Shangri-La Hangzhou

Health and safety

• Daily housekeeping
• Contactless check-in/check-out
• Physical distancing in dining areas
• Physical distancing rules
• Property is cleaned by professional cleaning companies
• Process in place to check health of guests
• CCTV in common areas
• CCTV outside property
• Hand sanitiser in guest accommodation and key areas
• Screens or physical barriers placed between staff and guests in appropriate areas
• Use of cleaning chemicals that are effective against coronavirus
• 24-hour security
• Guest accommodation is disinfected between stays
• Guest accommodation sealed after cleaning
• All plates, cutlery, glasses and other tableware have been sanitised
• Guests can opt out of accommodation cleaning
• Staff follow all safety protocols as directed by local authorities
• Disinfection of high-touch surfaces
• First-aid kit
• Safe
• Cleaning products

Services and conveniences

• ATM on-site
• Business centre
• Car hire
• Wake-up service
• Concierge service
• Currency exchange on-site
• Meeting/Banquet facilities
• Shoeshine
• Room service
• Tour desk
• Key card access
• Express check-out
• Private check-in/check-out
• 24-hour front desk
• Smoking rooms available
• Conference rooms
• Wedding services
• Ticket service
• Safety deposit box
• Bottle of water

General

• Window
• Executive lounge access
• Family rooms
• Garden view
• Inner courtyard view
• Interconnected room(s) available
• Lake view
• Lockers
• Mountain view
• Storage available
• Quiet street view
• Seating area
• Slippers
• Sofa
• Soundproof rooms
• Soundproofing
• Telephone
• Carpeted
• City view

Dining

• Wine glasses
• Electric kettle
• Grocery deliveries
• Packed lunches
• Fruits
• Special diet menus (on request)
• Restaurant
• Bar/Lounge
• Food can be delivered to guest accommodation
• Minibar
• Snack bar
• Breakfast in the room
• Tea/coffee maker
• Kettle
• Refrigerator
• Coffee machine
• Dining area
• Dining table

Accessibility and suitability

• Entire unit located on ground floor
• Entire unit wheelchair accessible
• Multi-lingual staff
• Hypoallergenic
• Hypoallergenic pillow
• No smoking
• Lowered sink
• Non-feather pillow
• Pets not allowed
• Designated smoking area
• Disabled access
• Roll-in shower
• Lift
• Accessible by lift
• Adapted bath
• Toilet with grab rails
• Upper floors accessible by lift

Basics

• Internet
• Fire extinguisher
• Free toiletries
• Smoke alarms
• Heating
• Air-conditioned
• Pyjamas
• Free Wi-Fi
• Towels
• Shampoo
• Adapter
• Body soap
• Towels/sheets (extra fee)
• Dustbins
• Conditioner

Bathroom

• Hairdryer
• Bathrobe
• Private bathroom
• Shower
• Shower cap
• Bathtub
• Toilet
• Toilet paper
• Toothbrush
• Walk-in shower

Pool and spa

• Heated pool
• Spa
• Hot tub
• Indoor pool
• Plunge pool
• Pool towels
• Steam room
• Sauna

Laundry

• Laundry facilities
• Ironing service
• Laundry service
• Trouser press
• Iron and ironing board
• Drying rack for clothing

Things to do

• Gift shop
• Shops (on site)
• Bicycle hire
• Board games/puzzles
• Cycling
• Pool table

Bedroom

• Feather pillow
• Socket near the bed
• Alarm clock
• Cleaning products
• Wardrobe or closet

Parking and transportation

• Airport shuttle (surcharge)
• Free parking
• Private parking
• Shuttle service (additional charge)

Media and entertainment

• Flat-screen TV
• Cable or satellite TV
• Pay-per-view channels
• TV

Outdoor

• Garden
• Terrace/Patio
• Grill
• Balcony

Fitness

• Aerobics
• Fitness classes
• Fitness centre
• Outdoor tennis

Workspace

• Fax/photocopying
• Laptop safe
• Desk

Family friendly

• Cribs available
• Kid-friendly buffet
• Kids' outdoor play equipment