Recent reviews
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4.6
We landed safely and the crew were polite Late on the way to Da Nang and very late on the way back (flight back to HK was a Hong Kong Express plane). Budget airlines are just not worth it at HKIA - your flights lands and takes off so far from the terminal, you are transferred by bus! No in flight entertainment- although not an issue on such a short flight.
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3.0
It was cheap Everything about it was not good and I will never fly them again
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2.0
Nothing The flights was canceled till now no refund
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5.0
The wait for baggage was ridiculious! The searing was for 1&1/2 meter tall people!
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9.0
Not having to connect in Bangkok. Crew were attractive, friendly, and professional. The flight was on time, despite a growing-pain glitch with the check-in system that resulted in a slow line for check-in. As I knew this is an LCC and that I would pay for food ad baggage, I prepared accordingly and set my expectations properly. Once you understand the business model of an LCC and don't expect it to be Singapore Airlines, you will have a good time. A glitch in the check-in system meant it took forever to check in, but this was explained by the check-in staff, so hopefully this is due to the fact that this route just opened. No other complaints!
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5.0
Reasonable fares but given the issues encountered may pay more for a better airline next time. 1. Flight was over an hour delayed with no comment on the cause of the delay 2. Once the flight was boarded the crew made no apology for the delay 3. Once the flight landed in HKG it was parked in a remote bay and every one was crammed into a single bus 4. Checked in bags were not delivered for over an hour after landing (all bags delayed)
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2.3
Nothing Delayed. Food choice wasn't available and tried to pay with credit card but there was a minimum value. Decided not to eat.
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7.0
In both directions, the flight left within one minute of schedule and arrived within one minute of schedule. I expect a flight to operate within 15 minutes on either side of scheduled departure, and this roundtrip nailed it. I don't like the fact that Kayak does not have a "N/A" column, as I don't expect food or entertainment on a short-haul LCC flight. The flight time is just over an hour, so what am I supposed to say about entertainment? And why is there no row for "On time performance?" When I travel on an LCC, this is my only expectation (in addition to safety, of course). My only complaint about the HK Express flight was that I had to work hard to get the attention of the flight attendant to buy a bag of M&Ms
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2.0
I cancelled this flight please stop sending me emails
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9.0
We left at 0900 and arrived at 1400, 100% what was on my itinerary. I got exactly what I paid for: a ride from HKG to NRT. I didn't purchase food or baggage. I expected and got no entertainment. The crew was attractive and attentive and executed the flight professionally. Nothing. I got what I paid for!
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9.0
Not having to connect in Bangkok. Crew were attractive, friendly, and professional. The flight was on time, despite a growing-pain glitch with the check-in system that resulted in a slow line for check-in. As I knew this is an LCC and that I would pay for food ad baggage, I prepared accordingly and set my expectations properly. Once you understand the business model of an LCC and don't expect it to be Singapore Airlines, you will have a good time. A glitch in the check-in system meant it took forever to check in, but this was explained by the check-in staff, so hopefully this is due to the fact that this route just opened. No other complaints!
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9.0
We left at 0900 and arrived at 1400, 100% what was on my itinerary. I got exactly what I paid for: a ride from HKG to NRT. I didn't purchase food or baggage. I expected and got no entertainment. The crew was attractive and attentive and executed the flight professionally. Nothing. I got what I paid for!
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4.6
We landed safely and the crew were polite Late on the way to Da Nang and very late on the way back (flight back to HK was a Hong Kong Express plane). Budget airlines are just not worth it at HKIA - your flights lands and takes off so far from the terminal, you are transferred by bus! No in flight entertainment- although not an issue on such a short flight.
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3.0
It was cheap Everything about it was not good and I will never fly them again
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2.0
Nothing The flights was canceled till now no refund
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5.0
The wait for baggage was ridiculious! The searing was for 1&1/2 meter tall people!
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5.0
Reasonable fares but given the issues encountered may pay more for a better airline next time. 1. Flight was over an hour delayed with no comment on the cause of the delay 2. Once the flight was boarded the crew made no apology for the delay 3. Once the flight landed in HKG it was parked in a remote bay and every one was crammed into a single bus 4. Checked in bags were not delivered for over an hour after landing (all bags delayed)
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2.3
Nothing Delayed. Food choice wasn't available and tried to pay with credit card but there was a minimum value. Decided not to eat.
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2.0
I cancelled this flight please stop sending me emails
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