Guest reviews
Overall rating
7.9
Good
Based on 1,362 reviews
Overall
7.9
Boarding
7.8
Comfort
7.9
Crew
8.3
Entertainment
7.8
Food
7.7
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Hainan Airlines traveller reviews
Pros
"I had a fantastic experience."
(in 4 reviews)
"Overall service was good."
(in 14 reviews)
"Nice staff, good entertainment."
(in 4 reviews)
Cons
"The domestic flight was another issue."
(in 4 reviews)
"Generally speaking, the service was terrible-- especially the international flights."
(in 3 reviews)
"Limited entertainment."
(in 3 reviews)
Recent reviews
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- Neutral
- Negative
Find reviews that mention:
airplane mode
business class
connecting flight
allowed to use
good food
international flight
better than other airlines
nice crew
good entertainment
bad attitude
long time
pick up my luggage
crew attentive
hours without any advance
great experience
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10.0
Hainan airlines, the best kept secret in the industry
Pros: Very comfortable (business class)Delicious food, good entertainement, wonderful service. Outstanding price-quality ratio.
Cons: Nothing
review from
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9.0
Pros: Excellent service from flight attendants.
Cons: Restroom could be kept cleaner
review from
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8.0
Cons: The hearphones sound quality is deplorable, and since the aircraft noise level is high is almost impossible to use it. Ok, that is easy to correct with no cost: remind the travelers to bring they own hearphones (I didn't bring mine) for best sound.
review from
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10.0
Recommended airline
Pros: Very good service, warm and thoughtful
review from
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7.6
Pros: crew service was good and friendly
Cons: baggage unloading was very slow.
review from
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2.3
Pros: Everything in regards to Hainan.
Cons: I didnt like that Kayak.com said I had a return seat picked out. THEN went online to see I had no return seat even though one printed on e ticket. Had to call Hainan directly to fix it. Also didnt like that since I bought through Kayak.com I couldn't do 24 hour prior flight online check in. Only allowed to check in at the airport 3 hours prior to flight.
review from
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2.0
Cons: I had to cancel my fight because my name did not perfectly match my passport. I got no refund and had to pay for a new flight.
review from
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10.0
Pros: The crew members were great and very helpful. There was quite a bit of turbulence but the pilots did a great job. I was pleasantly surprised at the amount of legroom in coach, it made for a pleasant trip.
Cons: We had to disboard on the tarmac and be bused to the terminal.
review from
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9.0
Pros: Crew members were great!
Cons: Boarding was a bit chaotic, we had to be bused from the terminal to the plane. But overall a good experience.
review from
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2.0
flight delayed 4 hours!!!
Pros: flight crew is pleasant. cabin and toilets are clean.
Cons: I missed my connection to Washington DCA. Had to rebook for another overnight flight on United, which gets me into IAD in the morning. That is an extra expense for me. Hainan Airlines would not provide overnight accommodation in Seattle. poor selection of English language movies/TV
review from
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5.3
Great value but subpar equipment and service
Pros: I appreciated the price, movie selection, and consider the food adequate
Cons: The crew, with a single exception of a male attendant, was unhelpful and even apparently unhappy with being in the flight. The plane did not have soap in the toilets. The entertainment equipment did not work properly.
review from
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10.0
海南航空， 不错！
Pros: 第一次乘坐海南航空公司的班机，从美国回北京。感觉是服务好， 周全， 空姐态度好。
review from
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10.0
Hainan airlines, the best kept secret in the industry
Pros: Very comfortable (business class)Delicious food, good entertainement, wonderful service. Outstanding price-quality ratio.
Cons: Nothing
review from
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9.0
Pros: Excellent service from flight attendants.
Cons: Restroom could be kept cleaner
review from
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10.0
Recommended airline
Pros: Very good service, warm and thoughtful
review from
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10.0
Pros: The crew members were great and very helpful. There was quite a bit of turbulence but the pilots did a great job. I was pleasantly surprised at the amount of legroom in coach, it made for a pleasant trip.
Cons: We had to disboard on the tarmac and be bused to the terminal.
review from
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9.0
Pros: Crew members were great!
Cons: Boarding was a bit chaotic, we had to be bused from the terminal to the plane. But overall a good experience.
review from
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10.0
海南航空， 不错！
Pros: 第一次乘坐海南航空公司的班机，从美国回北京。感觉是服务好， 周全， 空姐态度好。
review from
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8.0
Cons: The hearphones sound quality is deplorable, and since the aircraft noise level is high is almost impossible to use it. Ok, that is easy to correct with no cost: remind the travelers to bring they own hearphones (I didn't bring mine) for best sound.
review from
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7.6
Pros: crew service was good and friendly
Cons: baggage unloading was very slow.
review from
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2.3
Pros: Everything in regards to Hainan.
Cons: I didnt like that Kayak.com said I had a return seat picked out. THEN went online to see I had no return seat even though one printed on e ticket. Had to call Hainan directly to fix it. Also didnt like that since I bought through Kayak.com I couldn't do 24 hour prior flight online check in. Only allowed to check in at the airport 3 hours prior to flight.
review from
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2.0
Cons: I had to cancel my fight because my name did not perfectly match my passport. I got no refund and had to pay for a new flight.
review from
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2.0
flight delayed 4 hours!!!
Pros: flight crew is pleasant. cabin and toilets are clean.
Cons: I missed my connection to Washington DCA. Had to rebook for another overnight flight on United, which gets me into IAD in the morning. That is an extra expense for me. Hainan Airlines would not provide overnight accommodation in Seattle. poor selection of English language movies/TV
review from
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5.3
Great value but subpar equipment and service
Pros: I appreciated the price, movie selection, and consider the food adequate
Cons: The crew, with a single exception of a male attendant, was unhelpful and even apparently unhappy with being in the flight. The plane did not have soap in the toilets. The entertainment equipment did not work properly.
review from
Flight status
Hainan Airlines route map
Top flight routes
Top airports served by Hainan Airlines
- Beijing Capital Airport (PEK)
- Haikou Meilan International Airport (HAK)
- Shenzhen Airport (SZX)
- Xi'an Xianyang Airport (XIY)
- Guangzhou Baiyun Airport (CAN)
- Toronto Pearson Intl Airport (YYZ)
- Brussels Bruxelles-National & other airports Airport (BRU)
- Rome Fiumicino Airport (FCO)
- Hong Kong Intl Airport (HKG)
- Hangzhou Airport (HGH)
- Sanya Phoenix International Airport (SYX)
- Chongqing Airport (CKG)
- Changsha Huanghua International Airport (CSX)
- Zhengzhou Airport (CGO)
- Shanghai Pu Dong Airport (PVG)
Hainan Airlines contact information
- HU IATA code
- +86 898 6673 9801 Call
- hainanairlines.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
