2.0
Avoid this place! At counter I was told they didn’t have the pickup truck I reserved. Attitude was kind of like “oh well, sucks for you “ I persisted and was given an upgrade type of pickup but it took a very long time with lots of confusion. My daughter rented from her 2 weeks earlier, exact same experience. Waste of money!Reviewed 22 Nov 2023
review from![kayak]()
2.0
Drop off went poor they never showed I returned it and I had an email stating I was 3 days over due. I had to call them to figure it all outReviewed 20 Nov 2023
review from![kayak]()
10.0
N/AReviewed 9 Oct 2023
review from![kayak]()
4.0
The booking price (inclusive of taxes/fees) was off by $50+ dollars. It was higher at the counter even accounting for any fees. Not a welcome surprise.Reviewed 22 Sept 2022
review from![kayak]()
2.0
I did not pick up the car. There were about 20 people in a line that was not moving.Reviewed 19 Sept 2022
review from![kayak]()
2.0
The line to pick up the car was over an hour long. We canceled the reservation and went with another company with no line.Reviewed 12 Sept 2022
review from![kayak]()
10.0
Pros:Pick up was simple. Counters were understaffed but our flight was delayed so we were over an hour late. So not their fault. Drop off was very easy.Cons:Better communication as to where to pick up the car. We went to the other side of the airport only to find we had to go to the other terminal. After a long flight last thing my 9 year old and I wanted was to walk to the rental counter area to find it was closed with signage we had to go all the way to the other side of the airport to pick up our rental.Reviewed 14 May 2021
review from![kayak]()
10.0
Pros:Everything was A OK.Cons:Very satisfied.Reviewed 10 Apr 2021
review from![kayak]()
8.0
Pros:Quick and easy picking up the carCons:Prior notice that the counter wasclosed and you had to go to the next Terminal to get the car.Reviewed 23 Nov 2020
review from![kayak]()
4.8
Pros:Greta customer service at rental counter.Cons:Car was higher mileage, found plastic part in trunk that was from a previous repair and tires made a lot of road noiseReviewed 1 Nov 2020
review from![kayak]()
8.0
Cons:drop off: no attendant, no instructions what to do. Felt uncomfortable not knowing if my return would be acknowledged. Just walked away hoping that is what I was supposed to do. Nobody behind the Budget counter to ask...Reviewed 30 Oct 2020
review from![kayak]()
6.4
Pros:Pick-up at MSN airport was ok; drop off at Kahler Hotel in Rochester was not -office closed and Kahler staff not very helpful on how to do it.Reviewed 10 Sept 2020
review from![kayak]()