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A poor experience with Hong Kong Express

Pros: I'm glad it was only a three hour flight

Cons: I connected from a Cathay Dragon flight onto an HK Express flight to Jeju. At the transfer desk, the ground agent told me I would have to leave and reenter the restricted area despite having no checked luggage. Knowing it can't be right, I checked in on my phone and went through the normal transfer process in HKIA. It was a 0215 flight from the midfield concourse. The last automated passenger carrier left at 0100. After which, passengers would have to rely on sporadic bus services. The captain announced 'cabin crew, prepare for landing' 45 minutes before landing. That woke everyone up and it was not ideal. All the flights I have been on announced landing when the plane was at base leg.

Cheap deal and you get what you paid for

Pros: Cheap service out of Hong Kong

Cons: Lack of seat pitch

Cons: Due to their mistkes with connections and communication I never made it on my flight therefor the specific indicators way be inaccurate but I would say an overall terrible experience.

Poor customer servide

Pros: The airport had an emergency shut down and we didn’t get notification about it. When we showed up in airport, the only accommodation was 250 Thai bhat Burger King vouchers that it’s not even enough to buy a drink after getting a burger.

Sadness

Pros: Comfort

Cons: I did not like that there was no food or snacks given for the flight. Also did not like I had to pay for a drink of water.