Find cheap flights on HK Express

Pros: Check in staff was friendly and helpful

Cons: Refused to serve me food when I woke up.

Pros: Absolutely nothing

Cons: The flight took forever to land. Pilot said prepare for descent and we stayed in the air for another forty minutes. The air smelled awful. One of the worst flights I’ve ever taken.

Pros: I was able to purchase extended seat room for a reasonable price.

Cons: No free drinks or entertainment or anything to help pass the flight time.

Cons: Staff at check-in counter were not helpful. They were there and they weren't. We were there at the front while two of the counters were ready but didn't call us up. They were chatting with each other instead. We I asked them are they ready to work, she ask me where was I heading. What is the difference?

Pros: HK Express compensated for delay

Cons: Punctuality

Cons: Fight was delayed 2 hours

Cons: Terrible attitude from the staff

Cons: Sat on runway 2 hours and then bags delayed 1 hour

Cons: They didn’t offer any thing to drink, complimentary

Pros: Nothing in particular.

Cons: They don't tell you that 1) you aend up paying more than other airlines charge by the time you add various 'extras'; and 2) you have to go through immigration because they are in another terminal. This means two hours of work, plus I missed my flight because I didn't have 3 hrs. They said my fault.

Pros: Good price to go HK to Tokyo

Cons: Flight attendant woke up a baby to tell passenger something and then baby cried for next hour No water unless you pay for it

Cons: IS THIS A WAY TO RUN AN AIRLINE? WHAT A BLANKING JOKE! People should notify Ralph Nader & PUT in a LAW or a LEGAL INSTRUMENT that MANDATES compensation to “We the People”, the consumers, the citizens, the customers, man. IF a flight leaves 1-15 minutes late = okay BUT IF a flight leaves > than

Pros: The web specials for prices

Cons: At least provide water to guests.

Pros: I wasn’t able to get the flight and the booking agent never amended this despite 2 weeks of emails and phone calls

Cons: Lastminute.com could have answered my emails

Pros: I just want a seat in a high season!!!!!!!!!!

Cons: Made me do a ticket change because I used the first initial and not the full name for my middle name. Been flying 30 years and this is the first time I have had a problem. Won't take these bargain airlines again. It was my first time taking one. Same with my 6 year old's ticket as well.

HK express not helpful or empathetic at all!

Pros: Price was good.

Cons: Never boarded the plane! I was not notified that luggage check-in closed 1 prior to departure; who knew it would take luggage more than an hour to reach the plane... I checked-in already and was only a couple minutes past the cut-off; they wouldn’t check my luggage in. Instead of offering some solutions or let me pay extra for checking at the gate, I was told my flight was closed, I would have to re-book at full price. I was there before the posted boarding time with time to spare. To top it off, I received a phone call from them asking if I was on board the plane.. online chat with customer service, not helpful either, thenperson I was chatting with just ended the chat after telling me 1 minute past they went check in.

Cons: Although it was one e-ticket, I was surprised that HK express could not forward my luggage to my final destination. This almost caused me to miss my connection and caused me to pay twice for my extra luggage (which accumulated to a significant amount)

Not cost effective

Pros: Easy boarding, and slept the flight.

Cons: It was the hidden prices after booking that ticked me off. Charged for seat after paying airfare, charged for any checked baggage, no in flight service without charge, and you arrive so late to HK you have to Bus or Taxi in. Not worth it.

Not using HK Express Again

Pros: It was a short flight.

Cons: Tried to save by booking a different carrier. When it can time to check in... I was charged for my seat, charged for a carry-on weighing more than 7kg and forced to check, chose not to pay for a meal, pay for a drink... so many hidden fees. Ended up not saving at all. No savings, no miles, no perks. Will always use an aliance (UA, Asiana, etc) or SkyTeam (Delta, Korean Air) from now on. I at least get my money’s worth.