Traveller reviews
Overall rating
5.7
Okay
Based on 73 reviews
Boarding
6.2
Comfort
5.6
Crew
6.4
Entertainment
4.5
Food
4.6
Fly Corporate information
| IATA code | FC |
|---|---|
| Routes | 38 |
| Top route | Brisbane to Orange Springhill |
| Airports served | 12 |
| Top airport | Brisbane |
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2.3
Predatory and unprofessional staff and business model
Pros: Not much. The pilot was communicative.
Cons: The staff were pushy and rude to me when they told me at the gate, when I was about to board, that I could not have a backpack and small purse. This is not what I understood when booking and is not clearly explained at the time of purchase. One attendant at the gate in particular was forceful and rude when insisting that I pay over $66 in cash at a moment when going to the ATM would mean potentially missing boarding and not arriving back in time to the gate. This process, which I agreed to because two staff members gave me the impression that I could not travel on the flight unless I paid right there instantly in CASH (completely ridiculous), caused me anxiety and took a long time, too long given the urgency of boarding the flight. I had to wait for change for 5 minutes and as a result, I was the last one to board. It should be noted that this process of paying for a maleta in hand at the gate had been preceded by having to pay over $20 in cash to print a boarding pass, which required another ATM withdrawal and fee. This is a weak and predatory business model, which seeks to exploit people’s need to travel and their anxiety. This was carried out in a completely unprofessional and manipulative manner by the staff members. This kind of behavior is unacceptable and exploitative.
review from
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2.0
Budget airline
Cons: Paying to print out a boarding pass. Paying nearly as much for a checked bag as the flight itself
review from
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2.0
Lost Luggage and Mechanical Issue
Cons: The flight was delayed due to a mechanical issue which resulted in a missed connecting flight. Luggage was also lost and the United Airlines pawned me off to Air Canada. Air Canada flight was canceled and the second flight was delayed by 4 hours. Luggage has still not been located.
review from
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4.0
Cons: The only airline that charged me for a damn backpack
review from
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7.5
Pros: no delay in departure and on-time arrival
Cons: Had to pay for baggage exceeding 6 kilos in weight. Had to find the internet cafe at the airport and pay to print our boarding passes. Agent at the gate would not print nor was there a kiosk to print it.
review from
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3.6
Do not purchase VivaColombia flight through Kayak
Cons: Purchase directly from VivaColombia website or not at all. We were forced to pay $40 each in additional fees to board the plane (including a fee to print our boarding passes) all which we weren’t expecting. Boarding was a mess, the crew were nice.
review from
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6.0
print your boarding pass or they charge you. Bag fee unavoidable
Pros: i arrived
Cons: extra fees
review from
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2.0
Very poor customer Service
Cons: They forced me to check my bag although I had taken it inside all planes . They lost my baggage for two hours and nobody was responsive. Very poor management including the supervisor. Nobody spoke English.
review from
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2.0
Poor customer Service and misleading pricing strategy
Cons: They appear to be cheap but they charge for any small thing including printing a boarding pass and also checkin a carry on. Which overall turns out to be way more expensive that other airlines. Besides their customer service is very bad. they lost my baggage and didn't explain anything for more than 2 hours.
review from
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10.0
Pros: The flight attendants were very helpful and professional
Cons: Not a dislike, but the boarding process was different than USA.
review from
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7.0
Pros: Siendo una compañia colombiana, por lo menos regalen el cafe y no instantaneo. Que pena
review from
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2.0
Cons: Hay que pagar por todo adicional y esos costos son altísimos, por ejemplo el agua cuesta dos solares, almpahar la maleta en el counter sale carísima al final termine pagando lo de un tkt en una aerolínea comercial cualquiera, sillas estrechas, la atención muy mala y no hay nada de entretenimiento abordó..... no volveré a volar nunca más en esa aerolínea!!! Pésima
review from
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2.0
Horrible
Pros: Nothing.
Cons: They won't print your ticket at the check in counter and you can't use an online boarding pass. You have to print one from home or use an internet cafe at the airport that charges $6 to print a single sheet of paper. They jam your carry on bag into a small box. Boarding took longer than the flight! The seats are incredibly cramped yet they recline all the way back, so you're likely to have someone in your lap for the entire trip. Absolutely horrible. Nothing like other high quality discount airlines such as Air Asia which at least treat you like a human being.
review from
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3.6
pay for all additional services
Cons: I booked without realizing that you need to pay for your luggage separately, pay $10 to print your boarding pass and of course pay for all food and beverages. What a pain, not enjoyable.
review from
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2.0
Pros: That I got to my destination.
