Guest reviews
Overall rating
6.5
Good
Based on 135 reviews
Overall
6.9
Boarding
7.0
Comfort
6.6
Crew
7.2
Entertainment
5.3
Food
5.7
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HK Express information
| IATA code | UO |
| Routes | 46 |
| Top route | Hong Kong Intl to Tokyo Haneda |
| Airports served | 24 |
| Top airport | Hong Kong Intl |
HK Express traveller reviews
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2.0
HK express not helpful or empathetic at all!
Pros: Price was good.
Cons: Never boarded the plane! I was not notified that luggage check-in closed 1 prior to departure; who knew it would take luggage more than an hour to reach the plane... I checked-in already and was only a couple minutes past the cut-off; they wouldn’t check my luggage in. Instead of offering some solutions or let me pay extra for checking at the gate, I was told my flight was closed, I would have to re-book at full price. I was there before the posted boarding time with time to spare. To top it off, I received a phone call from them asking if I was on board the plane.. online chat with customer service, not helpful either, thenperson I was chatting with just ended the chat after telling me 1 minute past they went check in.
review from
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6.5
Cons: Although it was one e-ticket, I was surprised that HK express could not forward my luggage to my final destination. This almost caused me to miss my connection and caused me to pay twice for my extra luggage (which accumulated to a significant amount)
review from
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5.0
Not cost effective
Pros: Easy boarding, and slept the flight.
Cons: It was the hidden prices after booking that ticked me off. Charged for seat after paying airfare, charged for any checked baggage, no in flight service without charge, and you arrive so late to HK you have to Bus or Taxi in. Not worth it.
review from
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5.0
Not using HK Express Again
Pros: It was a short flight.
Cons: Tried to save by booking a different carrier. When it can time to check in... I was charged for my seat, charged for a carry-on weighing more than 7kg and forced to check, chose not to pay for a meal, pay for a drink... so many hidden fees. Ended up not saving at all. No savings, no miles, no perks. Will always use an aliance (UA, Asiana, etc) or SkyTeam (Delta, Korean Air) from now on. I at least get my money’s worth.
review from
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7.0
HK Express to Tokyo
Pros: I love when they have great deals on airfare. The late night flight works well for me.
Cons: Wish the air cooler was stronger and that water was served during the trip.
review from
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5.3
Cons: Budge airline, uncomfortable seats
review from
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4.0
Cheap airline. I guess it’s expected
Pros: Not much
Cons: Crew, plane, food wasn’t complementary and if you want to buy it you will be very disappointed.
review from
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8.0
Good flight
Pros: On time
review from
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8.0
Budget flight
Pros: Price is good
Cons: No entertainment, no water
review from
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3.5
A poor experience with Hong Kong Express
Pros: I'm glad it was only a three hour flight
Cons: I connected from a Cathay Dragon flight onto an HK Express flight to Jeju. At the transfer desk, the ground agent told me I would have to leave and reenter the restricted area despite having no checked luggage. Knowing it can't be right, I checked in on my phone and went through the normal transfer process in HKIA. It was a 0215 flight from the midfield concourse. The last automated passenger carrier left at 0100. After which, passengers would have to rely on sporadic bus services. The captain announced 'cabin crew, prepare for landing' 45 minutes before landing. That woke everyone up and it was not ideal. All the flights I have been on announced landing when the plane was at base leg.
review from
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4.8
Cheap deal and you get what you paid for
Pros: Cheap service out of Hong Kong
Cons: Lack of seat pitch
review from
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2.0
Cons: Due to their mistkes with connections and communication I never made it on my flight therefor the specific indicators way be inaccurate but I would say an overall terrible experience.
review from
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7.0
HK Express to Tokyo
Pros: I love when they have great deals on airfare. The late night flight works well for me.
Cons: Wish the air cooler was stronger and that water was served during the trip.
review from
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8.0
Good flight
Pros: On time
review from
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8.0
Budget flight
Pros: Price is good
Cons: No entertainment, no water
review from
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2.0
HK express not helpful or empathetic at all!
Pros: Price was good.
Cons: Never boarded the plane! I was not notified that luggage check-in closed 1 prior to departure; who knew it would take luggage more than an hour to reach the plane... I checked-in already and was only a couple minutes past the cut-off; they wouldn’t check my luggage in. Instead of offering some solutions or let me pay extra for checking at the gate, I was told my flight was closed, I would have to re-book at full price. I was there before the posted boarding time with time to spare. To top it off, I received a phone call from them asking if I was on board the plane.. online chat with customer service, not helpful either, thenperson I was chatting with just ended the chat after telling me 1 minute past they went check in.
review from
-
6.5
Cons: Although it was one e-ticket, I was surprised that HK express could not forward my luggage to my final destination. This almost caused me to miss my connection and caused me to pay twice for my extra luggage (which accumulated to a significant amount)
review from
-
5.0
Not cost effective
Pros: Easy boarding, and slept the flight.
Cons: It was the hidden prices after booking that ticked me off. Charged for seat after paying airfare, charged for any checked baggage, no in flight service without charge, and you arrive so late to HK you have to Bus or Taxi in. Not worth it.
review from
-
5.0
Not using HK Express Again
Pros: It was a short flight.
