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Cons: I had payed for an seat Gol + Conforto and one of the benefits was that the hand baggage compartment supposed to be exclusive to the people that bought this seat, so when I was entrancing into the aircraft one of the people of the GOl crew said that I’ll have to drop my baggage because the flight was full. I told that I had bought the Gol + Confort that have exclusive compartment to the hand baggage and I had showed my receive of the seat but they sayd that this benefits do not exist and took my baggage of me to drop off. It was an absurd and the worse thigh was that when I arrived at my seat, the exclusive space for my baggage was there available for my baggage and I had to drop off because the employee of the Gol didn’t know about this benefit of Gol + Confort seat and didn’t check out if really wasn’t space to my baggage

Pros: Entertainment options

Cons: Huge delay....

Pros: Nice crew. Okay seats.

Cons: 4 hour delay with no information. Just horrible in this day and age.

Pros: O lanche

Pros: O lanche foi muito bom

Cons: Resolver os constantes atrasos neste vôo

Pros: The seat isn't confortable. The head rest isn't adjustable. The power outlets was not working at all.

Cons: Better seats with adjustable head rest and functional power outlets.

Pros: Crew was helpful and charming. 10 out of 10.

Cons: Comfort is terrible. Seats are very small, space is terrible even in the "comfort" area.

Cons: O lanchinho desta vez não foi Mãe Terra (graças a Deus, pois aquilo é muito ruim), mas só tinha doce (embora bom).

Cons: Punctuality. More than one hour of delay

Pros: Entertainment

Cons: Punctuality

Cons: The flght was delayed

Pros: Crew and baggage people were very nice.

Cons: Sao Paulo to Floripa flight, did not pay for baggage. Floriap to Sao Paulo, paid 60 Real. I bought ticket through Kayak. Am 100% sure that I picked 1 bag for baggage claim. I don't understand how GOL missed that!!! It did not say on Kayak receipt. Am very angry!! Want refund of 60 Real!!!!!

Pros: Plane

Cons: Time - delayed twice - missed connection

Pros: time was OK

Cons: Starting by the fact that if the system was actually working we could’ve done check in in the machine, and cut the 2 and half hours of line for check in and luggage drop off. The check in crew was not efficient at all, they would take 10 to 20 min to every costumer, no organization and poor trainin.

Pros: Entertainment

Cons: Punctuality

Cons: We had a 90 minute delay in brasilia

Cons: Gol app is terrible and buggy.

Cons: Their international flights are all supposed to be on the 737 Max, but since that aircraft is currently grounded, the international flight was on a 737 intended for use on shorter domestic flights.

Pros: Aircraft was comfortable

Cons: Checkin crew had very little knowledge of laws and almost avoided my nephew to board the plane even with proper documentation. Flight was delayed more than an hour. Poor communication to explain why

Cons: I have not had my flight GRU - SSA because I'm stuck in Buenos Aires in Aerolíneas Argentinas Hell

Cons: The seats are close together so there's not as much legroom as other airlines I've flown in Brazil. There was no in flight entertainment. The snacks were mediocre at best. The gate was changed at the last minute so it was a little confusing.

Cons: Not a lot of legroom. There was no in flight entertainment and the flight service was just mediocre.

Pros: The crew was ok

Cons: No food

Pros: Nothing

Cons: I wasn’t allowed to get on the plane and gol crew members were absolutely no help. Don’t recommend for anyone.

Pros: They do everything average.

Cons: Gol isn't the best company. Just average.