Cons: The wait time of eight hours. Also that they charged me to print my ticket, and I was charged for a very small carry-on item.
review from
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10.0
Pros: Fast, good service.
review from
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7.0
Pros: For a low cost company actually the experience was better than others. At least the seat could go back a little.
review from
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10.0
Pros: Just shat you expect from a low cost airline company
review from
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2.0
Cons: NO me gusto que cancelaran el vuelo y el plan de contingencia fuera simplemente irnos 6 horas despues donde hubiera disponibilidad. La falta de comunicación, la falta de gestión con las personas, la falta de información incluso en el call center
review from
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7.2
Efficient
Pros: Lor cost carriers have to be fast and efficient, this flight was just so. The seats are quite good.
Cons: The boarding line was too long and slow.
review from
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8.4
Good Coffs Brisbane service
Pros: modern twin turbo prop plane aprox 60 seater single seat one side of aisle two seats the other side. Fairly tight fit but fine for 1 hour flight Seating Tip - select a seat on the double side - the flight is usually half full and you will get 2 seats to yourself
review from
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6.3
Great Service from Coffs to Brisbane & return
Pros: fairly comfortable plane, good service, service, on time will fly again
review from
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2.0
Don't fly VivaColombia - EVER!!!!
Pros: Nothing
Cons: They asked me to pay a $15USD tax to enter Colombia. This was never mentioned at any stage of the booking process. I had to withdraw money at an ATM with its associated fees just so I could pay this so called entry tax that neither I or anybody else seems to heard of and, even though I'm an Australian citizen, and we don't need a visa to enter colombia. I flew with VivaColombia twice, the first time I received a boarding pass with I printed out, but for my second flight, I never received a boarding pass email, just an email that said online check-in is not available for this flight and to print attached eticket and take it to the check-in counter at the airport, when I did this they asked for around $10usd to print out my boarding pass.
review from
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2.0
Aerolinea de Bajo costo y de pésimo servicio
Pros: El precio
Cons: El avion es muuy incomodo, mido 1,75 y mis piernas van completamente pegadas al asiento de al frente, el proceso de Checkin en Bogota, es un desastre, muy pocas personas, se nota que no estan bien capacitadas.
review from
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7.5
Pros: no delay in departure and on-time arrival
Cons: Had to pay for baggage exceeding 6 kilos in weight. Had to find the internet cafe at the airport and pay to print our boarding passes. Agent at the gate would not print nor was there a kiosk to print it.
review from
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7.0
Pros: Siendo una compañia colombiana, por lo menos regalen el cafe y no instantaneo. Que pena
review from
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7.0
Pros: For a low cost company actually the experience was better than others. At least the seat could go back a little.
review from
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7.2
Efficient
Pros: Lor cost carriers have to be fast and efficient, this flight was just so. The seats are quite good.
Cons: The boarding line was too long and slow.
review from
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8.4
Good Coffs Brisbane service
Pros: modern twin turbo prop plane aprox 60 seater single seat one side of aisle two seats the other side. Fairly tight fit but fine for 1 hour flight Seating Tip - select a seat on the double side - the flight is usually half full and you will get 2 seats to yourself
review from
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2.3
Predatory and unprofessional staff and business model
Pros: Not much. The pilot was communicative.
Cons: The staff were pushy and rude to me when they told me at the gate, when I was about to board, that I could not have a backpack and small purse. This is not what I understood when booking and is not clearly explained at the time of purchase. One attendant at the gate in particular was forceful and rude when insisting that I pay over $66 in cash at a moment when going to the ATM would mean potentially missing boarding and not arriving back in time to the gate. This process, which I agreed to because two staff members gave me the impression that I could not travel on the flight unless I paid right there instantly in CASH (completely ridiculous), caused me anxiety and took a long time, too long given the urgency of boarding the flight. I had to wait for change for 5 minutes and as a result, I was the last one to board. It should be noted that this process of paying for a maleta in hand at the gate had been preceded by having to pay over $20 in cash to print a boarding pass, which required another ATM withdrawal and fee. This is a weak and predatory business model, which seeks to exploit people’s need to travel and their anxiety. This was carried out in a completely unprofessional and manipulative manner by the staff members. This kind of behavior is unacceptable and exploitative.
review from
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2.0
Budget airline
Cons: Paying to print out a boarding pass. Paying nearly as much for a checked bag as the flight itself
review from
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2.0
Lost Luggage and Mechanical Issue
Cons: The flight was delayed due to a mechanical issue which resulted in a missed connecting flight. Luggage was also lost and the United Airlines pawned me off to Air Canada. Air Canada flight was canceled and the second flight was delayed by 4 hours. Luggage has still not been located.
review from
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4.0
Cons: The only airline that charged me for a damn backpack
review from
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3.6
Do not purchase VivaColombia flight through Kayak
Cons: Purchase directly from VivaColombia website or not at all. We were forced to pay $40 each in additional fees to board the plane (including a fee to print our boarding passes) all which we weren’t expecting. Boarding was a mess, the crew were nice.
review from
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6.0
print your boarding pass or they charge you. Bag fee unavoidable
Pros: i arrived
Cons: extra fees
review from
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2.0
Very poor customer Service
Cons: They forced me to check my bag although I had taken it inside all planes . They lost my baggage for two hours and nobody was responsive. Very poor management including the supervisor. Nobody spoke English.
