Guest reviews
Overall rating
7.0
Good
Based on 217 reviews
Overall
7.2
Boarding
7.3
Comfort
7.3
Crew
7.9
Entertainment
5.7
Food
6.2
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Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
2.0
Cons: Our home was damaged & we were without power for 6 days due to Hurricane Irma. They refused to cancel tickets. Heartless, no wonder so many Airlines has such horrible customer service ratings
review from
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2.0
Eurowings to Genevai
Pros: Not a good experience
Cons: 1st delayed over 2'niurs. Missed connection. Next flight cancelled. Finally departed but also late. It was an all day/night ordeal to get from Berlin to Geneva.
review from
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6.6
Cons: Plane was delayed, nobody even mentioned it was delayed and said they r sorry
review from
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7.6
First European flight with Eurowings
Pros: Eurowings employees overall were friendly, helpful and polite. Language was not much of a barrier. Seats were fairly comfortable for their size. Boarding was smooth and efficient. Information given in-flight was nice. I loved the electronic flight path information available on the entertainment console. We did not purchase the entertainment, but it looked like selections were adequate.
Cons: Food menu was not accurate. Items listed not available. Food prices were too high. $15 Euro for a reheated fish dinner and small beverage is ridiculous. Carry on bags were weighed. Very difficult to meet carryon weight when carrying necessary electronics and chargers along with prescriptions and the recommended change of clothes. Made the trip stressful. I am used to meeting carryon SIZE requirements but the weight requirement was extremely irritating and unexpected. I would not have been able to do a one bag carryon of my clothing with the weight restrictions. It essentially forces a passenger to check their bag ($65 minimum).
review from
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2.0
Poor service throughout
Pros: Prices of food items was reasonable
Cons: Flight was delayed by an hour . The aircraft had to be refuelled and we were asked to remove our seat belts and wait for an hour. Ae Service was horrible. The passengers who paid extra for snacks with the ticket were served first and even after I said my ears were hurting and I needed something sweet to chew on (I was going to buy something to eat anyway) I wasn't served till roughly 75 minutes into the flight. The crew was inconsiderate towards passengers who bought economy seats and was focusing only on passengers who paid extra for seats and snacks. If that's the case then they should stop serving other customers anyway and tell us beforehand so that we can arrange our own food/drinks from the airport lounge
review from
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8.0
I will fly with Eurowings again.
Pros: Overall accessibility, timing, response from check in attendants, and flight attendants, and comfort.
Cons: The last minute gate change where I imagine may be necessary, there were no announcements or follow up info, save the alert I received from the kayak.com app on my phone. This could've presented a big problem had my mobile not been charged.
review from
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2.0
They lost our bags for 6 days.
Cons: The service of the airline was horrible. They lost our bags and refused to show any empathy towards us or the multiple other passengers that also lost their bags from our flight. I will never fly Eurowings again.
review from
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2.0
They lost our bags for 6 days.
Cons: The service of the airline was horrible. They lost our bags and refused to show any empathy towards us or the multiple other passengers that also lost their bags from our flight. I will never fly Eurowings again.
review from
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4.5
It's always late
Cons: Once again,1,5 hours delayed !!! Not the first time !!! Not the first time. It's not funny with a5 month ago kid!
review from
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2.3
Eurowings, which is always late
Cons: More than 3 hours delay and this is a lot of times !!! Absolutely no matter what the relationship is about This company is disastrous !
review from
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2.0
Mechanical issues!
Pros: Nothing
Cons: The flight was delayed over and over and finally cancelled. We had to go out to the ticket counter to rebook. That meant clearing customs and then going back thru security again. A real Hassel!!! I think any other airline would have rebooked people in the terminal!!!
review from
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3.6
Cons: I travelled with my two children and they have given us three completely separate seats. I tried to ask the crew to help but they refused, both ground crew and in flight crew. We have flown with both Wizz Air and Easyjet this summer and those airlines have always assigned us seats together. Lufthansa did also. No idea why it was not possible for Eurowings. Also, crew were completely unhelpful, did not want to lift a finger for us. Luckily, a kind lady switched seats with me so I could sit next to my youngest son. Would definitely think twice about flying Eurowings again...
review from
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6.6
Cons: Plane was delayed, nobody even mentioned it was delayed and said they r sorry
review from
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7.6
First European flight with Eurowings
Pros: Eurowings employees overall were friendly, helpful and polite. Language was not much of a barrier. Seats were fairly comfortable for their size. Boarding was smooth and efficient. Information given in-flight was nice. I loved the electronic flight path information available on the entertainment console. We did not purchase the entertainment, but it looked like selections were adequate.
