This place was filthy! Dirty bedding and bed bugs. Reported to the front desk, the man replied that “every motel has bed bugs”!! I left immediately, with staff refusing to refund my money.
2 stars
Flagship Inn And Suites
Photos of Flagship Inn And Suites
Overview
Located in Groton, Flagship Inn & Suites is an easy drive from Mystic Aquarium and Institute for Exploration and Mohegan Sun. It provides complimentary Wi-Fi, an express check-in and check-out feature and a Jacuzzi.
There are a variety of amenities available to guests of the hotel, such as room service and a 24-hour reception.
Flagship Inn & Suites features rooms equipped with a microwave, a hair dryer and a refrigerator, plus all the essentials to ensure an enjoyable stay.
The hotel is a short car trip from Groton-New London Airport and Waterford Speedbowl. Foxwoods Resort Casino can be easily accessed by car.
Amenities at Flagship Inn And Suites
- Free Wi-Fi
- Free parking
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Internet
- Hairdryer
- Express check-out
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Air-conditioned
- Free toiletries
- Towels/sheets (extra fee)
- Heating
- Dustbins
Bathroom
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Shower
- Private bathroom
- Walk-in shower
- Additional toilet
Accessibility and suitability
- Entire unit located on ground floor
- Non-smoking rooms available
- Disabled access
- Upper floors accessible by stairs
- Private entrance
Dining
- Electric kettle
- Kettle
- Refrigerator
- Microwave
General
- Family rooms
- Telephone
- Carpeted
- Seating area
Media and entertainment
- Cable or satellite TV
- Flat-screen TV
- TV
Workspace
- Fax/photocopying
- Fax
- Desk
Services and conveniences
- Wake-up service
- Express check-out
- 24-hour front desk
Pool and spa
- Hot tub
Parking and transportation
- Free parking
Laundry
- Iron and ironing board
Bedroom
- Alarm clock
Health and safety
- Daily housekeeping
Reviews of Flagship Inn And Suites
3.7
Poor
721 verified ratings
Wonderful
90
Very good
42
Good
75
Okay
49
Fair
88
Mediocre
63
Poor
314
Summary of reviews
Guests say
Guests overwhelmingly criticized the hotel for its cleanliness, noting issues such as dirty rooms, mold, and broken amenities. Service was also a major complaint, with many guests feeling that staff were unhelpful or rude. While some mentioned the low price as a pro, the overall sentiment was negative, with many stating they would not return.AI-generated from customer reviews
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3.1 out of 10
588 reviews
5.2 out of 10
56 reviews
4.1 out of 10
11 reviews
5 out of 10
7 reviews
All reviews
Pros (+) It was okay .not great.internt very bad
Cons (-) Receptionist are not nice at all.i have been staying there 4 times in a month but anytime I ask about internet password,he is so cold about it and tells me he doesn't know meanwhile,he's been working there for long time.they could just write it in the key to avoid customers asking.
Pros (+) Room smelled like a bunch of mobsters had spent the day playing poker.
Cons (-) The deeply engrained smell of cigarette smoke in the room. When I asked for a new room, they said no. Pretty sure all the rooms are smoking, so there was no reason to switch.
Pros (+) Price
Cons (-) "Continental Breakfast" was coffee and cereal. Half of electrical outlets in room didn't work. Water in bathroom backwards - hot instead of cold & vice versa.
Pros (+) For an inexpensive stay, it was clean and smelled good.
Cons (-) Our "King" room was more of a full size bed, and the bed wasn't terribly comfortable, although not so bad we couldn't sleep on it.
Pros (+) The location was the best and only thing good about this place
Cons (-) Everything. We had only booked for two nights and had to extend our stay. It was a pretty much sold out weekend for all area hotels so, we had to stay another night in this location. They no longer had the inadequate room that they had originally give us because the night clerk didn't tell them we wanted to extend, and offered us a smoking room for a total of $102. By the time we got to the room i...
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Pros (+) Easy check in
Cons (-) Grimy, there was a hole in the wall in bathroom. Sheets and linens icky, we slept with our own blankets, used towels we bought at the Walmart near by. will not return or recommend!
Location
Route 184 - 470 Gold Star Hwy, Groton, CT 06340
What's nearby
- Elizabeth Arden Red Door Spa2.5 km
- Jabez Smith House3 km
- Fort Griswold Battlefield State Park3 km
- Naval Submarine Base New London3.2 km
- Submarine Force Library & Museum3.2 km
- Shennecossett Golf Course5.2 km
- Monte Cristo Cottage5.7 km
- Branford House6.2 km
- Edward Yeomans House6.3 km
- Avery Point Light6.4 km
- Pequot Fort6.4 km
- New London Ledge Light7.6 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Flagship Inn And Suites
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at Flagship Inn And Suites
Nearby hotels and places to stay
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Value for money | 4.5 |
|---|---|
Distance to city centre | 3.2 km |