HK Express (UO) - Read reviews & book flights - KAYAK

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Guest reviews

Overall rating

6.6 Good

Based on 70 reviews

Overall

7.1

Boarding

7.0

Comfort

6.5

Crew

7.3

Entertainment

5.0

Food

5.5

Recent reviews

All reviews
Positive
Neutral
Negative

4.0

Uncomfortable seats

Cons: Seats were very very uncomfortable

Reviewed Aug 2017

review from
2.0

Flight delay for about 5 hours

Cons: The light was delayed and we arrived in Chiang Mai at 11pm. We got penalty of late rental car pick up. And our hotel is a yoga resort so it a far in the mountain. We arrived at the resort at 2am and we had to wake everybody up and the driving was dangerous without street lights.

Reviewed Aug 2017

review from
4.0

Pros: Cheap but on time

Cons: Too much promotion message

Reviewed Jul 2017

review from
4.6

You get what you pay for

Pros: We landed safely and the crew were polite

Cons: Late on the way to Da Nang and very late on the way back (flight back to HK was a Hong Kong Express plane). Budget airlines are just not worth it at HKIA - your flights lands and takes off so far from the terminal, you are transferred by bus! No in flight entertainment- although not an issue on such a short flight.

Reviewed May 2017

review from
3.0

Pros: It was cheap

Cons: Everything about it was not good and I will never fly them again

Reviewed Apr 2017

review from
2.0

The flights was canceled till now no refund

Pros: Nothing

Cons: The flights was canceled till now no refund

Reviewed Apr 2017

review from
5.0

Cons: The wait for baggage was ridiculious! The searing was for 1&1/2 meter tall people!

Reviewed Mar 2017

review from
9.0

Nonstops on Hong Kong-Chiang Rai!

Pros: Not having to connect in Bangkok. Crew were attractive, friendly, and professional. The flight was on time, despite a growing-pain glitch with the check-in system that resulted in a slow line for check-in. As I knew this is an LCC and that I would pay for food ad baggage, I prepared accordingly and set my expectations properly. Once you understand the business model of an LCC and don't expect it to be Singapore Airlines, you will have a good time.

Cons: A glitch in the check-in system meant it took forever to check in, but this was explained by the check-in staff, so hopefully this is due to the fact that this route just opened. No other complaints!

Reviewed Dec 2016

review from
5.0

Not a pleasant experience flying HK Express for th

Pros: Reasonable fares but given the issues encountered may pay more for a better airline next time.

Cons: 1. Flight was over an hour delayed with no comment on the cause of the delay 2. Once the flight was boarded the crew made no apology for the delay 3. Once the flight landed in HKG it was parked in a remote bay and every one was crammed into a single bus 4. Checked in bags were not delivered for over an hour after landing (all bags delayed)

Reviewed Oct 2016

review from
2.3

Pros: Nothing

Cons: Delayed. Food choice wasn't available and tried to pay with credit card but there was a minimum value. Decided not to eat.

Reviewed Sep 2016

review from
7.0

(Almost) perfectly on time

Pros: In both directions, the flight left within one minute of schedule and arrived within one minute of schedule. I expect a flight to operate within 15 minutes on either side of scheduled departure, and this roundtrip nailed it.

Cons: I don't like the fact that Kayak does not have a "N/A" column, as I don't expect food or entertainment on a short-haul LCC flight. The flight time is just over an hour, so what am I supposed to say about entertainment? And why is there no row for "On time performance?" When I travel on an LCC, this is my only expectation (in addition to safety, of course). My only complaint about the HK Express flight was that I had to work hard to get the attention of the flight attendant to buy a bag of M&Ms

Reviewed Jan 2016

review from
2.0

Pros: I cancelled this flight please stop sending me emails

Reviewed Jan 2016

review from

9.0

Nonstops on Hong Kong-Chiang Rai!

Pros: Not having to connect in Bangkok. Crew were attractive, friendly, and professional. The flight was on time, despite a growing-pain glitch with the check-in system that resulted in a slow line for check-in. As I knew this is an LCC and that I would pay for food ad baggage, I prepared accordingly and set my expectations properly. Once you understand the business model of an LCC and don't expect it to be Singapore Airlines, you will have a good time.

Cons: A glitch in the check-in system meant it took forever to check in, but this was explained by the check-in staff, so hopefully this is due to the fact that this route just opened. No other complaints!

Reviewed Dec 2016

review from

7.0

(Almost) perfectly on time

Pros: In both directions, the flight left within one minute of schedule and arrived within one minute of schedule. I expect a flight to operate within 15 minutes on either side of scheduled departure, and this roundtrip nailed it.

Cons: I don't like the fact that Kayak does not have a "N/A" column, as I don't expect food or entertainment on a short-haul LCC flight. The flight time is just over an hour, so what am I supposed to say about entertainment? And why is there no row for "On time performance?" When I travel on an LCC, this is my only expectation (in addition to safety, of course). My only complaint about the HK Express flight was that I had to work hard to get the attention of the flight attendant to buy a bag of M&Ms

Reviewed Jan 2016

review from

4.0

Uncomfortable seats

Cons: Seats were very very uncomfortable

Reviewed Aug 2017

review from
2.0

Flight delay for about 5 hours

Cons: The light was delayed and we arrived in Chiang Mai at 11pm. We got penalty of late rental car pick up. And our hotel is a yoga resort so it a far in the mountain. We arrived at the resort at 2am and we had to wake everybody up and the driving was dangerous without street lights.