Cons: Food menu was not accurate. Items listed not available. Food prices were too high. $15 Euro for a reheated fish dinner and small beverage is ridiculous. Carry on bags were weighed. Very difficult to meet carryon weight when carrying necessary electronics and chargers along with prescriptions and the recommended change of clothes. Made the trip stressful. I am used to meeting carryon SIZE requirements but the weight requirement was extremely irritating and unexpected. I would not have been able to do a one bag carryon of my clothing with the weight restrictions. It essentially forces a passenger to check their bag ($65 minimum).
review from
-
8.0
I will fly with Eurowings again.
Pros: Overall accessibility, timing, response from check in attendants, and flight attendants, and comfort.
Cons: The last minute gate change where I imagine may be necessary, there were no announcements or follow up info, save the alert I received from the kayak.com app on my phone. This could've presented a big problem had my mobile not been charged.
review from
-
2.0
Cons: Our home was damaged & we were without power for 6 days due to Hurricane Irma. They refused to cancel tickets. Heartless, no wonder so many Airlines has such horrible customer service ratings
review from
-
2.0
Eurowings to Genevai
Pros: Not a good experience
Cons: 1st delayed over 2'niurs. Missed connection. Next flight cancelled. Finally departed but also late. It was an all day/night ordeal to get from Berlin to Geneva.
review from
-
2.0
Poor service throughout
Pros: Prices of food items was reasonable
Cons: Flight was delayed by an hour . The aircraft had to be refuelled and we were asked to remove our seat belts and wait for an hour. Ae Service was horrible. The passengers who paid extra for snacks with the ticket were served first and even after I said my ears were hurting and I needed something sweet to chew on (I was going to buy something to eat anyway) I wasn't served till roughly 75 minutes into the flight. The crew was inconsiderate towards passengers who bought economy seats and was focusing only on passengers who paid extra for seats and snacks. If that's the case then they should stop serving other customers anyway and tell us beforehand so that we can arrange our own food/drinks from the airport lounge
review from
-
2.0
They lost our bags for 6 days.
Cons: The service of the airline was horrible. They lost our bags and refused to show any empathy towards us or the multiple other passengers that also lost their bags from our flight. I will never fly Eurowings again.
review from
-
2.0
They lost our bags for 6 days.
Cons: The service of the airline was horrible. They lost our bags and refused to show any empathy towards us or the multiple other passengers that also lost their bags from our flight. I will never fly Eurowings again.
review from
-
4.5
It's always late
Cons: Once again,1,5 hours delayed !!! Not the first time !!! Not the first time. It's not funny with a5 month ago kid!
review from
-
2.3
Eurowings, which is always late
Cons: More than 3 hours delay and this is a lot of times !!! Absolutely no matter what the relationship is about This company is disastrous !
review from
-
2.0
Mechanical issues!
Pros: Nothing
Cons: The flight was delayed over and over and finally cancelled. We had to go out to the ticket counter to rebook. That meant clearing customs and then going back thru security again. A real Hassel!!! I think any other airline would have rebooked people in the terminal!!!
review from
-
3.6
Cons: I travelled with my two children and they have given us three completely separate seats. I tried to ask the crew to help but they refused, both ground crew and in flight crew. We have flown with both Wizz Air and Easyjet this summer and those airlines have always assigned us seats together. Lufthansa did also. No idea why it was not possible for Eurowings. Also, crew were completely unhelpful, did not want to lift a finger for us. Luckily, a kind lady switched seats with me so I could sit next to my youngest son. Would definitely think twice about flying Eurowings again...