Cons: Tried to save by booking a different carrier. When it can time to check in... I was charged for my seat, charged for a carry-on weighing more than 7kg and forced to check, chose not to pay for a meal, pay for a drink... so many hidden fees. Ended up not saving at all. No savings, no miles, no perks. Will always use an aliance (UA, Asiana, etc) or SkyTeam (Delta, Korean Air) from now on. I at least get my money’s worth.
review from
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5.3
Cons: Budge airline, uncomfortable seats
review from
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4.0
Cheap airline. I guess it’s expected
Pros: Not much
Cons: Crew, plane, food wasn’t complementary and if you want to buy it you will be very disappointed.
review from
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3.5
A poor experience with Hong Kong Express
Pros: I'm glad it was only a three hour flight
Cons: I connected from a Cathay Dragon flight onto an HK Express flight to Jeju. At the transfer desk, the ground agent told me I would have to leave and reenter the restricted area despite having no checked luggage. Knowing it can't be right, I checked in on my phone and went through the normal transfer process in HKIA. It was a 0215 flight from the midfield concourse. The last automated passenger carrier left at 0100. After which, passengers would have to rely on sporadic bus services. The captain announced 'cabin crew, prepare for landing' 45 minutes before landing. That woke everyone up and it was not ideal. All the flights I have been on announced landing when the plane was at base leg.
review from
-
4.8
Cheap deal and you get what you paid for
Pros: Cheap service out of Hong Kong
Cons: Lack of seat pitch
review from
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2.0
Cons: Due to their mistkes with connections and communication I never made it on my flight therefor the specific indicators way be inaccurate but I would say an overall terrible experience.
review from
Flight status
HK Express route map
Popular flight routes
Flight
Origin
Destination
Sun.
Mon.
Tue.
Wed.
Thu.
Fri.
Sat.
S
M
T
W
T
F
S
639
Fukuoka
FUK
Hong Kong
HKG
558
Hong Kong
HKG
Da Nang
DAD
638
Hong Kong
HKG
Fukuoka
FUK
763
Hong Kong
HKG
Phuket City
HKT
624
Hong Kong
HKG
Tokyo
HND
626
Hong Kong
HKG
Seoul
ICN
688
Hong Kong
HKG
Osaka
KIX
610
Hong Kong
HKG
Nagoya
NGO
646
Hong Kong
HKG
Tokyo
NRT
764
Phuket City
HKT
Hong Kong
HKG
33
Tokyo
HND
Hong Kong
HKG
627
Seoul
ICN
Hong Kong
HKG
689
Osaka
KIX
Hong Kong
HKG
227
Ningbo
NGB
Hong Kong
HKG
849
Tokyo
NRT
Hong Kong
HKG
559
Da Nang
DAD
Hong Kong
HKG
611
Nagoya
NGO
Hong Kong
HKG
193
Taichung
RMQ
Hong Kong
HKG
547
Kagoshima
KOJ
Hong Kong
HKG
546
Hong Kong
HKG
Kagoshima
KOJ
192
Hong Kong
HKG
Taichung
RMQ
707
Siem Reap
REP
Hong Kong
HKG
706
Hong Kong
HKG
Siem Reap
REP
522
Hong Kong
HKG
Takamatsu
TAK
43
I Fadang
SPN
Hong Kong
HKG
523
Takamatsu
TAK
Hong Kong
HKG
42
Hong Kong
HKG
I Fadang
SPN
731
Chiang Rai
CEI
Hong Kong
HKG
730
Hong Kong
HKG
Chiang Rai
CEI
812
Hong Kong
HKG
Ishigaki
ISG
673
Hong Kong
HKG
Busan
PUS
674
Busan
PUS
Hong Kong
HKG
677
Jeju City
CJU
Hong Kong
HKG
676
Hong Kong
HKG
Jeju City
CJU
516
Hong Kong
HKG
Kumamoto
KMJ
517
Kumamoto
KMJ
Hong Kong
HKG
823
Hiroshima
HIJ
Hong Kong
HKG
822
Hong Kong
HKG
Hiroshima
HIJ
226
Hong Kong
HKG
Ningbo
NGB
754
Chiang Mai
CNX
Hong Kong
HKG
753
Hong Kong
HKG
Chiang Mai
CNX
813
Ishigaki
ISG
Hong Kong
HKG
567
Nha Trang
CXR
Hong Kong
HKG
566
Hong Kong
HKG
Nha Trang
CXR
Top flight routes
Top airports served by HK Express
- Hong Kong Intl Airport (HKG)
- Osaka Kansai International Airport (KIX)
- Tokyo Narita Airport (NRT)
- Fukuoka Airport (FUK)
- Seoul Incheon Intl Airport (ICN)
- Tokyo Haneda Airport (HND)
- Da Nang Airport (DAD)
- Taichung ChingChuanKang Airport (RMQ)
- Phuket City Airport (HKT)
- Ningbo Lishe International Airport (NGB)
- Nagoya Chubu Centrair Intl & other airports Airport (NGO)
- Chiang Mai Airport (CNX)
- Kagoshima Airport (KOJ)
- I Fadang Saipan International Airport (SPN)
- Takamatsu Airport (TAK)
HK Express contact information
- UO IATA code
- +852 3902 0288 Call
- hkexpress.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