Reviewed Aug 2017

review from
4.0

Pros: Cheap but on time

Cons: Too much promotion message

Reviewed Jul 2017

review from
4.6

You get what you pay for

Pros: We landed safely and the crew were polite

Cons: Late on the way to Da Nang and very late on the way back (flight back to HK was a Hong Kong Express plane). Budget airlines are just not worth it at HKIA - your flights lands and takes off so far from the terminal, you are transferred by bus! No in flight entertainment- although not an issue on such a short flight.

Reviewed May 2017

review from
3.0

Pros: It was cheap

Cons: Everything about it was not good and I will never fly them again

Reviewed Apr 2017

review from
2.0

The flights was canceled till now no refund

Pros: Nothing

Cons: The flights was canceled till now no refund

Reviewed Apr 2017

review from
5.0

Cons: The wait for baggage was ridiculious! The searing was for 1&1/2 meter tall people!

Reviewed Mar 2017

review from
5.0

Not a pleasant experience flying HK Express for th

Pros: Reasonable fares but given the issues encountered may pay more for a better airline next time.

Cons: 1. Flight was over an hour delayed with no comment on the cause of the delay 2. Once the flight was boarded the crew made no apology for the delay 3. Once the flight landed in HKG it was parked in a remote bay and every one was crammed into a single bus 4. Checked in bags were not delivered for over an hour after landing (all bags delayed)

Reviewed Oct 2016

review from
2.3

Pros: Nothing

Cons: Delayed. Food choice wasn't available and tried to pay with credit card but there was a minimum value. Decided not to eat.

Reviewed Sep 2016

review from
2.0

Pros: I cancelled this flight please stop sending me emails

Reviewed Jan 2016

review from

Flight status

Arrivals Departures

or

HK Express

HK Express route map

Popular flight routes

Flight

Origin

Destination

Sun Mon Tue Wed Thu Fri Sat

S M T W T F S

615

Seoul

ICN

Hong Kong

HKG

677

Jeju City

CJU

Hong Kong

HKG

754

Chiang Mai

CNX

Hong Kong

HKG

1559

Da Nang

DAD

Hong Kong

HKG

1601

Fukuoka

FUK

Hong Kong

HKG

753

Hong Kong

HKG

Chiang Mai

CNX

1558

Hong Kong

HKG

Da Nang

DAD

638

Hong Kong

HKG

Fukuoka

FUK

622

Hong Kong

HKG

Tokyo

HND

614

Hong Kong

HKG

Seoul

ICN

808

Hong Kong

HKG

Osaka

KIX

623

Tokyo

HND

Hong Kong

HKG

1647

Tokyo

NRT

Hong Kong

HKG

676

Hong Kong

HKG

Jeju City

CJU

140

Hong Kong

HKG

Taichung

RMQ

844

Hong Kong

HKG

Tokyo

NRT

809

Osaka

KIX

Hong Kong

HKG

141

Taichung

RMQ

Hong Kong

HKG

1584

Hong Kong

HKG

Nagoya

NGO

1585

Nagoya

NGO

Hong Kong

HKG

274

Kunming

KMG

Hong Kong

HKG

43

Saipan

SPN

Hong Kong

HKG

42

Hong Kong

HKG

Saipan

SPN

1226

Hong Kong

HKG

Ningbo

NGB

3666

Hong Kong

HKG

Ishigaki

ISG

3216

Hong Kong

HKG

Kagoshima

KOJ

3821

Kagoshima

KOJ

Hong Kong

HKG

3155

Hualien City

HUN

Hong Kong

HKG

3154

Hong Kong

HKG

Hualien City

HUN

566

Hong Kong

HKG

Cam Ranh

CXR

3523

Takamatsu

TAK

Hong Kong

HKG

567

Cam Ranh

CXR

Hong Kong

HKG

1227

Ningbo

NGB

Hong Kong

HKG

273

Hong Kong

HKG

Kunming

KMG

823

Hiroshima

HIJ

Hong Kong

HKG

708

Hong Kong

HKG

Siem Reap

REP

711

Siem Reap

REP

Hong Kong

HKG

674

Busan

PUS

Hong Kong

HKG

3522

Hong Kong

HKG

Takamatsu

TAK

3667

Ishigaki

ISG

Hong Kong

HKG

822

Hong Kong

HKG

Hiroshima

HIJ

3751

Chiang Rai

CEI

Hong Kong

HKG

673

Hong Kong

HKG

Busan

PUS

3740

Hong Kong

HKG

Chiang Rai

CEI

2993

Dunhuang

DNH

Hong Kong

HKG

764

Phuket City

HKT

Hong Kong

HKG

763

Hong Kong

HKG

Phuket City

HKT

More flight routes

Top airports served by HK Express

HK Express contact information

UO IATA code
+852 3151 1888 Call
hkexpress.com Visit

Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.

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