review from
Flight status
Eurowings route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
527
Barcelona
BCN
Cologne
CGN
526
Cologne
CGN
Barcelona
BCN
7764
Hamburg
HAM
Zurich
ZRH
7765
Zurich
ZRH
Hamburg
HAM
592
Cologne
CGN
Palma de Mallorca
PMI
593
Palma de Mallorca
PMI
Cologne
CGN
9462
Dusseldorf
DUS
London
LHR
9463
London
LHR
Dusseldorf
DUS
9519
Bilbao
BIO
Dusseldorf
DUS
602
Cologne
CGN
Lisbon
LIS
9518
Dusseldorf
DUS
Bilbao
BIO
603
Lisbon
LIS
Cologne
CGN
5913
Palma de Mallorca
PMI
Vienna
VIE
5912
Vienna
VIE
Palma de Mallorca
PMI
6850
Palma de Mallorca
PMI
Hannover
HAJ
9588
Dusseldorf
DUS
Palma de Mallorca
PMI
6851
Hannover
HAJ
Palma de Mallorca
PMI
6801
Leipzig
LEJ
Palma de Mallorca
PMI
9589
Palma de Mallorca
PMI
Dusseldorf
DUS
6800
Palma de Mallorca
PMI
Leipzig
LEJ
9441
Barcelona
BCN
Dusseldorf
DUS
9440
Dusseldorf
DUS
Barcelona
BCN
7752
Hamburg
HAM
Vienna
VIE
7753
Vienna
VIE
Hamburg
HAM
7464
Hamburg
HAM
London
LHR
7465
London
LHR
Hamburg
HAM
5921
Barcelona
BCN
Vienna
VIE
5883
Rome
FCO
Vienna
VIE
5920
Vienna
VIE
Barcelona
BCN
5882
Vienna
VIE
Rome
FCO
2521
Barcelona
BCN
Stuttgart
STR
2520
Stuttgart
STR
Barcelona
BCN
7586
Hamburg
HAM
Palma de Mallorca
PMI
7587
Palma de Mallorca
PMI
Hamburg
HAM
5833
London
STN
Vienna
VIE
9047
Berlin
TXL
Dusseldorf
DUS
5832
Vienna
VIE
London
STN
9213
Stockholm
ARN
Dusseldorf
DUS
1792
Munich
MUC
Dusseldorf
NRN
1752
Munich
MUC
London
STN
5888
Vienna
VIE
Madrid
MAD
1834
Munich
MUC
Amsterdam
AMS
1753
London
STN
Munich
MUC
5893
Birmingham
BHX
Vienna
VIE
9820
Dusseldorf
DUS
Milan
MXP
5805
Hannover
HAJ
Vienna
VIE
9821
Milan
MXP
Dusseldorf
DUS
5869
Nice
NCE
Vienna
VIE
5809
Nuremberg
NUE
Vienna
VIE
2596
Stuttgart
STR
Palma de Mallorca
PMI
5892
Vienna
VIE
Birmingham
BHX
5804
Vienna
VIE
Hannover
HAJ
5868
Vienna
VIE
Nice
NCE
5808
Vienna
VIE
Nuremberg
NUE
9783
Budapest
BUD
Dusseldorf
DUS
9044
Dusseldorf
DUS
Berlin
TXL
2885
Rome
FCO
Stuttgart
STR
2884
Stuttgart
STR
Rome
FCO
1712
Munich
MUC
Edinburgh
EDI
2597
Palma de Mallorca
PMI
Stuttgart
STR
9540
Dusseldorf
DUS
Ibiza
IBZ
9541
Ibiza
IBZ
Dusseldorf
DUS
1835
Amsterdam
AMS
Munich
MUC
1713
Edinburgh
EDI
Munich
MUC
9731
Wroclaw
WRO
Dusseldorf
DUS
9732
Dusseldorf
DUS
Krakow
KRK
9733
Krakow
KRK
Dusseldorf
DUS
14
Cologne
CGN
Berlin
TXL
9655
Thessaloniki
SKG
Dusseldorf
DUS
1927
Paris
CDG
Munich
MUC
78
Cologne
CGN
Leipzig
LEJ
79
Leipzig
LEJ
Cologne
CGN
5889
Madrid
MAD
Vienna
VIE
9755
Vienna
VIE
Dusseldorf
DUS
2758
Stuttgart
STR
Vienna
VIE
2759
Vienna
VIE
Stuttgart
STR
2605
Lisbon
LIS
Stuttgart
STR
1926
Munich
MUC
Paris
CDG
2604
Stuttgart
STR
Lisbon
LIS
9810
Dusseldorf
DUS
Venice
VCE
Top airports served by Eurowings
- Düsseldorf Airport (DUS)
- Cologne Köln/Bonn Airport (CGN)
- Hamburg Airport (HAM)
