I had to figure out on my own how to put the seat down so I could load my bike. When I opened the back, I saw an old coffee or other drink spill down the side of the trunk area. After loading my bike I got into the driver seat and noticed that the vehicle interior was dirty- dirt on the floor, dusty console, etc. I had to get to work so I took the vehicle as is. When I returned it I did inform the person that I handed the keys to that the car was dirty when I received it. Overall the vehicle fit my need and the location was convenient.
5.2 Okay11 Jun. 2019
I was able to drop the car off at the airport.When communicating by phone I would have liked to talk to someone in Minneapolis or at least the US not someone out of the country. I would have liked to pick up my car at the airport or at least provided with a free shuttle to downtown Minneapolis.
10.0 Excellent22 Jan. 2019
Just I want get a monthly round $400 to keep rents for longer monthAlways best
9.6 Excellent28 Aug. 2018
minneapolis reviewCustomer service was very professional. I mistakenly made the reservation for downtown Minneapolis instead of the airport. We picked it up there, but they allowed for return to the airport and waived the additional fee which was extremely helpful on our return.The car had a perfumey smell that we couldn't get out and it really bothered us. Otherwise everything was absolutely fine. The car was in good shape, no technical difficulties; felt safe.
8.0 Excellent26 Aug. 2018
Very friendly staff. Car was fine.Wish I had known I could return the car to the airport at no extra cost BEFORE I went back to the pick up location.
4.0 Okay15 Aug. 2018
Worst car rental of my life.The car was clean, although bigger than we wanted, got so so mileage, and seats were not that comfortable.The wait at checkout was over 30 minutes. I got a ticket because the car had expired plates. When I had to extend the rental due to airline issues, the automated system couldn't extend it, the first, second and third actual persons couldn't do it, and the fourth only did after calling someone else. This also took more than 30 minutes. They are trying to charge me more than $300 for the extra day, which is more than the original 5 day rental.
4.8 Okay12 Aug. 2018
The service rep who helped me close out our account at the end was wonderful. I feel bad that he has to work in a place that seems to have so many screw ups.Waited in line at counter for 45 min to pick up. Had to go back to main desk to find anyone for drop off and discuss charge problem. I wasn't informed when I picked up the car at the airport that I was at the wrong location. I questioned the pick-up rep as to why the final price was $50 more than the quote. He said to call customer service later on. I did after leaving with car, they let me know I was charged $50 due to going to the wrong location. Had I been told that, we would have shuttled over to the correct pick up spot (very close to the airport). Rep at end helped sort it all out at the end.
10.0 Excellent2 Jul. 2018