2.0
Terrible customer service. They tried to sneak in basic coverage in my rental. Don’t rent from the Minneapolis airport!Reviewed 5 Oct 2023
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4.0
Pros:2nd car was okCons:First car smelled of smoke and had a confusing fuel gauge.Reviewed 30 May 2021
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2.0
Pros:They had a carCons:I reserved a mid size pickup for almost $200 a day and was given a ‘managers choice’ vehicle. So for $200 a day I drove the smallest car they had- a Chevy Spark. It was a complete ripoff.Reviewed 23 May 2021
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4.0
Cons:I paid for a large SUV ahead of time and when I arrived to pick up my car, I was told there were none in stock and I would have to pay to “upgrade” to a minivan. This doubled the price of my rental. It was infuriating to pay for a reservation only to be told it wasn’t available and I would have to pay more.Reviewed 18 May 2021
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2.0
Cons:Location at terminal closed, no signs to tell you where to go. Ordered a full size SUV and was provided a small suv. When questioned about full-size I was told, because it had 7 seats, it was full sized. Will never be renting from dollar again.Reviewed 18 May 2021
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6.0
Cons:Only negative comment is there was taxes and fees that were not mentioned when renting through kayak...around $200.Reviewed 28 Jan 2021
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2.8
Pros:Pick up was awful. I was charged a substantially different price than what I reserved the car for.Cons:staff that know what they are doingReviewed 19 Aug 2020
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7.6
Pros:Brand new carCons:Check in process...had to wait a long time due to lack of staff. Key turn in was unclear in SLC due to lack of signage.Reviewed 16 Aug 2020
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5.6
Pros:The car is what I liked and the call centerCons:The service, the renting policy before showing up, the customer service reps there need more training and learn how to talk to people I got sent away 3 times times to getting a car and money wasn’t the issue horrible 1st time renting a car in my 26 years of life.Reviewed 26 Jan 2020
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9.6
Pros:Pickup was quick and easy same with drop offCons:Different vehicle was nice but uncomfortable for meReviewed 21 Dec 2019
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8.4
Pros:YES! Took time to help me get oriented to driving this hybrid car! Yes; very easy, patient, & helpful.Cons:Being able to contact a live person quickly when I'd made a mistake re/ the insurance coverage. Could not figure out how to get AM radio reception on the Ford Fusion!Reviewed 2 Sept 2019
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5.6
Pros:I liked being able to walk to car when I landed.Cons:The rate I was charged differed from the rate on my reservation. When I called, I was on hold for over 20 minutes then was told because it was in the first 24 hours after return they couldn’t make any credits to my account and I would have to call back. Which is just ridiculousReviewed 20 Aug 2019
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