- Stuttgart Echterdingen Airport (STR)
- Palma de Mallorca Son Sant Joan Airport (PMI)
- Vienna International Airport (VIE)
- Berlin Tegel Airport (TXL)
- Munich Franz Josef Strauss Airport (MUC)
- London Heathrow Airport (LHR)
- Hannover Airport Airport (HAJ)
- Zurich Intl Airport (ZRH)
- Nürnberg Airport (NUE)
- Barcelona-El Prat Airport (BCN)
- Milan Malpensa Airport (MXP)
- London Stansted Airport (STN)
- Rome Fiumicino Airport (FCO)
- Dresden Arpt Airport (DRS)
- Paris Ch. De Gaulle Airport (CDG)
- Leipzig/Halle Airport (LEJ)
- Budapest Ferihegy Airport (BUD)
- Manchester Airport (MAN)
- Salzburg W.A. Mozart Airport (SZG)
- Stockholm Arlanda Airport (ARN)
- Václav Havel Prague Airport (PRG)
- Thessaloniki Makedonia Apt. Airport (SKG)
- Dortmund Airport (DTM)
- Split Airport (SPU)
- Amsterdam Schiphol Airport (AMS)
- Birmingham Airport (BHX)
- Lisbon Humberto Delgado Airport (LIS)
- Brussels Bruxelles-National & other airports Airport (BRU)
- Nice Côte d'Azur Airport (NCE)
- Bremen Airport (BRE)
- Naples Airport (NAP)
- Catania Fontanarossa Airport (CTA)
- Olbia Costa Smeralda Airport (OLB)
- Ibiza Airport (IBZ)
- Zagreb Pleso Airport (ZAG)
- Geneva Geneve-Cointrin Airport (GVA)
- Karlsruhe Söllingen Airport (FKB)
- Heraklion N. Kazantzakis Apt. Airport (HER)
- Faro Airport (FAO)
- Lyon-Saint Exupéry Airport (LYS)
- Venice Marco Polo Airport (VCE)
- Basel EuroAirport Swiss Airport (BSL)
- Edinburgh Turnhouse Airport (EDI)
- Oslo & other airports Airport (OSL)
- Warsaw Frederic Chopin & other airports Airport (WAW)
- Gothenburg Landvetter Airport (GOT)
- Bilbao Airport (BIO)
- Las Palmas de Gran Canaria Gran Canaria Airport Airport (LPA)
- Pristina Airport (PRN)
- Malaga Airport (AGP)
- Valencia Airport (VLC)
- Krakow J. Paul II Balice Airport (KRK)
- Bari Palese Airport (BRI)
- Dublin Airport (DUB)
- Kavala Megas Alexandros Airport (KVA)
- Dubrovnik Airport (DBV)
- Pula Airport (PUY)
- Zadar Airport (ZAD)
- Rhodes Diagoras Airport (RHO)
- Madrid Barajas Airport (MAD)
- Lamezia Terme S Eufemia Airport (SUF)
- Pisa Gal Galilei Airport (PSA)
- Cagliari Elmas Airport (CAG)
- Corfu Ioannis Kapodistrias Airport (CFU)
- Alicante Airport (ALC)
- Rijeka Airport (RJK)
- Newcastle upon Tyne Newcastle Airport Airport (NCL)
- Wroclaw Strachowice Airport (WRO)
- Klagenfurt Airport (KLU)
- Muenster Airport (FMO)
- Bologna Guglielmo Marconi Airport (BLQ)
- Paderborn Airport (PAD)
- Athens Eleftherios V. Airport (ATH)
- Puerto del Rosario Fuerteventura Airport (FUE)
- San Isidro (Tenerife) Tenerife-Sur Airport (TFS)
- Bastia Poretta Airport (BIA)
- Sarajevo Butmir Airport (SJJ)
Eurowings contact information
- EW IATA code
- +49 231 92 45 0 Call
- eurowings.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.