review from
-
2.0
Poor customer Service and misleading pricing strategy
Cons: They appear to be cheap but they charge for any small thing including printing a boarding pass and also checkin a carry on. Which overall turns out to be way more expensive that other airlines. Besides their customer service is very bad. they lost my baggage and didn't explain anything for more than 2 hours.
review from
-
2.0
Cons: Hay que pagar por todo adicional y esos costos son altísimos, por ejemplo el agua cuesta dos solares, almpahar la maleta en el counter sale carísima al final termine pagando lo de un tkt en una aerolínea comercial cualquiera, sillas estrechas, la atención muy mala y no hay nada de entretenimiento abordó..... no volveré a volar nunca más en esa aerolínea!!! Pésima
review from
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2.0
Horrible
Pros: Nothing.
Cons: They won't print your ticket at the check in counter and you can't use an online boarding pass. You have to print one from home or use an internet cafe at the airport that charges $6 to print a single sheet of paper. They jam your carry on bag into a small box. Boarding took longer than the flight! The seats are incredibly cramped yet they recline all the way back, so you're likely to have someone in your lap for the entire trip. Absolutely horrible. Nothing like other high quality discount airlines such as Air Asia which at least treat you like a human being.
review from
-
3.6
pay for all additional services
Cons: I booked without realizing that you need to pay for your luggage separately, pay $10 to print your boarding pass and of course pay for all food and beverages. What a pain, not enjoyable.
review from
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2.0
Pros: That I got to my destination.
Cons: The wait time of eight hours. Also that they charged me to print my ticket, and I was charged for a very small carry-on item.
review from
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2.0
Cons: NO me gusto que cancelaran el vuelo y el plan de contingencia fuera simplemente irnos 6 horas despues donde hubiera disponibilidad. La falta de comunicación, la falta de gestión con las personas, la falta de información incluso en el call center
review from
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6.3
Great Service from Coffs to Brisbane & return
Pros: fairly comfortable plane, good service, service, on time will fly again
review from
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2.0
Don't fly VivaColombia - EVER!!!!
Pros: Nothing
Cons: They asked me to pay a $15USD tax to enter Colombia. This was never mentioned at any stage of the booking process. I had to withdraw money at an ATM with its associated fees just so I could pay this so called entry tax that neither I or anybody else seems to heard of and, even though I'm an Australian citizen, and we don't need a visa to enter colombia. I flew with VivaColombia twice, the first time I received a boarding pass with I printed out, but for my second flight, I never received a boarding pass email, just an email that said online check-in is not available for this flight and to print attached eticket and take it to the check-in counter at the airport, when I did this they asked for around $10usd to print out my boarding pass.
review from
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2.0
Aerolinea de Bajo costo y de pésimo servicio
Pros: El precio
Cons: El avion es muuy incomodo, mido 1,75 y mis piernas van completamente pegadas al asiento de al frente, el proceso de Checkin en Bogota, es un desastre, muy pocas personas, se nota que no estan bien capacitadas.
review from
Flight status
Fly Corporate route map
Popular flight routes
Flight
Origin
Destination
Sun.
Mon.
Tue.
Wed.
Thu.
Fri.
Sat.
S
M
T
W
T
F
S
441
Brisbane
BNE
Biloela
THG
661
Brisbane
BNE
Tamworth
TMW
442
Biloela
THG
Brisbane
BNE
221
Brisbane
BNE
Wollongong
WOL
882
Armidale
ARM
Brisbane
BNE
552
Coffs Harbour
CFS
Brisbane
BNE
223
Wollongong
WOL
Melbourne
MEB
881
Brisbane
BNE
Armidale
ARM
551
Brisbane
BNE
Coffs Harbour
CFS
226
Melbourne
MEB
Wollongong
WOL
222
Wollongong
WOL
Brisbane
BNE
9134
Brisbane
BNE
Dubbo
DBO
9134
Dubbo
DBO
Orange
OAG
9134
Orange
OAG
Brisbane
BNE
3394
Dubbo
DBO
Brisbane
BNE
3394
Melbourne
MEB
Orange
OAG
3394
Orange
OAG
Dubbo
DBO
7172
Brisbane
BNE
Inverell
IVR
7172
Inverell
IVR
Narrabri
NAA
7172
Narrabri
NAA
Sydney
SYD
668
Tamworth
TMW
Brisbane
BNE
9532
Orange
OAG
Melbourne
MEB
771
Brisbane
BNE
Narrabri
NAA
7374
Inverell
IVR
Brisbane
BNE
7374
Narrabri
NAA
Inverell
IVR
7374
Sydney
SYD
Narrabri
NAA
774
Narrabri
NAA
Brisbane
BNE
Fly Corporate contact information
- FC IATA code
- 1300 851 269 Call
- flycorporate.com.au Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
