Recent reviews
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2.0
FLight was delayed and transfer desk was unable to manage
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9.0
The crew, the crew, the crew... On both of my transpacific flights, I had two female crew members, unfortunately I did not get their names, that were attentive, kind, and did everything they could to make the passengers as comfortable as possible. Flights were delayed but I made the connections no proboem.
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6.3
No much to say...chaotic boarding, complaining crew The seatbelt sign was on the entire flight and the crew was upset people needed the bathroom
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8.3
The flight crew was very friendly. They were patient and nice to all the passengers. Food was also pretty good. There was a delay, but that's not the airline's fault. They communicated well in Chinese but I can imagine it could be challenging for non-Chinese speakers as the flight crew's English ability was limited. Ground service was absolutely HORRIBLE. 1. When I inquired about a possible upgrade, they demanded that I pay the price ($3000+) IN CASH. 2. I had a transfer within China and I had to re-check-in and pick up my luggage during the transit stop. Completely unreasonable. 3. When I asked the gate agent about how I can get help during the transit because I'm short on time, they simply said "well you'd better hurry up." I cannot imagine how a Skytrax 5-star airline can have such horrible ground service.
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8.0
I upgraded to business class. The crew was very helpful in the process. I had a fantastic experience. Loved the food. Entertainment options are slightly limited... I didn't watch any of the movies anyway. Chongqing airport is a mess. Poorly designed and managed. Also there was no Hainan staff to be seen on the ground, which is unhelpful. All the check-in and boarding are managed by airport employees, who are completely unable to answer any questions. Boarding was at a remote gate and very chaotic. No line whatsoever.
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10.0
Best service with genuine hospitality. Wish all airlines were like Hainaun airlines
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4.0
My biggest complaint is that my bag was misplaced somehow between Seattle, Washington and Chengdu, China and it took 4 days to get it back. I arrived in Beijing for a layover, and was inconveniently supposed to pick up my baggage and check it again. However, my baggage wasn't there. I went to the baggage inquiry counter, and the guy behind the counter told me to check overside luggage for my lost bag. He then filled out a confusing piece of paper, and told me to call the number on the bottom of the sheet when I got to Chengdu. Once in Chengdu, I called the number and it didn't exist. Overall, because of the incident, I was given the run around. Every time I called the airline, they couldn't really answer any of my questions or help me out. Luckily, I had a few days to spare before I was leaving Chengdu and would need my baggage. I think Hainan should just have a better system for those types of things.... Not impressed
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9.6
Hainan crew work diligently in serving the travelers and meeting their needs. Their food choices were good and the food was delicious. I am a frequent coach flyer between North America and China, I can say the drinks they provided to the main cabin were better than any other airlines I have flown. Red and white wine, Hennessy, red label vodka, beers, etc. soft drinks, juices, etc. It was clean and pleasant.
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5.6
delayed flight
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2.6
Nothing Didn't like being treated like a foreigner in my own country workers at counter talked down to me coz I wasn't Chinese I ask if they can assist my daughter when they land in China to get on other plane said they don't provide that service. Instead of ticketing her all the way my daughter had to get off in China and go to ticketing and get ticket for other flight to Bangkok
review from
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9.0
The crew, the crew, the crew... On both of my transpacific flights, I had two female crew members, unfortunately I did not get their names, that were attentive, kind, and did everything they could to make the passengers as comfortable as possible. Flights were delayed but I made the connections no proboem.
review from
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8.3
The flight crew was very friendly. They were patient and nice to all the passengers. Food was also pretty good. There was a delay, but that's not the airline's fault. They communicated well in Chinese but I can imagine it could be challenging for non-Chinese speakers as the flight crew's English ability was limited. Ground service was absolutely HORRIBLE. 1. When I inquired about a possible upgrade, they demanded that I pay the price ($3000+) IN CASH. 2. I had a transfer within China and I had to re-check-in and pick up my luggage during the transit stop. Completely unreasonable. 3. When I asked the gate agent about how I can get help during the transit because I'm short on time, they simply said "well you'd better hurry up." I cannot imagine how a Skytrax 5-star airline can have such horrible ground service.
review from
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8.0
I upgraded to business class. The crew was very helpful in the process. I had a fantastic experience. Loved the food. Entertainment options are slightly limited... I didn't watch any of the movies anyway. Chongqing airport is a mess. Poorly designed and managed. Also there was no Hainan staff to be seen on the ground, which is unhelpful. All the check-in and boarding are managed by airport employees, who are completely unable to answer any questions. Boarding was at a remote gate and very chaotic. No line whatsoever.
review from
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10.0
Best service with genuine hospitality. Wish all airlines were like Hainaun airlines
review from
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9.6
Hainan crew work diligently in serving the travelers and meeting their needs. Their food choices were good and the food was delicious. I am a frequent coach flyer between North America and China, I can say the drinks they provided to the main cabin were better than any other airlines I have flown. Red and white wine, Hennessy, red label vodka, beers, etc. soft drinks, juices, etc. It was clean and pleasant.
review from
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2.0
FLight was delayed and transfer desk was unable to manage
review from
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6.3
No much to say...chaotic boarding, complaining crew The seatbelt sign was on the entire flight and the crew was upset people needed the bathroom
review from
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4.0
My biggest complaint is that my bag was misplaced somehow between Seattle, Washington and Chengdu, China and it took 4 days to get it back. I arrived in Beijing for a layover, and was inconveniently supposed to pick up my baggage and check it again. However, my baggage wasn't there. I went to the baggage inquiry counter, and the guy behind the counter told me to check overside luggage for my lost bag. He then filled out a confusing piece of paper, and told me to call the number on the bottom of the sheet when I got to Chengdu. Once in Chengdu, I called the number and it didn't exist. Overall, because of the incident, I was given the run around. Every time I called the airline, they couldn't really answer any of my questions or help me out. Luckily, I had a few days to spare before I was leaving Chengdu and would need my baggage. I think Hainan should just have a better system for those types of things.... Not impressed
review from
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5.6
delayed flight
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2.6
Nothing Didn't like being treated like a foreigner in my own country workers at counter talked down to me coz I wasn't Chinese I ask if they can assist my daughter when they land in China to get on other plane said they don't provide that service. Instead of ticketing her all the way my daughter had to get off in China and go to ticketing and get ticket for other flight to Bangkok
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