Recent reviews
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- Negative
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2.0
Edelweiss feels like a glorified EasyJet. Crew is kind of friendly but untrained./unprofessional You have to pay extra for alcoholic drinks. Food and on flight entertainment system are mediocre. If I had booked Edelweiss I wouldn't be complaining. My complaint goes to SWISS for booking me on their flight (SWISS flight 8098 listed on my confirmation tkt) but putting me on Edelweiss instead!!! And to KAYAK for allowing this type of deception on their platform!!! I want my money back. I'll be contacting both to follow up on this. Unacceptable!!!!!!
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4.0
No chance to choose sears before airport checking. Despite booking 4 months ahead I was on standby because of overbooking on theb2nd part of the flight. Finally my luggage did not make my destination and tracking it and picking it up was a hassle, annoying and not sensitive to my need for packed medications.
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10.0
Easy checkin, clean and comfortable plane. The service onboard was outstanding. I will definitely fly with Swiss Air again.
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5.3
+The crew, polite professional! +The entertainment was nice with a good variety easy to read and understand. -Boarding was a challenge I booked an upgrade and they said it was not confirmed therefore ... sorry! -The food was dull and tasteless. -Seats very uncomfortable.
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10.0
The attention to details. The little amenities kit, the food was pretty good. Free movies. Nothing
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6.0
Relaxed atmosphere Bland food. Too many boarding issues, lots of confusion
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6.0
a personal TV for each passanger. The smallest space I have seen for such a long flight. and the worst expiriance I had was the Check in in Las Vegas, the woman was very rude and issue the tickets without saying enything (2 middle sits for our conecting flight) and when we noticed and ask to change it she said she cannot see or change any sits (even though the conecting flight was also Swiss), she also did not agree to change the sits of the first flight that she issue without saying anything.
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2.0
Nothing Customer service
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8.0
All was good but the seats. I am a larger woman and that was the only reason I didn't like. The seat in front of me was also broken so when the passenger in front of me dropped the chair he was unable to pull up back later. I can afford business class tickets, too expensive. Seats, I did write above what I didn't like.
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9.6
My bag was carry on size but slightly over 8 KG. There was plenty of room for it in the overhead bin but it had to be checked.
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10.0
Easy checkin, clean and comfortable plane. The service onboard was outstanding. I will definitely fly with Swiss Air again.
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10.0
The attention to details. The little amenities kit, the food was pretty good. Free movies. Nothing
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8.0
All was good but the seats. I am a larger woman and that was the only reason I didn't like. The seat in front of me was also broken so when the passenger in front of me dropped the chair he was unable to pull up back later. I can afford business class tickets, too expensive. Seats, I did write above what I didn't like.
review from
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9.6
My bag was carry on size but slightly over 8 KG. There was plenty of room for it in the overhead bin but it had to be checked.
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2.0
Edelweiss feels like a glorified EasyJet. Crew is kind of friendly but untrained./unprofessional You have to pay extra for alcoholic drinks. Food and on flight entertainment system are mediocre. If I had booked Edelweiss I wouldn't be complaining. My complaint goes to SWISS for booking me on their flight (SWISS flight 8098 listed on my confirmation tkt) but putting me on Edelweiss instead!!! And to KAYAK for allowing this type of deception on their platform!!! I want my money back. I'll be contacting both to follow up on this. Unacceptable!!!!!!
review from
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4.0
No chance to choose sears before airport checking. Despite booking 4 months ahead I was on standby because of overbooking on theb2nd part of the flight. Finally my luggage did not make my destination and tracking it and picking it up was a hassle, annoying and not sensitive to my need for packed medications.
review from
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5.3
+The crew, polite professional! +The entertainment was nice with a good variety easy to read and understand. -Boarding was a challenge I booked an upgrade and they said it was not confirmed therefore ... sorry! -The food was dull and tasteless. -Seats very uncomfortable.
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6.0
Relaxed atmosphere Bland food. Too many boarding issues, lots of confusion
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6.0
a personal TV for each passanger. The smallest space I have seen for such a long flight. and the worst expiriance I had was the Check in in Las Vegas, the woman was very rude and issue the tickets without saying enything (2 middle sits for our conecting flight) and when we noticed and ask to change it she said she cannot see or change any sits (even though the conecting flight was also Swiss), she also did not agree to change the sits of the first flight that she issue without saying anything.
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2.0
Nothing Customer service
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